Vanguard Group Of Investment Companies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do want to note that while working with the Vanguard representative who reached out to me, there was no way to avoid the fees as I did not have an option to electronically re-opt in for e-deliveryVanguard's communication to clients was unclear and misguidedI only accept the response to put this behind and plan to transfer my remaining assets with the company to a more reputable and responsible company Regards, [redacted]

Vanguard is very slow when it comes to paperworkI got emailing about Vanguard's new--years--financial planners so I called but I was totally turned off when I asked the phone rep for what the Vanguard financial planner would tell me in phone calls to be in writingHe then told me that if that is what I need, a Vanguard financial planner is not for meI filled out an online profile but then I cancelled it after talking to other Vanguard investors about the awful way I was treated on the phoneI mean, let's not forget that this is what Vanguard's mission is in the first place; to make clients money; Vanguard's alleged 3, 45-minute financial planner's advice sessions should be in writing, periodWhat, Vanguard doesn't want responsibility after charging me 1% which is $3,for the year plus other expenses; then what am I getting for my financial planner money? Let's not forget the Great RecessionVanguard can do better; what is the problem with the new CEO that he cannot understand what happened to hard-working investors like myself with the Great Recession and retirement? Why are kindergartners put on as phone reps in a sensistive area such as financial planners? I am considering moving my investments to Fidelity where they talk to you like a human being and give you respect on the phone Vanguard's new style is not goodMary

September 9, 2016Dear [redacted] :I am writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns the inability to access a retirement plan account onlineFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard will be responding directly to the complainant regarding this issue and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] .Sincerely,Alexa HManagerCompliance Department

February 19, 2016Dear [redacted] :I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on February 11, 2016, regarding a complaint from [redacted] His complaintconcerns a issues accessing his Vanguard accounts onlineFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne MManager

September 3, 2015Dear [redacted] :I am writing on behalf of The Vanguard Group, Inc(“Vanguard”) in response to your request for information concerning a complaint from [redacted] The complaint concerns [redacted] s inability to transact on Vanguard’s website and the longer than normal wait times he experienced to reach a Vanguard representativeFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard will respond directly to [redacted] regarding this issueIf you have additionalquestions, or if I can be of any further assistance, please contact me at ###-###-####,Sincerely,Marianne M.Manager Vanguard

I am Writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a request to resume payroll deferrals into a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard will be responding directly to the complainant regarding this issue and weconsider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H [redacted] Manager Compliance DepartmentEnclosure

June 26, Dear [redacted] : I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] ,The complaint concerns distribution requests from multiple retirement plan accountsFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please be aware that a representative from Vanguard is actively working with the complainant in order to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely,Alexa H.ManagerCompliance Department

I am writing on behalf of The Vanguard Group, Incin response to your letter dated July 9, 2015, regarding a complaint from Ms [redacted] The complaint concerns a transfer of the client’s Rollover IRA to another institutionFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms [redacted] regarding the transfer and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne CM***Manager Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is still not resolvedMy Fathers name was [redacted] it wan an inherited brokerage account Regards, [redacted] ***

August 26, 2015Dear [redacted] :I am writing on behalf of The Vanguard Group Inc., (“Vanguard”) in response a complaint received from [redacted] ***Her complaint concerns her request to change the address on her account and to receive a duplicate copy of the tax form for her Vanguard SIMPLE IRAFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding this matter and the matter has been resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne MManager

September 8, Dear [redacted] ***: I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] ,The complaint concerns [redacted] 's inability to access his retirement plan account onlineFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely,Alexa H Manager Compliance Department

September 22, 2015Dear [redacted] :I am writing on behalf of The Vanguard Group Inc., (“Vanguard') in response a complaint received from [redacted] Her complaint concerns a transaction in her Vanguard Rollover IRA in April For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard is researching the matter and will respond directly to [redacted] regarding this matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne M.ManagerVanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What should have taken minutes to fix took years and caused me much aggravation and time During the course of all my wasted time and phone calls to Vanguard they have proven their technical incompetence and indifference to the people that untimately decide whether they succeed or fail as an establishment On top of that they continuously LIE and practice DECEPTION all in a feeble attempt to deflect all responsibility and blame off of them and onto the customer Case in point, even in this final response from this woman at Vanguard she makes another bold faced lie saying that Vanguard contacted me directly informing me that this issue was resolved when in fact she or no one at Vanguard ever did reach out to me and let me know this A sincere apology would have been the proper thing to do but these companies don't care The only thing they ever care about is their bottom line and their year end bonuses all at the expense of the customers they ***

June 11, 2015Dear [redacted] :I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a Qualified Domestic Relations Order (QDRO) distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] ,Sincerely,Alexa HManager Compliance Department

Dear [redacted] :Vanguard recently received an inquiry from the Revdex.com regarding your request for Vanguard to discontinue sending e-mails to you.I have reviewed the matter and it is my understanding that Vanguard’s records were updated on October 22, 2014, to discontinue all forms of direct marketing to you.We regret any frustration that you may have experiencedIf you have received any e-mails from Vanguard since October 22, 2014, please contact Client Services at ###-###-####, because it is possible that these are not legitimate e-mails from VanguardYou may also forward the e-mails directly to [email protected] for Vanguard to investigateIn addition, if you continue to receive unsolicited marketing materials from Vanguard in the future, please feel free to contact Client Services to further look into the matter.Sincerely,Marianne CM [redacted] Manager Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received a phone call from an Executive Team member who apologized to me for the two letters and two responses here from the companyThe first letter stated my wife and I had only received two letters in errorThis is laughably falseFrom to we have received about letters for many different reasons, such as requesting updates to our beneficiary statementsIn this day of rampant identity theft I bothers me that of the mutual fund companies we had and the brokerages, only Vanguard kept sending us many letters after we closed all our accounts and movedThey sent letters to the old address for years in spite of my changing my address with them both on the phone and in writing numerous timesAll the other address changes worked 100% for us, even the garbage company, but not with VanguardIn asking them repeatedly many times over the last six years to stop sending us mail as if our accounts were still open I've gotten nothing but excuses and in some cases unprofessional behavior, in spite of my remaining courteous the entire timeThis response is the least courteous of all the other communications I've had with themI'd fed up with them and their excusesAnd here I was trusting these people with our money Regards, [redacted]

Attached is Vanguard Marketing Corporation’s response to Revdex.com Complaint ID [redacted] (***)Please let me know if you have additional questionsSincerely,Ellen *R [redacted] Vanguard Compliance###-###-####

February 13, Dear [redacted] ***: I am writing on behalf of The Vanguard Group, Inc(“Vanguard”) in response to your request for information concerning a complaint from [redacted] ***The complaint concerns a request to inherit assets, For your reference, I have enclosed a copy of your letter as Exhibit AVanguard has mailed a response directly to [redacted] regarding this matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely, Marianne MManager Vanguard Compliance Department

Revdex.com: I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] , and have contacted Vanguard requesting that form be sent to the IRS with the corrected information for the year The only matter in dispute at this point with Vanguard is the date on the form to the IRSThis form should correctly state and not I am including my redacted IRS for showing me legally taking this as an IRA contributionI have enclosed a copy of this with this letter as Exhibit A Vanguard has acknowledged that a mistake was made and the amount paid April 15, 2014, was a direct contribution not a rollover as Vanguard's records currently showVanguard has indicated that if earlier this year I had requested the form by a certain date, they would have put the correct date of on the formThe IRS allows IRA contributions for the prior year up until April of the following year and is clearly documented in Exhibit A as my intention to do soThe IRS sent a letter informing me after Vanguard's internal date and Vanguard is no longer willing to rectify the error with the proper date of but insisted the I should accept the wrong date of as the tax yearI am unwilling to accept this erroneous solution to an error that clearly compounds itself when Vanguard has already acknowledged a mistake was madeDue to my age, I do not qualify to make a contribution in to IRA account and it has never been my intention to do soI cannot compound this mistake further with the date Vanguard is insisting on I deny that the mistake was made in my filling out the contribution request but was computer error on Vanguard's part I am further convinced the error is theirs as I am unable recreate the translation in order to make this "mistake"Also, not only I am not able to recreate the transaction, an [redacted] -ETF- Vanguard rollover, all computer systems have treated all inquiries , phone or otherwise, as if my account is still a 401(k) planThis is clearly an internal Vanguard computer error that are Vanguards is unwilling to acknowledge or remedy The amount was to be applied to the taxes which were made on that dateThe IRS states they did not receive the Vanguard formVanguard has indicated it is willing to release a corrected form fixing the roll over error but will not list the correct date of I did not make this claim in and at which time I wasn't even eligible to make a contribution due to my ageEverything filed in is correct regarding my tax informationThe Vanguard paperwork needs to be corrected and sent to the IRS Regards, [redacted]

January 20, Dear [redacted] : I am Writing on behalf of The Vanguard Group, Incand Vanguard Marketing Corporation (collectively referred to as “Vanguard') in response to your request for information concerning a complaint from [redacted] The complaint concerns [redacted] 's inability to access his accounts on Vanguard's websiteFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has reached out to [redacted] and will work directly with him to address his concernsIf you have additional questions, or if I can be of any further assistance, please contact me directlySincerely, Marianne M