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Vic's Appliance & Repair Sales & Service

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Vic's Appliance & Repair Sales & Service Reviews (1)

Review: [redacted] arrived at my house @ 11:09am looked at my dryer, was fiddling around trying to decide what to do - how to proceed with a diagnosis, he was very slow moving, I was standing there the whole time, he turned the dryer on and went outside, he came back 5 minutes later, said the vent outside was covered with lint, and charged me $100, for that. $69 for the trip charge, and $30 dollars for labor (for 5 minutes!!!) lawyers don't even make that much money! I was so mad when he left at 11:28, I called him a few minutes later to tell him he should be ashamed of himself for ripping me off, and I hope he can sleep at night, he made justifications for his greed, and I hung up on him. Most of that 19 minutes he was here, was writing out the invoice, I had to go sit down, I couldn't stand anymore, I couldn't wait for him to leave my house. When I looked at the invoice, I realized his address is less than a mile from me, and he charged $69 for a trip charge. I should be a taxi driver making those wages!! I feel I was ripped off tremendously, but I'm too polite to clobber him. I hope he has to answer for it. Guys like him give good hearted business people a bad name.Desired Settlement: Ideally, a partial refund. I would like to be charged more fairly for that service. I feel it was extreme.

Business

Response:

Business states that consumer contacted them stating their dryer was taking an excessive amount of time to dry the clothing. Business diagnosed the issues with the dryer, fixed the issues and left the dryer up and running at normal quality standards. As far as the service call goes, it is common practice around the appliance repair industry to charge that given amount if not more. The standard labor charge for the service performed is actually $78 dollars but the business decided to only charge $30. Business goes from house call to house call and the billing address should not be used as a point of reference for prices charged. In the end, the services were rendered, the unit was repaired and the customer was charged accordingly.

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Description: Appliances - Major - Dealers

Address: 5431 Auburn Blvd Ste 203, Sacramento, California, United States, 95841

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