Venetian Bridges Apts

We have reviewed the complaint ID number [redacted] submitted on 5/19/Section of our lease agreement, in accordance with CA Civil Code 1946, states “Owner and tenant agree that the leasehold will terminate on the above stated date only upon written notice from either party thirty (30) days prior to said termination date.” Although the resident claims to have given a verbal notice sometime in December 2012, the explanation as to the move-out date was ambiguous without an actual moveout date indicated by the residentThe staff response to such an ambiguous date would be correct – “ confirm as soon as I knew.” No confirmation was received until the written notice was received by the rental office on January 30, Upon moving out on February 12, 2013, February’s rent had not been paid and a $late fee was assessedThis left a balance owing of $for February 1st through 12th and an insufficient notice penalty of $due for the remainder of the required day notice periodThe carpet was not left in the same condition (less wear and tear), per industry standards and required extensive stretching and repair due to the damage from a pet residing in the apartmentThe repairs and carpet cleaning totaled $There was no evidence that the carpet had been cleaned prior to the moveoutIn the event a resident has a carpet professionally cleaned the cleaning charge is waived with receipt from the carpet cleaning company that performed the workNo invoice for cleaning was provided by the resident and the amounts charged reflect all costs for repairs to the carpetThe apartment required a full clean and a subcontractor professionally cleaned the entire apartmentThe cost of the full clean was $The apartment required touchup paint due to damage from numerous nail holesThe paint cost and labor was pro-rated as is the customary standard for damage costs in excess of wear and tearA statement of security deposit was mailed to the forwarding address that was provided by the resident in accordance with CA Civil Code 1950.5; however, the statement was returned by the post officeThe mailed statement included the documentation, invoices, and photos of all the charges as required by state lawThe resident file is available at the leasing office for reviewWe are not willing to settle the claim for the $suggested by the residentWe would be willing to settle the account as follows: Costs for Rent 2/– 2/damages and utilities - $Less Deposit Applied - Less Payment to GONE - Balance Due - $This amount reflects the direct out of pocket expenses for the damages caused by the resident and the outstanding utility expenses waiving the insufficient notice penaltyThe resident will need to make a payment to GONE to clear the account

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I am concerned how this will affect my credit reportWill Venetian Bridges clear it's past due claim and update to Paid Satisfactorily? Thank you for your help [redacted] ***

We have reviewed the complaint ID number [redacted] submitted on 5/19/2014 Section 7 of our lease agreement, in accordance with CA Civil Code 1946, states “Owner and tenant agree that the leasehold will terminate on the...

above stated date only upon written notice from either party thirty (30) days prior to said termination date.” Although the resident claims to have given a verbal notice sometime in December 2012, the explanation as to the move-out date was ambiguous without an actual moveout date indicated by the resident. The staff response to such an ambiguous date would be correct – “…confirm as soon as I knew.” No confirmation was received until the written notice was received by the rental office on January 30, 2013. Upon moving out on February 12, 2013, February’s rent had not been paid and a $50 late fee was assessed. This left a balance owing of $349.10 for February 1st through 12th and an insufficient notice penalty of $399.10 due for the remainder of the required 30 day notice period. The carpet was not left in the same condition (less normal wear and tear), per industry standards and required extensive stretching and repair due to the damage from a pet residing in the apartment. The repairs and carpet cleaning totaled $205. There was no evidence that the carpet had been cleaned prior to the moveout. In the event a resident has a carpet professionally cleaned the cleaning charge is waived with receipt from the carpet cleaning company that performed the work. No invoice for cleaning was provided by the resident and the amounts charged reflect all costs for repairs to the carpet. The apartment required a full clean and a subcontractor professionally cleaned the entire apartment. The cost of the full clean was $110. The apartment required touchup paint due to damage from numerous nail holes. The paint cost and labor was pro-rated as is the customary standard for damage costs in excess of normal wear and tear. A statement of security deposit was mailed to the forwarding address that was provided by the resident in accordance with CA Civil Code 1950.5; however, the statement was returned by the post office. The mailed statement included the documentation, invoices, and photos of all the charges as required by state law. The resident file is available at the leasing office for review. We are not willing to settle the claim for the $349.00 suggested by the resident. We would be willing to settle the account as follows: Costs for Rent 2/1 – 2/12 damages and utilities - $828.93. Less Deposit Applied - 99.00 Less Payment to GONE - 250.00 Balance Due - $479.93 This amount reflects the direct out of pocket expenses for the damages caused by the resident and the outstanding utility expenses waiving the insufficient notice penalty. The resident will need to make a payment to GONE to clear the account.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I am concerned how this will affect my credit report. Will Venetian Bridges clear it's past due claim and update to Paid Satisfactorily? 
 
Thank you for your help.
 
[redacted]

Review: Last year up till 1/31/13 I rented a 550sq. ft apt from Venetian Bridges in Stockton California. In December of 2012, I verbally gave them my 30 day notice and told them that I may stay an additional month, that I would confirm in January. They told me that it was no problem and to confirm as soon as I knew. I was in the process of changing jobs and I did not know my exact start date. I was working for a carpet cleaning company at the time and when I did move out on Feb 12th, I professionally cleaned all of the carpets. I came in on 1/30/13 and told them I would stay another two weeks and they informed me that I had not given my 30 days notice in writing and I would receive a penalty for moving out late. At that time, I had no choice. I did not hear from them again until March 11,2014 from a "GONE" Collection agency stating that I owed $1250.59 to Venetian Bridges. I questioned the debt and they sent me an accounting of my "past due" charges. Some which were carpet cleaning and repair charges that were completely untrue. They also charged me a Notice penalty charge of $399.10 and "prorated" paint and labor damages (?) I was a good tenant and I am also permanently disabled. I took care of my home. I sent a check to "GONE" for $250, simply because I was afraid of damaging my credit report, and I thought it was the appropriate amount due for my additional 12 days. I just received another billing from them owing $1009.59 and charging $121.56 in simple interest. (Monthly?, is that even legal?) This is just not right, and I feel they are taking advantage of my situation and are not willing to compromise in any way. I do agree that I owe for the additional 12 days that I stayed there which was $349 minus my damage deposit would be $250. Which I payed last month. I payed my PG & E bill and transferred the account to my new address. Please advise me. I have not contacted anyone else concerning this matter. I am planning on submitting a complaint to the California Revdex.com. Thank youDesired Settlement: I would like to settle for the amount I have paid in, $250. They can keep my damage deposit for the additional $99 due for the 12 days I stayed over my agreed lease.

Business

Response:

We have reviewed the complaint ID number [redacted] submitted on 5/19/2014 Section 7 of our lease agreement, in accordance with CA Civil Code 1946, states “Owner and tenant agree that the leasehold will terminate on the above stated date only upon written notice from either party thirty (30) days prior to said termination date.” Although the resident claims to have given a verbal notice sometime in December 2012, the explanation as to the move-out date was ambiguous without an actual moveout date indicated by the resident. The staff response to such an ambiguous date would be correct – “…confirm as soon as I knew.” No confirmation was received until the written notice was received by the rental office on January 30, 2013. Upon moving out on February 12, 2013, February’s rent had not been paid and a $50 late fee was assessed. This left a balance owing of $349.10 for February 1st through 12th and an insufficient notice penalty of $399.10 due for the remainder of the required 30 day notice period. The carpet was not left in the same condition (less normal wear and tear), per industry standards and required extensive stretching and repair due to the damage from a pet residing in the apartment. The repairs and carpet cleaning totaled $205. There was no evidence that the carpet had been cleaned prior to the moveout. In the event a resident has a carpet professionally cleaned the cleaning charge is waived with receipt from the carpet cleaning company that performed the work. No invoice for cleaning was provided by the resident and the amounts charged reflect all costs for repairs to the carpet. The apartment required a full clean and a subcontractor professionally cleaned the entire apartment. The cost of the full clean was $110. The apartment required touchup paint due to damage from numerous nail holes. The paint cost and labor was pro-rated as is the customary standard for damage costs in excess of normal wear and tear. A statement of security deposit was mailed to the forwarding address that was provided by the resident in accordance with CA Civil Code 1950.5; however, the statement was returned by the post office. The mailed statement included the documentation, invoices, and photos of all the charges as required by state law. The resident file is available at the leasing office for review. We are not willing to settle the claim for the $349.00 suggested by the resident. We would be willing to settle the account as follows: Costs for Rent 2/1 – 2/12 damages and utilities - $828.93. Less Deposit Applied - 99.00 Less Payment to GONE - 250.00 Balance Due - $479.93 This amount reflects the direct out of pocket expenses for the damages caused by the resident and the outstanding utility expenses waiving the insufficient notice penalty. The resident will need to make a payment to GONE to clear the account.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I am concerned how this will affect my credit report. Will Venetian Bridges clear it's past due claim and update to Paid Satisfactorily?