Verizon Entertainment Services Company

I am not writing a review about this location but about VERIZON PHONE SERVICES in generalWe moved our medical business to a new location in December and decided to go with Verizon for our phone company: BIG MISTAKE!! Since then all we have is problems after problems that do not get resolved in spite of the many hours that we and our IT group spend on the phone with themShame on you Verizon for offering such a horrible service to consumers! Caller ID problems, calls not hanging up, hearing other peoples' conversation on other lines, etc., etc., etcIf I could take it back, I would NOT select you as our phone providersStill, six months later, same issues and no solutions

I am not writing a review about this location but about VERIZON PHONE SERVICES in general. We moved our medical business to a new location in December 2015 and decided to go with Verizon for our phone company: BIG MISTAKE!! Since then all we have is problems after problems that do not get resolved in spite of the many hours that we and our IT group spend on the phone with them. Shame on you Verizon for offering such a horrible service to consumers! Caller ID problems, calls not hanging up, hearing other peoples' conversation on other lines, etc., etc., etc.. If I could take it back, I would NOT select you as our phone providers. Still, six months later, same issues and no solutions.

Review: Copy of a letter addresses to Verizon Vicepresident of Operation

RE; Acct # [redacted]

Dear [redacted]:

It is with deep regret that I must request directly to you my desire to drop the services of Verizon FIOS Internet and TV. For the past 4 months I have been requesting assistance to be able to see the premium channels that I'm billed for. [redacted], [redacted] and others, unfortunately I have spend hours talking with technical support staff and even promises from your retention department when I asked to be dropped from the service. They offered me an upgrade to to Fios TV Quantum and also a higher speed in my internet, along with WiFi boxes that later I discovered they did not existed. ( I have 5 boxes around the house - two of them are DVR's but one of them cannot be used. Don't ask me why.

The last issue was that they requested me not to call anymore because the orders had accumulated to about 18 and they could not keep up with them. In fact they told me that one call was enough for them to take care of the problem. Well, so far they have not. They also mentioned to me that I you *Verizon" will call me. I have been called to times to ask if the problem still persists, I answered that it did and I was put on hold for about 20 minutes until my patience run out and I hung up

Three technicians have come into my house and spent an average of 3 to four hours each. Neither one could fix the problem. They all mentioned that it was not physical but in some software discrepancy between billing and operations.

I have spoken with technicians over the phone for periods of over 2 or 3 hours each time with the same result.

As of today, the problem still persists and I cannot watch [redacted] and [redacted] and one of the boxes (DVR) is inoperative. This is exactly why I called about 4 months ago to disconnect the service but was convinced not to do so by your retention staff.

This time I have contacted another Internet provider as well as another Cable TV so I can effectively switch your service without any actual interruption.

I must also congratulate you on the efficiency of your billing department. They don't miss a bit. I'm charged at the appropriate time every month for the services that you do not provide and for some other issues that I have neither the time nor the inclination to discuss. A dollar here and a dollar there will not make me neither rich nor poor and since they mean so much to your company, please keep them.

I will be copying this letter to "7 on your side" and any other media company that I can think and of course to the Revdex.com", maybe one of them will take the time to investigate the issue a little further. After about four months of dealing with you I'm a little tired of it.

Let me also point out that I have always dealt with people that are very courteous and had empathy wit my complains, unfortunately neither one solved a thing.

The services that you offer, if they are truly as you advertise, might be wonderful but as of now they do not impress me.

With my anticipated thanks for the attention given to this issued, I remain in wait of your prompt reply.

Sincerely [redacted]Desired Settlement: A decision to switch services has been reached, however their retention department makes it almost impossible to cancel their service although I have fulfilled all necessary time (Customer since 2005).

I would like for them to make a fair adjustment for the amounts they have been collecting authomatically for the past 9 years and provide me with a reimbursement for the charged amount while I was not receiving the complete service.