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Value Store It 65 Wallingford

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Value Store It 65 Wallingford Reviews (3)

*** *** did speak to someone in our call center who did tell her someone would be in the office Sunday until 6. I explained to her this was incorrect and I apologized for the miscommunication. She was offered a free month but it is a calendar month not based on the day you move
in. The billing cycle starts on the first. So *** *** could've taken the remainder of the month for free or pay out August and get the entire month of September for free. She was also offered an additional 15% off for her inconvenience. She decided to move in Wednesday, August 20th. She paid out the rest of the month and received September for free. In it's entirety, she paid $not even the $one month's rent would be. As of this date, the tenant is still storing with us. I have attached her ledger as proof of payment

Complaint: [redacted]
I am rejecting this response because:
The 15% discount that was give amounted to less than $ 5.
The storage unit should have honored the promotion that I was given when I set up the storage agreement over the phone. He told me that the first month would be free and the deposit that I paid would go towards future months if I kept the unit for longer than one month.
I had to pay almost $50 for a promotion that was suppose to be free the first month. As a consumer I don't have knowledge on how their systems works , I can only go by what their rep told me . Once he verified that the rep did give me incorrect information ( he was angle to listen to the call where I spoke to the rep)  he should have honored it especially given all the other problems that the rep had caused me by giving incorrect office time. The incorrect office time and the first month free promotion was even attached to the email that the rep had sent me so there was no reason for me to think that he was lying to me. 
The storage employee gave me incorrect information on the storage hours which caused me to have to pay extra for my trailer because it wasn't able to be returned on time. 
I had to use their facilities because there was no storage locations in the immediate area that the storage size that I needed. 
Sincerely,
[redacted]

Review: On 8/14 I called Value storage to arrange a storage unit because I was moving from out of town and I needed a place to store my belongings. I spoke to a sales person by the name of [redacted] and explained to him what I was looking for. He said no problem took my credit card information for $22 deposit and said that I would need to arrive at the location between 9 am - 6 pm to get my storage unit set up and that the first month would be free. Initially I had it set up for 8/16 and I told him that I wanted to change the date to Sunday because it was a long drive and I doubt I would be here by Saturday. He said no problem as long as you reach between the hours of 9-6 you will be able to get everything set up. I reached the storage place about 3pm that Sunday and there was no one available. Apparently on Sundays the office is only open from 10-2pm per the sign outside the unit, however [redacted] and the email that he sent me both stated that the office hours are 9-6 everyday. I was not able to get my stuff into storage and all the other storage places were closed on Sunday so I ended up having to leave all of my stuff in my rented truck and pay extra fees for the truck due to the misinformation. He also told me that the first month would be free. When I finally got a hold of the storage place they told me that I would have to pay for August rent and then I could get Septembers for free even though this was not what was discussed over the phone. He said that I would get the first month free, I would have ten days before the renewal of the unit to say that I no longer wanted the unit and if I did keep it I would pay for the next month. Today I spoke to [redacted] who is the regional manager and he said that he would talk to the VP and more likely that there is nothing that they can do to help me although he listened to the call and it was clear that the sales rep had given me incorrect information. I also had people come in from out of town to help me move my stuff into storage and now a second trip is needed.Desired Settlement: I no longer want to do business with the company due to lack of correct information from the sales rep and unwillingness of management to stand behind the mistakes of their sales team. I would like to be reimbursed the extra money in travel expenses that this situation has cost me including my family having to make the extra trip up here to help me move and the extra money that [redacted] has charged me for keeping the trailer long than my original return date.

Business

Response:

[redacted] did speak to someone in our call center who did tell her someone would be in the office Sunday until 6. I explained to her this was incorrect and I apologized for the miscommunication. She was offered a free month but it is a calendar month not based on the day you move in. The billing cycle starts on the first. So [redacted] could've taken the remainder of the month for free or pay out August and get the entire month of September for free. She was also offered an additional 15% off for her inconvenience. She decided to move in Wednesday, August 20th. She paid out the rest of the month and received September for free. In it's entirety, she paid $49.64 not even the $79 one month's rent would be. As of this date, the tenant is still storing with us. I have attached her ledger as proof of payment.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The 15% discount that was give amounted to less than $ 5.

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Description: Storage Units - Household & Commercial, Packaging Materials, Truck Rent & Lease, Moving Supplies

Address: 513 Main St, Wallingford, Connecticut, United States, 06492-1723

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