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Verizon Wireless Reviews (905)

src="data:image/png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAoHBwgHBgoICAgLCgoLD... December 13, I am writing in response to the complaint forwarded on behalf of [redacted] T***In the complaint, MsT [redacted] expressed concern about a payment being taken out of an unauthorized accountShe states she was assured the unauthorized account was removed after she made a one time payment MsT [redacted] requests a formal apologyVerizon Wireless appreciates the opportunity to address MsT***’s concerns I spoke to MsT [redacted] and addressed her concerns I apologized about any inconvenience she may have experienced with our companyIn an effort to provide a satisfactory resolution, I offered to apply a one-time courtesy adjustment of $towards her accountI advised the adjustment would appear on the December 21, 2016, billing statementMsT [redacted] was satisfied with the resolution and had no further concerns Should the Revdex.com or MsT [redacted] have any questions regarding this response; please contact me at ###-###-#### between the hours of 8:A.Mto 5:P.M(MST), Monday-Friday For other account related matters, please contact Customer Service at ###-###-#### Regards, Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com of New Jersey Attention: [redacted] Re: Revdex.com Case [redacted] Customer Name: [redacted] Verizon Wireless Account [redacted] Dear MsBocchicchio: Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] In her complaint, Ms [redacted] stated she did not request the disconnect for the line in question and therefore is requesting the $fee to be waived The Executive Office spoke with Ms [redacted] and she stated that she agreed to a three day service trial with Metro PCS using her current Verizon number to do soAs a result of that line being ported out from Verizon, the line was disconnected as she no longer had an active mobile number with VerizonThus resulting in the early termination fee of $as only months of the month contract was completed If Ms [redacted] would like to port her number back into Verizon Wireless, the Executive Office would gladly waive the early termination fee charged on that lineIf Ms [redacted] no longer wants Verizon Wireless as her cellular provider, the early termination fee will stand as it is a valid chargeThis offer expires February 18, Ms [redacted] also stated she would like to have her device unlockedThe Iphone Plus is a 4G LTE deviceVerizon does not lock its 4G LTE devices, and no code is needed to program them for use with another carrierPlease note, however, that carriers typically use different frequencies and air interface technologies to provide wireless network accessAccordingly, a device that works on one carrier’s network may not be technologically compatible with another carrier’s network“Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network, even if that network is technologically compatibleIn other words, “unlocking” a device will not necessarily make a device interoperable with other networksA device designed for one network is not made technologically compatible with another network merely by “unlocking” itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Verizon Wireless regrets any inconvenience the above matter may have caused Ms [redacted] , and appreciates the opportunity given to resolve these account concernsShould Ms [redacted] have any questions, please call me directly at (800) 435-extension between 9:00am and 6:00pm EST, Monday through Friday Sincerely, [redacted] Executive Relations

I will research and respond within daysThank you

Verizon wireless has bad customer relaions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ted F [redacted]

May 1, I am writing in response to the complaint forwarded on behalf of Ms [redacted] In the complaint, Ms [redacted] explains that she was advised the monthly cost for her basic phone would be $per month, before taxesVerizon Wireless appreciates the opportunity to address Ms [redacted] ’s concerns A thorough review revealed that two discounts were added to mobile number ###-###-####, and Ms [redacted] was advised after the two discounts the monthly access charge would be $per month, before taxesHowever, the system implements the discount with the highest value, since it can only implement one discount I spoke with Ms [redacted] to address her concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered to change her plan from the More Everything 1GB for $and change it to the More Everything 1GB for $30, resulting in a $savings every monthThis would make up for the other $discount she is not receivingMs [redacted] expressed satisfaction in the resolution provided, and had no further concerns Should the Revdex.com or Ms [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:a.mand 6:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, [redacted] O [redacted] O Executive Relations

This office spoke with Mr [redacted] - [redacted] regarding his concern He advises that he had recently purchased a new prepaid device to replace his current phone After he made the purchase, he learned that he was purchasing a new service He expended $before taxesI offered to credit his account in the amount of $ Mr [redacted] - [redacted] accepted this offer and states that he is satisfied with the resolutionVerizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM -5:PM ETSincerely, [redacted] EExecutive Relations

Upon receipt of this complaint, Verizon Wireless reviewed our records for Ms [redacted] ’ accountOur records indicate that Ms [redacted] received a replacement device on February 16, which is the same make and model of the device she originally purchasedIn speaking with Ms [redacted] , Verizon Wireless explained to Ms [redacted] that under the manufacturer’s warranty, Verizon Wireless will replace her device with the same make and model for as long as the device is covered under the warrantyTo resolve this matter, Verizon Wireless agreed to send Ms [redacted] a new device of her choice with the exception of purchasing a Samsung Galaxy Sor an Apple Iphone 6S for $Ms [redacted] chose the LG Vdevice, which was processed on April 18, Verizon Wireless billed $to Ms [redacted] account, and explained that this will not affect her contract end dates or eligibilityMs [redacted] accepted this offer and was satisfied with the resolutionShould you have any additional questions or concerns, you may reach me directly at [redacted] between 8:00am – 5:00pm EST, Monday through Friday Regards, [redacted] * Verizon Wireless Executive Relations

About year ago I was up for an upgrade on my phoneI called in to get the new Note At that time I was told by the Verizon Rep that the $deal with a year contract was going away and that they had a new program that was going to take over called the edge programI listened to the rep as he explained to me that this particular program would be fantastic for me since I could change up my phone every year long as I kept my phone for at least year of half of what it was worthI thought this was great, even though I would never own the phone I could keep getting the new ones as they came outWell months later I called in to "Edge Up"At first the rep seem eager to help meThen he tells me that all I need to do to get my new phone is payoff the current phone that I hadI said No that was not the agreement Verizon gave me and I would like to speak with a supervisorAfter waiting for the supervisor to call me back for days, I finally called them backI ended up on the phone with a supervisor named LauraShe explained to me the same thing that the original rep saidAt that point I explained to her that Verizon was not honoring their contract and that I would simply like to go back to the $plan since I had paid over $for my current phone and that if they did not want to honor their contract I would simple like to go back to the $deal since it was still available (looks like the original rep lied to me)Well this is where it got good, she asks me to hold, and when she comes back on the phone she say Sir I have some good news and some bad news, which would you like firstI told Laura give me the bad new firstShe says that I am stuck in the edge program unless I would like to pay off the phone as they told me beforeI then ask her what the good news was...She laughs and says that was itIn other words she got a kick out of giving me bad news and insulting me (mind you, that I didn't get upset the entire time I have talked to any of the agents so there was no reason for being obnoxious)So I lastly say to her that since I have been a customer for years (I started with Bell Atlantic) that was there attitude? She said yesI am now looking for a new company after years of paying my bills on time and never complaining to them once

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to meI do appreciate [redacted] or Mhere taking the time to look into this matterHe resolved my problem to what I had hoped forI only wish that it didn't have to go as far as the Revdex.com and that the original person that I had talked to had actuallyinvestigated it like they said they wouldVictor has been most co-operative and informative on resolving my complaintI've lost faith in [redacted] but due to his help, I haven't lost complete faith in Verizon.Thank you, [redacted] ***

My parents talked into switching to a wireless number for their home phone after having a land line for their entire lives they are in their 60's and 70's This person at the Elmira, NY [redacted] store did not know what she was doing nor did she research my mom and dad's history which would have told her that they had a bundle package with Verizon, which at the time included high speed internet and [redacted] Because this person at Verizon Wireless did not know how to do her job, this has caused months of pure Hell for my parents and now me and my sister We have been fighting for months to get their internet service back which was cancelled when Verizon Wireless ported my parents number over to their wireless system NO ONE ever told my mom or dad that they would lose their internet service or their bundle package, all they were told is "we can save you $a month" Verizon Wireless should train their employees to know what they are doing They completely erased internet from my parents and they have not had it now for months.We have been passed around from person to person, from company to company, from supervisor to supervisor, from agent to agent, from department to department....just utterly ridiculous and I am completely disgusted with the lack of service and knowledge of Verizon Wireless and their employees I cannot imagine that the Executives at Verizon Wireless would be very proud of the conduct of their store level employees Do not trust verizon wireless agents, they do not tell you the truth!!

Signed up w/Verizon told my bill would - get my first bill Six phone calls to find out whyOne rep discussed buying toilet paper at Walmart with her colleagueA supervisor told me it was only $Called for another reason repwho answered phone passed the phone to another rep without telling me resulting in missing most of what I had saidCalled another time repmuted me without telling me to holdWhen I inquired about it she said she was discussing my issue with her supervisorIf that was the case she would have asked me to please holdSomeone changed my address in the system and I did not receive my bill for monthsEvery representative tells you the previous representative gave incorrect informationThe keypad on my phone vanishes and cannot be retrievedI CANNOT get it replaced as it has to be mailed and I am not here to receive itGot told to go to a Verizon store and then was told they cannot replace it - it has to be done through the mailAsked to speak to a supervisor and they transfer you to a person with a title of "escalating" somethingFound out these people with such title are not supervisor so why when asking to speak to a supervisor they transfer to these people who are uselessI am tired of repeating all this time and again and so far I have gotten no results only more unacceptable customer service I then called and asked why such terrible customer service told by a supervisor he would do an investigation and call me with hours Never did I called another supervisor told me the same thing and never called back When I called again I got told they do not do investigations on customer service At one point my address was changed in the system - supposedly they are investigating that but no one tells me the status

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I asked Verizon for only written communication, as I kept receiving conflicting informationThe wrong bill was sent to me a few more times, I finally received a bill which matches the amount they sent you, so I am paying it as a final bill Regards, [redacted]

Was a long time customer of VZI have since decided to terminate my relationshipCustomer service is very poorStore experience is awfulWhen I would visit they were unhelpful and dismissiveWhen I would ask about devices all they would do is show me an iPhone even though I was not interestedThey were very rude and arrogantBesides, the actual signal was worse with VZ than with my current providerI would not recommend choosing VZ

From September to October I downgraded my account and still received a $billAlso, my account was disconnected due to a customer service rep lie and they still charged $each line to reconnect, $total !!!! I will be disconnecting tomorrow !!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.So after reading the company's response I found not a single solution to this issue Regardless of the veh service history that by the way the veh spent over months in another dealer after BMW of elcajon damaged my car then failed to fix it right On top of this issues the car was in a police reported accident prior to being purchased It's the dealers responsibility to make sure veh they are selling are not in accidents and get sold over price I want the veh repurchased for the original amount This dealership , a Revdex.com awarded center has failed to abide by the laws of the state of California regarding lemon law veh Because of BMW of elcajon and [redacted] service manager my car has been in the shop the past year for just short of months for same concerns Also the failure to communicate on the dealers end when I atempted to resolve this issue was very unprofessional Couldn't even return a phone call Great service I would like the car repurchased for full original amount How can a Revdex.com awarded company be allowed to break the law and still be accredited Regards, [redacted]

[redacted] contacted Executive relations because of a billing issueThe customer states that she spoke with ERT in December and was advised that the balance on the account would be credited to $ Currently the account has a balance of $ On 05/23, Samuel accessed the account to credit the remaining balance and requested to have the account removed from any further collections attemptsPlease allow days for the credit to process and days for complete removal from credit reporting You will also receive a letter from the reporting agencies within 7-days confirming this informationThis information has been provided to the customerThe customer asserts that she would like to be compensated for the time that it has taken to resolve this matter At this time Verizon does not compensate for time or inconvenience The customer is not satisfied with this information

I have an absolute love hate relationship with verizonI love verizon's cell reception, it's the best whenever I've compared with anyone in my area against [redacted] ***, etcI originally switched to Verizon from [redacted] because of the spotty coverage I hadI absolutely hate Verizon's "customer service." We just adjusted our plans to move my plan over to become part of my wife's family planSo instead of paying my $65/mo fee and her $120/mo fee we could add my line for a total of $140/moWe've had experience with poor customer service from verizon and double talk from their reps so I called in on my number and ask about transferringGreat news, the rep said since it was verizon to verizon there wouldn't be any associated costsMy wife called in and ask a different service advisor about adding my lineGreat news, no additional costs for switching shouldn't be a problemWe got an email from Verizon a couple days ago with a confirmation entitled "no surprises" confirming our next billWe switch the plan and get a bill at 3am this morning for over $Good Morning! After wasted minutes on the phone (and racking up minutes against our next bill) and being handed up the ladderWe were told that the "service advisors" we talked to were correct, but now there were fees that had been added in and because we changed our bill mid-cycle we had "gone over our minutes and data." First thing is my plan was unlimited minutes and my wife's plan was unlimited dataNo one was over anythingSecond, we had ask the previous service advisors many specific questions before and during making the adjustments about any fees that would be applied, they had said noneWe verified our next bill with the Verizon service advisors before, during, and after making the change since we've had bad experiences in the past with surprise fees and chargesHours later we are still on the phone with Verizon, the issue is still unresolved, the service rep we have on the phone apparently has no idea what the past service reps did and needed a minute break to review the changes to even get a grasp on what was going onWhile she did call us back, how much is our time worth? How much is the hours of work tracing changes in billing and plans to try to figure out what happened worth? I don't mind paying more each month to have great reception, having to go to war with service reps and arm wrestle out "he said, she said, they said" to get to a correct bill isn't worth the time and energyAfter being customers for over a decade are very disappointed with Verizon's customer "service" yet again and don't recommend them if you are looking for a service providerYou won't find this in the complaints section since I'm sure we would get a message back from Verizon stating something like"Dear Valued Customer, We are so sorry to hear that you haven't been completely satisfied with your recent experience..." But as the old adage goes, actions speak louder than wordsAfter years of terrible customer "service" the actions say Verizon doesn't give a rip about faithful customers and will rip them offIt's kinda funny that you get an email stating no surprise charges right before you get surprise charges

Upon review of the account, MsO [redacted] visited a Cellular Sales premium retail store on March 12, 2016, and purchased a new tablet on a new line of service ending in ***Cellular Sales, as a premium retailer, may have promotions and discounts not affiliated with Verizon WirelessAs a result, I was not able to verify that MsO [redacted] was promised a $prepaid Visa debit card I spoke with MsO [redacted] regarding her concernI verified her account and updated her last nameI offered a $credit to her account and she acceptedI advised her she can keep her Cellular Sales gift cardMsO [redacted] was satisfied with the resolution provided and had no additional concerns I spoke with MsO [redacted] to address her concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered a $credit to her account and she acceptedMsO [redacted] expressed satisfaction in the resolution provided, and had no further concerns Should the Revdex.com or MsO [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:A.Mand 7:P.M(PDT), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, Jason R Executive Relations

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Description: CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 116 W US Highway 64 Unit B, Murphy, North Carolina, United States, 28906

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