Vector Security Inc.

After the customer met with *** *** and her buyer fell through she continued to pay her monthly invoice, so she was well aware that she was continuing on with the service and still under contract Normally before being turned over to collections everyone receives a certified letter stating that will be our next step I do believe our billing department failed to do this since I cannot find a record of one being mailed out, therefore we will remove this bill from collections, and offer once again a settlement of 80% of the remaining contract owed

I hired Builder's Corp to do some remodeling in my home I wanted to close the 2nd story foyer, build a wall in the 2nd story hallway to close the new space in, and tear down an existing wall in a bedroom so it could utilize the new space created The timing on the project worked out great From the day that MrTalley came in to do the framing, to the day of the final inspection, there was really no down time All of the subcontrators used for the electrical, flooring, and plastering were very professional and all did great work The final inspection occurred a week ago, and the only think left is some painting that I am doing myself The entire project took about 1/weeks I would recommend Builder's Corporation

We've done work for and had work done by Mr*** on numerous occasions, he's been upfront, honest, and responsive in all of his dealings, both with us as customers and with his other customers it's a rare thing to see someone who treats his subcontractors and customers with the exact same courtesy and respect Usually from company's like this, you hear badmouthing of customers or taking sub's to the side to let them know the "real deal" but not with these guys The quality of their work is top notch, and they are conscientious of future technicians/service for the additions they put in which makes the projects a dream to work on If you want someone who knows the trade, knows all the right people, and the wherewithal to make sure that your home/addition doesn't become "that house" then you need look no further

We hired Mr*** in an effort to save money on a large addition He explained that we could save money by paying the subcontractors directlyEven though the contract stated that we would be responsible for the "hiring" of subcontractors, he assured us that he had a dedicated group of subcontractors that followed him from job to job and he would "handle" lining everything up It was very hard to get estimates on the larger ticket items or he would say we have plenty of time, "don't worry"' When we did get estimates, there were problems The electrical subcontractor stated that he had not been fully informed of the size of the job(his estimate was originally low and due to the size of the job, his services were not available) The HVAC subcontractor only dealt with a product that we informed Mr*** we did not want to purchase again due to past experiences When the job started, I was giving Mr*** the checks for the subcontractors and he was to give it to them ALL subcontractors were paid as per our contract, but there are several payments made that we have yet to receive receipts for We had an issue with window installation Since Mr***'s helpers installed them(they leaked during the first storm), we wanted them reinstalled by a third party Mr*** agreed to reimburse us for the expense We have never received the check Several months into the project, things slowed down and it became difficult to reach Mr***(time frame is September 2015) When we did get in contact with him, he explained that his xxxx had been in the hospital for serious breathing issues He stated that she needed a xxxx xxxxxxxxx by January or she would dieYes, we "went rogue" in order to complete our addition(understanding that Mr*** had a very sick wife at home) In the end, the subcontractors that WE researched and eventually hired performed an excellent job We did do much of the work ourselves(that did not require a permit) which took longer in the end BUT we are very happy with the finished product-something that Mr*** was not responsible for

I just wanted to leave a review for Builders Corp
I have been using Builders Corpsince
The first project was for a 1000' addition to my a houseIt was a complete floor with full bath to be used as a recording studio and media project room for my business, (Seprado Sound & Production )It was built to my spec and turned out exceptionally wellExterior walls 14" thick and 34" floorIt was done on time and has held up greatNot one problem
The second project in was for a full Kitchen, baths and den remodel
All tile and cabinets were installed and my wife and I couldn't be happier
Again everything has held up well with zero problems
The last project just completed was for roof repair with vents and shingles
Everything done on time and perfectly
Robert *** is a fantastic contractor, the best I have ever worked with
His prices were not just reasonable but to 60% lower than any other estimates we got
He says do and he does
I will work with him again in the future
Michael ** ***
*** *** **

Our new addition to our home is incredible!! We are so happy we went with MrTalley for this buildI can't keep showing it off enough to our friends and familyThank you for making our new addition a realityWe love it!!

Back in May of 2014 [redacted] informed us that she had sold her home. [redacted] went to the home to meet with the new homeowners, the [redacted] family, who were interested in continuing on with the service. Since they were going to continue on with the service we would terminate [redacted]...

[redacted]'s contract and they would take over the remaining balance of the contract. However, the sale of the home did not go through, putting the burden back onto [redacted]. She continued to make her monthly payments up until her move in April 2015, when we found out that she was moving and this time the new homeowners were not willing to take over her service, leaving her with the remaining balance of contract, which was until September 2015. Instead of having her pay the full amount I authorized a reduction of 20% off of her balance, however she did not find that acceptable and told us to turn her over to collections because she was not paying us anything. Which at that point was done. We did remove the leased radio unit on April 10th, 2015, which was arranged by [redacted] for us to meet the realtor to have removed. The full security system is still in the home that was sold and remains a fully functional unit if the new homeowner should ever wish to activate it, however the system is no longer communicating as of April 9th, which is when we received the signed termination form attached. We try to work with customers whom are moving, giving them options to move the system to a new location within our service territory, to have the new homeowner take over the existing contract or to make payment arrangements, such as in this case helping by reducing the amount owed by 20%. None of these options were ones that [redacted] was willing to accept. [redacted] still owes the balance of her contract up until September 2015.

The check was scanned at the bank at $340.99 instead of $34.99. Mr. [redacted] phone our office yesterday to let us know of the problem. we have already sent to our corporate office a credit and a check request for a refund less the $34.99 which is owed.

Per phone conversation with consumer:Consumer is satisfied and check has been received.

I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When [redacted] came to my home in May, 2014 she made it clear that I would not be under contract any longer. There was no mention of who the buyers needed to be or if it was a contingency situation. Based upon that conversation with [redacted] I sold my house without writing into the contract that the buyer had to assume the security system, explicitly because of what [redacted] told me. I never received any sort of bill from Vector Security prior to it going to collections. Is that even legal? 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.  Please mail the bill to: [redacted].
Regards,
[redacted]

Review: Vector security doing business as Secure One called to offer me security system. I refused stating I had a system already and was under contract. They kept calling. Then they came to my house and offered me a system. I said i'm under contract with another company . they said we will buy out your contract if you let us install our system. They asked the information regarding the payoff of my system in place. I told them the amount and they said they would contact them and make arrangements to pay them off. I kept seeing both companies charges taking about of my bank account. I wanted to go with Vector Ser because i'm a senior citzen and on a fixed income. I called Vector Serveral time and left messages regarding this problem , they never returned my call. I called[redacted] and [redacted] No one ever called me back. Finally I reached[redacted] at [redacted] on 8/4/14 and explained the problem. He said he would check it out and call me back. To this date he has never called me back. They continue to take money out of my checking account, and my other security system co as well. I sent Vector Security and Secure One certified letters on 8/8/14 . Vector signed for letter , but the one I sent to Secure ONe was returned to me. I'm sure these sales men are using the same line on other senior citzens to make a sale. I told the gentleman I think his name was[redacted].,,,this sounds too good to be ture..He said I promise you it will happen. This needs addressed and Vector Security needs honor my requests and make sure their sales people sales tactics be corrected and stop these lies.Desired Settlement: I want them to honor their agreement. To pay off my other contract with the security system I had when they sold me theirs. This sale was on 5/30/14. My other security system in place contract was to end Dec 2014. So they would owe me for the months of June, july, aug, sept, oct, nov.

Business

Response:

We are investigating this complaint and will respond with the outcome.

Business

Response:

We have made contact with the manager at Secure One's location in [redacted]. He stated that the sales representative who sold the system and promised the buyout was found to be deceptive and was immediately let go. He had also contacted [redacted] on 11/14/14 and informed them that a check would be mailed to cover the buyout amount. She was very pleased to hear from Vector that a resolution was reached and happy that a check was in the mail to cover the buyout.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Less than 24 hours after I made om complaint about Vector Security Revdex.com I was contacted by them and our problem has been resolved. They corrected the problem and mailed me a check the next day. Thank you Revdex.com for your help in this matter.

Sincerely

There is a No Soliciting sign at the only entrance to our sub-division. There is also a No Soliciting sign on my front door, yet these yahoos feel free to knock on any door they want. I will never use Vector for anything.

Review: My wife and I agreed to switch our home security service from [redacted] to Vector in August/September of 2012, based on what the salesperson who came to our door told us. He told us our current provider ([redacted]) was in trouble and raising rates. He said if we renewed with [redacted] our monthly cost would more than double, and they were about to go out of business. He then told us if we would take his deal on that particular day, we would personally re-imburse us the activation fee the following week. When we called the representative he kept making excuses and finally stopped answering our calls. When [redacted] called to inquire why we switched to Vector, we told them what the sales representative told us. They ([redacted]) stated that the representative simply lied to my wife and I. I've called Vector on more than one occassion and they refuse terminate our contract. I signed a contract with [redacted] and they installed their equipment, but told me to continue to pay Vector and they would work to terminate my contract with Vector. I also asked Vector to pick up their equipment, but they never did.Desired Settlement: Terminate my contract with Vector.

Business

Response:

November 25, 2014 The Revdex.com Ref: Revdex.com Case # [redacted] Dear Please accept this as our response to Revdex.com Case# [redacted] submitted by [redacted]. [redacted] signed a five year contract with Vector Security on September 1, 2012. One of the supporting contractual agreements [redacted]. [redacted] also signed at this time is “Customer Certifications Regarding Takeover”. This form states, among other terms, that “No one has stated or implied that my existing monitoring company is going out of business or is otherwise unable or soon may be unable to monitor my existing security system” and “I authorize Vector to switch my alarm monitoring services from my existing provider, [redacted] to Vector”. This was also verbally discussed with and agreed to by [redacted]. [redacted] during a recorded Question and Answer survey that was completed at the time the contract was signed. The sales consultant [redacted]. [redacted] worked with is not employed with Vector Security, Inc. He is employed with [redacted], a former Authorized Dealer for Vector Security, Inc. As an Authorized Dealer, [redacted] had partnered with Vector Security, Inc. for the summer months to sell and install security systems. After installation, Vector Security, Inc. assumes the contract and is responsible for the servicing and monitoring of your account. Vector Security, Inc. is concerned about any complaint received regarding our Authorized Dealers, current or former. We do not condone or authorize unethical sales practices and all complaints received are reviewed with the dealer. However, Vector Security, Inc. is not responsible for the sales practices of our dealers. Doing so would be similar to holding [redacted] responsible for the sales practices of a local dealership. Both Vector Security and [redacted] Alarm have explained to [redacted]. [redacted] on several occasions the terms of her agreement and that if she were to cancel before the end of the initial term, she would be responsible for the remaining balance of the contract. [redacted]. [redacted] chose to cancel her account knowing the contract terms and her account was cancelled on August 27, 2014. She does have a final bill for the remaining term of her agreement totaling $[redacted]. We have received payments towards this final bill in the amount of $[redacted] bringing their current balance to $[redacted]. We stand by our decision to hold [redacted]. [redacted] responsible for the full term of her agreement. We look forward to your prompt resolution of this case. A copy of this letter has been sent to the customer. Sincerely, [redacted] District Accounts Receivable and Retention Supervisor Cc: [redacted] Ct [redacted]

Review: I have had Vector security at my home now for about 8yrs, over the past 3--4 years our phone service has been out a lot and I have explained this to them with no phone service we have no security system and someone there told us oh yes you do you have battery back up This is a lie no phone service no security so, I ask them to credit my bill by one month like time warner did and they would not I told them the motion detector was not functioning properly and they would send no one out to check it so, I told them I no longer wanted there service over two months ago and they will not disconnect their service. I feel we have been treated wrongly by vector and we are no longer under any contract with them and our new security system has been installed and vectors disconnected by guardian and if vector is still functioning why have we not received a phone call from them or police sent once the connection was cut? So, you see its not working I would like them to stop billing us for something we have not had! thank you, [redacted].Desired Settlement: I don't feel that we owe them for like a 3-4 month bill I will gladly pay for the service we had which is one month and credit the other two months we have always paid our bill on time and now that there has been a problem they would not even send someone out this is wrong and this system is way beyond old it runs off of home phone lines-they never even checked back with their customers to try and update the service!

Business

Response:

Dear [redacted],

After review of your service file and the documentation of conversations kept in our computer base. Our records show that in the 6 years that you have had our service you had one service call non-related to a phone line problem which happened to be a motion detector not working properly. It turned out there was nothing wrong with the motion, but an explanation of how it worked. The first call we received about your phone line malfunctioning was on 7/10/2013. [redacted] called in upset and spoke to [redacted] ( our employee that handles our receivables )and told us your phone line was not working for a month. [redacted] pulled up your account history and saw that we had received our monthly test from your panel and had been receiving them all along. [redacted] explained to [redacted] that if your phone service had been out for a month we would not have received your monthly test signal. [redacted] then told [redacted] that she had called [redacted] and they credited her 1 month off your bill, which they should have since they are the company supplying you with the phone service. [redacted] then told [redacted] she might cancel and [redacted] explained our cancellation policy which is receiving a signed note from the customer that signed the original contract. In this case it was in your name([redacted]) and at that point your wife got upset. We never heard back from her or did we ever receive a cancellation note from you. Just about 1 year later on 6/24/2014 [redacted] called in and again said her phone line had been out for a FEW DAYS and wanted us to credit her 1 month of service. [redacted] explained to her if she was having on going problems that we did offer a cellular solution and that she would have to talk to the salesman that is assigned to your account ([redacted]). At that point of the conversation [redacted] told [redacted] she would just cancel. [redacted] again explained that we would need something in writing signed by you to cancel the service since you signed the contract. [redacted] threatened to call an attorney and hung up on [redacted].

Review: The last bill we received from Vector was in December until March 27th I got a letter from a collections agency that I owe [redacted]. I contacted Vector and someone from the billing dept let me know that they called us to inform us about our bill. I let them know the number they have on file was no longer valid. The billing agent told me she could no longer help me and that it's out of their hands. I do not have an issue paying my bill.Desired Settlement: I do not think that it's fair to bill me the remainder of my contract and I don't get the service. I would either like to pay my past due bill and cancel my contract or pay my past due bill and continue with the duration of my contract and cancel after that.

Business

Response:

Since you have agreed to continue on with the service to fulfill your contractual obligation we have pulled your account from collections and will await your past due payment.

Review: I signed a contract for service with Vector Security over three years ago to install a system in and monitor my home for a monthly payment. I honored that contract and had the monthly payments automatically withdrawn every month to uphold my end of that contract. Thankfully, I never needed the alarm system. Last month, I decided to cancel my service with Vector Security and look at other options for my home. I was told by Vector Security that I had missed the 30 day window to cancel my service at the end of the three year commitment and I would have to pay for a full years service. They said it was in the contract that I signed initially to start the service. I still have not found that in the contract that I have; however I gave them the benefit of doubt. I called the company back and told them that if I was going to be charged for a full year then I wanted the service left on until the year was up and canceled at that time. They refused. I was told that I had already canceled the service and it would not be reinstated and that I would have to pay the remainder of the year. I immediately stopped payment at my bank and refuse to pay another dime to this company. This is in my opinion "predatory" business practice and should not be allowed. I was a loyal customer to this company for three years and advertised for them by placing their signs on my property only to be treated this way at the end of my contract. I have never contacted the Revdex.com on any company, this goes to show how upset and outraged I am over this companies actions. The thought of them doing this to other unknowing customers compelled me to take action against Vector Security and I will do whatever I have to do to see that it is stopped.Desired Settlement: I would like the practice described above by Vector Security changed. When you receive a service you pay for that service. If you no longer wish to receive that service, you stop paying for it and you don't get the service anymore. A contract is put into place by companies like Vector Security to recoup the cost of the system initially placed in a business or home. After that contract is up (the three years) then service on a month to month basis is and should be the relationship.

Business

Response:

Sorry I can't help you however I will forward this complaint to the correct Office (person) to handle.

There is a No Soliciting sign at the only entrance to our sub-division. There is also a No Soliciting sign on my front door, yet these yahoos feel free to knock on any door they want. I will never use Vector for anything.