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Venicom, Inc.

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Venicom, Inc. Reviews (252)

Thank you very much for providing us with the information regarding *** ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.The lines of service were activated on the day that they were shipped to the customer and was the start of the fourteen day buyer’s remorse periodThis was reviewed with and agreed to by *** *** in the recorded verification call on the day of the sale.We do not provide signal boosters for customers’ accounts, this equipment is only provided by T-Mobile directlyIn order to receive a signal booster *** *** had to contact T-Mobile customer service, T-Mobile records show that *** *** has had extensive conversations with T-Mobile regarding his account.All customers are provided complete cancellation and return instructions with the devicesThese instructions provide our customer service number in multiple locations as well as the instruction to contact the Wireless Fulfillment Center to cancel services within the buyer’s remorse period.The buyer’s remorse period for this account ended on 12/23/2014, on 01/13/we did receive request to cancel servicesIn this call *** *** was advised that the account was outside of the buyer’s remorse period and would be subject to penalties if cancelled prior to completion of our contract term.On 04/01/we received a call from *** *** regarding the breach of contract noticeDuring this call *** *** was placed on the line and was informed of the breach of contract details*** *** was advised that we were reviewing the account to see what settlement could be offered on the breach of contract fees assessed*** *** disconnected the line before this was able to be determinedOnce we were able to complete the review of the account our representative attempted to contact *** *** but our calls were not answered.At this time we would be able to process a refund in the amount of $which is the difference between our loss on this account and the amount paid as the promotional price of the devicesAgain *** *** has not allowed for us to review this information with him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all we did not receive any terms or conditionsuntil well after the days, unless they are saying days after a person hasreceived the terms and conditions. Second no one has time to sit and read pages of small print as that whenwe reviewed everything at the sale and also spoke to a manager as well. Fraud is fraud and the sale was a fraudulentsale, misleading and the company has grossly misrepresented themselves as wellas ***. They also promised toexchange my phone after months and *** stated that is not true. *** informed us that we are stuck withthe phones until end of contract. Thiscompany stated we would have to take these phones because we are a businessclient, that is not true. ***stated this company is only allowed to sale this particular device. *** also stated that they have had manyissues and problems as I have complained about with this particularcompany. This device was offered to me at $dollars due to signing ayear contract. There was no statementof having to pay for the device ever nor within the contract. I have read it and there is nothing that sayswe would be charged for the devices. This company said I was in breech of contract because I called ***to ask questions about my billing. Theircompany is closed most of the time and you can not reach anyone to help them. I do not have a 9-job and I work and cannot spend minutes on hold waiting for them to respond. I have called them multiple times and have tried to talk tothem. They hung up on me and stated theywould not speak to me unless I sign a 120 day contract with them. They refused to send me the voice recordingthey say that have on file. Thedocuments in this letter they send was explained to me as signing for theequipment, not a contract signature nor have they provided me a contract that Isigned. They print a standard contractand then print the signature page I signed for the equipment and use it. They have not provided any proof I signed ayear contract what so ever. They haverefused to work with me at all cost until they state I sign anothercontract. If I have *** service whywould I sign another contract. ***stated that I would not have to and stated that I should not even be dealingwith this dealer anymore since I am well past that stage. They are the ones who should correct this issue and offerthe customer what is actually sold to them. I will not pay this company a dime because they have lied, theymisrepresented *** cell service, they placed me in defective equipment thatI have to pay to replace now because they refused to even fix that. They said I would need to call themanufacturer to try to get a replacement. If everything they are saying is true, then why would theirsales representative listed in the complaint tell me to go directly to ***and ask them to buy my contract out, why would he offer to send me gift cardsfor all my troubles. Why would ***ask me not to deal with them directly anymore because they have receivedseveral complaints about the exact company. They should be apologizing for the Misrepresentation of*, the fraudulent sale of defective equipment in which they shouldreplace, provide me with the exact voice recording of the so-called contractsigning and not something they pieced together and says it is a contract, andfire the personel they have in the field performing in fraudulent sales. If the things they say are true, then whydid *** not cut my service off. They did not because they do not recognize them as a crediblesource. This company needs to be shutdown and their license taken away from them. I will not in any way pay for equipment that was said to be free, norwill I pay this company a dime of my money ever. They are the ones who should be paying mefor the stress and trials they have placed me through. They should replace my equipment withequipment that actually works. Theyshould also apologize. If you noticethey did not even sign the letter. I haveplace numerous calls to their company, I have even called the president of thatcompany, and they have made no attempts what-so-ever to respond and resolve theissue. Thank You,
Regards,*** ***

10/13/2014 RE: CASE#: *** To Whom It May Concern: Thank you very much for providing us with the informationregarding *** ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns. First, please be advised that I have enclosed a
copy of thedocuments signed at the time of purchase and ordering new *** servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation. We offer our devices at a severely discounted promotional priceand we are able to recoup the cost of the device only after days of activeservice with both a voice and internet plan is completed without change fromthe customer directly through *** and/or if the device is returned to theWireless Fulfillment Center if the line of service is cancelledWhen acustomer changes anyone of these plans prior to completing their commitment weare unable to recoup this cost and not only unable to profit but actually losethe remaining purchase price we paid for the device*** *** has not paidfor nor returned these devices which put him in breach of the contract. We activated one ** *** *** *** and one *** ***
*** *** *** for *** *** with new lines of service with both voiceand data on 07/28/We were notified on 10/08/by *** that ***
*** had canceled the *** services that we activated which is listed asa breach of contract in the terms and conditions the customer received, whichare enclosedSince *** *** placed his order we have had no contact withour customer until 10/08/when they called in to cancel services andadvised that the account was outside of the buyer’s remorse period and wouldhave to be cancelled through *** directly. It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn theinterest of resolving this matter, we are willing to work with the customer byoffering a settlement that would recover the device cost; however, *** has not even given us an opportunity to do soAt this time thecustomer must remain in collections with us until we are able to recoup thecost of the devices sent to himAt this time *** records show that whenrequesting to cancel services *** *** also requested a SIM unlock codefor both devices, this request indicates that *** *** intends to use thedevices that he has not paid for with another carrier. Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services

Venicom Incdba Telecom Management Associates is a 3rd-party representative of T-Mobile services and equipment; this fact is made clear to all customers; not only by the sales representative, but through a recorded
verification telephone call performed prior to services being rendered
Additionally, our Company did reach out to Mr*** and attempted to resolve the matter on [01.29.2015]It was explained, he was in Breach of Contract, as he changed his rate plan within the 120-day contract period, directly through T-MobileIt was explained to him on [09.10.2014] - Contract initiation - all changes must be made through our Company; unfortunately, this did not occur, and his failure to abide the signed contract (attached) resulted in T-Mobile not compensating out Company for the accountWe did attempt to assist Mr*** in a payment arrangement, however he stated he would 'call us back'At this point, our representative advised the account was scheduled to be sent to Collections on [02.15.2015]
Our Company, not only spoke to Mr***, in-regards to this matter, but sent (3)-three letters (attached); he chose to not respondIt is an unfortunate situation, however our Company has sustained a loss in excess of $on the account, and made every attempt to amicably resolve the matterWe were willing to work with him, however he declined our efforts, and we are allowed to recoup our losses
Please let us know, should you require any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was credited $because I was told I could switch plansI wanted to switch to a cheaper oneTMobile told me that I was being charged that money because of a migration feeI told them nevermind, I do not want to switch plans if im gonna be charged that much for itthat’s why there’s a credit for thatmy next credit was $because TMobile DIRECTLY gave me that money as a credit because I told them about the whole situation with venicomthey could only give me that much since I didn't do the service through them, but through a third party companyso im still missing $Tmobile wont give me that, and im still missing that money that venicom suckered out of meit total, I have only received $for the termination feesive said it before, I cannot contact venicom because I am constantly put on hold and no one can take me call
Regards,
*** ***

RE: CASE#:*** To Whom It May Concern: Thank you very much for providing us with the informationregarding *** ***’ complaint and we do appreciate the opportunity torespond to our customer’s concerns. First, please be
advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new *** servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation. We offer our devices at a severely discounted promotionalprice and we are able to recoup the cost of the device only after days ofactive service with both a voice and internet plan is completed without changefrom the customer directly through *** and/or if the device is returned to*** Fulfillment Center if the line of service is cancelledWhen acustomer changes anyone of these plans prior to completing their commitment weare unable to recoup this cost and not only unable to profit but actually losethe remaining purchase price we paid for the device*** *** has not paidfor nor returned this device which puts him in breach of the contract. We activated two ** *** for *** *** with new lines ofservice with both voice and data on 02/27/We were notified on by ***that *** *** had called *** on 05/22/to change services that weactivated which is listed as a breach of contract in the terms and conditionsthe customer received, which are enclosed A letter was sent to *** *** regarding thebreach of contract status on 05/27/On 06/04/we contacted thecustomer and spoke with him regarding the breach of contract It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn theinterest of resolving this matter, we are willing to work with the customer byoffering a settlement that would recover the device cost; however, *** ***has not even given us an opportunity to do soAt this time the customer mustremain in collections with us until we are able to recoup the cost of thedevice sent to him. Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that a contract was signed but the service that was offered turned out to be very poorYes, we had a day trial but so many of the problems did not surface until after the trial period The main line, which was used for business purposes, had such bad connection that the company sent us different phones for that line thinking it was the deviceNothing helped, and there were also connection and dropped call issues with the other linesAs for communication, I contacted this company numerous times and they were not willing to even listen to our concerns and issues Every phone call to this company ended with " it is passed your trial period so * *** has to be contacted with any issues."We would have ended up with phone lines not being able to make phone calls or use data because the service was so poorEven * *** acknowledged that their service in our are was weak and therefore let us out of the year contract with them As for returning the phones, they did not want their phones back after days, the phones were sent to * *** executive office per * *** request in order to end the * *** Contract I would have had no problem keeping the contract if usable service was provided I reject the response because this company is not willing to work with me as a customer to negotiate a resolution even though the product they sell is very poor, at times unusable, in our area.
Regards,*** ***

Thank you very much for providing us with the information regarding *** ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.The early termination fee reimbursement is a promotion run and provided by T-Mobile not VenicomAcceptance or rejection of any credit requests for early termination fee reimbursement is at the sole discretion of T-MobileT-Mobile and Venicom are two separate companies.Despite having no control or say in what requests for credit are accepted or rejected by T-Mobile we have forwarded this issue for an escalated review with our customer service managementAs we have no say in a promotion run solely by T-Mobile we cannot make any guarantee that we will be able to obtain a reversal to the rejection of the credit request made by *** ***.The final decision in this matter rests solely with T-Mobile, if our escalation still results in a rejection of the request by T-Mobile we will not be able to provide any further assistance regarding this matter.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

We are sorry the consumer did not find the services and phone satisfactory We are a fulfillment house for T-Mobile orders only at this time and did not supply the equipment This was supplied by T-Mobile directly upon activation of his order I would recommend the consumer
contact T-Mobile customer care for the replacement cost he is seeking for refund as this was not charged by Venicom, but by T-Mobile.I am sorry we could not be of more assistance in resolving the consumers issue, but again his complaint is with T-mobile and not Venicom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I fear that my lack of experience in this type of ordeal may favor the person that does it for a livingI will not stop defending myself even against a billion dollar company
If their company has several companies within that company they should still be responsible for their representationIn which my rep was way off on the phone return and what to do with my broken item I received. The company fulfillment is only remembering what they want toI called several other times and would love all the audio from this contract periodMy other issue right now is the return of my money taking daysif I gave you the payment, give it back in a decent time frame. If I returned something within there time frame, what kind of service insist I take fault at thier companies wrong doingAt the end of the day phone did not work in my office, I could not contact my daughter in cocoa because her phone did not workToo me all the services were failing statusThe rep full of lies to get me to sign, the service center blaming the rep and rep blaming the service centerI would much rather use a corded wire phone on the wall if *** fulfillment center was the only cellular company
Please just return my very hard earned money in a timely fashion and repair all your sister companies sales rep's so this is not effecting more people like myself
I could have met all the requirements to make this a smooth return had I not been misinformed by their sales rep
If I cant have a full return this will definitely hurt my small business
And please never send your agents to my place again.
Regards,
*** ***

Re: Venicom Account# *** T-Mobile Account # *** Complaint ID#: *** Dear Sir/Madam, Ultimately, it is an unfortunate scenario, however our Company cannot validate statements made outside of our recorded verificationsDuring this verification, the Customer is advised of the 20-day ‘Return and/or Exchange’ periodRegardless of what the Customer may has interpreted (or believe was stated) by the Sales Representative, our Company was very clear on the 20-day ‘Return and/or Exchange’ period, both verbally and in writing As verification, the Customer called our Customer Service on [10.11.2016] to cancel service and return devicesAt that time, she was advised to call back with a shipping tracking# and we would then initiate the cancellationAt that time, the Customer was withe 20-day ‘Return and/or Exchange’ period; however we did not hear back from the Customer until [11.07.2016], which was outside the 20-day ‘Return and/or Exchange’ periodThe 20-day ‘Return and/or Exchange’ period ended on [10.18.2016] Our Company is a 3rd-party retailer of T-Mobile USA service, and is not involved in the actual shipping of the devices/handsetsIf the Customer wishes to return the device, they would have far better options by contacting T-Mobile USA themselvesWe cannot make this request of T-Mobile USA

Thank you very much for providing us with the information regarding *** ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering
new *** servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation. We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through *** and/or if the device is returned to *** Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device*** *** has not contacted us within the buyer’s remorse period and is currently under contract.We activated one LG Optimus Land one Nokia Lumia for *** *** with new lines of service with both voice and data on 03/20/On 04/07/we receive d a call from *** *** regarding her accountDuring this call *** *** was advised that the account was currently outside of the fourteen day buyer’s remorse period and would be subject to termination fees, the last day of the buyer’s remorse period was 04/02/2015.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationAt this time the account is under contract and cannot be cancelled without penalty.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

This salesman walked off the street, into my office stating he was from T-Mobile and could beat my contract As an insurance agent, I'm always open to getting a better deal on my phone I told this salesman if he was misrepresenting as a third party that I would report this company to the FCCHe told me he was not misrepresenting himself, and that all I had to do was stay in the contract for days Being trusting--{I've learned my lesson} I signed on thinking it was T-Mobile
Then the other day, I called T-mobile to find out if I had hot spot on my phone..they told me I did, but for only gig, but I could get the promotion I said,sure let's do it....then found out any kind of change would cost me $400.00?@#! It was considered a contract breach I did not have a contract with T-Mobile, but a third party--VenicomTo say in the least, I was furious for being tricked, and secondly, I couldn't add more dataAfter several phone calls I find that I'm basically stuck with this plan for days, then have to pay $to get out of it This company is quite skilled at tricking the public If a salesman wanders into your office don't buy phone service...it's Venicom, not T-mobile T-mobile does not send sales people out into the field

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I was going to receive an employee monthly discount of 15%, so that is what I expectI also believe I mentioned in my complaint that the "independent contractor" was telling me to just agree to everything on the phone and if I had any questions to ask him afterHe flat out lied to me and then told me to "just agree to everything", which leads me to believe he knew he wasn't being truthful and it wouldn't matter after you get the person to agree to everything on this phone call that is your excuse for getting out of any responsibility of taking care of any complaints or issues with your customers. Obviously this is an on going issue with your contractors by viewing other complaints against your company, and obviously you don't care because most of your responses are generic and don't really resolve the customers complaint
Regards,
*** ***

Thank you very much for providing us with the information regarding *** ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new ***
servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through *** and/or if the device is returned to *** Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device*** *** has not paid for nor returned this device which puts him in breach of the contract.We activated the ZTE ZMax for *** *** with a new line of service with both voice and data on 01/02/We were notified on by *** that *** *** had changed the *** services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed A letter was sent to *** *** regarding the breach of contract status on 02/20/2015.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, *** *** has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

06/16/2015RE: CASE#: ***To Whom It May Concern:Thank you very much for providing us with the information regarding *** *** complaint and we do appreciate the opportunity to respond to our customer’s concerns.This account was activated under a
non-contracted equipment installment planThis account has been cancelled and the equipment returned to T-Mobile for review and refund of purchase price paidThere is no outstanding balance due to Venicom for this account so there is nothing for Venicom to place with a collections agencyVenicom has no business relationship with a collections agency titled “***” but a quick search on Google shows that they are a legitimate collections agency.While we understand that it may be concerning for Donna *** to be contacted by a collections agency the complaint filed does not specify what the collections agency was contacting *** *** forPer the complaints wording *** *** has established that this collections agency has her personal information on file which is not uncommon for a collections agency attempting to collect a debtWhile the T-Mobile account activated by Donna *** through Venicom was linked to her personal information it is not an indicator that this collections agency obtained her personal information from Venicom.As *** *** is in contact with this collections agency per the complaint filed we would have to refer her back to this collections agency to discuss the account with themThe collections agency will be ableand is required to provide her with the detailed information regarding the delinquent balance that they are attempting to collect. Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any furtherinformation is needed. Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When the original Avid device was broke, and I went to get a replacement and was notified I could not do so due to an invalid out of date phone plan, I had to switchYou present your sales as a bargain with the same plan just a cheaper out-the-door priceWhen that "same" plan is in fact invalid and out of date, no longer in use, that would be a misrepresentation of said contractAlso, it should not be in collections, it was not past dueAs soon as I received the bill and statement, I contacted ***, then Revdex.com.Regards,
*** ***

09/12/2014RE: CASE#: ***To Whom It May Concern:Thank you very much for providing us with the informationregarding *** ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at
the time of purchase and ordering new *** servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order, we also ask every customer during this call ifthey understand that they are working with an authorized dealerThe purpose ofthis is to ensure that every customer reads the terms and conditions which arealso reviewed throughout the sales and activations process including in ane-mail sent when the device is shippedIf these terms and conditions are notacceptable to the customer they have the option of returning the device withindays with no penaltyThis is an attempt to avoid this exact situation. We activated the three *** *** for *** *** withnew lines of service with both voice and data on 09/12/On this same day*** *** was provided with detailed instructions on the information thatneeds to be submitted and how to submit the information to *** for theirearly termination fee reimbursement promotion.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed. Thank You, Collections Services

Our Company has reviewed the Customer's responseAs previously stated, our Company is a 3rd-party retailer of services, not the devicesIn these matters, while we assist in Customer Service, such as locating devices, etcWe have never been in possession of the device; this is solely the responsibility of *** USAOur Company does not store, ship and/or receive *** mobile devices; and any shipping issues are handled by *** and their employeesAdditionally, as a 3rd-party, we have no influence in making exceptions to *** USA refund policiesCurrently, *** USA policy is a 30-day windowOur Company acted wiour ability as am intermediary. Any complaint should be directed to *** USA, not our Company

10/21/2014RE: CASE#: ***To Whom It May Concern:We have further reviewed this customer’s account in oursystems as well as *** systems. Please be advised that all customers are informed that weare an authorized dealer and that the sales representative working with them atthe time of the sale is an authorized dealerThis is provided to the customerin writing for review of our contract terms and conditions which are alsoprovided to the customer in email with device tracking information as well asin the welcome paperwork provided with the devicesThis is again confirmedwith every customer in our recorded verification call on the day of the sale.*** *** completed this verification call on 07/28/and was directlyasked if he understood that the representative with him was an authorizeddealer authorized to sell *** services to which *** *** replied yesindicating that he was aware that he was working with an authorized dealer.The welcome paperwork included with the devices includes theterms and conditions of our contract, cancellation & return instructions,and the instruction to contact our customer service center for any accountneedsOur customer service number is provided to every customer at the time ofthe sale (please see supporting documents from our initial response) and isalso included in the welcome paperwork in ten separate locations*** ***had the cancellation and return instructions indicating that devices were to bereturned to our *** *** address provided to him in writing with thedevices.The cancellation and return instructions state that afterfourteen days the devices can no longer be returned.On 10/08/when *** *** called in to our customerservice center he was advised that we are not able to cancel the account forhim as it was past the buyer’s remorse periodThis is a *** policy thatwe cannot alter, an activating dealer is only allowed to cancel services on a customer’sbehalf within the fourteen day buyer’s remorse periodThis is similar to thecurrent status of the equipment as not returnableThe vendor we purchaseequipment through will not accept a return of a device with more than fourteendays of use on the device or past thirty days from activation of servicesAtthis time the devices we provided to *** *** have more than fourteen daysof usage and are beyond thirty days from activation.*** records indicate that *** *** has contacted*** directly on several occasions in reference to his accountOn09/19/(after the buyer’s remorse period had ended) *** *** contacted*** to transfer his number from *** to ***This process wascompleted for *** *** on the same day*** records indicate that*** *** made no request to cancel within the buyer’s remorse period.We also verified that the account had a moderate amount ofusage per *** recordsSince the activation date of 07/28/until cancellationdate of 10/08/we were able to verify the following usage.Voice Line:minutesSMSMMSMB DataMobile Broadband Line:MB DataThe account was placed into our breach of contract process andfirst notice was mailed out on 10/14/We are defiantly willing to workwith *** *** to establish a payment arrangement for the outstandingbalance on this accountThe invoice includes the original order and contractas well as the contact information needed to create the arrangement. Thank You, Collections Services

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Description: Telecommunications Equipment - Disability, Communication Consultants, Cellular Telephone Service & Supplies, Data Communications Equipment & Systems, Social Networking

Address: 14650 N 78th Way Ste A, Scottsdale, Arizona, United States, 85260-2970

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