Value Place

Complaint: [redacted] I am rejecting this response because: Because your hotel infected me and my familyThis is Value Place fault ,because we where infected by your hotelMy complaint about bed bugs in [redacted] I complained way be June it was while [redacted] the manager was working thereYour hotel ruined my skin our clothes where thrown away and what [redacted] is saying is a scriptThere are a lot of complaint about this company doing this to innocent people and no I don't except Value place response because it's there fault their hotel infected us Regards, [redacted]

Good afternoon, Below is a recap of the events leading up to the departure of Ms*** from the Value Place Hotel'The guest did check into Room on February 9th 2015, and when the complaints were filed with the current General Manager on 6/28/2015, the room was promptly inspected to
discover that in fact there were bed bug issues in the room. The guest was switched to an alternate room (Room 404) the same day and the proper pest control procedures were followed including being inspected and treated by the hotels pest control service Ecolab. On 7/2/their new room was reported to have issues with bugs and again the hotels pest control services were notified and inspected by a pest control service technician. This room (404) had been inspected by Ecolab during the routine hotel inspection service a week prior to the guest being moved into this room. Due to the fresh bites & evidence of bugs in this new room which had only a week prior been found clean the service technician came to the conclusion that the guest had in fact been infested with the bugs and were in fact carrying them with their belongings. The General Manager spoke with the guest and notified them that unfortunately the issue was not something the hotel would be capable of addressing since the stem of the infestation was among their belongings and informed them they would not be able to renew their room on their checkout date (7/15/2015). The guest was offered the choice of departing the hotel on 7/3/with their remainder of their stay refunded or to stay until their initial checkout date with the offer of helping them find alternate accommodations available in either case. The guest chose to stay at the hotel and refused to take the hotel staff up on their offer of helping find alternate living arrangements.' If you have any further questions or would like clarification on anything feel free to contact me anytimeThank you, *** *** -- *** *** General Manager Value Place Hymeadow *** *** ***
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Was charged for nights lodging and only received one
On October 13, I gave my credit card info to *** *** Memphis for a young man we are trying to help find housing forThe amtwas for $for nights lodgingI was told that you had to pay by the week, but if we found permanent housing for the young man sooner and he needed to cancel the reservation then it would be prorated on a day to day basis plus a $cancellation feeThe young man stayed one night and then was told he had to leave the next day because they found out he had a past felonyWhen he left they told him there would not be a refundI called the manager and was told a form was signed at check in stating that they do not rent to felonsI told her I did NOT sign anything and I was not made aware of any policies and the room was not even in my name, but the young mans nameAll I was doing was paying for lodgingI was then told they would refund "some" of my money, but would not give m

Here at Value Place, we pride ourselves on creating a cleaner and safer extended stay experienceAs part of this commitment to the Value Place guest, we provide complimentary housekeeping to our entire guest every other week
There is a Value Place Staff member on the property 24hrs
a dayUpon maintenance request the refrigerator was replaced on same day and no spoiled food was found
Linen exchange ($9.87) allows you to bring your bed sheets (whites) and towels daily to the office and we will exchange them for youThis service is charged to all our guests unless the guest refuses service
As far as our Refund Policy in the registration card you signed, all payments are non refundable; no refunds for unused portion of any weekly stayDeposit and pre-paid room charges will not be refunded should the terms of the Value Place Occupancy Agreement which all guest sign or the Value Place Rules and Policies be violated
In the Guest Policy any damage to the property in the room you may be charged the replacement feeTwo of our employees verified a stained fitted and flat sheet with bodily fluidsAny fabric found with bodily fluids must be disposed of immediatelyAs per our fee schedule the sheets were charged $each
I hope this terminates the dispute as for Value Place we strive to provide excellent service to all our guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have
submitted the complaint against Value Place Holet (Northwest) located in Austin, TXThe number of complaint is ***The submission date was November 24th, 2015. I am writing to inform you that this issue was resolved - I noted today morning (December 3rd) that the refund has been deposited on my accountTherefore, I would like to revoke my prior complaint as they finally followed through. I also would like to thank you and Revdex.com.com for your help in the resolving this issue. Sincerely, *** ***
Regards,
*** ***

Good afternoon, Below is a recap of the events leading up to the departure of Ms*** from the Value Place Hotel'The guest did check into Room on February 9th 2015, and when the complaints were filed with the current General Manager on
6/28/2015, the room was promptly inspected to discover that in fact there were bed bug issues in the room. The guest was switched to an alternate room (Room 404) the same day and the proper pest control procedures were followed including being inspected and treated by the hotels pest control service Ecolab. On 7/2/their new room was reported to have issues with bugs and again the hotels pest control services were notified and inspected by a pest control service technician. This room (404) had been inspected by Ecolab during the routine hotel inspection service a week prior to the guest being moved into this room. Due to the fresh bites & evidence of bugs in this new room which had only a week prior been found clean the service technician came to the conclusion that the guest had in fact been infested with the bugs and were in fact carrying them with their belongings. The General Manager spoke with the guest and notified them that unfortunately the issue was not something the hotel would be capable of addressing since the stem of the infestation was among their belongings and informed them they would not be able to renew their room on their checkout date (7/15/2015). The guest was offered the choice of departing the hotel on 7/3/with their remainder of their stay refunded or to stay until their initial checkout date with the offer of helping them find alternate accommodations available in either case. The guest chose to stay at the hotel and refused to take the hotel staff up on their offer of helping find alternate living arrangements.' If you have any further questions or would like clarification on anything feel free to contact me anytimeThank you, *** *** -- *** *** General ManagerValue Place Hymeadow *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have submitted the complaint against Value Place Holet (Northwest) located in Austin, TX. The number of complaint is [redacted]....

The submission date was November 24th, 2015. I am writing to inform you that this issue was resolved - I noted today morning (December 3rd) that the refund has been deposited on my account. Therefore, I would like to revoke my prior complaint as they finally followed through. I also would like to thank you and Revdex.com.com for your help in the resolving this issue. Sincerely, [redacted].
Regards,
[redacted]

My wife and I are moving to the area. We just chexked in and wirhin 20 mins had night manager [redacted] tell us he was going to call animal control on us due to our cats being in the car. My wife is a vet tech. Our cats our treated better than humans. He was very belligerent, wouldn't let us explain anything, and then threatened to kick us out. We tried to get our money back but they have a no refund policy apparently. So now we have to watch our car constantly. This place is ridiculous. Not even 20 minutes and no refund for 7 days paid, horrible customer service, and threats.

Complaint: [redacted]
I am rejecting this response because:
Because your hotel infected me and my family. This is Value Place fault ,because we where infected by your hotel. My complaint about bed bugs in [redacted] I complained way be June it was while [redacted] the manager was working there. Your hotel ruined my skin our clothes where thrown away and what [redacted] is saying is a script. There are a lot of complaint about this company doing this to innocent people and no I don't except Value place response because it's there fault their hotel infected us.
Regards,
[redacted]
[redacted]

Manager named [redacted](sorry should would not give her last name to me)was extremely rude and showed lack of compassion or respect to myself & others.This is my responsibility as a consumer to report horrible business practices and service in regards to VALUE PLACE WAKE FOREST NC owned by [redacted] in Richmond VA).The service from management is uncompassionate and uncalled for displays of no professionlaism. I chose to stay at this facility for business purposes for 5weeks, I am very quiet and do not bother with anyone including staff. Yes, it's not the greatest place to stay, which is a risk I took not knowing the area, but being temporary And hardly there most times, I tolerated many inconveniences without complaint.Value Place sent me a promo email - so I took advantage of it, as I needed 2 additional weeks & took it as appreciation. However, it was not at all. I was told to check out, which by the way they did not have me do the prior weeks. It was explained that This promo was for a new check in, and they could care less if I had been there spending my money already. I expressed my grievances to [redacted] (she didn't want to give me her last name) and she was indifferent & rude. I was shocked at her responses as a manager in the hospitality industry.A properly trained service associate would not escalate a situation the way she did and treat people in such a horrible manner. However, she did decide to tell me "I am not checking you in now and to Leave". This is about 5pm mind you.I already PAID for the 2 weeks online and her way to resolve the situation was to tell me to leave. I have contacted the area director [redacted] and no response at this time. My only request is that the ownership at Value place [redacted] be made aware as well as the consumers be made aware of what is going on in the business.I would like and apology but I sincerely believe that is not the culture at this establishment. Thank youDesired SettlementA simple return call from management to discuss. That is all.

Was forced to vacate unit and deposit has not been returned nor explanation received.I was asked to vacate the unit after the wife of the owner refused to accept a nightly rate on Tuesday, April 29, 2014. I informed the wife of the owner that I would pay the weekly rate beginning, Wednesday, April 30. On or around 10 am, I received a call while at work from a staff member, who abruptly stated that I had not paid as promised and the owner was not going to accept my payment and wanted me to vacate the unit. In addition to being asked to vacate the unit, I was also informed that in order to obtain my possessions from the unit, I would be required to pay a $45 late fee. I informed staff that I wasn't going to pay a "late" fee and vacate the unit. Staff then informed me that I would not be allowed to obtain my possessions. I contacted law enforcement to assist me with removing my belongings from the unit. I was verbally informed that I would not be receiving my deposit of $100. The staff handed me a piece of paper with some highlighted information, with no additional explanation. I formally filed a complaint with corporate office in Wednesday, April 30, 2014, followed by two telephone calls on the same day to corporate; to date no response from either contact. So, a resolve has not been reached, nor has the company made a good faith attempt to provide explanation was to why my deposit hasn't been returned. The policy states, residents must provide a 24 hour notice prior to vacating. It wasn't my decision to vacate the unit. The owner refused to accept the nightly rate for Tuesday, April 29, and on Wednesday, April 30, I was forced to vacate the unit and informed that the owner would not accept payment. I wish I had taken the time to read the complaints of this hotel prior to making a reservation; as it appears there is a constant complaint associated with "fees." I will join whatever platform required to make the public aware of how the owner conducts business, and the rudeness of current staff. Desired SettlementReturn of $100 depositBusiness Response Guest was continuously late paying. We had already given several notices and allowed some flexibility with the payment. Guest owed us money upon checkout thus deposit was applied as room charge & late fee. Several times guest did not show up to stay at our property since payment was due while room was occupied with guest's luggage.