VF Sportswear, Inc.

Dear [redacted]:
This is in response to the complaint lodged by [redacted].  [redacted] ordered some merchandise from [redacted] and the order was sent to the correct address by [redacted].  Unfortunately, UPS delivered the package to the right building but wrong apartment number. ...

The customer did receive their package but kept on writing to you and our consumer relations department after they received the parcel.  We then credited [redacted] for the entire order including shipping. 
There is nothing more that we can do for this customer.  They received the parcel and we credied their account for the merchandise.
If you have any questions, please contact me.  Thank you.
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding VF Sportswear, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Review: This complaint is related to [redacted], I am very disappointed in [redacted]s customer service personnel and their lack of consideration. I truly believe that mistakes can and do happen from time to time, but I also believe that it is important for a business to have a qualified, skilled customer service team to make it right for the customer and to ensure that mistakes do not reoccur.

On 10/**/13 I ordered "new baby bag L print) online. The pattern of the bag was multicolored blocks. I received the bag on Wednesday 10/**/2013 however, it was a completely different pattern (floral pattern). I immediately contacted [redacted]s customer service and spoke to a woman who seemed careless. She said that she would send me a return label for me to reship the incorrect item to them. She also stated that she couldn't guarantee that I would receive the correct bag unless I made a new purchase again, since there is a limited number of these bags in stock. Of course my question was "why do I have to guarantee receiving the correct item by purchasing the same item twice?" She stated that she couldn't communicate with the warehouse to make sure that they hold one for me unless I made another purchase. I asked to speak to a supervisor and was transferred to one ([redacted].) after explaining my dilemma to him, he stated that he would overnight the correct bag that I had ordered originally. On Friday 11/**/13 I received another shipment from [redacted], I opened the box and was shocked to see that the same identical incorrect patterned bag I had received the first time. I immediately contacted customer service and spoke to another supervisor who seemed careless, I explained to him that as a customer I should not be on the phone twice for hours with [redacted]s customer service to try to fix a problem that isn't caused by me. It is simply unacceptable. He basically stated that he was going to check the bin at the warehouse and get back to me and that it would take a few days. I was frustrated to the point that I did not want to continue and asked for a refund. He did not make an attempt to retain me as a customer even after I told him that I would never use [redacted]s in the future. All he had to say was "we will refund your money as soon as you ship us back the bags you had received" This is completely unacceptable and is an easy way to hurt your business.

I also sent this complaint to [redacted]s facebook page on 11/**/2013, I received a reply on 11/**/2013 apologizing for the confusion and asking for the order number and my contact information, which I sent on the same day. I received a response on the same day stating that the issue had been sent to the corporate customer service supervisor, and that I would receive an update on Monday 11/**/2013 and I have not received any response as of today 11/**/2013

There was also a discrepancy in the total amount that I was charged in the invoice that I had received; the amount was lower than what I actually had paid. I also explained this to [redacted]s customer service. However, I received no response.

A simple acknoledgement would be nice.

I had reshipped the incorrect items to [redacted] and the items have been delivered on 11/**/2013Desired Settlement: I need someone to contact me and explain why I was delivered the wrong item twice, and where is the correct item that I had originally bought? I also would like a sincere apology for their lackcommunication and their careless attitude.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding VF Sportswear, Inc. has been resolved.

Sincerely,

Review: I have received the ordered [redacted] . But there is some problem with the goods,a hole on the clothes, also with adverse label.and the item# 21809676. Ref.#[redacted].I bought clothes at June **.and credit card payment.Nautica asked me to return package,and give me a UPS pre-paid return labe.but the lable is not for International returns. I am in China now.Nautica said once returned I can get refund.but they are unable to pay for return shipping outside of the US.Desired Settlement: I hope refund.

Consumer

Response:

At this time, I have not been contacted by VF Sportswear, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I have not received the clothing from [redacted],and [redacted] side said they has shipped ,let me to check the trucking no with their express company by myself .And I find theirs express delivery to the wrong address,so I have not received the cargos until now.But [redacted] side can not accept they delivery to the wrong ship to address.

cargo:clothing 4pics

price:$96.96

trucking no by ups:[redacted]

Orders no:[redacted] actual ship to address:[redacted] wrong address which find on ups delivery proof:[redacted]

difference:actual is [redacted] ,but they delivery to [redacted]Desired Settlement: refund $96.96 to my credit card

Business

Response:

Dear [redacted]:

This is in response to the complaint lodged by [redacted] ordered some merchandise from [redacted] and the order was sent to the correct address by [redacted]. Unfortunately, UPS delivered the package to the right building but wrong apartment number. The customer did receive their package but kept on writing to you and our consumer relations department after they received the parcel. We then credited [redacted] for the entire order including shipping.

There is nothing more that we can do for this customer. They received the parcel and we credied their account for the merchandise.

If you have any questions, please contact me. Thank you.

Review: -In November I returned some items to [redacted]. I called numerous times to try to get a credit for the items that I returned. I had items from three different orders that I sent back in one box and apparently because I did not ship them all back separately this is what the hold up was and still is. I was credited for items from my order [redacted]. I am STILL awaiting a credit for the following:Order Confirmation [redacted]-1Item: [redacted]Description: PRNTED STRIPE CHIFFON TOP, NAVAL BLUE, LARGEQuantity: 1 @ $38.99Shipping Method: Standard GroundArrival dependent upon the shipping method selected.Item: [redacted]Description: DIP DYE MAXI DRESS, PINK LEMONADE, LARGEQuantity: 1 @ $39.59Shipping Method: Standard GroundArrival dependent upon the shipping method selected.Item: [redacted]Description: ELBOW SLV SNAP DRESS, BLUE RADIANCE 14-4816, LARGEQuantity: 1 @ $40.79Shipping Method: Standard GroundArrival dependent upon the shipping method selected.Order Confirmation [redacted]-1Item: 14710903Description: FEEDER STRP GROMMET POLOQuantity: 1 @ $34.65Status: Shipped via: Standard GroundDesired Settlement: I'd like to get a credit for the above items. I shipped them back, I spoke with numerous people including two supervisors. I'd like someone to figure out what is going on within Nautica's Return Warehouse and refund my money for these items.

Review: continued from bottom- mistakenly used wrong box.: I only get 45% off approx.. with $7.39 credit issued me. I confusedly stated I wanted only $4.00, but it is necessarily more, to = $63.50[50% off]. It is a whopping $6.50 All I wanted was the 50% off, not 45% off. I feel stiffed of the rightful amount. 50% doesn't mean $7.39 but 50%[ which they originally created], thus $13.50, not $7.39. I want 50% off as the code promised. I want to be charged only $63.50. So $126.98 approx. $127. So 50% off , would be $127 divided by 2 ='s $63.50. There would be no struggle for the extra $6.50 credited, if I would have gotten the 50% as promised. I mistakenly said it was $4.00, BUT IS IN FACT $6.50.. To maker it clear as I am even getting confused, by their mishap. $126.98[approx. $127 - 50%='s 63.50. $63.50 is the credited amount NOT $50. I DEMAND THAT I BE CHARGED ONLY $63.50. $13.50 MAY NOT APPEAR MUCH, BUT IT IS 5% LESS THAN 50% OFF. I WILL NOT BE CHARGED $76.98 OR $70, BUT $63.50. PLEASE RECOGNIZE THIS, AND RECTIFY THIS PROBLEM. Appreciatively, [redacted]Desired Settlement: Revdex.com: I recently purchased 2 shirts from [redacted], prompted by [redacted] which provided a code to be used- [redacted]-which is self explanatory. It would provide me additional savings, from already reduced items, for 50% off for Fall, Thus [redacted] had an existing code for only 40% off. I explained they credited me only 40%, and not the superior code provided and in concordance with [redacted] for 50% off. They provided a credit of only $7.39. That amount from their wrong total of $76.98='s approx. $70.. Thus not the 50% off equaling $63.49[50% off]. Instead only $70 discount given- a difference of $6.50 Why didn't they make it the original $63.50[50% off], when the code was applied?

Consumer

Response:

At this time, my complaint, ID [redacted] regarding VF Sportswear, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I in their official website to order some clothes, less hair a result, contact them, the results refused to compensate

Order Number:

Thank you for shopping at Nautica.com

We received your order on Jun **, 2014.

Order Number:

PRODUCT PRICE SHIPPING TO

Casual Cuffed Twill

QUANTITY: 1

SHIPPING VIA: Ground

$34.65

3 PACK J Class Socks

QUANTITY: 1

SHIPPING VIA: Ground

$9.45

Beacon Pant

QUANTITY: 1

SHIPPING VIA: Ground

$29.99

Little Boys' Interna

QUANTITY: 1

SHIPPING VIA: Ground

$16.79

Color Block Performa

QUANTITY: 1

SHIPPING VIA: Ground

$23.99

Color Block Performa

QUANTITY: 1

SHIPPING VIA: Ground

$23.99

Performance Deck Pol

QUANTITY: 1

SHIPPING VIA: Ground

$23.99

Two-Tone Leather Bel

QUANTITY: 1

SHIPPING VIA: Ground

$27.65

Wrinkle Resistant Pl

QUANTITY: 1

SHIPPING VIA: Ground

$23.99

Wrinkle Resistant Mi

QUANTITY: 1

SHIPPING VIA: Ground

$23.99Desired Settlement: I ask for a refund, as compensation for my loss.

Consumer

Response:

At this time, I have not been contacted by Nautica Apparel Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased three bags in this order(ORDER NUMBER: **),but only received two bags.So, I wrote an email to KIPLING-USA.COM and asked if one item was left out on 12/[redacted]/13.I received a reply on 12/**/13 which mentioned directly $33.59 will be refund.Here is the reply from KIPLING-USA.COM.Dear Jia, Thank you for contacting www.Kipling-USA.com. We have submitted a credit request for the amount of $33.59 to be processed back to your original form of payment within 3-5 business days. Your credit request identification number is [redacted]. You will be receiving a confirmation email once the credit is processed. Your financial institution may take an additional 5-7 business days to post the credit to your account. If you have additional questions, please visit our online Customer Service section. Again, thank you for contacting us. Sincerely, The Customer Service Team www.Kipling-USA.com However, I waited and waited ,two weeks has passed my credit card didn't receive the refund.Finally I lost patience and wrote KIPLING-USA.COM again on 1/**/14. One day later I received a reply which mentioned KIPLING-USA.COM have no responsible for this order. I wonder how could they do this? How could they broke their words? When I wrote to KIPLING-USA.COM the first time,I didn't ask to be refunded,I just asked to check this missing issue for me.But KIPLING-USA.COMwrote clearly $33.59. will be refunded.I appreciated it very much and believe d they would do it.But then they changed their mind and showed my missing bag is none of their bisiness.$33.59 is not a lot of money ,What irritates me is KIPLING-USA.COM couldnt keep its words.I think KIPLING-USA.COM is making fun of me. In the question order above,there are three items. According to the Shipping Confirmation from KIPLING-USA.COM, three items in this order were shipped in one shipment([redacted]),while I doubt it very much. I tracked it with ups.com it shows the shipping weight is 2.6 LBS. I weigh the item myself and found out one item weight 0.85 LBS(there are some paper filled in).So three items should be 2.56 LBS, and the Paper box is about 0.5 LBS, the total weight should be 3.06 LBS.From the shipping weight,we can see in this shipment([redacted]),there couldnt be three items. Plus the shippment condition of KIPLING-USA.COM is very chaotic,I have reason to believe that one item was left out.Since KIPLING-USA.COM broke its word ,I have no choice but to seek help by Revdex.com.org.Desired Settlement: A refund of $33.59 and apologize

Consumer

Response:

At this time, my complaint, ID [redacted]regarding VF Sportswear, Inc. has been resolved. The company has contacted me directly .Thank you very much!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I went to the [redacted] website to order three pairs of pants. As soon as the webpage loaded an advertisement showed up stating if you give your email address to sign up for their newsletter, you get 30% off your next purchase. I signed up for the newsletter and a few minutes later I received an email with the 30% coupon code. There were no * with any print stating any exclusions. I proceeded to add three pairs of pants to the cart on the website and proceeded to checkout. There I was able to put in the coupon code. When I entered the coupon code, I go a message stating "This coupon can not be combined with other promotions or coupons.". I did not select any promotions or add any other coupons. I then called [redacted]'s customer service line. I spoke to a customer service representative who stated that other customers have complained about the same issue. She was not sure why it would not let me use the coupon and that maybe it was because it was an "Anchor" item. The coupon does not exclude any items. The customer service representative could not honor the 30% coupon but would give me 15% off. I declined and did not complete my order.Desired Settlement: I would like [redacted] to honor the 30% off my order of 3 pairs of pants.

Review: I placed an order from [redacted] on Nov **, 2014 which includes 3 items:SLIM FIT WRINKLE RES,BOX QUILT JACKET and SIGNAL FLAG JACKET.The order number is [redacted].Since I purchased them for my cousin's birthday gift, I shipped the items to my cousin's working place.But when he received the package,he found two items missed and it showed "1 of 1" on the top right corner of the label of the [redacted] package.It is obvious that [redacted] missed shipped the other two items.I send an email to [redacted] inquired the missed shipping items on Jan *, 2015.They replied that they will process refund for the out of item and reship for the in stock item request for me in 2-3 business day.But 15 days past,I still have not received the credit and reship notification.I have written two emails to them during the period.They finally told me they could not be responsible for the contents of the package shipped to a forwarding company on Jan **,2015.I think what they said is so absurd.They was irresponsible for the items just because I shipped the package to my cousin's company. They promised to process the refund and reship request before and how could they breach their promise so easily?Desired Settlement: refund for the out of item and reship for the in stock item