Verizon Communications

Thankyou for referring the complaint of *** *** to our office for review.We appreciate you bringing this matter to our attention On January***, and January **, 2015, a Verizon representative attempted contact with*** *** for resolution. We have beenunable to speak
with her and left a message that provides the direct contactnumber for the account specialist handling this inquiry. We have also mailed a letter that providesthis same information. Wetrust this information will assist you in closing the complaint. We apologize for any inconvenience that *** ***has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attentionA Verizon representative spoke with *** *** on December **, regarding his inquiry We have explained our vacation service
policy including time minimum and maximum allowances. *** *** stated that she understands the policy and has accepted these actions as resolution. We trust this information will assist you in closing the complaint We apologize for any inconvenience that *** *** has experienced as a result of the above matter

This is one of the worst appliance service centers that we have ever worked withThey asked us to be home from 1-two days in a row and didn't show upThe supervisor was demeaning, sarcastic, and disrespectfulWe will never work with them again

The DSL is a wholesale account the Verizon is unable to terminate serviceCustomer must contact there service provider to disconnect DSL service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
The service displayed a loss of audio on the evenings of 1/** & 1/**/15. An after hours voicemail was left for the technician and for the executive office representative @ ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am EXTREMELY disappointed with Advanced Appliance Service, Inc I have had the same recurring problem I called today, October 16, because my heating until will not come on I had them come out approximately April and April now I am requesting they come out again The temperature is getting ready to drop dramatically and they can't come out until Monday If I depended upon them I could be cold the entire weekend, which is unacceptable to me They will happily take your money but can't provide quality service in a timely manner for a recurring customer They can't fix the product to work longer than year at a time, this is unacceptable to me I now must find a new company immediately and pay a new company because Advanced will not come and check what they were supposed to have fixed properly the 1st time

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon recharged the $back unto my accountSo they credited my account but then recharged it back onHence I will cannot accept their response*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Records reflect *** called on April *, and stated shecouldn’t access Verizon.com from work. *** Was advised it could be her router. The last trouble report filed with Verizon occurred January **, andwas resolved January **, 2015. Records also reflect that customer’s
services were suspendeddue to nonpayment of past-due charges and restored April *, 2015. A series of payments totaling $werereceived between March **, and April *, 2015. The customer’s complaint also stated nonreceipt ofbills. The account currently reflectsthat the customer is currently not enrolled in paper-free billing. In addition, there are no returned bills fromthe U.SPost Office. The addressprovided by the customer in her complaint to the Revdex.com mirrorsthe information reflected in Verizon’s billing records. Please be advisedthat a Verizon Consumer Commerce representative made multiple attempts to reach*** *** but was unsuccessful. Therepresentative advised she left voicemailsTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
I have received voicemails from Verizon employees, in the messages they have given updates that mirror their response and provided the following number to call back on ###-###-#### (ext: ***)I work in a secure building and do no have access to my cell phone during business hours, because of this I have only this number to return the callsI have called this number from my office at least 10-times over the course of the last week or more, and each time it either rings continuously or I get a busy signalThere is no voicemail capability to leave my office number for them which is ###-###-#### so I have been unable at this time to directly talk to their employeesI understand from their response that they are continuing to work on this, I however have been recieving this update since November of last year which is why I really would like to talk directly to them to hear exactly what it is they are doing to ensure my account is closed, as it is now February and I am still dealing with this*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention. On January**, and January**, 2015, a Verizon representative attempted contact with *** *** for resolution. We have beenunable to speak
with her and left a message that provides the direct contact number for the account specialist handling this inquiry. We have researched and confirmed that her services were repaired on January**, and issued credit for the four days that *** *** was without service. Credit has been applied in the amount of $for this occurrence. We trust this information will assist you in closing the complaint. We apologize for any inconvenience that *** ***has experienced as a result of the above matter

Records show that the terms of the promotional offer of receiving a LG tablet or $off any tablet from Verizon Wireless were communicated with the customer via direct contact with the vendor and via an order confirmation email sent to the customer which indicated the following: Your FiOS
purchase or Quantum speed upgrade makes you eligible to receive a LG G pad or up to $off any tablet from Verizon WirelessNew 2-yr Verizon Wireless activation requiredWatch for your certificate and instructions on how to redeem once your FiOS service is installed or upgraded Must install/upgrade by 02/**/to be eligible. If the customer chooses a LG tablet, the tablet itself is free but to receive the tablet a 2-yr Verizon Wireless agreement must be activatedAttempts to contact the customer to discuss his concerns have been unsuccessful

DON'T USE THESE GUYS , RIP OFF & DON'T HAVE ANY IDEA WHAT THERE DOING & CHARGE YOU $TO DO IT TO YOU!
We live in OKC , have a lake lot in Lake of Arkbuckles, personally took our dry over there & had to unload it ourself , played them $to look at it because it would run but wouldn't heat ! Told them probably need a heating element or thermostat! Three days later called me and told me it needed a motor , crazy people it runs , how can it need a motor????? Lady told me that what the tech told her , told them don't do anything to it I would come get it! Took it home to OKC , got on youtube how to check dryer not getting hot , guess what the fan was full of lent , took it apart and blew it out with my air compressor my self ,works great now and didn't cost me a dime!!!!!!
Advanced Appliance Service , wanted $up front to look at it & wanted $for Motor plus labor ! Didn't need anything but blew out !!!!!!!

Good afternoon, The issues regarding the service not working as it should have were addressed in December of Credits were issued and the ETF was ultimately waived due to the issues with the serviceNo more adjustments or credits will be issued to the accountThat is our final stance regarding this account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I the daughter spoke with *** *** on 3/**/confirmed the stop payment was NOT associated with the $that my mother issued to VERIZON*** at *** *** will be faxing directly to *** *** at ###-###-#### evidence that the stop payment was tied to a check issued in the amount of $at another time to VERIZONMy mother had stated this to *** *** but she insisted this was for the $ I am not sure why my ** year old mother has to be the go between and why VERIZON cannot confirm direct with *** *** She needs her money back!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A customer service representative spoke with the customer regarding her concern. The representative apologized and issued a credit of $for activation fees

Charges were waived for the *** service that was started at the current locationThe service did not provide enough speed for the claimants needsClaimant cancelled *** service and no charges were applied to the account for the early terminationThis is what was agreed upon with the ClaimantThe charges for the Early Termination Fee on the Claimant's FiOS account have been sustained previously and will continue to be sustained

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
YOU printed out the return slip I cant give you tracking information when I was not the one who printed the slip and it was printed by YOUYOU should be able to locate the actually tracking information through YOUR system as it has been done before FOR ME when returning a cell phone prior to last yearI do not work for verizon nor do I have access to your systems YOU DOSO why dont you go into the system and find the tracking number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon, We will investigate the issues with the Salesman that placed the order, however this will be done internally and the results of the investigation will not be shared with the claimantWe are working on correcting the issues with the account and will be sending a letter to the customer with contact information in order to set up a dispatch to address the issues with the static on the line

We have not been able to locate the equipment customerinformed was returned via***The customer does not have the *** trackingnumber or receiptWe asked customer to please return to the *** store wherethe equipment was returned to and have *** search their records for thetracking numberThe
customer has escalations specialists name and directnumber to call with the needed information and once it is provided we willexpedite the search for the missing equipment

Verizon cancelled the automatic payment option for thiscustomer who then stated that she wanted service terminated as she already had servicewith another provider and she did not wish to port her old numberAn order wasissued on 2/**/to terminate the service with a bill cease date of 2/**/