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Vernose & McGrath Otolaryngology Associates

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Vernose & McGrath Otolaryngology Associates Reviews (2)

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Theresa M[redacted]
4:PM (minutes ago)
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Dear [redacted]In response to your letter dated March 6, 2015, in which our patient, [redacted] registered a complaint, I would like to respond to her allegations.
For your records, I am the Office Administrator for Vernose & McGrath Associates, located in both Philadelphia and New JerseyWhen patient arrived in our office on Thursday, February 5, to get her allergy shot, she was informed that there was an outstanding balance on her accountShe had co-pays due, each for $13.70, totaling $27.40, which she paid on her credit card on March 27, 2014. The remainder of the balance was still out to her insurance company. Her insurance company was billed for Allergy Serum which is always billed for $540.00. Her insurance company, [redacted] approved
$416.40. The full amount was applied to her deductible, which is, in reality, the patient's responsibility. She sent in a check for that amount, after much discussion with the billing department as to why she was responsible. Apparently, she also contacted the insurance company, and they confirmed to her that the approved amount of $was her responsibilityUnfortunately, her check was received and it was erroneously credited to another patients balance. Once [redacted] contacted our office and sent us a copy of the canceled check, front and back, we were able to track it down and apply it to her balance. A mistake sometimes made by humans, which we immediately recitifiedAs for an apology, [redacted] was contacted by our Billing Manager, MsLorraine G[redacted] on Tuesday, February 10, 2015, who apologized for the mistake and any inconvenience that it caused herI feel that our office has done its part to correct an honest mistake, and I also know that [redacted] was given the apology she requested. Unfortunately, it was not from the Doctor, however, it was not the doctor's mistake. I feel that she needs to accept the apology, know that her account is now accurate and up to date, and move forward.
Thank you for your time and consideration in this matterSincerely,
Theresa M[redacted]
Office Administrato

Review: I went on Thursday (2/5/15) to get my allergy shot and I was told I had a balance due of over $400.00. I told Ms. C that it was impossible for I had received a billing for $400+ and two other visits back in November 2014 which was paid-in-full and that I knew for a fact that the check had cleared (and that I included my charge receipts for the other visits (co-payments)). She called Ms. L and Ms. L stated the balance was still due. Ms. C asked if I could provide a copy of the cancelled check and gave me Ms. L's fax number. I went home and went online and got the copy of the cancelled check. I sent a fax to Ms. L (6 pages which included the cancelled check along with the letter and documentation from November 2014) at 4:31 p.m. I called Ms. C and she told me to also send the fax to her. (Ms. L was at the Philadelphia location and Ms. C was at the Turnersville location.) I did at 4:35 p.m. My cover sheet stated that "I desire an immediate apology and phone call." No call was made to me on Thursday nor on Friday.Desired Settlement: First, I need an apology both from the doctor and from Ms. L. In addition, they charged me $540.00 for Allergy Serum. When I discussed this charge with my insurance company, they stated it was routine. How is that? No blood was taken. No additional test were conducted. Thus, how was a reassessment conducted? Furthermore, how does a company receive a check, deposit it (cleared on 11/26/14) and apply to someone else. Lastly, a refund of the $416.40 payment.

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Description: Physicians & Surgeons - Medical-M.D.

Address: 4300 Old McGee Rd, Tuscaloosa, Alabama, United States, 35405-4793

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