Vanacore and Associates, Inc.

Review: This business is predatory. My husband was part of a class action lawsuit with Brooks Institute in California. This business contacted him and said they would work to get his share of the class action for 10% of the amount received. They did not find the assets or do anything to secure them. A year later we received a letter from the city of New York saying they had the assets. We did all the paperwork to secure the assets and this company did nothing. Another couple of months later they send us a letter demanding 10% for their services. I contacted them and explained that they had not delivered on their contract and had not been in contact with us for several years. Steve Eliason screamed and swore profanities at me on the phone and said we were in breach of contract. After asking him several times to adjust his tone, he continued to scream and said that he would see me in court. This company is predatory and doesn't deliver on what they promise.Desired Settlement: I want them to cease all contact with us and stop sending us invoices for money they did not secure. They did not do their job. The contract does not state that they get paid even if they do not produce the funds. This is harassment and will not be tolerated.

Business

Response:

This complaint has been handled. Client sent us a check for the full amount of invoice per the agreement. Client and company handled this prior to receiving the email complaint.

Review: I am writing to you at the suggestion of [redacted], the consumer hotline for [redacted] in San Francisco.

My complaint is against [redacted] and Associates, In** located at [redacted].

My brother, [redacted] and ¡ received a letter from [redacted], Senior Investigator at [redacted] on December 19,2013, regarding an unclaimed asset belonging to the [redacted] Family Trust It turned out to be stocks and cash belonging to our parents had which we were not aware of.

After months of frustration and numerous letters, e-mails and phone calls we finally received two payments in check form.

However, We have never received any backup of paperwork (je copies of correspondence/statements from Vodafone or the tax ID number which [redacted] attained on our behalf.) We still have no idea exactly how much money was involved, as all we received were the two checks from [redacted] without any explanation included. We have requested this paperwork many times to no avail. We even wrote to the CEO, Mr. [redacted] and did receive a call (voice mail) from [redacted] saying he would send a letter and an additional check. We received the check, but again no back up information, We then sent another letter to Mr. [redacted] requesting the back up information.

We have not received a response to the second letter.

[redacted] definitely lacks professionalism and common courtesy, to say the least.

I hope you can help us in getting these questions answered.Desired Settlement: I hope you can help us in getting these questions answered.

Business

Response:

Review: Vanacore Int'l of El Dorado Hills, CA, promised to retrieve $5030 they claimed was mine, but left in a in an account which had no current address for me. They sent me an invoice for 10% of that amount, their fee for retrieving it for me and in their cover letter that they would take a credit card by phone as payment. As they had a Revdex.com score of A- with relatively few complaints, I assumed their legitimacy. I have tried to contact them, and have left my contact information within the 30 days they gave before they said they would submit the invoice to collections. I then called Vanacore daily for over a week and have been unable to contact anyone in this company. I desire to conclude this transaction, per the terms of the contract, after leaving numerous messages and attempting to call other extensions within the company. It is now past the time they threatened they would send to collections.Desired Settlement: I would like to fulfill their contract by providing some way to contact them. Since I phoned and left a message prior to the 'collections' date, no collections or other penalties should be assessed.

Consumer

Response:

This issue has been resolved.