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Value Place Hotel Reviews (8)

To whom it may concern, My name is Casey A [redacted] and I am the general manager of the [redacted] located at Jennick Drive Colonial Heights Virginia I have personally dealt with this guest and their family in regards to these issuesThe first issue that was brought to my attention was while they were staying in room The guest came down a few days later complaining about the mattress being lumpy." Myself and my maintenance attendant went up and inspected the bed and found no issues however she insisted on having it changed outAt that time we did not have any mattresses to change it with as our shipment (which contained new mattresses) would be coming later that weekI moved her so she could have a room that she felt comfortable inI moved her into a studio sleeper (this room cost more money however l discounted it to not cause the guest to have to pay more for a room) She was in that room for about week when she began complaining about noise She complained about the people beside her (which yes it was an employee room) and the room above her and it is a construction worker that works during the day and comes home early sometimesI can assure you that her children (ages 4, 4, 6, 8) were never at any time left in the room aloneShe came down to the front desk demanding to be moved againNow I had myself spoken personally with both of the guests she had noise complaints onI asked them to quiet down and to be understanding that other guests around them sleep during the dayThey of course said they would do their bestThe noise ordnance here in Colonial Heights starts at lO:OOpm and goes until 7:00amWe never got any noise complaints from her during that time only during the middle of the day while her husband sleptWe tried our hardest to accommodate her however we are a hotel and guests come and go at all hours of the day and nightThis guest came back down again demanding to be moved, we obliged here request immediatelyShe was moved to the only single I had open at that time and that was (her original room)We had changed out the mattress as we had gotten a new shipment in the time they were staying in the other roomUpon them moving their things she called and said the mattress frame had brokenI can assure you that the frame was not broken as another guest had just checked out of that room that morning and had not complained nor did we see any issues of the frame being brokenWe did not want to charge the guest for the frame that was broken so myself and our maintenance man went up there and immediately replaced it with a new oneThey thanked us and everything at that point seemed to be okWhen the guest came down to pay for both of his rooms (Room & 203) on Friday August 5, I was presentI asked him in from of another employee how long he planned on staying with us, he said he was not sureI told him if he did not reserve his room ahead of time then he ran the risk of someone else booking their roomsHe said after a few minutes for us to leave it as it was that he would pay week to weekNow by doing this that put their departure date at our hotel for Friday August 12, Over the weekend of August 6-7th we had a group by the name of SEIU book rooms in total for Friday August 12, Now due to this we had no other option other than to honor the new reservations as the guest did not extend themselves out longerWe contacted them early in the week to give them time to make other arrangementsI spoke with the guest's husband he was very upset which is understandableI explained the entire situation to himHe asked how we were going to compensate them, I told him we would not be offering compensation of any sortWhat I could offer him if he came back and checked in with us on Monday August 15, would be a free night stay per room booked with usHe was not satisfied with this, he wanted us to pay for his entire families stay at another hotel for the entire weekend I was instructed by my corporate office that we would not be doing thatWe offered a free night per roomThis guest was the ONLY guest that was offered thatAs for the fraud scheme that they are speaking ofEvery few years scammers call the local hotels and act as if they work here and demand payment over the phoneWe immediately send out a letter informing guests that none of the employees here would ever solicit payment over the phone as it is against company policy hereHotels in this area have been targeted many times (you can follow up with them also to verify this information) it is also documents al l over the internetI have attached an article from last year from CBS referring to the scamI have worked here at this location for years and have had this happen at least timesAs for them having us investigated I welcome that investigation as we have nothing to hideAny and all of my employees will cooperate fully in any criminal investigationI would like it noted that none of the employees here have ever been accused of stealing or scamming any guests hereThis guest also did not contact the authorities as I instructed her to do when she came down and told me about how her husband had given their credit card information over the phoneI told her she needed to get the police involved so they could hopefully track the debit card and or purchased made with itI again welcome any investigation and will cooperate fullyI feel we have done all we can for this guest I will still honor the special rate I offered them of one night free per room if they come back and chewith us If there is anything else that is needed to assist in getting this matter resolved please feel free to contact me directly

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] My husband does not work nights so there is no way he would be in the room sleeping during the dayMy husband transport inmates for the Federal Government so therefore during the day he is on the roadAnd I will kindly provide his timesheets to you And as far trying get something from your company for free we are staying at a business that cost more a night then the rates that you guys offer and we rejected your district manager offer a few days ago of a reduced rate room because not only do we pay where we stay, we also pay for great customer service, in which your company failed to provideYou had not one problem collecting our money every Friday like clock workAnd video cameras do not lie so go back look at the trash that you had entering room 317, remember you had us living in room for about monthYou will see exactly how they were living along with your other employees in and out of that roomThe cops were even called involving the man who is staying with your employee in room so when I complained it was very validRemember Colonial Heights police department keep records of all callsAnd as for your business it will never get another ounce of our money or our timeChanging the name doesn't change the trashSo as we await the closing of our new home in an environment in which we are accustomed toWe hope that you clean up your businessAnd like I said, I you can lie about something as simple as us not telling you how long we would be staying there then you will lie about anythingSo the fraud was on television, that doesn't mean that someone working at a hotel is not responsible for sitting up their guestIt just shows that it happened in more than one placeIt may or may not be your business but eventually the law will catch up who ever it is committing crimes against hard working people.
Regards,
*** ***

Sent: Thursday, September 24, 2015 12:26 PM[redacted]...

Subject: Revdex.com Case # [redacted] - Value Place Hotel / Customer Sammy [redacted]   Good morning,   On Monday 9/14/2015 of my arrival after opening the office, Mrs. [redacted] came in because her husband told her the room next to Mr. [redacted] was keeping up noise. I listened to Mrs. [redacted] and shared with her I would talk with the guest next door, but right after she left, Mr. [redacted] called and said he was not going to come back and he was going home to stay and would drive back and forth. His refunds were all done on Monday and I shared with Mrs. [redacted] that the refunds would be back on their card.  I also shared with her it would be 3-5 days to get back on her card. She said okay and thank me for all of my help and said I was the best. The amounts were refunded on 9/14/2015 and Mr. and Mrs. [redacted] should have all refunds back to their account.  Mr. [redacted] stated in his complaint that we were running a shady operation and I will share with you that is not the case, Mrs. [redacted] stated when she was here that Mr. [redacted] was here for a class while here and with all of the Sandra Bland issues he did not want to have extra issues. We are a clean hotel and we do what is best for our guests each and every day. Any one from your office is welcome to come by and visit. Thank you, Janice [redacted] General Manager Value Place Hotel 121 Baker Road Houston, TX 77094

To whom it may concern, My name is Casey A[redacted] and I am the
general manager of the [redacted] located at 255 Jennick Drive
Colonial Heights Virginia 23834. I have personally dealt with this guest and
their family in regards to these issues. The first issue that was brought to...

my
attention was while they were staying in room 203. The guest came down a few
days later complaining about the mattress being 11 lumpy." Myself and my
maintenance attendant went up and inspected the bed and found no issues however
she insisted on having it changed out. At that time we did not have any
mattresses to change it with as our shipment (which contained new mattresses) would
be coming later that week. I moved her so she could have a room that she felt
comfortable in. I moved her into a studio sleeper (this room cost more money
however l discounted it to not cause the guest to have to pay more for a room).
She was in that room for about 1 week when she began complaining about noise.
She complained about the people beside her (which yes it was an employee room) and
the room above her and it is a construction worker that works during the day
and comes home early sometimes. I can assure you that her children (ages 4, 4,
6, 8) were never at any time left in the room alone. She came down to the front
desk demanding to be moved again. Now I had myself spoken personally with both
of the guests she had noise complaints on. I asked them to quiet down and to be
understanding that other guests around them sleep during the day. They of
course said they would do their best. The noise ordnance here in Colonial
Heights starts at lO:OOpm and goes until 7:00am. We never got any noise
complaints from her during that time only during the middle of the day while
her husband slept. We tried our hardest to accommodate her however we are a
hotel and guests come and go at all hours of the day and night. This guest came
back down again demanding to be moved, we obliged here request immediately. She
was moved to the only single I had open at that time and that was 203 (her
original room). We had changed out the mattress as we had gotten a new shipment
in the time they were staying in the other room. Upon them moving their things
she called and said the mattress frame had broken. I can assure you that the
frame was not broken as another guest had just checked out of that room that
morning and had not complained nor did we see any issues of the frame being
broken. We did not want to charge the guest for the frame that was broken so
myself and our maintenance man went up there and immediately replaced it with a
new one. They thanked us and everything at that point seemed to be ok. When the
guest came down to pay for both of his rooms (Room 322 & 203) on Friday
August 5, 2016 I was present. I asked him in from of another employee how long he
planned on staying with us, he said he was not sure. I told him if he did not
reserve his room ahead of time then he ran the risk of someone else booking
their rooms. He said after a few minutes for us to leave it as it was that he
would pay week to week. Now by doing this that put their departure date at our
hotel for Friday August 12, 2016. Over the weekend of August 6-7th we had a
group by the name of SEIU book 25 rooms in total for Friday August 12, 2016.
Now due to this we had no other option other than to honor the new reservations
as the guest did not extend themselves out longer. We contacted them early in
the week to give them time to make other arrangements. I spoke with the guest's
husband he was very upset which is understandable. I explained the entire
situation to him. He asked how we were going to compensate them, I told him we
would not be offering compensation of any sort. What I could offer him if he
came back and checked in with us on Monday August 15, 2016 would be a free
night stay per room booked with us. He was not satisfied with this, he wanted
us to pay for his entire families stay at another hotel for the entire weekend.
I was instructed by my corporate office that we would not be doing that. We
offered a free night per room. This guest was the ONLY guest that was offered
that. As for the fraud scheme that they are speaking of. Every few years
scammers call the local hotels and act as if they work here and demand payment
over the phone. We immediately send out a letter informing guests that none of
the employees here would ever solicit payment over the phone as it is against
company policy here. Hotels in this area have been targeted many times (you can
follow up with them also to verify this information) it is also documents al l
over the internet. I have attached an article from last year from CBS 6
referring to the scam. I have worked here at this location for 5 years and have
had this happen at least 4 times. As for them having us investigated I welcome
that investigation as we have nothing to hide. Any and all of my employees will
cooperate fully in any criminal investigation. I would like it noted that none
of the employees here have ever been accused of stealing or scamming any guests
here. This guest also did not contact the authorities as I instructed her to do
when she came down and told me about how her husband had given their credit
card information over the phone. I told her she needed to get the police
involved so they could hopefully track the debit card and or purchased made
with it. I again welcome any investigation and will cooperate fully. I feel we
have done all we can for this guest . I will still honor the special rate I
offered them of one night free per room if they come back and check-in with us.
If there is anything else that is needed to assist in getting this matter
resolved please feel free to contact me directly.

Review: After coming in and reserving 2 rooms at this location in June of 2016, for what should have been through the 24th of June for the whole month of August of 2016 possibly September. Out of nowhere we were ask the leave on August 12 the of 2016. The excuse was that we failed to reserve our 2 rooms. Which was an untruth because every Fri that they took the money they asked us how long our stay was for. Plus again we came in advance and reserved the rooms. After placing us in a room 203 with a broken bed, they moved us to room 315 beside an employee that constantly had loud music, lots of company, including other employees. The kids was once unattended climbing the walls. And the noise was from 9:30pm until 3:00 am at times. I asked to be moved because my husband work early mornings. They moved me right back to the same room with the bad mattress. Casey the manager took my complaints with an attitude, as if it was my fault the bed was still broken and as if I was wrong for telling on her employee. I tried contacting staff about the outrageous noise levels after hours, and they did not pick upthe in house phone after business hours. Now all of a sudden out of the blue we were told we had to leave. I have never been treated in such a distasteful manner in all my life. And my husband was told by manager Casey "it is what it is." The poorest level of customer service resides at this place. And this should not be allowed to happen to any veteran that served this country. Your business put us in a position of almost being homeless, scrambling to find affordable housing for 6 people at an affordable rate. You changed your Company's name so I pray that you change the way your staff represents your business. You should not be able to plot against your guest for revenge. My husbands debit card was involved in a fraud scheme representing staff after this I think I am gonna have this company investigated because they straight lied to our face. So they could do anytDesired Settlement: To speak personally with a District Manager to explain exactly what was going on during my stay at this business.

Business

Response:

To whom it may concern, My name is Casey A[redacted] and I am the

general manager of the [redacted] located at 255 Jennick Drive

Colonial Heights Virginia 23834. I have personally dealt with this guest and

their family in regards to these issues. The first issue that was brought to my

attention was while they were staying in room 203. The guest came down a few

days later complaining about the mattress being 11 lumpy." Myself and my

maintenance attendant went up and inspected the bed and found no issues however

she insisted on having it changed out. At that time we did not have any

mattresses to change it with as our shipment (which contained new mattresses) would

be coming later that week. I moved her so she could have a room that she felt

comfortable in. I moved her into a studio sleeper (this room cost more money

however l discounted it to not cause the guest to have to pay more for a room).

She was in that room for about 1 week when she began complaining about noise.

She complained about the people beside her (which yes it was an employee room) and

the room above her and it is a construction worker that works during the day

and comes home early sometimes. I can assure you that her children (ages 4, 4,

6, 8) were never at any time left in the room alone. She came down to the front

desk demanding to be moved again. Now I had myself spoken personally with both

of the guests she had noise complaints on. I asked them to quiet down and to be

understanding that other guests around them sleep during the day. They of

course said they would do their best. The noise ordnance here in Colonial

Heights starts at lO:OOpm and goes until 7:00am. We never got any noise

complaints from her during that time only during the middle of the day while

her husband slept. We tried our hardest to accommodate her however we are a

hotel and guests come and go at all hours of the day and night. This guest came

back down again demanding to be moved, we obliged here request immediately. She

was moved to the only single I had open at that time and that was 203 (her

original room). We had changed out the mattress as we had gotten a new shipment

in the time they were staying in the other room. Upon them moving their things

she called and said the mattress frame had broken. I can assure you that the

frame was not broken as another guest had just checked out of that room that

morning and had not complained nor did we see any issues of the frame being

broken. We did not want to charge the guest for the frame that was broken so

myself and our maintenance man went up there and immediately replaced it with a

new one. They thanked us and everything at that point seemed to be ok. When the

guest came down to pay for both of his rooms (Room 322 & 203) on Friday

August 5, 2016 I was present. I asked him in from of another employee how long he

planned on staying with us, he said he was not sure. I told him if he did not

reserve his room ahead of time then he ran the risk of someone else booking

their rooms. He said after a few minutes for us to leave it as it was that he

would pay week to week. Now by doing this that put their departure date at our

hotel for Friday August 12, 2016. Over the weekend of August 6-7th we had a

group by the name of SEIU book 25 rooms in total for Friday August 12, 2016.

Now due to this we had no other option other than to honor the new reservations

as the guest did not extend themselves out longer. We contacted them early in

the week to give them time to make other arrangements. I spoke with the guest's

husband he was very upset which is understandable. I explained the entire

situation to him. He asked how we were going to compensate them, I told him we

would not be offering compensation of any sort. What I could offer him if he

came back and checked in with us on Monday August 15, 2016 would be a free

night stay per room booked with us. He was not satisfied with this, he wanted

us to pay for his entire families stay at another hotel for the entire weekend.

I was instructed by my corporate office that we would not be doing that. We

offered a free night per room. This guest was the ONLY guest that was offered

that. As for the fraud scheme that they are speaking of. Every few years

scammers call the local hotels and act as if they work here and demand payment

over the phone. We immediately send out a letter informing guests that none of

the employees here would ever solicit payment over the phone as it is against

company policy here. Hotels in this area have been targeted many times (you can

follow up with them also to verify this information) it is also documents al l

over the internet. I have attached an article from last year from CBS 6

referring to the scam. I have worked here at this location for 5 years and have

had this happen at least 4 times. As for them having us investigated I welcome

that investigation as we have nothing to hide. Any and all of my employees will

cooperate fully in any criminal investigation. I would like it noted that none

of the employees here have ever been accused of stealing or scamming any guests

here. This guest also did not contact the authorities as I instructed her to do

when she came down and told me about how her husband had given their credit

card information over the phone. I told her she needed to get the police

involved so they could hopefully track the debit card and or purchased made

with it. I again welcome any investigation and will cooperate fully. I feel we

have done all we can for this guest . I will still honor the special rate I

offered them of one night free per room if they come back and check-in with us.

If there is anything else that is needed to assist in getting this matter

resolved please feel free to contact me directly.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] My husband does not work nights so there is no way he would be in the room sleeping during the day. My husband transport inmates for the Federal Government so therefore during the day he is on the road. And I will kindly provide his timesheets to you. And as far trying get something from your company for free we are staying at a business that cost more a night then the rates that you guys offer and we rejected your district manager offer a few days ago of a reduced rate room because not only do we pay where we stay, we also pay for great customer service, in which your company failed to provide. You had not one problem collecting our money every Friday like clock work. And video cameras do not lie so go back look at the trash that you had entering room 317, remember you had us living in room 315 for about month. You will see exactly how they were living along with your other employees in and out of that room. The cops were even called involving the man who is staying with your employee in room 317 so when I complained it was very valid. Remember Colonial Heights police department keep records of all calls. And as for your business it will never get another ounce of our money or our time. Changing the name doesn't change the trash. So as we await the closing of our new home in an environment in which we are accustomed to. We hope that you clean up your business. And like I said, I you can lie about something as simple as us not telling you how long we would be staying there then you will lie about anything. So the fraud was on television, that doesn't mean that someone working at a hotel is not responsible for sitting up their guest. It just shows that it happened in more than one place. It may or may not be your business but eventually the law will catch up who ever it is committing crimes against hard working people.

Regards,

Review: I was backing into a parking space last night on 9-11-13 and did not see a person by the name of [redacted] behind me and he stood up in front of 4 people sitting on the curb and yelled and approached my drivers side window and reached in and grab me and threatened to break my neck and back so I cursed back and park on otherside of building. 30 mins later he came back to where I was sitting and I apologized to him and all was well. this morning at 10am my friend I was visiting [redacted] told [redacted] again I was sorry but he called me a f# as##### and I told him to shut up. I asked the manager [redacted] if I could talk to her and she promply told me to pack my bags and leave. I was staying there with my girlfriend [redacted] and her brother [redacted]. she would not even listen to my side of the story and I was a registered guest according to [redacted] the asst manager. [redacted] is a self centered person and does not know how to run a business and evicts people and does not give them a refund. I have no place to stay. I called police and talked to officer [redacted] of [redacted] Township P.D.Desired Settlement: I would like to return to value place and receive a apology from [redacted] and a free week or a few days because my girlfriend is there and her brother and I am not allowed back for something I did not do.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: she is a lier and \some information is incorrect I never threatened anybody and sue never when to say I was harassing her she is a mean person and only looking out for herself if I get no response I will tell you everthing

Regards,

Review: My fiance and I have stayed at this location 3 times in the last 4 months, each time for one week. The last time I stayed was on 11/11/2013 until 11/18/2013, which is what my complaint is about. Firstly, we always refuse the linen exchange yet they always charge us for it. It has happened every time we have stayed there and we never used their linen exchange, and when asked we refuse but still get charged. I have never said anything about it until this last time because something odd happened that made me remember it and I let them know. I came down 2 days after staying to get internet, I had only brought with me $10 and was told the total was $10.60 so I said I will be back to get the 60 cents but the manager said its ok we will take the 60 cent from your deposit, I said that's fine. At the time she was complaining about something with another employee while setting up my internet but thought all would be ok. A couple days later our cards didn't work, we couldn't get into our rooms. I saw one of the employees who was really nice, said maybe they needed charged and would be back, but he never came. The next day I want to the front desk and another employee who doesn't speak English said you owe 11.60, I said for what? He said taxes, taxes, its all he could say in English. I asked to speak to the manager and he just laughed and said taxes again. I left and waited until the check out day to talk about this "taxes". The previous day which was Sunday we went to the front desk several times to drop off the 24 hour notice but no one was there and the window was closed. I told my fiance to try one more time, and if no one is there so I would talk to them in the morning when we check out. My fiance told me after I checked out that he had dropped it off at the desk under the window. I didn't know this at the time when checking out because he had gone to work and I did everything alone. The manager at the front desk was like if no one is here you should of put the paper under the window or called the emergency number we told you this when you checked in. I told her I had no idea we could do that, and the emergency number I thought its only for emergencies. She said nope, sorry. So after learning that my fiance did in fact slide it under the window I was very upset, where was our notice? Did it get lost? If in fact you are allowed to just slide it under the window when no one is there as the manager told me, then where was my paper at and why was I being charged. I then asked why was there a 11.60 coming out of my deposit for taxes. She had no idea, she started making things up like, oh maybe because you have another person with you. I said when I first came to pay you knew I had someone with me, we always pay together and my fiance uses his credit card. Why would you charge a tax after I already paid for my room? Then she said hmm no thats not it, did you get linen exchange? I said no I did not, and she said oh maybe thats it, and she took off $9.87, then she said she would be taking 1.30 from my deposit, along with the fee for no 24 hour notice. I said how did you come with the 1.30? She had no explanation, the only thing that should of been taken from my deposit should of been the 60 cents from the taxes of the internet. She printed my receipt and it was totally different from the first one they gave me when we first checked in, prices changed and all. Someone messed up somewhere and they disregarded it and had no explanation for their errors. The day we took the room the charge for the room was 269.99 but the day we checked out they changed the price to 279.99. There are so many charges and credits, you can't even understand the receipt. I had plans to come back to this location many more times because I travel to this location a lot, thats why I was there 3 times in 4 months, but after this they lost a customer.Desired Settlement: I would just like my money back that was taken from my deposit and sent to me in check form. If your not open or available for customers to give a 24 hour notice then a special spot should be available to drop off the notice that way the customer knows it will be safe and that the company will get it. Also, this location should be investigated because they are making errors and charging for services people don't want. They shouldn't push you away without explaining your charges.

Review: My family stayed at [redacted] PA location from 5/11-5/22 - our prepaid stay was up on 5/24 however due to numerous guest service issues from no internet to elevators not working; disparate treatment from staff- manager [redacted] agreed to partial credit/refund if we vacated early. Based on this we made arrangements at Extended Stay down the road. Then even though we paid till 5/24, we left on 5/22 as manager said we would get a credit. We were then told weren't getting credit and was told to file complaint with corporate.

We have made 10 or more calls to corporate, ###-###-#### - more incompetence here no return calls, failure to have anyone contact us about the matter. Told to leave messages which I do and no calls back.

We would just like our partial refund.Desired Settlement: Would like a credit to our credit card for 2 days we paid for but did not stay - $103. We would not have left early if [redacted] did not say we would receive credit if we left early.

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Description: Motel & Hotel Consultants

Address: 3913 Lamar Ave, Memphis, Tennessee, United States, 38118-3712

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