Vibez Studio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot accept a complimentary membership Several of the points in Vibez' response have to be addressed First, the original reason I cancelled (IN PERSON WITH AN [redacted] EMPLOYEE WHO ASSURED ME SHE WOULD CANCEL MY MEMBERSHIP) was my knees could not take the strain of the Zumba program I explained this to the employee I would gladly supply a doctor's note describing my knee issues and advising against strenuous physical activities I stopped Zumba and jogging so my knees would not deteriorate further and potentially require knee replacement A membership would not be helpful at all because I would be unfit to attend the classes Second, Vibez did not issue or offer to issue documentation on cancellation I had no reason to believe Vibez would not cancel my membership when I requested it because one of its employees stated she would take care of it This is a pleasant, family ***d business, not Equinox, so the lack of formal documentation for membership changes is understandable If I did not believe the employees would do as I requested, I would have followed up with the [redacted] asap Not having a document does not change this fact Third, the credit card I used was under my son's account I can provide proof that I am only an authorized user I do not review the monthly statements I only learned of the problem later when he noticed the payments and asked if I was still a member Not bringing this to your attention earlier does not change the fact that I was improperly charged membership fees after requesting cancellation I am and living on a limited fixed income and medicaid Just as this is Vibez' first complaint, this is the first time I have ever filed one I would like a simple resolution: a refund Unfortunately, this is the fault of a Vibez employee, not the [redacted] , but the [redacted] must take responsibility Offering another membership to a senior citizen who cancelled her membership for health reasons is not reasonable, it is cruel As honorable people, please do the right thing Thank you [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I am sorry but we can not find anyone under the name listed - [redacted] in our systemIs that the name of the son or the client? Please provide us with the name of the member who actually attended the classes so we can look into this furtherThank You

Hello [redacted] , We understand that [redacted] is unable to use the free membership so we will approve for her to give it to someone else, or split it up amongst several people Whichever she prefers Just let us know how she would like us to apply and to who Thank you, Best, [redacted]

The name could be under *** *** Her date of birth is *** if that helps and the home address is *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I cannot accept a complimentary membership.  Several of the points in Vibez' response have to be addressed.  
First, the original reason I cancelled (IN PERSON WITH AN [redacted] EMPLOYEE WHO ASSURED ME SHE WOULD CANCEL MY MEMBERSHIP) was my knees could not take the strain of the Zumba program.  I explained this to the employee.  I would gladly supply a doctor's note describing my knee issues and advising against strenuous physical activities.  I stopped Zumba and jogging so my knees would not deteriorate further and potentially require knee replacement.  A membership would not be helpful at all because I would be unfit to attend the classes.  
Second, Vibez did not issue or offer to issue documentation on cancellation.  I had no reason to believe Vibez would not cancel my membership when I requested it because one of its employees stated she would take care of it.  This is a pleasant, family [redacted]d business, not Equinox, so the lack of formal documentation for membership changes is understandable.  If I did not believe the employees would do as I requested, I would have followed up with the [redacted] asap.  Not having a document does not change this fact.  
Third, the credit card I used was under my son's account.  I can provide proof that I am only an authorized user.  I do not review the monthly statements.  I only learned of the problem later when he noticed the payments and asked if I was still a member.  Not bringing this to your attention earlier does not change the fact that I was improperly charged membership fees after requesting cancellation.
I am 62 and living on a limited fixed income and medicaid.  Just as this is Vibez' first complaint, this is the first time I have ever filed one.  I would like a simple resolution: a refund.  Unfortunately, this is the fault of a Vibez employee, not the [redacted], but the [redacted] must take responsibility.  Offering another membership to a senior citizen who cancelled her membership for health reasons is not reasonable, it is cruel.  As honorable people, please do the right thing. 
Thank you
[redacted] 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry but we can not find anyone under the name listed - [redacted] in our system. Is that the name of the son or the client? Please provide us with the name of the member who actually attended the...

classes so we can look into this further. Thank You.

Hello [redacted],
 
We understand that [redacted] is unable to use the free membership so we will approve for her to give it to someone else, or split it up amongst several people.  Whichever she prefers.  Just let us know how she would like us to apply and to who.
 
Thank you,
 
Best,
[redacted]
[redacted]
[redacted]

Review: In November of 2012, I cancelled my membership to Vibez, a zumba studio run by a lady and her mother, with an employee who is not the [redacted]r or her family. The membership was billed to my son's credit card account (I am an authorized user and have a card in my name). The company continue to bill me through December 2013 until I filed a fraud complaint with the credit card company in January.I initially joined Vibez in the summer of 2012, but after a few months, my ailing knees could no longer handle the strain involved, and on doctor's advice, I decided to cancel. I destroyed my membership card and never attended another session after November 2012. In January 2014, I visited Vibez to notify the [redacted]s mother of the situation. She acknowledged that the employee should have processed the cancellation. She asked me to write a letter describing the situation and said her daughter would take care of it. I did not hear back and my attempts at settling this issue have been ignored.Desired Settlement: I would like a refund of $1,027 for 13 months of membership (December 2012 to December 2013) at $79/month.

Business

Response:

I am sorry but we can not find anyone under the name listed - [redacted] in our system. Is that the name of the son or the client? Please provide us with the name of the member who actually attended the classes so we can look into this further. Thank You.

Consumer

Response:

The name could be under [redacted]. Her date of birth is [redacted] if that helps and the home address is [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I cannot accept a complimentary membership. Several of the points in Vibez' response have to be addressed.

First, the original reason I cancelled (IN PERSON WITH AN [redacted] EMPLOYEE WHO ASSURED ME SHE WOULD CANCEL MY MEMBERSHIP) was my knees could not take the strain of the Zumba program. I explained this to the employee. I would gladly supply a doctor's note describing my knee issues and advising against strenuous physical activities. I stopped Zumba and jogging so my knees would not deteriorate further and potentially require knee replacement. A membership would not be helpful at all because I would be unfit to attend the classes.

Second, Vibez did not issue or offer to issue documentation on cancellation. I had no reason to believe Vibez would not cancel my membership when I requested it because one of its employees stated she would take care of it. This is a pleasant, family [redacted]d business, not Equinox, so the lack of formal documentation for membership changes is understandable. If I did not believe the employees would do as I requested, I would have followed up with the [redacted] asap. Not having a document does not change this fact.

Third, the credit card I used was under my son's account. I can provide proof that I am only an authorized user. I do not review the monthly statements. I only learned of the problem later when he noticed the payments and asked if I was still a member. Not bringing this to your attention earlier does not change the fact that I was improperly charged membership fees after requesting cancellation.

I am 62 and living on a limited fixed income and medicaid. Just as this is Vibez' first complaint, this is the first time I have ever filed one. I would like a simple resolution: a refund. Unfortunately, this is the fault of a Vibez employee, not the [redacted], but the [redacted] must take responsibility. Offering another membership to a senior citizen who cancelled her membership for health reasons is not reasonable, it is cruel. As honorable people, please do the right thing.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

We understand that [redacted] is unable to use the free membership so we will approve for her to give it to someone else, or split it up amongst several people. Whichever she prefers. Just let us know how she would like us to apply and to who.

Thank you,

Best,