Velocity Micro

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Velocity Micro delivered a great computer for a good price in a timely fashion: The computer has no pre-installed bloatware, runs quietly, and meets all of the expectations I had from reading Velocity's websiteI would definitely recommend them (and have)Their customer service was very helpful & they were accommodating of my schedule when I requested a specific delivery timeThe only problem I did have was that the included cable to connect the PC tower to the monitor was faulty; a slight bump would cause the monitor to lose connectionI fixed this by replacing the cable for a few dollars

Our apologies for the miscommunication regarding this refundWe have been in direct contact with the customer and offered to process the $*** refund due immediatelyWe are currently awaiting a responseOnce we receive confirmation, we will gladly process the refund that is due

I had seen ads for Velocity in *** for quite some time Of all the ads, I chose them because they seemed to have a long standing relationship with customers and a very good acceptable score My daughter came to me and asked if I could help her get a computer I went straight to Velocity and have not looked back! The computer came in a short time with a custom build This is one very good computer! I have recommended this company to my friends, two of which have purchased from them I highly recommend them as a company, and for having a top-notch computer system that came exactly as we configured Would I purchase from them again? YES!

I recently purchased a Raptor ZmATXThe computer works and looks great and I have absolutely no complaintsCustomer service also has been excellentI wanted some additional parts for the case and they were sent out free of charge within a couple of daysI can only recommend Velocity Micro

Thanks for contacting usAs a policy, Velocity Micro never charges for technical support, whether that be phone, online, or remote for the lifetime of our productsOur remote support does not have the capability to take or charge a customer's credit cardIf you received support and were charged
for it, this was done by a third party with no affiliation or connection to Velocity Micro, not by usIf you still require support for your PC, please contact us at 888-***-*** x* completely free of charge and we'll be happy to assist

Our apologies to this customer for the issues that he has had with receiving a refund. A restocking fee should not have been deducted from the total cost of purchase in this instance but was done so in a clerical error. As of 3/11/15, we have issued a full refund, crediting back this customer the...

$132.60 due for the 15% restocking fee in question. Transaction ID for the credit is[redacted].The customer should feel free to contact us directly with any further questions or concerns.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Velocity Micro regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

This American company is outstanding. They produce high quality, high capability computers. They deliver them and stand by them, and are responsive to questions, to perfection. I couldn't be more pleased.

Velocity Micro delivered a great computer for a good price in a timely fashion:
The computer has no pre-installed bloatware, runs quietly, and meets all of the expectations I had from reading Velocity's website. I would definitely recommend them (and have). Their customer service was very helpful & they were accommodating of my schedule when I requested a specific delivery time.
The only problem I did have was that the included cable to connect the PC tower to the monitor was faulty; a slight bump would cause the monitor to lose connection. I fixed this by replacing the cable for a few dollars.

Ordered a $2600 Raptor PC w/ Windows 7 on it for my office PC. Once it arrived, it didn't have Windows 7, it was running Windows 10. My office and our software wasn't fully compatible with Windows 10, so we spent a few weeks trying to update everything around it. The issues were impossible to get around. After speaking with Microsoft, their tech support told me the PC had hardware issues and should be sent back to the manufacturer. We didn't have time to deal with the back and forth, so we ordered a new PC from another manufacturer and sent the VM computer back for a refund. They kept $400 of that refund for a restocking fee. Nowhere in my final bill shows a 15% restocking fee. After looking through their website, I was able to find it. I wouldn't have purchased their product if I knew they'd keep $400 of my money after they sent me a defective product. The company turned out to be a scam. Who has a policy of making a profit off of customers that have been sold defective products?

I had seen ads for Velocity in [redacted] for quite some time. Of all the ads, I chose them because they seemed to have a long standing relationship with customers and a very good acceptable score. My daughter came to me and asked if I could help her get a computer. I went straight to Velocity and have not looked back! The computer came in a short time with a custom build. This is one very good computer! I have recommended this company to my friends, two of which have purchased from them. I highly recommend them as a company, and for having a top-notch computer system that came exactly as we configured. Would I purchase from them again? YES!

GREAT computer; unbelievable tech support. I had a problem, called tech support. I waited on hold for maybe 5 minutes. The gentleman I spoke to sent me all the information that I needed in less than five minutes, and invited me to call back anytime.
In this industry? AMAZING!!

Review: I purchased a Velocity Cruz tablet in March of 2013 from [redacted] for my son. He was able to play with it 5-8 times until it would not charge correctly. I reached out to Velocity for help May 24. Opened a ticket and received satisfactory information and service. The tablet was sent to the company fixed and sent back to me June 19th. My son had the tablet for about a week and a half and before experiencing the same issue. I tried to contact the company via telephone for several days until I finally got through about July 8 and a ticket was opened with an explanation that they did not send a proper charger back to me and the charger for the USB port does not charge all the way and they would send a new charger. Ticket [redacted] -- I was also transferred to a manager where I left a voicemail. No one ever returned a call. I waited for 10 days with no new charger until I tried to call again. After trying for several days with no answer and no ability to leave a message (the mailbox was full) on 8/5 I was able to leave a message. No one did call back but they did update the ticket to say that the cables are on backorder and I will receive one when they are available. I finally reached a person again yesterday 8/6/2013 who was very helpful and understanding but could not authorize any refund or replacement. He sent me to yet another manager who did not answer the phone nor return a call to me.Desired Settlement: I do not believe this is a good product and customer service has much to be desired. I would like to have my money back and wash my hands of the whole thing

Business

Response:

We apologize for the trouble this customer has had with our product. Since it was not purchased directly from us, we are not able to issue a refund as was requested. Velocity Micro simply provides the warranty support for these devices. I have spoken to the support manager regarding the case. We will be shipping the customer a replacement device on 8/15. She should expect it early next week.

Review: To whom it may concern, I shipped my [redacted] tablet to Velocity Micro to be repaired. When they received it they assigned it the ticket number [redacted] on 8/19/2013 06:42 PM EDT. On September 4, 2013 they sent me the following message to my e-mail address [redacted] -------------------------------------- Valued Velocity Micro Customer: Velocity Micro has received your incoming [redacted] unit. It will now be checked in and assigned to our queue awaiting replacement. Once a [redacted] Technician has pulled your unit from the queue and it has been benched for evaluation, you will be contacted regarding your unit's status. Regards, [redacted] Shipping Team On September -------------------------------------- They said that I could check the status at [redacted]/link/portal/[redacted] On September 25th, 2013 you sent me another message to the same e-mail address -------------------------------------- Hello We do apologize for the long wait. Unfortunately, your model is still out of stock and we are currently waiting for a shipment to arrive. We do apologize for the inconvenience. Regards, [redacted] Repair -------------------------------------- It is now October 13th and I still haven't gotten my tablet back yet. To make matters worse the URL to check the status of my property has been deleted as has my registration. I am now totally unable to both contact them via telephone, because they chose to not have telephone support after I bought it even though telephone support is part of what I bought as stated in the material that it came with. If I click on the URL that they sent me to check the status and all I get is an error message as if it’s an invalid ticket, as if my property doesn’t exist. I contacted them via their webpage contact site and asked them to contact me and never got a response. I can't even get online support for my [redacted] because they've removed that function too. This is truly a bad business practice. It’s as if my property has been totally taken away from me with no courtesy at all to let me know that I haven’t been forgotten and they are working on getting me a new tablet since they sold me one that they can’t fix!! It never should have even left the factory floor. Deleting my ticket URL and removing my ability to register and check the status of my property is also a very bad way to do business. I thought their product was nice when I first bought it. However I’d never suggest to anybody that they even consider buying your tablets now. I bought it to comfort me when I had to go for surgery but that was a waste of money since it never worked properly and I had to be bored out of my mind recovering from surgery this summer. I had a reason to buy this gadget and their poor quality control ended up costing me in more than one way. This is a bad business and I want to file a complaint!Desired Settlement: I want a new [redacted] and I want a person's name and telephone number in their repair department so that they can't torture me on hold for hours like they have the bad reputation of doing only to tell me that they haven't got a shipment of a new [redacted]. That's unacceptable. If you're a good buisness person you damn well call everyone from heaven to hell and force the delivery. Waiting like this is nonesense. They can't track something they have no idea when it will arrive so they can leave me waiting in the wind forever and their repair people can sit back and blame someone else for the problem. This problem is a direct result of passing the buck and then being rude and not letting me talk to someone or check my ticket, Deleting my ticket shows a serious lack of care to the customer.

Business

Response:

We apologize for the issues that this customer has had getting service for his [redacted] device. Velocity Micro is no longer associated with or providing warranty support for the [redacted] brand. We do not have and do not expect to have more of the[redacted] in stock. We have offered to return **. [redacted] tablet to him as it was sent to us, but he declined our offer. If he is still declining this offer, we propose sending him a [redacted] model as a replacement. Unfortunately, this is the best offer that we can provide to this customer at this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

That's a lie. How can they sell that product and then claim they don't warranty it anymore? They never told me anything like that. They never said they'd send it back and they never offered me a [redacted].

How do companies get away with this kind of thing? They sell a gadget and warranty it. Then later on they claim they no longer associated with or providing warranty support for the [redacted] brand Is that even legal? How can they get away with telling lies and doing business like that?

In anycase let me make this extremly clear

Please tell me to send me a [redacted] and we'll let it rest

Thanks

Business

Response:

The replacement is on its way to this customer. [redacted] tracking number is [redacted]. The tracking should be activated later this evening.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: My son purchased a [redacted] velocity micro for me as a christmas gift [redacted] online.It have not work correctly since day one. The [redacted] also has a web site so you can download update zipped using sd card in your computer then transfer it to tablet which does not work.I have tried everything to get this tablet to work. Did the zipped compressed and now it will not come on at all. The company has no customer service at least I can't find it.I would like for the company to fix the problem or replace the tablet.It's still under warranty.I hope you have better luck than I had.Desired Settlement: I would like it repaired or replaced

Business

Response:

Apologies for taking so long to get this customer taken care of. I do not have record of her contacting us since February and have no support ticket requests on file. We have however sent a replacement device to the customer, shipping today. Tracking number is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Review: I purchased a new ** from Velocity Micro in Dec 2012. After 9 months of use the video card in the ** failed. The problem was reported soon after and I was asked to send in the serial number off the card, which I did. Nothing further was heard until about two months later when I received an email stating that the problem was now resolved to my satisfaction. I tried to contact customer service several times, but after waiting in the call queue for up to 30 minutes, my call was hung up when my turn came to talk. Finally customer service answered the phone on Dec 28 2013, when I was promised an immediate resolution. Sadly, yet as expected, I have heard nothing since. A deplorable situation but I see that I'm not alone in this type of problem.Desired Settlement: Replacement of the video card per the warranty, without telling me they have to get permission from the chinese first.

Business

Response:

Our apologies for the issues that this customer has had. While we do everything possible to prevent hardware failures, they can occur from time to time. We have initiated an [redacted] request for this customer's specific part from our supplier, and are in the process getting him a replacement. Unfortunately, this can take some time to complete, so we do ask for his patience. I will also have someone from our support staff reach out to this customer asap to update him on the status and discuss options for expediting the request. He may also contact our support supervisor [redacted] at [redacted] with additional questions.

Review: On Aug. 22 I sent my tablet back to Velocity for warrantee issues. Was told 3 to 4 day turn around. Received an email two weeks later stating on replacement was on back order. One month later same email sent again. Then month and a half later I call and reply by email and can not get to anyone. So, I called Velocity Micro PC line and spoke to someone and was told I would get a call back. To this date no reply has been made by email or phone. I'm without my product (in possession of company) or a refund. I purchased at [redacted]. The address I have for Velocity is [redacted]Desired Settlement: I would like A replacement for the Tablet I had or my money back 300.00 plus tax.

Business

Response:

We apologize for the issues that this customer has had getting service for her [redacted] device. Velocity Micro is no longer associated with or providing warranty support for the [redacted] brand. We do not have and do not expect to have more this customer’s particular model in stock.

We can offer to either a) return the customer’s tablet to her as it was sent to us or b) Provide the customer with a replacement model [redacted] tablet.

Unfortunately, this is the best offer that we can provide to this customer at this time.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hi [redacted],
I have tried to contact the company since NOV. 22 and still no
reply from [redacted] I had a few questions and possibly a compromise
they might do. I would like to have my tablet back in the same condition it
went in (not in pieces, and no broken glass). I also would like to ask about
if parts can be found for the tablet. I was going to look for someone local
to fix the tablet. The tablet they had offered has no cameras on it, smaller
screen, and smaller storage and only cost 60.00 when mine I paid 300. for. I
was curious to know if they would send the tablet as well as with my broken
tablet. Possibly as a sorry for your all the trouble you have gone through.
Thanks for looking into this matter. [redacted]

Business

Response:

I have no record of this customer trying to contact us directly to work out a resolution. She may if she likes via [email protected].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: The day after receiving a computer noted software to operated [redacted] player was missing - Computer started locking up the 1st day rec'd. called Service, they made adjustments that didn't correct the problem online - In the next day computer would connect to internet and was continuously locking up. Called Service and they suggested return. After getting unit back from Service the problems were worse. I took pics of the error screens & sent to Velocity Service. They appologized & said they (Service Mgr.)would send auth. to return & refund. The next day I got a E-Mail from the President CEO saying he did not support the return & refund as stated by the Service Mgr. That same day I got a call from the CEO stating that he would issue a refund and a MRA auth to return the defctive computer. I have not heard or seen anything since from this company.Desired Settlement: Refund - I still have the computer waiting auth to return

Business

Response:

We completed this customer’s refund on 10/16. Our transaction ID was [redacted]. If you need any additional information, please let me know.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,