Ventura Beach R.V.Resort,Inc.

In response to complaint ID#10876653 - 
size="4" face="Georgia">On October 23, 2015 Ms. [redacted] called in to notify us that there were unauthorized charges from Ventura Beach RV Resort on her credit card. We took her information and stated we would call her back with our findings. As it turns out, Ms. [redacted]'s card was the last one used on a previous stay her family member Ms. [redacted] had booked; she had used it to purchase a day pass over the July 4th holiday weekend. Upon finding this error we immediately contacted her to let her know our error and that that we would be processing her refund immediately.  Her refund was processed back to her card in the amount of $328.20.

Complaint: 10876653
I am rejecting this response because:
No one authorized to completely hand this matter has ever contacted me. I requested the manager/owner/corporate to contact me and no one has ever directly contacted me. My bank had to issue the funds to me. The problem is not the refund of the money. The issue is why the card information was stored without any written or verbal consent. A purchase of a day pass should not result in credit card information being stored with the ability for future use. I can understand vehicle inform and/or a name but payment information is a vast overreach. I believe this practice could possibly be the beginnings or some type of skimming. I noticed the charges but it is very reasonable that someone may not if the amount is small enough and those charges can add up if charged to multiple cards. I would like someone to look into this.
Regards,
[redacted]

Review: Ventura Beach RV kept my credit card number in their system after I used it to pay a $10 visitor fee. The $10 fee was to visit someone for a day who was camping at their facility. This was a one time charge I consented to months ago. I wake up this morning to find that they have taken out $246.15 from my account this week. After I looked back further they had also taken an additional $82.05 back in August. I have never camped at Ventura Beach RV, I don't own an RV or camping equipment for that matter. When I called they explained the way their system works is they link visitor information to the campers profile. So I got charged because the people I visited wanted to return on another trip and they charged the last card on file, mine! This is a frightening thought. How many other people's credit card information have they kept in their system? How can they store credit card information without consent, written or otherwise? This is not ok and should be investigated to ensure it does not happen again and to see if they are fraudulently charging cards hoping people do not notice.Desired Settlement: I would like to see them change their billing process so that all visitor card information is only run through the normal credit card machine and not stored onto their in house system where they can access it whenever they want. Also I'd like them to require people to give them the last 4 numbers of the card that they are going to charge as a way to verify the customer has the same card as the one they have on file.

Business

Response:

In response to complaint ID#10876653 -