Ventura County Credit Union

Complaint: I am rejecting this response because: From the attached reply from A [redacted] they he is unable to do anything to fix the issues with my accountThey also didn't offer to resolve the issuesI stated that I would like to have the fees refunded Regards, N [redacted]

We appreciate our member bringing this matter to our attention After speaking with the member and researching her concerns, we were able to assist the member and provide her with full access to her accounts again During our conversation with our member, we explained our security procedures and why we took the necessary steps to protect her and her finances It is our mission is to deliver high-quality services in order to improve the financial well-being of our members and our community

We appreciate our member bringing this to our attention When funding an auto loan, Ventura County Credit Union requires all members to sign an agreement to furnish insurance, thus requiring members to provide us with proof of insurance and to add Ventura County Credit Union as the lienholder We are sorry that our member had difficulty using our QR code mobile platformWe have advised the appropriate personnel of this member's experience, so that a review of the site and enhancements can be addressed Our correspondence letters are used to help keep our members informed and by no means are they meant to be threatening With this particular situation, all correspondence and follow up with the member were timely and within regulation It is our policy to not discuss member information publicly in detail We highly encourage our members to contact us directly should they have any questions In this matter, we will be reaching out to this member to ensure that all documentation has been received Our Insurance Service Center is available Monday through Friday from 6:00am to 10:00pm PST by calling ###-###-#### We believe these hours provide a sufficient amount of time to serve our members As always, our members have the option to contact a Credit Union member service representative directly at ###-###-####

Ventura County Credit Union would like to thank MrSpackman for bringing this to our attention It is our mission to improve the financial well-being of our members and our community Per our policy we do not discuss member information publicly, however we can share that after further research we will be resolving this complaint by removing the negative report from MrSpackman’s credit report and one of our representatives will directly reaching out to him shortly

We thank our member and the Revdex.com for bringing this to our attention It is not our policy to discuss individual member information publicly, however we do want to address the concern at hand It is the mission of Ventura County Credit Union (VCCU) to improve the financial well-being of our members and our community Thus, when our members are faced with financial concerns or have questions regarding their accounts, we address them quickly and with importance as we follow regulatory policy and procedures to resolve all matters We have followed proper protocol regarding this matter and advice MrD [redacted] to address all further concerns directly with our Collections Department

Ventura County Credit Union is doing our best to resolve
this member's complaint. We have reached out to him, however he was
unable to talk with us and we have yet to hear back from him at this
time. We urge him to contact us so that we can resolved this
matter. Again it is our mission to deliver high-quality service in order
to improve the well-being of our members and our community

We appreciate our member bringing this matter to our
attention. After speaking with the member and researching her concerns, we were able to assist the member and provide her with full access to her accounts again. During our conversation with our member, we explained our security procedures and why we took the necessary steps to protect her and her finances. It is our mission is to deliver high-quality services in order to improve the financial well-being of our members and our community

Complaint:
I am rejecting this response because: why am I responsible to pay back this money which I did not know was coming from a fraudulent senderI had asked him ( Jonathan ) if he had deposited this money in my savings or in my checking...after I saw the money in my savings account , That is the excuse given from the manager at the Credit Union
Regards,
A*** ***

Complaint:
I am rejecting this response because: over draft was paid in full one full month in November , And in December the account was placed into collectionsThe December statement stated there was a $balanceIf the credit union does not want to resolve this matter we will sue for the higher percent interest rate of our loan balance on our new home for the next years
Regards,
R*** ** ***

We have been in constant contact with our member throughout this whole process in order to resolved her issueVentura County Credit Union follows all rules and regulations outlined for us when handling complicated member situations It is our recommendation to all credit union members to never disclosed confidential and financial information over the phone or via email to persons you cannot verify with certainty Financial crimes are on the rise and criminals can be very convincing, so please take the extra steps necessary in protecting your account information

Thank you for bringing this to our attentionIt is our policy not to discuss member information publicly. A representative has reached out to MrP*** to resolve the matter at hand. We encourage any member with questions regarding their account to contact the Credit Union immediately
to ensure they are resolved in a timely manner. A representative can be reached by calling ###-###-#### or toll free at ###-###-####

Due to confidentiality reasons, we are not able to directly discuss individual member accounts However, with all disputed transactions, upon notification of questionable transactions an investigation will begin within days (per Regulation E guidelines)Within said days, provisional
credit will be provided and any related fees will be refundedGiven the opportunity, we are glad to work with this member in the investigation process

As Stated by the Business.“Thank you for bringing this to our attention. It is the mission of Ventura County Credit Union (VCCU) to delivering high-quality service in order to improve the financial well-being of our members and our community. As part of our member’s service, we offer
“courtesy pay”, a benefit that is meant to protect our members if they accidentally make a purchase for more than their available balance. From the information provided, it sounds as though the member is questioning the courtesy pay fees assessed to his account VCCU offers members many avenues to review their account balances including our automated teller system, mobile and online banking, as well as our in person teller services. Due to confidentiality reasons, we cannot discuss this member’s situation publically; however we encourage our member to call our Member Service Center at ###-###-#### or toll free at ###-###-####, or visit one of our branches so that we can properly review these transactions and find the appropriate resolution.”Thank you, ** ** **Director of Community PartnershipsVentura County Credit Union

Due to confidentiality reasons, we are
not able to directly discuss individual member accounts However, with all disputed transactions, upon notification of questionable transactions an investigation will begin within days (per Regulation E guidelines)Within said days, provisional credit will be provided and any related fees will be refundedGiven the opportunity, we are glad to work with this member in the investigation process

Complaint:
I am rejecting this response because: this response doesn't resolve any of my issues my account were refunded and then withdrawn again with fraudulent charges illegally withdrawnI am still having issues with identity theft and people taking money in my account illegally and with the credit union allowing them to do so I reject the offer because it's not an answer any issue you have the right to release my information I'm telling you so I want my money refunded or I want my account closedI also want my account zeroed out this has happened way too many times and I want a resolution
Regards,
*** ***

Ventura County Credit Union has reevaluated our member's situation and request and we feel that we have come to a resolution that both parties can agree on. We have reached out to Mr** *** in an effort to notify him of our decision, and hope to connect with him soon. It is our mission to improve the financial well-being of our members and our community, and we take every member concern seriously. Should Mr** *** or any VCCU member have any questions or concerns, we ask that they contact us directly at ###-###-####, toll free at ###-###-####, or by visiting our website: www.VCCUonline.net

Again, due to confidentiality reasons, we are not able to directly discuss individual member accounts.  Should any VCCU member have concerns with their membership, we encourage them to contact us directly at ###-###-#### or toll-free at ###-###-####, or by visiting one of our branch locations.  It is our mission to deliver high-quality services in order to improve the financial well-being of our members and our community.

We thank our member and the Revdex.com for...

bringing
this to our attention.  It is not our policy to discuss individual member
information publicly, however we do want to address the concern at hand.
 It is the mission of Ventura County Credit Union (VCCU) to improve the
financial well-being of our members and our community.  Thus, when our
members are faced with financial concerns or have questions regarding their
accounts, we address them quickly and with importance as we follow regulatory
policy and procedures to resolve all matters.  We have followed proper
protocol regarding this matter and advice Mr. D[redacted] to address all further
concerns directly with our Collections Department.

We appreciate our member bringing this to our
attention.  When funding an auto loan,
Ventura County Credit Union requires all members to sign an agreement to
furnish insurance, thus requiring members to provide us with proof of insurance
and to add Ventura County Credit Union as the...

lienholder.
 
We are sorry that our member had difficulty using our QR
code mobile platform. We have advised the appropriate personnel of this
member's experience, so that a review of the site and enhancements can be
addressed. 
 
Our correspondence letters are used to help keep our
members informed and by no means are they meant to be threatening.  With this particular situation, all
correspondence and follow up with the member were timely and within regulation. 
 
It is our policy to not discuss member information publicly
in detail.  We highly encourage our
members to contact us directly should they have any questions.  In this matter, we will be reaching out to
this member to ensure that all documentation has been received.
 
Our Insurance Service Center is available Monday through
Friday from 6:00am to 10:00pm PST by calling ###-###-####.  We believe these hours provide a sufficient
amount of time to serve our members.  As
always, our members have the option to contact a Credit Union member service
representative directly at ###-###-####.

Ventura County Credit Union would like to thank Mr. Spackman for bringing this to our attention.  It is our mission to improve the financial well-being of our members and our community.  Per our policy we do not discuss member information publicly, however we can share...

that after further research we will be resolving this complaint by removing the negative report from Mr. Spackman’s credit report and one of our representatives will directly reaching out to him shortly.