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VickyC5 Reviews (2)

Review: To Whom It May Concern:I was under contract with the vendor, VickyC5 in October 2012 for my wedding date. There was currently a promotion which was $1000 for hair and make up services for 4 individuals which included travel costs in NYC. I signed and within my contract it was stated I would received these services on site. I had explain my venue for my wedding was in Bronx and the vendor understood.Circumstances arose and my venue had to change to Manhattan. However, a changed occurred two months ago and my venue in the Bronx allowed me to use their site. It included a slight change in time which the vendor could accommodated but they demanded more money, $300. Their logic was the Bronx is not New York City. I felt trapped by this vendor because it was 2 months before my wedding and I believe the vendor was trying to take advantage of the situation. Worse ever - the vendor refused to speak with me over the phone and did not return or have another representative who signed me call me back. The sales secretary [redacted] was rude and really refused to settle the issue unless they received more money. If you need emails and the promotion details, I have those documents.Desired Settlement: I would like my $300 deposit back. The vendor lied about the services they would provided and I felt extremely threaten by their sales secretary [redacted].

Business

Response:

Dear. [redacted]

We have very good answers to this customer, [redacted].

She initially signed the contract back on Oct **, 2012 for a wedding hair & makeup with us VickyC5 with Oct 2012 promotion for the Bride and three Bridesmaids Hair & makeup service on July **, 2013.

First, she sent us email on Oct *, 2012 to reserve a spot for trial hair & makeup on Oct **, 2012 at price of $50.00. This $50.00 was also the promotional rate compare to $300.00. But, suddenly she sent another email on Oct **, 2012 at 6:52pm to reschedule her trial on Oct **, 2012 instead because she said she has emergency. Therefore, we rescheduled her trial as she wanted at 5:00pm on Oct **, 2012.

And, this customer, [redacted] came on Oct **, 2012 and loved her trial hair & makeup, therefore, she signed a wedding beauty contract with us with 30% non-refundable deposit which she was aware of with wedding beauty price of $1,000.00, as promotional price.

After the contract, she did not send any email or no communication until Jan *, 2013. She sent email to us on Jan *, 2013 questioning the timing for hair & makeup on her wedding date. So, we responded to her on same date, Jan *, 2013 saying that we need about 3 hours and 1/2 hour to prep her and her parties for hair & makeup. And she sent email to us on Jan *, 2013 saying that she wanted to change her getting ready location to our salon and wanted to be ready by 3:00PM. Originally she signed the contract that she wanted to be ready by 12:00PM, instead. Therefore, we accommodated her need to our salon, instead of traveling to one of her bridesmaids house in Manhattan, NY and changed her getting ready time, even if, we have many other wedding on July**, 2013 to satisfy her need, because, she signed the contract with us.

But, on Jan *, 2013, she sent another email saying that one of her bridesmaid can help her to be ready at their home, so, we changed the getting ready location for her one more time to satisfy her.

Moreover, she sent another email to us on Jan **, 2013 that she wanted to be ready at [redacted] from 11:00am to 2:30pm for her convenience and we accepted her change one more time.

No other communication until Mar **, 2013 from her, but, on Mar **, 2013 she sent email to us that she need to change her getting ready time starting from 10am and we accepted her changes one more time.

But, she sent email on May *, 2013 that she want to be ready at New York Botanical Gardens the Bronx, and she wanted to change starting from 12:00pm instead. But, we have problem started from this point.

As a makeup and hair company located in Manhattan, we just can not change her getting ready location and time continuously only for her, if we do that, what about other Brides who are getting marry on July **, 2013? If [redacted] is the ONLY BRIDE who is getting marry on this date, YES, we have no problem to change for her, but, what about many other Brides. Many other Brides, they have to change their getting ready time and location due to this [redacted]. We just can not change her ready time and location, then we have many other conflicts with other Brides. And, because of [redacted] was changing her getting ready time and location so many times as explained above, we could not accept many other Brides who want to hire us as their hair & makeup artists.

I have kept all the communication between [redacted] as evidence that we has changed so many times for location and time and now she is complaining to Revdex.com and many other web site and give us bad review. I personally do not think that she would not do this. She has been very selfish to her ONLY. There are many other Brides who were affected because of his bride, [redacted].

This [redacted] wanted to take advantage of many companies located in Manhattan by changing her location and time, which we agreed many time to satisfy her need.

Back on May *, 2013, [redacted] sent us email finally that she wanted to keep her original getting ready location at [redacted], which is at Her Bridesmaids house, name is [redacted] and starting at 10:00AM. And we finally accepted her change one more time.

But, she called on May **, 2013 around 3:00pm that she wanted to cancel her wedding with us VickyC5 suddenly, therefore, we sent email to confirm to cancel.

Due to this, we lost three (3) other Brides, who wanted to book with us. Why, because [redacted] changed so many time for her time and location. On top of this, she gives bad review?

As explained above, I keep all the communication email between us.

This person is not a good manner person, she only knows herself not considering other. For a vendor like us, please do not get victimized by this kine of Bride.

Business

Response:

[redacted]'s wedding beauty was cancelled by the Bride, [redacted]. And clearly indicated that 30% deposit is Non-Refundable on the contract which both parties signed on.

We have all the emails communication that [redacted] has changed several times for getting ready locations and time.

To Whom It May Concern:I was under contract with the vendor, VickyC5 in October 2012 for my wedding date. There was currently a promotion which was $1000 for hair and make up services for 4 individuals which included travel costs in NYC. I signed and within my contract it was stated I would received these services on site. I had explain my venue for my wedding was in Bronx and the vendor understood.Circumstances arose and my venue had to change to Manhattan. However, a changed occurred two months ago and my venue in the Bronx allowed me to use their site. It included a slight change in time which the vendor could accommodated but they demanded more money, $300. Their logic was the Bronx is not New York City. I felt trapped by this vendor because it was 2 months before my wedding and I believe the vendor was trying to take advantage of the situation. Worse ever - the vendor refused to speak with me over the phone and did not return or have another representative who signed me call me back. The sales secretary [redacted] was rude and really refused to settle the issue unless they received more money. If you need emails and the promotion details, I have those documents.

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Description: BEAUTY SALONS

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