Van Gorder's Autobody Reviews (1)
Van Gorder's Autobody Rating
Description: AUTO BODY REPAIR & PAINTING
Address: 4985 Route 209, Accord, New York, United States, 12404
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Review: My son-in-law let my son use his car. During the small amount of time that my son was using it, he had an accident with the car. The car rolled..landed on the roof and caught on fire. The car is a total loss. [redacted] Autobody, [redacted] towed the car with his flatbed. My son was not given the option of who would pick the car up from the scene. The State Police made that choice. Today, [redacted] took the car to the junk yard and was paid approximately $250.00 for junking it. My son-in-law who legally owns the car, never came him permission to do so. Along with this, [redacted] refused to give my son any personal items that where left unharmed from the fire without paying him $50. Now, my son-in-law was in contact with his insurance company and was told by them that [redacted] had no legal rights to junk the car without my son-in-laws signature. The State Police would do nothing about this. So, who's going to fix this????Desired Settlement: The entire dollar amount that [redacted] Autobody, [redacted] received for junking the car without permission or discussion with the titled owner, the $50 that he wanted as he held onto the personal items until he recieved it and a letter of apology.
Business
Response:
We received a call from NY state police requesting a flat
bed for a one car accident involving a older model vw which had rolled, burned
vehicle die to operator error. Upon receipt of a call from the NYC Police we are contracted to respond asap
to remove the vehicle from the roadway or general prozimity we arrived shortly after the call
to the scene to be informed we would have to sit idle for a while due to the
fact that vehicle still had “hot spots” that had not yet extinguished
themselves making it unsafe to transport. The vehicle was wedges between an
electric pole and shrub/trees on the roof. The vehicle was completely burned
and unusable/body cavitity and was barely recognizable a total loss.
We arrived back at our establishment 8:**pm The next day at
8:**am the Registered owener’s son-inlaws girlfriend called to verify out
availability for viewing the damaged vehicle and to take photos.
Around 9:**am the registered owner Son-In law drive his
girlfriend and the girlfriend of the vehicle drivers(son) from the accident to
the ship and [redacted] Went over the process of payment for the ow with the women
and showed them the vehicle. The statement was made during this time that in order
to pay the tow balance after crushing vehicle $50.00. the girl would need her
wallet which was though to be lost in the fire so they would have to come, Due
to insurance liability the girls themselves are not permitted to be crawling
and digging through the vehicle so [redacted] told them he would try to be the
vehicles license plates and the girls tattered wallet upon the Department of
the women the agreement was made that the vehicle could not be towed to their
residence due to property regulations and that they would allow [redacted] to scrap
the vehicle to cover the bulk of the monies due for the Winch/tow/cleanup. The balance
would be $50.00 which was to be paid a agreed on hr. after the women left the
shop which was about 10:**am at that time they would receive the plates and
wallet. Shortly after the conversation took place a phone calls was received
from yet another male(son) stating his claim
for the vehicle however he was not the registered owner or registrant of
the vehicle, the caller was rude and clearly did not understand the concept of
having to pay for the service that had been performed for the vehicles actual
owner. Our conversation ended by his hanging up and not taking the time to try
and understand. Then yet again we received another phone call from a [redacted]
[redacted] who at first wasn’t educated in
the situation at all yet felt the need to be rather rude upon calling, after
explaining the situation and explaining the vehicle was agreed to be disposed
of and the only thing the plethora of people involved would be responsible for
was the $50.00. And upon their paying the $50.00 then the plates and wallet
would be exchanged [redacted] then seemed to be in understanding of the
situation at the hand and stated that “well then the car should stay at the
crusher and if the didn’t want to pay the minimal $50. Then they shouldn’t get
their plates/wallet”. Around 1:** the registered owner his girlfriend and yet
another relative came to the office with the trooper to collect theire belonging
and the hopefullyoay the balance due, after kindly in the presence of a NYS
Trooper explaining to the registered owner and his entourage that he didn’t want
to surrender the vehible to us to be disposed of and pay $50.00 he would be
liable to pay the total tow out of pocket$275.00 which is what would been the charge if theyr didn’t want the vehicle
crushed, exactly what they were all aware of in the beginning of this never
ending nightmare.
Apparently the situation was discussed amongst themselves
initially then someone in this lrage group involved must have changed their minds and expected us to
be caught in limbo with them the registered ownwer knew while he was here the
second time1:**pm shwen he made himself known as the owner of the vehicle in
person and not through his girlfriend and actually came into the shop that we
had called the crusher and asked them to put the vehicle adide and wait for us
to call back to confirm yes it was released and he was totally fine with it
being crushed and that he understood the reason for this was due to the fact that
the care and all the inside was JUNK. 2. They couldn’t pay the tow they didn’t even
have the money to pay the $50.00). 3. They had nowher to take the care. We never
received the $50.00 from the registered owner of the vehicle as he and his
relative had agreed they would come back and reimburse by performing a simple
job of some yard work. The registered owner did call the next day 10/** and state
he had forgotten about coming by and would stop that day after work which has
not yet taken place. Just to be done these people we have come to the conclusion
its best to just not expect them to pay for it and that there are people out there
who clearly don’t understand they must pay for services.
So in all it is extremely unclear how [redacted] sees any Logic inrequesting she be awared the
money we received for crushing the vehicle which wasn’t even total compensation
for towing the vehicle initially, But we accepted it as such and as for
requesting back the $50.00 which we have yet to received ourselves that is
completely ludicrous, these people should take second to appreciate we have a
just chosen to write it off, and not continue to seek retribution. An apology
letter coming form this business is the last thing that is also due to any
member of this complaint due to the action and mannerisms of most all involved.
Hopefully this letter can clarify the obvious confusion set forth by [redacted]
letter.
Point black we operate a business here and we rendered a
service to them and they had/hace with paying for that service.