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Valvoline Oil Change

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Valvoline Oil Change Reviews (1)

Review: On Tuesday January 21, 2014 I went to Valvoline Instant Oil Change at [redacted]. After getting an oil change and a pressured serpentine belt change I proceeded to drive home. I live also live in [redacted]. I started noticing some out of the ordinary sounds from the engine. I tried unsuccessfully to get a hold of a mechanic to look at it. On Wednesday January 22, 2014 I drove to work which is 21 miles away. This was the very next time I drove the car since getting the oil change. I made it only 9 miles before my engine started making extremely loud metal on metal sounds. Upon inspection I could not find oil on the dipstick and when opening the oil cap there was smoke coming out. I put 2.5 quarts of oil in the vehicle to try to fix the engine. The engine holds 4.5 quarts of oil. Valvoline apparently only put 2 quarts of oil in my engine causing significant damage. The 2.5 quarts of oil I put in the vehicle after the fact did not solve the issue. Upon towing the car to my mechanic, it was determined that the engine was blown and needed to be replaced. I contacted Valvoline about the issue and they denied my claim, stating that they believe they put the engine just blew on its own. Replacing the engine cost me $2517.05 and the oil change plus serpentine belt cost $121.22 which was also not refunded. I have all documentation and the container 2.5 quarts low from what I placed in the vehicle.Desired Settlement: I want to be refunded the cost of the damage to my vehicle plus a refund for the cost of the service I received on Tuesday January 21, 2014 for a total of $2639.27. This is the cost of my engine replacement ($2517.05) and the service I received on Tuesday January 21, 2014 ($122.22).

Business

Response:

[redacted] February 5,2014

Mr. [redacted],

We have completed the investigation of the claim concerning your 1999 Chevrolet Malibu.

Here are our findings.

1. On January 21, 2014 you had an oil change done at our [redacted] location at 186,154 miles. The proper amount of oil was added to your vehicle (4.0 quarts), the vehicle was started and oil pressure was verified, and the dipstick was shown to you in our waiting room. At the time of cash out, you initialed your receipt showing that your dipstick was shown to you and that the level was full. Additionally noted on the invoice the engine knocked prior to service.

2. On January 23, 2014 you called the service center and spoke to the manager ([redacted]) explaining that the engine had damage and the car was at [redacted] went to [redacted] and looked at the vehicle.

3. He found the proper oil filter on the vehicle, tight and with no signs of leaking. The oil drain plug was in the same condition. This was also confirmed by [redacted] as stated in your statement. The vehicle showed no signs of leaking oil.

4. [redacted] also checked the oil level in the vehicle and found it now to be over filled by a sizable amount.

Given the fact that the engine never ran without oil, no warning lights ever came on and there is no defects in our workmanship or materials, VIOC will not be making any offer of financial remuneration. The claim has been closed.

Respectfully submitted,

District Manager

Valvoline Instant Oil Change

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

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Description: Auto Lube & Oil - Mobile

Address: 663 Merrimon Ave, Asheville, North Carolina, United States, 28804-3541

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