Verto Analytics Inc.

Dear ***, Yes, the SMS message to verify your rewards payment is a text message.We can see that this matter has since been resolved by our Payments Team.Enjoy your rewards and have a great day. Kind Regards,Joseph/ Smart Panel Team

Revdex.com:At this time, I have not been contacted by Verto Analytics regarding complaint ID ***.Sincerely,*** ***

Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you have been unable to redeem your rewards.A member of the Smart Panel Team has reached out to you via email to assist you in resolving this
matter.Again, we apologize for the inconvenience. Thank you for being part of the Smart Panel and have a nice weekend!Kind Regards,Joseph/ Smart Panel Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I do not find that this resolution is satisfactory to me in that they were unwilling to help me, the matter has been resolved through other contact with the companyI have since ended my involvement with them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, We were approached by the Revdex.com with regards to a concern you had about The Smart Panel.We have investigated and found that members of the Smart Panel team have indeed responded to your inquiries regarding this matterHowever, we offer our sincerest apologies if
you did not receive the messagesAs previously stated, creating more than one Smart Panel account is a violation of our Terms of ServiceAdditionally, it is not possible to change the email address associated with your Smart Panel accountIn such cases when the Terms of Service have been broken, a panelist forfeits all rights to earn rewards via the Smart PanelWe do appreciate your interest in the Smart Panel, however, regrettably you are no longer eligible to redeem rewards through the Smart Panel Kind Regards,Joseph/ Smart Panel Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Your Answer Here]
I no longer have the email in question,I have changed my ISP and am using a new email address,this is why I am showing more than one email address.I can't sign in to a email address I no longer have.I signed up with my new email address,because I no longer have the other one.Your telling me this is illegal and against the rule's? I only sign in with one email address,and that is ***.What more can I say,I only use email.I would like my $I have earned by having the smart panel active for more than a month on the email that I am using.I have nothing else to say,Deposit my$and I will let this go.I have explained this to the best of my ability,and have no more to say
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the early miscommunication on our partYour account was marked in the same group as those who have created multiple accounts, and that is what caused the miscommunicationAfter your complaint we investigated this further, and found out that an Xposed Installer installed on your HTC is violating our terms of serviceIt is a framework for modules that can change the behavior of the system and appsThat is why you are unfortunately unable partake in the Smart Panel, and to redeem rewards through our servicePlease note that we reserve the right to discontinue offering the Service or to suspend, remove, modify or disable access to the Service at any time in our sole discretionBest Wishes, Emma / Smart Panel Team

With regards to the complaint #***, we thank you for contacting us about the concern our customer has had towards us We apologize for the delay in our replyUnfortunately we only received your letter today, ** April We would like to inform
you that we have been in touch with our panelist and the issue has now been solved Once again, we are very sorry for the delay in our replyPlease let us know if there is anything else we can do, or if you would like to receive this response by written correspondence

The response to complaint was sent on September **, Response is below.
Dear ***,
We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel14px;">We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!
Best Wishes,Emma / Smart Panel Team***

Hello, We have contacted the customer via email.
"margin-bottom: 12pt;">Please find our answer to the complaint belowComplaint ID: *** *** ***
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Response to this complaint: *** *** Message sent to panelist: *** Dear ***, We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelThe SMS verification is a new feature which makes redeeming your rewards even more secureAt this time the ability to receive text messages is required to receive the verification code needed to redeem your incentivesBelow you will find two gift codes, each worth $(for a total of $10)Here are your gift codes: ***
*** Using Your Gift Codes To use these gift codes: Log into your *** accountGo to "Your Account"Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply"You can find more information about applying your *** Gift Codes by clicking here (***)Our technical team is investigating this issue and in the future there will, perhaps, be another way to verify the payment.Thank you for being part of the Smart Panel and Happy New Year! Kind Regards, Rachel / Smart Panel TeamBest regards,-- Mari A*** Community Management Associate Verto Analytics Inc*** Mobile: *** ** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Ihey told me to login to my account to redeem money, but I couldn't even log in message didn't recognize me then I tried another way to login but it didn't work etheirI don't see why they can't just send money to my *** accountWhen I responded to the business link it didn't take me any where that's when I tried logging in regular way which didn't work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint ID: *** Consumer Info: *** ***
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*** ** *** Response to this complaint: **/Jan/16:Message sent to panelist: *** Dear Kellie, We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelOur technical team has now investigated this issue and it seems that unfortunately an error occurred when you tried to redeem your rewardsUnfortunately, we can't currently pay your rewards as a *** payment but please find below an *** Gift Code for your $Below you will find six gift codes, each worth $(for a total of $30)Here are your gift codes: ***
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*** Using Your Gift Codes To use these gift codes: Log into your *** accountGo to "Your Account"Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply"You can find more information about applying your *** Gift Codes by clicking here (***)If you have any difficulties, please let us know and we'll be happy to help youWe apologize for any inconvenience and thank you for your patienceHappy New Year! Kind Regards, Rachel / Smart Panel Team

Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.Rewards can be redeemed by logging in to your Smart Panel accountBelow are the steps we ask all members of the Smart Panel to follow in order to redeem their rewards. 1) Login to your Smart Panel account here: ***2) Click on ‘My Rewards’3) Scroll to the bottom of the page and click on either the Amazon or PayPal icon to redeem your incentives4) Enter your US based mobile phone number in the SMS verification pin the same form it appears in the example shown, and wait for the 5-digit verification codePlease order the code only once to avoid any overlaps.5) Enter the verification code you received via SMS in the pwindowPlease note that the code is valid for only minutes.6) You will then receive an email with your Amazon gift codes or instructions on how to claim your PayPal payment.We are sorry to hear that you do not own a mobile phone, but unfortunately we do not send manual payments to panelists. For safety reasons all the Smart Panel members need to verify the redeeming request with an SMS verification code.As long as the Smart App is installed and active on at least one of your registered devices, you can remain a member of the Smart Panel.Best Wishes,Emma / Smart Panel Team***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the same line they gave meNo proofThey claim I used multiple email addresses but I only have oneI requested proof of this alleged second account and they ignored my requests and refused to talk to meThis is not resolved and the company is full of liars who refuse to do business properlyMy account access was not restored, and prior they had no issues talking to me regarding help tickets before thatAgain SHOW ME THE PROOF OF VIOLATION or reinstate my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelRewards can be redeemed by logging in to your Smart Panel accountThese are the steps we ask all members of the Smart Panel to follow in order to redeem their rewards:1) Login
to your Smart Panel account here: ***2) Click on ‘My Rewards’3) Scroll to the bottom of the page and click on either the Amazon or PayPal icon to redeem your incentives4) Enter your US based mobile phone number in the SMS verification pin the same form it appears in the example shown, and wait for the 5-digit verification code.5) Enter the verification code you received via SMS in the pwindowPlease note that the code is valid for only minutes.6) You will then receive an email with your Amazon gift codes or instructions on how to claim your PayPal paymentWe are sorry to hear that you do not own a mobile phone, but unfortunately we do not send manual payments to panelists. For safety reasons all the Smart Panel members need to verify the redeeming request with an SMS verification code. As long as the Smart App is installed and active on at least one of your registered devices, you can remain a member of the Smart Panel. Best Wishes,Emma / Smart Panel Team
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Revdex.com:At this time, my complaint, ID *** regarding Verto Analytics has been resolvedThank you for your time and effort
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Complaint ID: *** Consumer Info: *** ***
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*** *** ** *** Response to this complaint: **/Jan/16:Message sent to panelist:
*** Dear Kellie, We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelOur technical team has now investigated this issue and it seems that unfortunately an error occurred when you tried to redeem your rewardsUnfortunately, we can't currently pay your rewards as a *** payment but please find below an *** Gift Code for your $Below you will find six gift codes, each worth $(for a total of $30)Here are your gift codes: ***
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*** Using Your Gift Codes To use these gift codes: Log into your *** accountGo to "Your Account"Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply"You can find more information about applying your *** Gift Codes by clicking here (***)If you have any difficulties, please let us know and we'll be happy to help youWe apologize for any inconvenience and thank you for your patienceHappy New Year! Kind Regards, Rachel / Smart Panel Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***