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Vann Dodge Chrysler

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Vann Dodge Chrysler Reviews (17)

We regret that there is a difference of opinion of how the transaction transpired We still feel that we were acting in the customers best interest through out the hour purchase experience If there is anything else that we can assist Ms [redacted] with in the future, please don't hesitate to contact me [redacted] General Manager

We apologize if the customer was not clear on how the promotion worked, however, the mail piece he received states that the confirmation code which is clearly printed on the mail piece must be brought into the dealership and matched against the prize board on site The $prize he was referring to is one of several prizes availableThe prize that Mr [redacted] won was a $ [redacted] gift card If Mr [redacted] would like to come into the showroom and ask for me, I would be more than happy to review the mail piece and program rules with him personally

Complaint: [redacted] I am rejecting this response because: I have viewed your attachments Regretfully the dealership did not show you the spot beneath the gamepiece which clearly states "match two numbers on the game card and you win that prize Bring your gamepiece along with this mailer to the dealership to confirm your prize." There is no smallprint that says you win a chance at the prize or, something stating that if you match two numbers "and" you match the dealers code This is, at best, a serious attempt at deception, at worst a fraudulent contest If the Revdex.com truly represents the consumer and good business practices, I would like to suggest that you get an actuall copy in hand and thoroughly read it for yourself, including under the gamepiece Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
That is not how it happenedFirst of all the service department could not figure out what was wrong with my car,after several times during the
week of trying to fix itputting it on a machine and cancelling the code does not fix my transmissionThe manager in service department,they
suggested of me to look at other types of cars compatible to mineShe the manager took me out to sales floor introduce me to salesat this
point I did not not want to get another car ,but I felt they were not going to fix my carPlus I was waiting for there corporate to call there, so
they could know what the outcome results were on the dodge dartThey did call but again service department and sales floor clerks did not
tell me that they had called.WHY!!! Because it was very shady and they wanted to purchased another through themThey also did not tell
Regards,
*** ***

We are in agreement with Ms*** that she has been having numerous problems with her Dodge Dart. On February 25, Ms*** came into the sales showroom asking for help trading in her Dodge Dart ,do to the ongoing problems with the hope of getting another car that wont
give her problemsOver a period of approximately hours our salesperson showed her numerous brand new vehicles at her request, all of which would have had a payment she was unable to afford. Ms*** then asked to see some used vehicles and requested her payment to be around the same per month that she was currently paying. Over the next approximately hours we showed Ms*** numerous vehicles, she selected the Honda civic that she ultimately purchased. We sold Ms*** the Honda civic at a sigifiganantly reduced priced (NADA Value 15,500.00 selling price 13,700) in and effort to achieve aher desired payment. Ms***'s new payment was only a month including an extended service agreement.Ms*** states she is unhappy with the interest rate although we clearly explained the reason for the slight difference. Her old rate on the traded in vehicle was 3.99% and that was based on her buying a brand new car with $down payment including her trade in. The used Honda she purchased had an interest rate of 4.54% and that is with out Ms *** putting down a signal dime. Ms*** is requesting in her desired settlement a discount on her car which I have already stated she has receivedShe also requests a free warranty but unfortunately that can not be done. We did however, sell her the extended warranty at a heavily discounted price of only compared to its suggested retail price of 1795.00.
In closing, if there are any other requests or concerns that Ms*** has, she may contact me personally at any timeSincerely,
*** ***
General Manager

Complaint: ***
I am rejecting this response because:
The add clearly stated "Match two like numbers, you win that prize.since the dealership took the add while I was there, I am sure they will provide the Revdex.com with it for your review If not, I can provide hi def pictures of my copy that I took before entering the dealer If the dealership does not honor their $Commitment then I suggest that the Revdex.com review all the dealers advertising before allowing them such a high and misleading business rating I am sure that consumers around the area would want to know the true level of trust they can place in any business they are considering doing business with
Regards,
*** ***

Jeep was purchased on 8/26/14.  Vechicle was paid in full, car left the  lot with out the 2013 manual AND THE 2nd key damage to the pull bar was also noted.  Customer was called on 9/11, told the key and the manual and the replacement part were ALL available on that...

date.  No items were onsite on 9/11.  On 9/13 customer was told all items would be onsite by 9/16, nothing, again, was onsite. On 9/17 customer was told the 2nd key was available and the pull bar was in.  At this date customer has not received the 2013 vecicle manual from Van Dodge.  This Jeep has been in customers procession for a month, customer is not able to access major options because he does not have the MANUAL.  Follow up by Van Dodge has been minimal at best

Mr. [redacted] did visit the dealership requesting to lower the payment that he is currently making of 793.00 a month. As he acknowledged, we were in fact able to refinance the vehicle at a payment of almost 100.00 less as originally agreed.  Mr. [redacted] claimed that was not enough and asked about...

any other alternatives.  We then explored trading him into a new Durango which lowered the payment even further down to 675.00 a month.  Mr. [redacted] said that was still too high.  The original amount financed was 53917.00, the only way would be able to get his payment even lower would be if he would look at a lower priced vehicle or put additional money down. Should Mr. [redacted] like to look at lower priced vehicles we would be happy to assist.

We apologize if the customer was not clear on how the promotion worked, however, the mail piece he received states that the confirmation code which is clearly printed on the mail piece must be brought into the dealership and matched against the prize board on site.  The $5000 prize he was...

referring to is one of several prizes available. The prize that Mr. [redacted] won was a $5.00 [redacted] gift card.  If Mr. [redacted] would like to come into the showroom and ask for me, I would be more than happy to review the mail piece and program rules with him personally.

Complaint: [redacted]
I am rejecting this response because: I have viewed your attachments.  Regretfully the dealership did not show you the spot beneath the gamepiece which clearly states "match two numbers on the game card  and you win that prize.  Bring your gamepiece along with this mailer to the dealership to confirm your prize."  There is no smallprint that says you win a chance at the prize or, something stating that if you match two numbers "and" you match the dealers code.        This is,  at best, a serious attempt at deception,  at worst a fraudulent contest.  If the Revdex.com truly represents the consumer and good business practices,  I would like to suggest that you get an actuall copy in hand and thoroughly read it for yourself, including under the gamepiece.
Regards,
[redacted]

Once again, I would like to apologize if Mr. [redacted] was confused with how the sweepstakes worked.  So to better clarify, I am enclosing a copy of the mail piece as well as the rules and the disclaimer.  We purchased this mail piece from a very reputable company that ensures us of its compliancy.  Also, we submit the mail piece to Chrysler for their approval as well, and lastly we purchased promotional insurance from the leading insurance company in our industry [redacted].  We are also enclosing the [redacted] insurance policy contract detailing the terms of the sweepstakes.In closing, we do our best due diligence to be sure any event we promote is as clear and straight forward as possible.  On the mail piece it states that "if you have a matching pair you win a prize."  In order to determine the prize as detailed in the disclaimer you must match the confirmation code printed on the invitation to the prize board located in the dealerships showroom. A copy of the prize board has also been included for your review.If I can be of any further assistance, please contact me directly at [redacted].Sincerely,[redacted]General Manager

Customer has been in since complaint was filed and all work has been completed to his satisfaction on September 23,2014.  Please close this file.

The check for the cancellation of [redacted]s warranty was processed. The money came into to the dealership on September 9th. Attached is the check we sent to [redacted] on September 9th. [redacted] cashed this check on September 20th. Everything has been cancelled per [redacted]...

request.

We regret that there is a difference of opinion of how the transaction transpired.  We still feel that we were acting in the customers best interest through out the 6 hour purchase experience.  If there is anything else that we can assist Ms [redacted] with in the future, please don't hesitate to contact me.
 
[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because:
The lower payment was for a vehicle of less quality than my current vehicle. The issue at hand, as I previously stated, is the unethical practice and "deal" that was initial offered to me at time of purchase. The guarantee of a refinance of the current vehicle at a substantially lower payment. Again, as I previously stated, I am not sure on any type of response that I would see fit to my current situation other than a lower payment on my current vehicle or one to the same level as I have now. However, I would like some type of ownership to the practice of misleading information to consumers regarding a purchase which I have yet to receive. 
Regards,
[redacted]

Review: Advertisement claiming I won $5000. Cash. read fine print, nothing to say otherwise. Dealer did not honorDesired Settlement: 5000. Cash

Business

Response:

We apologize if the customer was not clear on how the promotion worked, however, the mail piece he received states that the confirmation code which is clearly printed on the mail piece must be brought into the dealership and matched against the prize board on site. The $5000 prize he was referring to is one of several prizes available. The prize that Mr. [redacted] won was a $5.00 [redacted] gift card. If Mr. [redacted] would like to come into the showroom and ask for me, I would be more than happy to review the mail piece and program rules with him personally.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The add clearly stated "Match two like numbers, you win that prize.since the dealership took the add while I was there, I am sure they will provide the Revdex.com with it for your review. If not, I can provide hi def pictures of my copy that I took before entering the dealer. If the dealership does not honor their $5000. Commitment then I suggest that the Revdex.com review all the dealers advertising before allowing them such a high and misleading business rating. I am sure that consumers around the area would want to know the true level of trust they can place in any business they are considering doing business with.

Regards,

Business

Response:

Once again, I would like to apologize if Mr. [redacted] was confused with how the sweepstakes worked. So to better clarify, I am enclosing a copy of the mail piece as well as the rules and the disclaimer. We purchased this mail piece from a very reputable company that ensures us of its compliancy. Also, we submit the mail piece to Chrysler for their approval as well, and lastly we purchased promotional insurance from the leading insurance company in our industry [redacted]. We are also enclosing the [redacted] insurance policy contract detailing the terms of the sweepstakes.In closing, we do our best due diligence to be sure any event we promote is as clear and straight forward as possible. On the mail piece it states that "if you have a matching pair you win a prize." In order to determine the prize as detailed in the disclaimer you must match the confirmation code printed on the invitation to the prize board located in the dealerships showroom. A copy of the prize board has also been included for your review.If I can be of any further assistance, please contact me directly at [redacted].Sincerely,[redacted]General Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have viewed your attachments. Regretfully the dealership did not show you the spot beneath the gamepiece which clearly states "match two numbers on the game card and you win that prize. Bring your gamepiece along with this mailer to the dealership to confirm your prize." There is no smallprint that says you win a chance at the prize or, something stating that if you match two numbers "and" you match the dealers code. This is, at best, a serious attempt at deception, at worst a fraudulent contest. If the Revdex.com truly represents the consumer and good business practices, I would like to suggest that you get an actuall copy in hand and thoroughly read it for yourself, including under the gamepiece.

Regards,

Review: umtruths failure to provide service delaying tatics unable to correct any problemsDesired Settlement: proper parts and service on time

Consumer

Response:

Jeep was purchased on 8/26/14. Vechicle was paid in full, car left the lot with out the 2013 manual AND THE 2nd key damage to the pull bar was also noted. Customer was called on 9/11, told the key and the manual and the replacement part were ALL available on that date. No items were onsite on 9/11. On 9/13 customer was told all items would be onsite by 9/16, nothing, again, was onsite. On 9/17 customer was told the 2nd key was available and the pull bar was in. At this date customer has not received the 2013 vecicle manual from Van Dodge. This Jeep has been in customers procession for a month, customer is not able to access major options because he does not have the MANUAL. Follow up by Van Dodge has been minimal at best

Business

Response:

Customer has been in since complaint was filed and all work has been completed to his satisfaction on September 23,2014. Please close this file.

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Description: Auto Dealers - New Cars, New Car Dealers (NAICS: 441110)

Address: 899 S Delsea Dr, Vineland, New Jersey, United States, 08360

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