Vesely Brothers Moving & Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response is all lies Everything In actuality, the owner called my father yelling and screaming and then mailed a letter There has been escalating harrassment from this company including the name calling by [redacted] to me completely unprovokedThey harmed my own items for which they have a list - on their paperwork They harmed the actual home - for which they stated they would fix the wall and floor and did not, just to site a few examples They have done nothing but cause further harm to items that they took out of my home and did not return when asked, I have proof They are completely unreasonable to deal with They have not negotiated any deal but have said I would have to pay to fix out right damages they caused Regards, [redacted]

ID: [redacted] I am going to try and answer or address in sequence that letter that I received today, February 17, I will prove with documentation that no lies have occurred on our end [redacted] **, one of the principals, sent a copy of the last letter from the Revdex.com to [redacted] , who is a personal friend of his just informing him that this was going on*** personally emailed me and said that he thought it would be better for [redacted] * to contact [redacted] directly regarding the situation being that they were friendsHe in turn left him a message that was never returnedThere has been no harassment whatsoever from our part due to the fact that we have not spoken to [redacted] since the day of the moveShe spoke in an unprofessional manner to our crew to which they responded that they would need to speak to our office to proceedShe did speak to [redacted] initially but once she started arguing with ***, it was apparent that there was no reason to speak directly since [redacted] had no intention of trying to understand the processThere have been no communications directly with [redacted] from ***, myself or ***There have been several emails back and forth and information exchangedPlease see Example #that clearly shows we sent a letter explaining the process for the claimExample #is the inspection reportI have highlighted the areas that not only were the wall and floor addressed by [redacted] , our repair man but that *** (the fiance) ok'd itI spoke to *** today and he said that those repairs indeed were completedHe said that he personally glued the floor down and NEVER saw a completely splintered piece that was presented by [redacted] in her picturesExample #is the property damage release form that was signed by the customerThere was never anything even mentioned about the floorWe, in good faith, just told *** to address it when he was there but that we would not admit to doing it as we did a walk through with the customer and they signed off that there was no floor damageExample #will also show a copy of the letter that was sent detailing the claim[redacted] is stating that she has exceeded the $deductibleWe have NEVER even billed her for the deductible because she refused to pay itThat statement makes no sense whatsoeverIt is the processto have an outside inspection firm determine whether there were damages or not and whether they were move related or notOnce that is determined; the claim is settled by going over the valuation that is associated with their moveKeep in mind that it must be determined that is move relatedWe do not just arbitrarily fix items just because they are broken, don't work, etcIn [redacted] 's case; there were several pieces that we did damage but as you will see in Example #they were determined to be under the $so that cost would be her responsibilityWe also follow the same procedure for all movesWe do not make promises but explain the claims process and what needs to be done to have it completed.The wall and floor damage were actually property related and fall under our property damage coverageIn any case; these are null and void since the wall was fixed and floor was determined not to be move relatedThe lamp, however, was noted in the last letterPlease see item #10.In her last statement she says that she would like us to pay for the repairsAny transit related damage would be repaired after the deductible was metShe just chooses NOT to pay the deductibleShe also wants a complete refund for her move due to excessive damages to the homeThose damages were also repairedThe move not starting on time is completely irrelevant as the customer only pays from the time we arrive at their homeThe issue is that we could not get into their driveway in which she was not even chargedAnd lastly she stated that her items were damaged while in storageThere is no where noted on any paperwork that shows storage related damageI am not even sure what that statement means.I am more than happy to speak to anyone directly as I was with the last letterVesely Brothers has not been in business since for treating customers the way in which [redacted] is portrayingShe is portraying her side of the story and nothing moreHer attempts at trying to say we were "lying" are completely unsubstantiated.Sincerely, [redacted] ***Vesely Brothers Moving & Storage United Van Lines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response is all lies.  Everything.  In actuality, the owner called my father yelling and screaming and then mailed a letter.  There has been escalating harrassment from this company including the name calling by [redacted] to me completely unprovoked. They harmed my own items for which they have a list - on their paperwork.  They harmed the actual home - for which they stated they would fix the wall and floor and did not, just to site a few examples.  They have done nothing but cause further harm to items that they took out of my home and did not return when asked, I have proof.  They are completely unreasonable to deal with.  They have not negotiated any deal but have said I would have to pay to fix out right damages they caused.   
Regards,
[redacted]

ID:[redacted]I am going to try and answer or address in sequence that letter that I received today, February 17, 2015.1. I will prove with documentation that no lies have occurred on our end.2. [redacted], one of the principals, sent a copy of the last letter from the Revdex.com to [redacted], who is a personal friend of his just informing him that this was going on. [redacted] personally emailed me and said that he thought it would be better for [redacted] to contact [redacted] directly regarding the situation being that they were friends. He in turn left him a message that was never returned. There has been no harassment whatsoever from our part due to the fact that we have not spoken to [redacted] since the day of the move. She spoke in an unprofessional manner to our crew to which they responded that they would need to speak to our office to proceed. She did speak to [redacted] initially but once she started arguing with [redacted], it was apparent that there was no reason to speak directly since [redacted] had no intention of trying to understand the process. There have been no communications directly with [redacted] from [redacted], myself or [redacted]. There have been several emails back and forth and information exchanged.3. Please see Example #1 that clearly shows we sent a letter explaining the process for the claim.4. Example #2 is the inspection report. I have highlighted the areas that not only were the wall and floor addressed by [redacted], our repair man but that [redacted] (the fiance) ok'd it. I spoke to [redacted] today and he said that those repairs indeed were completed. He said that he personally glued the floor down and NEVER saw a completely splintered piece that was presented by [redacted] in her pictures.5. Example #4 is the property damage release form that was signed by the customer. There was never anything even mentioned about the floor. We, in good faith, just told [redacted] to address it when he was there but that we would not admit to doing it as we did a walk through with the customer and they signed off that there was no floor damage.6. Example #3 will also show a copy of the letter that was sent detailing the claim.[redacted] is stating that she has exceeded the $500 deductible. We have NEVER even billed her for the deductible because she refused to pay it. That statement makes no sense whatsoever. It is the processto have an outside inspection firm determine whether there were damages or not and whether they were move related or not. Once that is determined; the claim is settled by going over the valuation that is associated with their move. Keep in mind that it must be determined that is move related. We do not just arbitrarily fix items just because they are broken, don't work, etc. In [redacted]'s case; there were several pieces that we did damage but as you will see in Example #3 they were determined to be under the $500 so that cost would be her responsibility. We also follow the same procedure for all moves. We do not make promises but explain the claims process and what needs to be done to have it completed.The wall and floor damage were actually property related and fall under our property damage coverage. In any case; these are null and void since the wall was fixed and floor was determined not to be move related. The lamp, however, was noted in the last letter. Please see item #10.In her last statement she says that she would like us to pay for the repairs. Any transit related damage would be repaired after the deductible was met. She just chooses NOT to pay the deductible. She also wants a complete refund for her move due to excessive damages to the home. Those damages were also repaired. The move not starting on time is completely irrelevant as the customer only pays from the time we arrive at their home. The issue is that we could not get into their driveway in which she was not even charged. And lastly she stated that her items were damaged while in storage. There is no where noted on any paperwork that shows storage related damage. I am not even sure what that statement means.I am more than happy to speak to anyone directly as I was with the last letter. Vesely Brothers has not been in business since 1947 for treating customers the way in which [redacted] is portraying. She is portraying her side of the story and nothing more. Her attempts at trying to say we were "lying" are completely unsubstantiated.Sincerely,[redacted]Vesely Brothers Moving & Storage United Van Lines

ID:[redacted]1. This complaint is blending 2 moves into one. We moved the items for this customer into storage per her request last year. She paid for a move into storage which included storage for that time frame. That move was completed when the customer asked to get a quote for the move to her...

current residence. Please see Example #1 for the estimate. Please see Example #2 for the clear explanation that was provided and clearly received being that the customer replied to the email.2. Vesely Brothers did move the items into storage but did NOT pack all of those items. One of the owners of Vesely Brothers actually took boxes down that the customer and her father packed in preparation for that move.3. No where at ANY time was there a quote for storage of $80 per month then changed to $150.00. $150 was the monthly charge that was given to them and paid for entire duration of the storage. Please see Example #3 that shows the amounts against the cancelled checks. The issue there is that the customer disagreed and said she had paid the full amount but when given our copies of her cancelled checks; she could not substantiate even after speaking to her own bank.4. Please keep in mind that the estimate for this local move was estimated at $943.87 (Example #1) and the ACTUAL CHARGES totaled $728.51 See Example #4. The customer refused to pay the storage balance that was due per her previous move of $306.945. Our crew was originally asked to move "a few pieces" of furniture internally in the customer's home in order to make room for her storage delivery. Upon arrival; they were asked to move much more and immediately, per our procedure, called in to speak to their supervisor.I myself ([redacted]) spoke to my crew and told them that the customer was paying hourly so there was no issue and to accommodate what needed done. The customer swore and treated my crew with the unprofessional language not vice versa. That, however, cannot be substantiated either way as it becomes a he said, she said.6. The items were in our Government / Military approved and monitored warehouse. It is state of the art and climate controlled. There is no possible way for the items to have waterdamage. 7. Please refer to Example #1 and #2 that goes over the valuation / coverage and the $500 deductible. There were items that were damaged. Please refer to Example #4 from our repair firm determining the damage and what was done.8. Example #5 is our original settlement letter detailing the status. Items were taken to be fixed the day of the move as to expedite the process but when the customer decided that she did not want to pay the deductible; arrangements were made to return them. AT NO TIME WERE THEY DENIED OR REFUSED TO BE RETURNED. Our repair firm would be more than happy to substantiate that as well. I personally picked up one of the items and brought it back to our office to be delivered with one other item.9. Example #6 will show our property damage release form and the customer's signature. We, in good faith, said we would repair the wall and that was completed. You will see that he ok’d this on the form from our repair man and our customer service person followed up with him to make sure that it was completed so to hear that it wasn't done is completely false.We even fixed a piece of flooring that was not our fault and was not on the property damage release form just to appease the customer.10. There was a lamp that was unintentionally knocked over by our men on unloading day. It was not denied that it was done. We brought the lamp to our repair firm and subsequently had 2 other independent firms say that it was worth $125-$200. The shipper's fiance said that it was worth $500. We told him to have it appraised and provide that proof and we would revisit but were not going to send a check for an unsubstantiated amount of money. This falls under our property damage policy in which there is no deductible for the customer.11. The customer's family WAS friends with the Vesely's. We tried to reason with her and even offered to do things that we did not need to. Since then she has gone onto Yelp and posted erroneous information to which we may pursue litigation due to the libelous nature of the comments. She has also stated many, many erroneous statements in her complaint to the Revdex.com. She keeps demanding things to be fixed and threatening legal proceedings. In the end we will be willing to go that route if needed as we are not going to just fix something to make someone happy. I am more than happy to speak to anyone in person regarding any of the above statements. I can be reached at ###-###-####, ext.**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: 1. Vesely Brothers estimated my shipment at approx. 2,100 lbs. or more and charged me $3,312 to ship the load to the [redacted] area. I asked for an "actual weight" at their warehouse and the load only weighed 1,120 lbs. If the estimate had been correct, I could have shipped twice the number of items for basically the same outrageous price.2. Vesely Brothers knew that I live 3,000 miles away (near [redacted])and that I was completely bed ridden from a fall while in PA which resulted in major surgery. I explained that it was completely impossible for me to be at the PA home during the loading of the shipment because of my living so far away and because I was bedridden, but that I would provide a very detailed map and thorough descriptions of the few items I was shipping. This information was emailed to Vesely Bros. prior to their loading the shipment. They incorrectly missed a small antique chest in one bedroom (which was clearly noted on my map and which was the only chest in that room) and shipped a completely different chest from another room that was not noted on the map/directions.3. Heated emails and telephone calls resulted from this mistake. The only solution they would offer was to take the correct chest to [redacted] for $2,600 .... and it was their mistake!! They made no effort to take responsibility for their errors in weight estimation and mis-shipped items. I feel that this moving co. is not honest in their weight estimates, and they make no effort to correct mistakes they make.Desired Settlement: I would like the Revdex.com to insist that Vesely Brothers ships to me the correct chest and returns the incorrect chest, both insured, to the correct locations noted in the contract. Since the error was theirs, I expect there to be no charge for the correction. I feel especially strongly about this in that they in fact kept me from shipping 1/2 of my shipment by over estimating the weight of my shipment (2,100 lbs. vs an actual weight of 1,200 lbs.)so I expect that they made twice the profit.

Business

Response:

Review: On October 24, 2014 my furniture was moved from storage at Vesely Brothers to my current address at [redacted]. Previously I paid a monthly fee of 151.50 to store my furniture that was moved from my last address in [redacted] to their storage facility. During that move, VB packed and moved all items except for a few paintings.Originally I was quoted a fee of about 80.00 to store my furniture but then VB strongly stated that there was a strong possibility that my furniture (which is very nice furniture) would be damaged and that I needed to pay their insurance to protect the furniture. So I paid 151.50from Feb 2013 until Oct 2014.The rate I was give was hourly - about 104.00 plus fuelage fee, for eight hours. The movers arrived after 8:30am and while myself and my boyfriend attempted to direct them on how to drive their truck through our govenors drive - they ignored us and drove literally all over the lawn, knocking over light fixtures. The movers spent two hours arguing that they were not told they were hourly. They went outside/inside many times, cursing and talking to one another (there were three males) and eventually stayed outside drinking,eating,smoking while on either on their cell phones. When we attempted to show them a print out of the agreement with their company they grabbed their privates and cursed at us.After two hours they were told they needed to begin the move by their supervisor, they said, and began to open the truck. Several times throughout the move they stated that they did not pack the truck, it was packed when they showed for work. It was clear by the damaged, water soaked or twisted/banged up boxes that the boxes and what was inside was damaged. The movers said to discuss with their boss and that they would mark sheets. To finish-much of my furniture was damaged. I completed their form and detailed the box numbers matched to their sheets - direct match- they packed and damaged my furniture. Also, their movers damaged our property.Desired Settlement: To conclude, they sent a man [redacted] whom they said would repair the house and furniture. He did not repair the house. He took a tiffany lamp and end table and since the first week of November they refuse (though we ask every week) to return our items. We never signed or gave permission for them to take these items anywhere but learned recently they have been taking them to evaluate for quotes. They said that my very expensive furniture and the million dollar house items are worth nothing.

Business

Response:

ID:[redacted]1. This complaint is blending 2 moves into one. We moved the items for this customer into storage per her request last year. She paid for a move into storage which included storage for that time frame. That move was completed when the customer asked to get a quote for the move to her current residence. Please see Example #1 for the estimate. Please see Example #2 for the clear explanation that was provided and clearly received being that the customer replied to the email.2. Vesely Brothers did move the items into storage but did NOT pack all of those items. One of the owners of Vesely Brothers actually took boxes down that the customer and her father packed in preparation for that move.3. No where at ANY time was there a quote for storage of $80 per month then changed to $150.00. $150 was the monthly charge that was given to them and paid for entire duration of the storage. Please see Example #3 that shows the amounts against the cancelled checks. The issue there is that the customer disagreed and said she had paid the full amount but when given our copies of her cancelled checks; she could not substantiate even after speaking to her own bank.4. Please keep in mind that the estimate for this local move was estimated at $943.87 (Example #1) and the ACTUAL CHARGES totaled $728.51 See Example #4. The customer refused to pay the storage balance that was due per her previous move of $306.945. Our crew was originally asked to move "a few pieces" of furniture internally in the customer's home in order to make room for her storage delivery. Upon arrival; they were asked to move much more and immediately, per our procedure, called in to speak to their supervisor.I myself ([redacted]) spoke to my crew and told them that the customer was paying hourly so there was no issue and to accommodate what needed done. The customer swore and treated my crew with the unprofessional language not vice versa. That, however, cannot be substantiated either way as it becomes a he said, she said.6. The items were in our Government / Military approved and monitored warehouse. It is state of the art and climate controlled. There is no possible way for the items to have waterdamage. 7. Please refer to Example #1 and #2 that goes over the valuation / coverage and the $500 deductible. There were items that were damaged. Please refer to Example #4 from our repair firm determining the damage and what was done.8. Example #5 is our original settlement letter detailing the status. Items were taken to be fixed the day of the move as to expedite the process but when the customer decided that she did not want to pay the deductible; arrangements were made to return them. AT NO TIME WERE THEY DENIED OR REFUSED TO BE RETURNED. Our repair firm would be more than happy to substantiate that as well. I personally picked up one of the items and brought it back to our office to be delivered with one other item.9. Example #6 will show our property damage release form and the customer's signature. We, in good faith, said we would repair the wall and that was completed. You will see that he ok’d this on the form from our repair man and our customer service person followed up with him to make sure that it was completed so to hear that it wasn't done is completely false.We even fixed a piece of flooring that was not our fault and was not on the property damage release form just to appease the customer.10. There was a lamp that was unintentionally knocked over by our men on unloading day. It was not denied that it was done. We brought the lamp to our repair firm and subsequently had 2 other independent firms say that it was worth $125-$200. The shipper's fiance said that it was worth $500. We told him to have it appraised and provide that proof and we would revisit but were not going to send a check for an unsubstantiated amount of money. This falls under our property damage policy in which there is no deductible for the customer.11. The customer's family WAS friends with the Vesely's. We tried to reason with her and even offered to do things that we did not need to. Since then she has gone onto Yelp and posted erroneous information to which we may pursue litigation due to the libelous nature of the comments. She has also stated many, many erroneous statements in her complaint to the Revdex.com. She keeps demanding things to be fixed and threatening legal proceedings. In the end we will be willing to go that route if needed as we are not going to just fix something to make someone happy. I am more than happy to speak to anyone in person regarding any of the above statements. I can be reached at ###-###-####, ext.**