Velocity Gear

Review: On February 16, 2013 I ordered motorcycle body armor from Velocity Gear. On April 22 I wrote the company advising that I had not received the product. I left a voice message and further email with no reply. On April 29 I received a response from the owner, [redacted], advising that he had shipped the armor that day. On May 11 I wrote the company indicating that I had not received the item and to provide the shipping code, again no response from Velocity Gear.Velocity Gear has failed to deliver on the product or offer a refund.Desired Settlement: I either want the item delivered to me or a refund.

Business

Response:

My apologies Mr. [redacted]. After our phone discussion I went to QC your armor, that is when I realized I didn't have a 4x/5x available. I meant to make contact but lost you in the shuffle. For the additional hassle I will further ccredit this shipment down to $75.00. Really, please accept my apologies, I would not consider this to be normal operating procedure.

I have since located a 4x/5x one and it will go out today via the USPS.

[redacted] w[redacted]

I have included 2 kideny belt extensions, one will need to be sewn on if the extra length is required. I can put in place but it would be a guesstimate, this way you can have it located exactly where you need it.

If you have any questions please feel free to ask.

Thank You

sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9555340, and find that this resolution is satisfactory to me. Item was finally received.

Regards,