Valuflor

Response:We are in receipt of a letter from the Revdex.com on 04/13/in reference to a claim we received on 04/01/via our website from [redacted] whom resides at [redacted] ***At this time the customer stated that while he was consuming the product he noticed a clump of hair int he canisterWe called the customer at the telephone number provided? ( [redacted] ) there was no answer a message was leftwe then attempted again on 04/11/@? 12:pm? there was no answer another message was leftWe sent an email response to the customer on 04/11/as well requesting that he please contact us at his earliest convenienceThe customer then called back on 04/11/@1:pm, upon speaking to the customer we were able to retrieve the best by and lot information from the bottom of the canisterIt has also been requested that we send the customer a refund for the productThis information allowed us to review the retained samples and quality records for the Star Snacks Mixed NutsWe also sent a retrieval packet to the customer on 04/11/this is so we can review the canister in questionsOur initial investigation showed no foreign matter found in any of the retained samples that were reviewedAll employees are required to wear proper Hair, beard, and clothing covers which includes gloves which are to be worn at all times while handling the productsIf you have any additional questions or comments please feel free to contact us at the above mentioned contact information

Response:We are in receipt of a letter from the Revdex.com on 04/13/in reference to a claim we received on 04/01/via our website from [redacted] whom resides at [redacted] ***At this time the customer stated that while he was consuming the product he noticed a clump of hair int he canisterWe called the customer at the telephone number provided ( [redacted] ) there was no answer a message was leftwe then attempted again on 04/11/@ 12:pm there was no answer another message was leftWe sent an email response to the customer on 04/11/as well requesting that he please contact us at his earliest convenienceThe customer then called back on 04/11/@1:pm, upon speaking to the customer we were able to retrieve the best by and lot information from the bottom of the canisterIt has also been requested that we send the customer a refund for the productThis information allowed us to review the retained samples and quality records for the Star Snacks Mixed NutsWe also sent a retrieval packet to the customer on 04/11/this is so we can review the canister in questionsOur initial investigation showed no foreign matter found in any of the retained samples that were reviewedAll employees are required to wear proper Hair, beard, and clothing covers which includes gloves which are to be worn at all times while handling the productsIf you have any additional questions or comments please feel free to contact us at the above mentioned contact information

Response:March 1, Revdex.com White Horse ?" Hamilton Square Road Building A, Suite Hamilton, NJ Reference Id #: [redacted] Dear Ms [redacted] , In reference to the above mentioned ID # we contacted the customer on March 1, The initial web complaint had been mislabeled and was never delivered to the proper personnel so that we could address the issue at hand; we have since rectified the situationWe apologized to the customer for his inconvenience, during the conversation with the customer we were able to retrieve the best by and lot information that was located on the canisterThis information allowed us to review the retained samples, production and quality recordsOur retained samples and production records indicated that all products were made according to spec and we strongly believe that this was an isolated incidentBased on the email initially submitted by the customer he was requesting a refund for the product, when we offered the customer a refund he declined the refund and requested that we send him replacement product insteadIf you have any additional questions or comments, please feel free to contact us at the below mentioned contact informationThank You Kindly, Jo [redacted] Star Snacks Quality Control Quality Coordinator? ###-###-####? [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to a representative of Star Snacks and my complaint has been met with satisfaction. Thank You for your interest and efforts. I spoke to a representative of Star Snacks and my complaint has been met with satisfaction. Thank You for your interest and efforts.I spoke to a representative of Star Snacks and my complaint has been met with satisfaction. Thank You for your interest and efforts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to a representative of Star Snacks and my complaint has been met with satisfaction Thank You for your interest and efforts I spoke to a representative of Star Snacks and my complaint has been met with satisfaction Thank You for your interest and efforts.I spoke to a representative of Star Snacks and my complaint has been met with satisfaction Thank You for your interest and efforts