Sign in

Veronica M Clothing

Sharing is caring! Have something to share about Veronica M Clothing? Use RevDex to write a review
Reviews Veronica M Clothing

Veronica M Clothing Reviews (1)

Review: I purchased an expensive pair of [redacted] Creative boots from [redacted]. Within 6 weeks of occasional wear the boot ripped at the side. I contacted [redacted] and they said I should have contacted them within 30 days and they haven't responded to any further emails.This is unacceptable. The boots cost $486 in a sale and were only worn occasionally in six weeks of ownership.Shouldn't this company provide some warranty. These boots were most definitely not of merchantable quality.Desired Settlement: I would like to return these boots for a refund even though it will cost me significantly in postage or I would like them to replace the boots although not if they are the same quality as I suspect a replacement pair will have the same problem.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am not completely rejecting this response. I need Revdex.com to be across this until fully resolved. The company have asked me to return the goods for an assessment, which will cost me about $60 to post from Australia to USA (having already paid for postage to Australia) without any guarantee of anything from them. They also have not provided return details so I do not know where or who to return them to.

In their letter to you they mention I now have them for over 90 days, they say I am continuing to hold them - I am holding them as they NEVER requested I return the boots to them. After six weeks of occasional wear the boots became unwearable - hole in leather. My case is six weeks of occasional wear for $486 boots is unacceptable, in fact, regardless of price this is unacceptable. In their letter to you they mention the boots were on final sale - surely they know this does not affect statutory rights, as with full price goods, sale goods should be fit for purpose.

If the company provide me details of where and who to return these boots to I will do so within 14 days of receiving this information.

It is a pretty poor response. Clearly they have no concern for customers or their reputation.

Notwithstanding above, once they provide me with return details I will return the boots but would like to request Revdex.com is across this until final resolution as otherwise my expectation from this company is I will pay to return the goods to them and get no satisfactory resolution from them.

Thank you for your assistance with this matter.

Regards,

Check fields!

Write a review of Veronica M Clothing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Veronica M Clothing Rating

Overall satisfaction rating

Description: Clothing - Retail, Clothing - Retail

Address: 7250 Woodmont Avenue Suite 330, Bethesda, Maryland, United States, 20814

Phone:

Show more...

Web:

This website was reported to be associated with Veronica M Clothing.



Add contact information for Veronica M Clothing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated