Veros Credit

I purchased a vehicle from Veros credit back in 2018. They lied about past due payments. Like many other victims the reality of the pandemic effect me along with my family. I had a 8 month old child. I started falling behind around November of 2019 because I came out of maternity leave, and I only got paid for 1 month of of the 2.5 months I took. With the pandemic my hours were only 30 hrs a week, and since I was already behind on payments it took a deep dive. This company harrasse everyone I know. At one point I didn't have a phone so I borrowed a friend's phone. They have called my friend repeatedly about 8 times a day harassing her. Harassing my mother, brother, my references, and even my employer. This company have to be violating some form of phone harassment policy. Their employees are also pretty rude and incompetent. They are rough and very threatening with their tone. A few of them have actually called on their personal cell phones.

My vehicle was repo at 10:15pm the day before my birthday. Coincidence? I think not just very malicious and evil. I called them a few times after the repo to work something out, the representatives were rude one even disconnect the line. And one told me the company does not do settlements. They kept striking my credit instead, everyone hitting me with latest fees etc etc although the vehicle was already repossess by that time.

Eventually they sold the vehicle at an auction, I assume because a few months went by I didn't hear from them. They then started calling me again out the blue. I answered one of those calls, and they guy was demanding I pay the difference. I told him I'm not paying nothing, I never received any letters stating you sold the fee for X amount. The kept calling for a few months 8-10 times a day . Then nothing. Yesterday my cousins said some guy served legal papers from this company for me. So basically I got served.

I relatives who they harassed will be filing their own lawsuits against this company for the numerous threatening and harassment calls

Dear Complaint Department: This communication is in reply to a rebuttal to Veros Credit, LLC's response to [redacted] ' Revdex.com complaint with the following complaint ID#: [redacted] Veros Credit strives to provide excellent customer service to its customers and its representatives would never communicate with its' customers in a rude or inappropriate manner.Veros Credit appreciates Ms [redacted] ' input and is looking into whether additional customer service training needs to be provided to our representativeFurther, Veros Credit often works with its customers to provide payment alternatives specifically tailored to the customer's individual needs, including due date changes and deferments of paymentsHowever, there are certain situations where the payment alternatives may not be approved, such as an account that is in defaultIn December 2014, Ms [redacted] was informed that her account must be current before a due date change request would be approvedAs stated in Veros Credit's initial response to Ms [redacted] ' Revdex.com complaint, Veros Credit was unable to reach Ms [redacted] on her provided telephone number and was also unsuccessful when calling the additional phone number provided by her which prevented Veros Credit from offering additional payment alternatives.In the event that Ms [redacted] would like a payoff quote from Veros Credit, she may contact the Compliance Department directly at (714) 210-Sincerely, Veros Credit, LLC

Ms [redacted] RISC requires her to make timely payments on her account Furthermore, Ms [redacted] is required to keep the subject vehicle from encumbrances and liens On or around February 14, 2018, our office received a notice from Five Star Registration that a lien would be placed against the vehicle for unpaid storage Our office contacted Five Star Registration and recovered the vehicle by paying the outstanding fees created by Ms [redacted] Concurrently, our office mailed the required Notice of our Plan to Sell Property (“NOI”) to Ms [redacted] , once we took possession of the vehicle on March 7, The NOI Ms [redacted] received indicates the location of the vehicle; therefore, Ms [redacted] was aware of where the vehicle was currently being stored The NOI expired on March 23, 2018, yet our office continued to reach out to Ms [redacted] to offer payment options that would enable her to remain with the vehicle According to the NOI, Ms [redacted] had an amount due totaling $2,047.34, which needed to be paid for Ms [redacted] to redeem the vehicle Ms [redacted] allowed the NOI to expire and she failed to stay in communication with our office to convey her intentions regarding the subject vehicle Once Ms [redacted] did contact our office, we decided to allow her to redeem the vehicle for less than what the NOI demanded Ms [redacted] was notified of the location of the vehicle at the time of the arrangement It was not until after she paid the reduced amount required to redeem the vehicle that she realized she could not make suitable arrangements to pick up the vehicle herself Our office did not attempt to conceal the location of the vehicle, nor deceive Ms [redacted] in any fashion Contrary to her claims, we have diligently worked with Ms [redacted] by provided options that enable her to remain with the vehicle Notwithstanding the above, our office remains amenable to offer options that would enable Ms [redacted] to recover her vehicle from the location it is being stored We encourage Ms [redacted] to contact our office so we find a solution that best fits her needs

Dear Complaint Department: This communication is in response to a business complaint filed on July 9, 2015, by Ms [redacted] with the following complaint ID#: [redacted] The details of this incident were forwarded to Veros Credit, LLC's Compliance Department where a full and thorough investigation into this matter was carried out Veros Credit strives to provide excellent customer service to its customers and its representatives would never communicate with its' customers in a rude or inappropriate manner Ms [redacted] is encouraged to stay in contact with Veros Credit's customer service department to assist with future needs Below I have outlined Veros Credit’s response to Ms [redacted] ’s concerns addressed in her complaint Vehicle Insurance Veros Credit entered into a retail installment sale contract with Ms [redacted] , under which it was agreed to that: "You agree to buy property insurance on the Vehicle protecting against loss and physical damage and otherwise acceptable to us." "If you fail to obtain or maintain this insurance we may obtain insurance to protect our interest in the Vehicle ." ."We will add the premium for this insurance to the amount you owe us Any amount we pay will be due immediately This amount will earn finance charges from the date paid at the rate described in the FINANCE CHARGE AND PAYMENTS section until paid in full." Veros Credit did place insurance on the above referenced vehicle after it was verified by the insurance company that that the insurance was cancelled due to non-payment After an investigation, Veros Credit has confirmed that Ms [redacted] currently has valid insurance on the subject vehicle, and as a result, Veros Credit has canceled her force placed insurance and updated her account balance to reflect the reimbursement of fees placed on her account associated with the force placed insurance Increased Account Balance After a review of Ms [redacted] ’s account, it was discovered that there are multiple non-sufficient fund charges, late fees, and partial payments which have increased her account balance throughout the life of her account Further, in March Ms [redacted] ’s vehicle was repossessed as a result of her account becoming more than days delinquentThe repossession fees that incurred were added to her account balance Veros Credit often works with its customers to provide payment alternatives specifically tailored to the customer's individual needs, including extensions and deferments of payments Ms [redacted] was provided a due date change that will be effective August 1, in order to assist during her financially difficult times Ms [redacted] is strongly encouraged to continue to communicate with this office should she find herself in need of further assistance Credit Reporting Under the Fair Credit Reporting Act, Veros Credit has an obligation to report accurate information to the credit bureau As stated above, Ms [redacted] ’s records indicate that she has made multiple late payments during the life of her account with us Accordingly, it appears that Veros Credit’s credit bureau reporting was and is accurate Repo Agency Lastly, contrary to what Ms [redacted] stated in her complaint, Veros Credit is not affiliated with the business that stored her repossessed vehicle Please do not hesitate to contact Veros Credit if you have any questions or comments as to the foregoing at (714) 210- Thank you for taking the time to contact Veros Credit Sincerely, Veros Credit, LLC

Account Balance Ms [redacted] receives monthly statements from Veros Credit regarding her account, which she acknowledged in her complaint when she attempted to secure a payoff balance Each monthly statement provided by Veros Credit is equipped with a disclaimer that states, “Account balance may not include accrued interest.” Ms [redacted] did not confirm her balance which included accrued interest and a late charge A copy of the Payment History is enclosed as Attachment Ms [redacted] contacted Veros Credit on July 25, to obtain an updated payoff amount, which was higher than her last statement Unfortunately, Veros Credit received a check from Ms [redacted] ’s insurance company on July 31, that was significantly less than the payoff Ms [redacted] was quoted on July 25, The current balance remaining on Ms [redacted] ’s account is correct and she is delinquent We recommend that Ms [redacted] contact Veros Credit to make payment arrangements on her remaining balance Veros Credit can offer payment options such as extensions, payment modifications, and other options Customer Service Issues Veros Credit strives to provide excellent customer service to its customers and its representatives are prohibited from communicating in a rude or unprofessional manner We appreciate Ms [redacted] ’s input and we are looking into whether additional customer service training needs to be provided to any of our representatives that were in direct communication with Ms [redacted]

Ms [redacted] has not presented any new evidence that would constitute a new investigation into her claims Ms [redacted] contract was reassigned to the selling dealer and we no longer have any interest in the subject vehicle However, Veros Credit is amenable to assist the customer in retrieving her personal belongings Our office has been in contact with Ms [redacted] to aid in redeeming the alleged missing items

Payment Processing Mr [redacted] scheduled a payment by phone with a representative of Veros Credit on September 16, 2017, with the understanding that the payment would be processed at a future date The representative failed to flag the payment issued by Mr [redacted] appropriately and his payment was processed before the scheduled payment date that he requested Since the time that Mr [redacted] brought this to our attention, we have made several attempts to reach Mr [redacted] to resolve any fees he may have incurred due to the subject transaction As of the date of this letter, Mr [redacted] has yet to make contact with our office We strongly recommend that Mr [redacted] contact our office at his earliest convenience so that we may work together to resolve the pending matter Customer Service Veros Credit strives to provide excellent customer service to its customers and its representatives are prohibited from communicating with its customers in a rude or inappropriate manner We appreciate Mr [redacted] ’s input and we are looking into whether additional customer service training needs to be provided to the representatives involved in this matter Again, we encourage Mr [redacted] to stay in contact with our office to assist with future needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would first like to start off by saying VEROS CREDIT is full of BS and are extremely rude on the telephone, they're extremely rude and unprofessional and have no telephone etiquette what so ever and second of all I have tried on numerous occasions to change my payment due date to the 15th of the month and was deniedAlso I even tried getting a payoff quote so that my loan could be paid off so that I wouldn't have to deal with these ignorant group of people and I also was advised after I made my car payment that my vehicle was out for REPO and that I was three months behind which is a bunch of BSThey deleted my payment history from their online system, but each time I made a payment I always paid with my DEBIT card so I have all the proof that I needSo please explain to me what did they do to resolve this matter/ Nothing and I will not be satisfied until I SUE the pants off of them for failing to practice FDCPA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The only way to resolve this matter is to give me my PAYOFF amount and I will be DONE with this FRAUDULANT COMPANY Regards, [redacted]

Ms [redacted] RISC requires her to purchase and maintain property insurance on the vehicle, protecting against loss and physical damage Ms [redacted] agreed that if she failed to maintain insurance, [redacted] Credit may obtain insurance on the vehicle We mailed Ms [redacted] several requests to provide her proof of insurance which were ignored Therefore, we placed a one-year insurance policy on the vehicle retroactive to October 16, The premium for the insurance was then amortized over the life of the contract, at the contract rate, and Ms [redacted] payment was adjusted accordingly Ms [redacted] obtained her own insurance policy on March 12, 2018, cancelling the existing policy placed by [redacted] Credit The unearned premiums were refunded on a pro-rata basis, and Ms [redacted] payment was again adjusted to reflect the credit to her account However, the “earned” premiums remain on the account for the time period in which Ms [redacted] vehicle was insured by [redacted] Credit, and amortized through Ms [redacted] remaining payments on the accountTherefore, Ms [redacted] adjusted payment amount is correct

Dear Dispute Department: This letter is in response to yours, dated July 31, 2014, regarding a complaint filed by the above-referenced customer Veros Credit has been attentive to Mr ***’s request regarding the title of his vehicleThis issue has been resolved with the customer directlyMr [redacted] can reach me directly at (714) 210-if he would like additional assistance with his accountI look forward to working with him Thank you for your consideration of the information above Please do not hesitate to contact me if you have any questions or comments as to the foregoing Sincerely, [redacted] Customer Service Liaison Veros Credit, LLC

Dear Dispute Department: This letter is in response to yours, dated October 8, 2014, regarding a complaint filed by the above-referenced customer Veros Credit is currently investigating Mr***’s claimsVeros Credit takes identity theft very seriously, and will immediately take steps to resolve this issue pending a full and thorough investigationThank you for bringing this to our attentionMr [redacted] can contact Veros Credit directly at [redacted] if he would like additional assistance with his accountWe look forward to working with him Thank you for your consideration of the information above Please do not hesitate to contact us if you have any questions or comments as to the foregoing Sincerely, Veros Credit, LLC

Pursuant to Mr [redacted] RISC, the account will fall into default when a payment is not made on the date agreed to in the contract Once an account has defaulted, Veros Credit attempts to contact its customer to offer payment options, such as extensions, temporary payment reductions or due date changes Mr [redacted] frequently failed to make his payments by the agreed upon due date; therefore, Mr [redacted] incurred fourteen (14) late charges out of the twenty-seven (27) payments Mr [redacted] made towards his account To accommodate Mr [redacted] , Veros Credit granted three extensions (or deferments) and provided two due-date changes, which enabled Mr [redacted] to remain in the vehicle Notwithstanding the above, Veros Credit will provide any statement containing account information to our customers such as late fee charges, interest accrued, or account balance due Mr [redacted] received monthly statements via regular US Mail and has the option of receiving and viewing statements online Mr [redacted] is encouraged to contact our office so that we may provide him a full detailed accounting of her payment history and discuss any questions he may have Veros Credit strives to provide excellent customer service to its customers and its representatives are prohibited from communicating in a rude or unprofessional manner We appreciate Mr [redacted] input and we are looking into whether additional customer service training needs to be provided to any of our representatives that were in direct communication with Mr [redacted]

Dear Complaint Department: This communication is in response to a RevDex.com complaint filed on March 25, 2015, by Renee [redacted] with the following complaint ID#: [redacted] . The details of this... incident were forwarded to Veros Credit, LLC's Compliance Department where a full and thorough investigation into this matter was carried out. During the life of Ms. [redacted] 's account, Ms. [redacted] used the payment method of ACH which is an electronic service that automatically debits money from the customer's account on a monthly basis to pay for his/her monthly payments due and owing to Veros Credit. On or around February 23, 2015, Veros Credit received a payoff from Ms. [redacted] . Unfortunately, the ACH was scheduled to debit money from Ms. [redacted] 's account on the same day that Veros Credit processed the payoff and Ms. [redacted] 's account was debited. Veros Credit refunded Ms. [redacted] the full amount of money that was debited following her payoff. After Veros Credit's Accounting Department was made aware of this issue it conducted a further investigation into the reason for the continued ACH service on Ms. [redacted] account. Ms. [redacted] 's account was confirmed to be removed from all ACH services and moving forward her account will not be debited by Veros Credit. Please do not hesitate to contact Veros Credit if you have any questions or comments as to the foregoing at (***) ***-***. Thank you for taking the time to contact Veros Credit. Sincerely, Veros Credit, LLC

Revdex.com Complaint ResponseRe: [redacted] ***Account: ***- [redacted] Complaint ID: [redacted] Dear Complaints Department:This is in response to your correspondence dated May 4, 2***, regarding the complaint of the above mentioned customerThe details of this incident were forwarded to the Veros Credit Compliance Department where a full and thorough investigation into this matter was carried out.Mr [redacted] expressed concerns regarding his account balanceBelow I have indicated the various reasons for the increase in Mr***’s account balance since the opening of the account.Payment FeesAfter a review of Mr***’s account, it was discovered that there were multiple non-sufficient fund charges, late fees, and partial payments which have increased his account balance throughout the life of his accountMr***'s payments are payable on the 23rd of every month pursuant to the vehicle retail installment contract signed by Mr***Veros Credit offers many options to assist its customers through financial hardships, including extensions, temporary payment reductions and due date changes and Mr [redacted] is strongly encouraged to continue to communicate with this office should he find himself in need of assistance.Repossession FeesVeros Credit has the obligation to protect its interest in all vehicles which it holds legal interest inWhen Veros Credit is notified that one of its vehicles has been repossessed in an effort to avoid incurring additional storage fees, an employee will begin an investigation of the location and status of the vehicleIf it is determined that the customer is not going to pick up the vehicle from the tow yard, Veros Credit will repossess the vehicle to avoid further charges.In this case, Mr***’s vehicle was impounded by government authorities following a DUI arrestVeros Credit was notified of this impound and began all efforts to contact Mr***After several unsuccessful attempts to contact Mr***, Veros Credit picked up the vehicle from the tow yard to prevent the accrual of additional storage feesAll impound and repossession fees were added to Mr***’s account which as a result increased his account balanceThis increase of fees was explained to Mr***.Insurance FeesAnother charge added to Mr***s account balance after the opening of his account was an insurance chargeMr [redacted] entered into a retail installment sale contract for the purchase of his vehicle under which it was agreed to that:"You agree to buy property insurance on the Vehicle protecting against loss and physical damage and otherwise acceptable to us." "If you fail to obtain or maintain this insurance we may obtain insurance to protect our interest in theVehicle ." ."We will add the premium for this insurance to the amount you owe usAny amount we pay will be due immediatelyThis amount will earn finance charges from the date paid at the rate described in the FINANCE CHARGE AND PAYMENTS section until paid in full."Veros Credit did place insurance on the above referenced vehicle after Mr [redacted] failed to do so, in order to protect its interestThe premium for the insurance was then amortized over the life of the contract, at the contract interest rate, and Mr***'s payment was adjusted accordinglyOnce Mr [redacted] cancelled the policy, the unearned premiums were refunded on a pro-rata basis, and Mr***'s payment was again adjustedHowever, the earned premiums remain on the account for the time period in which was insured, and are spread throughout his remaining payments under the contract.As a courtesy, Veros Credit has reduced Mr***’s principle balance in order to assist Mr [redacted] in lowering his monthly paymentThis account balance modification has been verbally explained to Mr [redacted] by the Compliance Department.Please do not hesitate to contact Veros Credit if you have any questions or comments as to the foregoing at (714) 210-Thank you for taking the time to contact Veros Credit.Sincerely,Veros Credit, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So, we finally received our refund check on June 26, I promptly deposited it in our checking account and yesterday received a notice from our bank that the check was returned for stop-payment Along with withdrawing the funds from the account, the bank also charged us $for the transaction I immediately phoned Veros compliance deptand spoke with [redacted] who informed me that another check would be issued but not covering the return fee of $ She stated that they made attempts to call us, no answer When asked if they attempted to leave a message she stated they did not My wife is home every day and we have dual answering services, one with our cable provider and another home answering machine So, to repeat, we are not happy with the "so-called" attempt by Veros to resolve this issue Regards, [redacted] ***

Dear Complaint Department:
This communication is
in response to a rebuttal to Veros Credit’s response to Mr*** ***’s
Revdex.com complaint with the following complaint ID#: ***
As stated in the
initial response to Mr***, once Veros Credit became aware that Mr*** had
not received his check, Veros Credit worked promptly to review his account,
issue a second refund check and mail it to Mr***.
Following the issuance of the second refund check,
Veros Credit representatives were unsuccessful in their multiple attempts to
contact Mr*** to inform him that the original refund check was cancelled
and to confirm that he had received his reissued refund check. In addition to the unsuccessful phone calls,
and as a final attempt to contact Mr***, a letter was mailed to Mr***
on July 6,
Please do not hesitate to contact Veros
Credit if you have any questions or comments as to the foregoing at (714)
***. Thank you for taking the time
to contact Veros Credit
Sincerely,
Veros
Credit, LLC

Dear Complaint Department,Ms***'s payment dates are not in question; however, the issue is that Ms***'s payments were not sufficient to pay the amount due. Thus, Ms***'s due date could not be advanced until all fees are paid. Pursuant to Ms***'s Retail Installment Sale Contract ("RISC"), she is responsible to pay all fees timely, which includes late charges, or be in default of the contract. Ms*** was in default of her loan and it was reported accurately to the credit reporting agency(ies). A copy of Ms***'s accounting history regarding this account is attached for your review. Please don't hesitate to contact me if you have any questions, at (***) ***-***.Sincerely, *** ***

Dear Complaint Department:
This communication is
in response to a business complaint filed on March 20, 2015, by ***
*** with the following complaint ID#: *** The details of this
incident were
forwarded to the Veros Credit, LLC Compliance Department where a
full and thorough investigation into this matter was carried out
Veros Credit provides
its customers with the option to make payments by phone except in limited
circumstances. This payment option has
been made available to Veros Credit's customers since the opening of Mr
***' account and is still a payment option available to Mr***. As an alternative to making payments by phone,
Veros Credit provides customers with the option to make payments by mail, online,
in person at a local branch, or MoneyGram
If at any time Mr
*** would like to obtain information regarding his account balance, he is
encouraged to contact Veros Credit's Customer Service Department at
(***) ***-***. Thank you for
taking the time to contact Veros Credit
Sincerely,
Veros
Credit, LLC

Regarding Ms***, the vehicle in question has been repossessed due to non-payment. I am concerned that she continues to feel threatened although there is no evidence that she or her family have been threatened. However, I will have calls stopped to the consumer in order to resolve this issue

Veros Credit denies that the repossession on Ms*** account was done wrongfully. Pursuant to Ms*** RISC, the account will fall into default when a payment is not made on the date agreed to in the contract.
Once an account has defaulted, Veros Credit attempts to contact its customers to offer payment options, such as extensions, temporary payment reductions or due date changes. Ms*** frequently failed to make her payments by the agreed upon due date. Ms*** was more than days past due on her account and Veros Credit assigned her account for repossessionAlthough Ms*** account was assigned for repossession, Veros Credit attempted to contact Ms*** to offer payment options that would enable her to remain with the subject vehicle and lift the repossession order Ms*** refused to contact Veros Credit, yet proceeded to make a payment in the amount of $1,on July 28, via the Veros Credit Payment Portal. The payment was posted to Ms*** account the same day of the transaction. Unfortunately, the amount paid by Ms*** was not sufficient to cover her past due amount and the repossession order remained in place. The vehicle was repossessed on July 31, 2017. It was not until the vehicle was repossessed that Ms*** contacted our office to make payment arrangements and redeem her vehicle. Due to Ms*** financial hardship, she was not able to bring her account current. However, to accommodate Ms***, Veros Credit allowed her to defer several payments which enabled Ms*** to redeem the vehicle. This was the second repossession on Ms*** account. The first repossession occurred on July of 2015. On both occurrences, Veros Credit has accommodated Ms*** by deferring payments that enabled her to redeem the vehicle. Veros Credit strives to provide excellent customer service to its customers and its representatives are prohibited from communicating in a rude or unprofessional manner. We appreciate Ms*** input and we are looking into whether additional customer service training needs to be provided to any of our representatives that were in direct communication with Ms***