Vibrant Web

To whom it may concern, I am writing this letter in reference to client, [redacted] I do apologize that our business relationship did not work out and customer satisfaction is very important to us. We have refunded the $9.95 and $29.95 that was charged to your credit card and we wish you...

the best. Thank you for the opportunity to respond to this matter and don't hesitate to contact us with any other questions.  Sincerely,James A[redacted]

To whom it may concern,I am trying to resolve a complaint that I received form [redacted] fora $66.95 total charge that he made online with my company. I do not have a problem refunding this amount to the client but I cant find him in our system with the information that he provided. I was...

late in getting back to you in regards to this complaint #[redacted] because I have been trying to reach the client. The phone number does not work and he has not responded to our emails. Please ask [redacted] to provide the email address he used when he signed up and the last 4 of his credit card #. Iwill refund the money once you respond to me with this information. Thank you for the opportunity to respond to this matter.Thank YouJames A[redacted]

This company advertises a work at home busines it is actually a high pressure web design sales company whom have customer service people whom are alwayes too busy they show a video which shows faulse information states its free then ask for 1x fee then have a sales person keep calling to say you have to spend money to make money and promises you will if you signup only at the premium package like the video showed richard saysthen 1 month later still no money made just lost so I feel this company is taking your money not helping you make it. Please Stay Away

Nov. 26,2015Re. comp*aint #[redacted] & [redacted]Your *etter of Nov. 20,2015 was received on Nov. 2*t, 2015.Inc*uded is a copy of the *etter origina**y sent to Vibrant Web and Upromise credit card services detai*ing the issue.I find it interesting that Vibrant web never responded to me, fo**owing my *etter.A*so inc*uded is a schedu*e of fees provided by Vibrant Web to the credit card company,who forwarded it to me.  P*ease note that the tota* of fees comes to $10,031.90.I fine a fee of $10,031.90 to be beyond excessive!I am p*eased that Vibrant Web is wi**ing to negotiate;however,I stand by my expectation of a refund of$5,000.00 that is sti** on [redacted]'s Upromise credit card.I be*ieve the $5,031.90 Vibrant Web has a*ready received more than a generous price for a web site that[redacted] wi** never use, as she is no *onger ab*e to use a computer.Thank you for your attention and assistance in this troub*esome matter.Sept.6,2015Vibrant Web[redacted]f am writing on beha*f of my daughter,[redacted] s. [redacted],case# [redacted];account #[redacted]xx­xxxx[redacted] was diagnosed with ear*y onset A*zheimer's disease on June 23. 2014, and had to retire at that time. By Sept. she was unab*e to continue driving her car. A*zheimer's severe*y impairs the judgment and memory of the individua*.As winter approached and her garden was put to bed,she had too much time on her hands and spent a *ot of time on the internet,and made some poor judgment choices that put her deep*y in debt, unbeknownst to her fami*y.On 11-19-14 [redacted] purchased the Vibrant Web Associate referra* system for $1.95.She comp*eted the registration on 11-19-14and chose http://[redacted]59.artscraftb*og.com. On 9-2-15**ogged onto that site and when I c*icked on [redacted], "graphic fairy';appeared. fhere was nothi"ng spedfk to [redacted]On 12-30-14 [redacted] was contacted by a "director'' and purchased $5000.00 for their VIP package and-chose wwwourgreengarden.com for her web site. I*ogged onto that web site as we** on 9-2-*Jand a number of pictures of f*owers and some photos of peop*e appeared. Again,nothing specific to [redacted].Whi*e Vibrant Web s.et copious pages of services avai*ab*e to [redacted] to her Upromise credit card,she is unab*e to access them because of her cognitive impairment;she is *n fact,no *onger ab\e to use her computer.[redacted] is considered a vu*nerab*e adu*t;whi*e I rea*ize you had no way of knowing this at the time of the transactions,I sincere*y hope that now that you are aware,you wi** have the understanding and compassion to void the contracts she made with Vibrant WebTherefore,I am respectfu1*y requesting that you contact the Upromise credit card and cance* the$5000.00 that is sti** on [redacted]'s Upromise statement. I tru*y be*ieve that you wou*d not want to take advantage of [redacted], or any other person that is suffering with such a debiHtating disease.Sincere*y, [redacted]'s mother,care giver and driverG*oba* PaymentsDepartement CBD[redacted]
August 11th,  2015Case # [redacted]- Account-[redacted]xx-xxxx-[redacted]To Whom It May Concern: VIBRANT WEB1[redacted]Phoenix, AZ 85022. Thank you for giving Vibrant Web an opportunity  to respond to this pending matter. Mrs. [redacted] purchased our associate referra* system for $1.95 on 11/19/2014. Her activation fee inc*udes a custom five-page website where information and banner *inks for he chosen associate companies are disp*ayed.  We gave her the opportunity to choose an exc*usive sub-domain name for her website and inc*uded its first year's registration in her set up fee. We were  to fina*ize constructfon of her website once she comp*eted the on*ine activation process necessary for its pub*ication  on*ine. Mrs. [redacted] a*so agreed  to additiona* deve*opment for an additiona* $34.95 on the origina* order where she had to agree to the-terms by c*icking the box. Mrs. [redacted] a*so agreed  to the $29.9o5nth*y charge on month*y basis after the first 5 days. I  am inc*uding the page with terms and conditions and the actua* terms and conditions agreed to by c*icking.Mrs. [redacted] comp*eted the registration process on 11/19/2014 and chose http:/ I [redacted]59.artscraftsbtog.com as hfs sub domafn far her website. Her site has remained on*ine and functiona* since the re  istration date. Mrs. [redacted] spoke with our Domain Director on 11/24/2014 and spent $4995.00 for our VIP additiona* deve*opment and chose the domai n name www.ourgreengarden.com. Her website has remained on*ine and functiona* since the comp*etion date.The deve*opment was to inc*ude custom design, artic*e writing, banner ads, socia* media p*ug-ins, Facebook fanpage, Twitter page, Goog*e+ Page and directory submissions. I   am inc*uding the statement of work showing a** the agreed  upon work and signed contact  between  Mrs. [redacted] and Vibrant Web for the comp*eted work.Once again on 1213012014 Mrs. [redacted] spoke with our director again and purchased additiona* deve*opment for $5000.00 to inc*ude Drop ship products,  who*esa*e  store, custom c*esBay sttore, Paypa* integragtion, RSS Feeds, and news*etters. We are inc*uding the NMI gateway

To whom it may concern,
I have tried to contact Mrs. C[redacted] via phone but we have been unable to connect.  When she originally signed up for her custom website, we register it under our company. The only reason we do this is to prevent Mrs. C[redacted] from...

being solicited by other companies after her domain was registered. . We do not have any problem at all releasing the domain name [redacted] into Xi C[redacted] name under her [redacted] account. Now with the concern about the top selling products on her website, we can always change the products listed in the store with a simple request from our client. We have fulfilled the [redacted] commercial that you purchased and it is linked to your website or she can search it directly on you tube.Last of all, the website that Mrs. C[redacted] is referencing is actually the scam itself. If you actually really dig into the site [redacted], the whole website is another business opportunity plugging themselves as the #1 opportunity online. The guy on there calls himself Chaz and he is talking bad about 15 different companies and keeps referring people to sign up for his wealthy [redacted] program. If you really look at this site, there are only 2 comments made by actual Vibrant clients. The rest of the comments are all Chaz talking bad about everybody else to make his program wealthy affiliates look better. All things considered, we have fulfilled all products and services that Mrs. C[redacted] has purchased up to this point but customer satisfaction is very important to us, so we are willing to work out a fair refund and allow her to continue with the program. Mrs. C[redacted] has already charged back the $2500 purchase though [redacted] and we have decided not to pursue this on our end. We are also willing to refund an additional $2500 back to her credit card, bringing the total to $5,000 out of the $9000 she spent.Sincerely,
James A[redacted]
Vibrant
866-737-7346 Ext 6125

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, I am writing this email in regards to [redacted] complaint about a $29.95 charge on his account. This charge was for an online website platform he purchased from our company. We are sorry if there was any inconvenience with this charge and we have refunded the $29.95....

Thank you for the opportunity to respond to this matter. Thank You

To whom it may concern, I am responding to the complaint made by Gail W[redacted]. Mrs. W[redacted] spent $400 on a website with our company and she did call our office to request a refund. it seems that she may have been discouraged that she did not speak with somebody about this matter right away. My...

support representative Jess spoke to Mrs. W[redacted] on March 29th and she told Mrs. W[redacted] that we will refund the entire $400. I received this complaint on the same day, so I am assuming Mrs. W[redacted] sent this complaint on an earlier date. We have already refunded the $400 back to her credit card and it should have posted to her account.  Thank you for the opportunity to respond to this matter and please don't hesitate to contact us with any other questions.  Sincerely,James A[redacted]Vibrant866-737-7346 Ext [redacted]

To whom it may concern,First of all, we appreciate the opportunity to respond to this matter and would certainly like to resolve it in a timely manner. In reference to this complaint, we did make an effort to resolve this issue with the client but there was some miscommunication between us...

and we were unable to do so. We did return her phone calls from the messages she left with our business hours, but unfortunately we were not able to connect with each other. Customer satisfaction is very important to us, so we don't have a problem working with Mrs. [redacted] in regards to a refund. I just want it to be clear that we certainly did not purposely charge Mrs. [redacted] the monthly hosting charge to cause an issue with her bank account in any way. In fact, we actually did process a refund of $29.95 on December 5th and then by accident did not deactivate her account so she was charged in January. With this in mind that leaves a total spent of $89.85 which is 3 payments of $29.95, and that is less than the requested settlement of $229.99. However after reviewing this account, we would like to offer the disputed settlement amount and resolve this issue to the customer's satisfaction. In order to accommodate this, we would need to know what debit card we will be refunding or we can do a payment through [redacted] whichever the customer would prefer. Also we would to know that this will be resolved properly through the Revdex.com as well. We are glad that we were able to respond to this matter and satisfy the customer.Sincerely,Vwhosting Services LLC

To whom it may concern,  I am writing this email in regards to a complaint made by [redacted] about the purchase she made for $1500 for web development. It seems like there was a little miscommunication between Mrs. [redacted] and our company, but I am happy that we were able to resolve the...

issues today. We agreed that Mrs. [redacted] will continue with her website and working with my support team. Vibrant will also be refunding $500 back to her credit card, stopping all monthly hosting charges and also adding a custom store to her website to help her out. Thank you for the opportunity to respond to this matter and please don't hesitate to contact me with any other questions or concerns. Thank YouJim A[redacted]Vibrant Web###-###-####

To Whom it may concern,
I am happy to say that I have spoken directly to Mr. [redacted] and we have resolved the issue between us. I apologized to Mr. [redacted] that our business relationship did not work out and explained that customer satisfaction is very important to us. We came to an agreement...

that Vibrant would refund $1000 to his credit card. I have completed the refund on my end and sent receipts to Mr. [redacted] showing this was done. I have also given him the option to keep his website and domain name if he chooses to do so at any time in the future. Thank you for the opportunity to respond to this matter and please contact me with any other questions. 
Sincerely,
Jim A*r[redacted]
Vibrant
[redacted]

To whom it may concern, I am writing this in response the complaint made by Catherine M[redacted] in regards to the website platform she purchased for $9.95.  We would like to start off by apologizing for the way you were spoken too and want to reiterate that customer satisfaction is very...

important to us. We have refunded the $9.95 that was spent and of course there will be no further charges moving forward. Thank you for the opportunity to respond to this matter and please contact us with any other questions. Sincerely,James A[redacted]VW Hosting866-737-7346 Ext [redacted]

I did receive the response from Xi C[redacted] in regards to the purchase that she made from Vibrant Web and the resolution she would like financially. I reached out to Mrs. C[redacted] myself on March 25, 30, and April 1st. She did return my call once and asked that I call her back but she wasn't available for our appointment. At this point I still have not heard back from Mrs. C[redacted] to try and resolve the issue at between us. We have fulfilled all the products and services that she purchased up to this point that we were able too without her involvement. Customer satisfaction is very important to us and that is why I tried to offer a refund of 50%but unfortunately she denied it. The problem that I have with agreeing to any more of a refund is that we did complete the development she purchased via the contracts attached. Also after Mrs. C[redacted] tried to negotiate through the Revdex.com, she charged back some of the purchases that she made. I have already received a chargeback for $3200, $500 and $2500 through paypal, which leaves 2 purchases of $1495 still left in limbo. I did not fight the $2500 dispute through paypal, so she has already received that as a credit out of courtesy. I don't feel comfortable agreeing to anymore of a refund because I don't know where she stands with the other purchases. I had to respond to the $3200 and $500 chargeback she did because it was time sensitive and she was not returning my phone calls. If Mrs. C[redacted] would like to transparent about the 2 transactions left in question, then I would be happy to speak with her to a try and resolve things further.Please feel free to look at the website ([redacted])  that was built by my company for her and contact me with any other questions.Thank you for the opportunity to respond to this matter.SincerelyJames A[redacted]Vibrant Web[redacted]

To whom it may concern,
 
I am writing this emai* to acknow*edge the comp*aint registered by Frances [redacted] and my c*ient [redacted]. As I stated previous*y, we have fu*fi**ed a** products and services purchased.   There was no way of knowing that Mrs. [redacted] had any medica* issues she was dea*ing with that affected her decision making. However, customer satisfaction is very important to our company and we wou*d *ike to reso*ve any issues amicab*y. Vibrant Web is wi**ing to refund the requested amount of $5,000 to satisfy this comp*aint. We wi** issue the refund out of courtesy for Mrs. [redacted], but we wou*d *ike to ask that Ms. [redacted] retract a** other comp*aints she has made with the State of Arizona and Minnesota. I fee* that this is a fair reso*ution considering we are taking a *oss on this account and the origina* purchases were made over 1 year ago. Once I hear back from Ms. [redacted] that she wi** retract the other comp*aints, then I wi** be happy to process the refund requested. A*so p*ease confirm that the credit card that needs to be refunded is the [redacted] ending in 8769? Mrs. [redacted] used a few different credit cards with our company, so I want to make sure we have the correct card to refund. Thank you for the opportunity to respond to this matter and we *ook forward to reso*ving everything in a time*y manner. P*ease fee* free to contact me with any other questions or concerns. 
Sincere*y,
James A[redacted]

To Whom it may concern,I appreciate the opportunity to respond to this matter and I am happy to say that we have already resolved the issue. We do apologize for the mistake with Mr. [redacted] account and we have refunded both the $1.95 and the $29.95. I am confident that these have...

deposited into Mr. [redacted] account and I have attached a copy of the receipts showing this has been done.  We have closed his account down and made sure he will not be charged further. If you need anything else, please don't hesitate to contact me with any other questions.Sincerely,[redacted]Owner###-###-#### Ext [redacted]

To whom it may concern,I have tried to contact Mrs. C[redacted] via phone but we have been unable to connect.  When she originally signed up for her custom website, we register it under our company. The only reason we do this is to prevent Mrs. C[redacted] from being solicited by other...

companies after her domain was registered. . We do not have any problem at all releasing the domain name [redacted] into Xi C[redacted] name under her [redacted] account. Now with the concern about the top selling products on her website, we can always change the products listed in the store with a simple request from our client. We have fulfilled the [redacted] commercial that you purchased and it is linked to your website or she can search it directly on you tube.Last of all, the website that Mrs. C[redacted] is referencing is actually the scam itself. If you actually really dig into the site [redacted], the whole website is another business opportunity plugging themselves as the #1 opportunity online. The guy on there calls himself Chaz and he is talking bad about 15 different companies and keeps referring people to sign up for his wealthy [redacted] program. If you really look at this site, there are only 2 comments made by actual Vibrant clients. The rest of the comments are all Chaz talking bad about everybody else to make his program wealthy affiliates look better. All things considered, we have fulfilled all products and services that Mrs. C[redacted] has purchased up to this point but customer satisfaction is very important to us, so we are willing to work out a fair refund and allow her to continue with the program. Mrs. C[redacted] has already charged back the $2500 purchase though [redacted] and we have decided not to pursue this on our end. We are also willing to refund an additional $2500 back to her credit card, bringing the total to $5,000 out of the $9000 she spent.Sincerely,James A[redacted]Vibrant866-737-7346 Ext 6125

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.4 ×30=120.00 overdraw fees.  4 months of my time, aggravation 20.00 more than fair!  89.85 returned funds.  89.85+120.00+ 20.00 =129.85. Apologies to credit union and self.  Doing the right thing is the thing to do! They have been given acct. No. That was canceled because of their mistakes and. Aster card no. Which  they haven't used.  No more financial info unless Revdex.com will intercede as third party.
Regards
[redacted]

Please refer to the attached document.   This is the first contact that I received from [redacted]x.  However, if you look at the actual domain name after the admin's address, it doesn't have the appropriate name (which I'm guessing would have been [redacted]).  Instead it is addressed as [redacted]". Coincidence?Also - how is it that not only does this company have the same address as [redacted]x but also provides the same services that [redacted]x does as well?On top of which I did receive a call today from James from [redacted]x to contact him regarding the refund that I was going to be getting.  I did not call him back - I was following the instructions that were given to me when I submitted this claim.

I am having a hard time locating your account with us. Can you please verify with me the name, email address and last four of your credit card that was used to get started. Also if you can please verify the dates, and amount that you were charged from us. One last thing would be what the actual descriptor on your credit card statement says who the charge is from.  As I stated,  I do not have a problem refunding all charges but for some reason we are having a difficult time finding your account. Look forward to your response so we can close this complaint. Please feel free to call us directly so we can get things taken care of. ThanksJim A[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was in contact with the owner of the web developer.owner.was not notified of server change.why site was down.site appears to work ok now.problem.no customer service.he claims he was in contact with me several times and to teach me how to use my site. NOT.had to get in contact with them to enter my own site after server change.got lucky.got response. have had no contact with them since you contacted them.then they called me. they havent checked to see if things were going ok or not.called them several times. answering machine only.tried last week.wed thur fri same thing answer machine.no calls back since.NOTHING.I am not good at disputes.that is why I ask for your help.I have more invested than what I want refunded.just want a refund for the amount I requested.thank you.Regards,[redacted]