Victor's Landscaping, Inc.

Work completed & invoiced to date for client has not been paid in full. One portion of the project, the city has required road closure/permit in order to complete the workA change order was submitted to the client. Client did not approve the change orderUnfortunately we cannot
proceed without the approved change order from the client. Thank You.Linda A***

I received a call from *** making the accusation that office staff ran his card without authorizationI personally spoke with the client, I advised him that we would reverse the transaction on the past due amount of 233.28, if an alternate form of payment was given to satisfy the past due
amount. This offer was declined. *** request a cleand grass/weed control servicesservices were recommend to *** for the requesting long term weeds control*** refused to follow the recommendations, and only approved a part of the services recommendAfter several emails with *** in failed attempts to convince *** to follow our recommendation. HE insisted on only a part of services recommendedThis is the reason *** did not received his expected resultsWork was completed per the term of the contract and approved services on 2/18/2015. Per ***’s request, *** completed an inspection of the property. Property looked good and services contracted were fulfilled. *** called to follow up and never received a returned call. It is company policy, that a client provide us with a credit card for deposit and payment after a job is completed, to be processed if an invoice becomes overdue.Additionally, the client stated that a previous phone conversation with office staff had been recorded, he also stated that our conversation above was being recorded. I would like to request that *** provide a copy of both recorded conversations

The client has made some statement that we’d like to clarifyFirstly, her complaint is not in chronological order.Victor’s Landscaping, Inc., first provided an estimate to the GC one year ago in VLI received approval on the original estimateGC was contacted to advise that the estimate was
no longer valid and our company provided them with an updated estimate, which was provided to the GC via email and approved by the GCThe GC has their own free will to accept or decline any proposal or change order provided.This project had multiple change orders, which were prompted at the client’s request, this caused the scope of work to changeGC received invoices for services that were completed and approved by the GCProject was not stopped due to a change order, but rather pending a delivery of special order light fixturesOur communication with the GC was via email, and in several emails the GC stated how great the job was looking and complimenting the professionalism of our crewOur contract clearly states a 30-day warranty on plant material, which can be extended with an active maintenance contract, of which is not in place on this propertyNot once during the project, did our company receive any reported issues from the GCTo this day, I have not received any such email on issues to be addressed.The GC did send her apologies regarding her comments, although the apology was not sincere and was without remorse since abusive behavior continued after the apologyAs an employer, I felt I needed to protect my employees from the endless abusive & derogatory emailsI gave specific instruction to the GC that all future communication was to go directly to me.My employees would never make a comment of “they’re on their own.” If a name and date is provided it would be beneficial to an investigation.A partial payment check was received in the amount of $9114.93, which had a full lien release statement on the face of the check, however, a full balance owed is in the excess of $24,500.00.We welcome arbitration for this complaint

Work was started on the jobVLI pulled workers off job and a new estimate was drawn up and agreed upon Since the same set of plans were used in and 2016, the owner of complex requested clarification on price changes Two different spread sheets of numbers and several different proposals were presented by the project manager of VLI which only caused a great deal of more confusion and involved a huge amount of my time for many days Project was stopped again after restart because TLI's insistence that plumber needed to fix an irrigation connection discrepancy involving a different sizeHowever, there were multiple other projects on site that could have been worked on AND TCM informed TLI on numerous occasions to proceed with existing irrigation connection size as plumber was not going to change it and to proceed with other work as per contract TCM offered to cover cost of around one dollar per hookup difference in price Work finally resumed and TLI hooked up with existing connectionTCM tried on to reassure VLI that the quality of work during the project was not the issue that the issue was billing to try to keep an open channel of communication on a professional level in spite of the derogatory remarks being emailed about the general contractor from VLICommunication between VLI and TCM about the estimate discrepancies at the start of the project forward was handled by me, (the sole member of TCM) to stop the huge drain of time on my general contractor in dealing with the confusion at VLI As one can see from the remarks of VLI, the barrage at me and my general contractor never ceased and it was impossible to have a professional communication with this companyAt no time did I receive an apology for the unprofessional communication from VLI aimed at my general contractor and myselfI tried to get a professional conversation going but my apology for doubting the integrity and motivation of VLI's employees in an email to Victor went unanswered and from that time forward, all communication was ignored for some timeDuring the project, a great deal of communication was carried out over the phone in an effort to expedite completion of tasks My general contractor does not use email in the field and hence left multiple phone messages to multiple people at VLI alerting them of the problems at the siteThese messages were never answeredSince Victor's ultimatum to his employees to stop communication was directed specifically at me by email, my general contractor did not realize immediately that the company was not going to answer him nor was he even aware of the ultimatumVictor is now claiming that he was not informed by his employees of this phone messages. The "you are on your own" palm tree problem was fixed by TCM TCM has multiple workers on site that can verify the problem existedHowever, VLI has been informed several times that this issue has been resolved and has never been involved nor does it affect payment in any way These debates are not constructive in solving the problem of giving our client, the owner of the complex, a landscape job that is deserving of the investment of a substantial amount of moneyThe partial payment of $was given to TLI as a partial payment from the "bank"And a bank draw was held up for all subs nearly two weeks since VLI had a problem giving TCM a proper invoice since bank draws are only done once a monthHowever, work was not completed and hence a full payment could not be drawn at that timeThe statement that the bank stamps on "every check" to "every sub" on this project during the full term of this project has had a release for the amount of the check and is legally not binding on the contract amountAll subs on this project who have received partial payments are aware of the statement and have signed and still sign the statement and receive their payments with no complaintsVictor at NO time has made any attempt to contact the general contractor and arrange a time to meet with him on the project site to discuss reported problems and he has NEVER attempted to talk to him over the phone Instead Victor chose to come out to the site sometime between 4PM and 5PM on a day where the temp was near degreesHe was accompanied by his job supervisor who is aware that *** is available on the project between 5AM and 3PMA plumber happened to have returned to the site after it was gated and locked and was available and let them in The plumber has stated that Victor and the supervisor did work on the fountain for approximately minutes to "turn on the water." Victor has been notified by me that the general contractor communicates by text and telephone NOT by email as VLI has flooded his email with volumes of CC'D confusing billing problem emailsEven then he has never emailed my general contractor with a request to set up a time to talk or meet in spite of the fact that I have informed him, since I am not in the state, and do not work on site, I cannot adequately discuss with him the problems involvedTCM has a formal complaint filed with the ROC involving workmanship problems on this project and is awaiting their procedure since Victor has refused to fix any of the existing problemsIt appears that TCM will be forced to hire another landscaper to remedy the problems, which now include but are not limited to pooling water from a leak at the base of the fountain that Victor recently attempted to fix, pooling water from leaks not at plant locations and pooling water from rain in front of apartment doorsThere is also the issue of incorrect irrigation to cactus and palms on the same watering zone which has been verified by another landscaperThe main problem that I see with VLI is that upper management has formed a preconceived notion of TCM and its employeesThis total disrespect and lack of trust has prevented and continues to prevent any constructive communication toward handling problems which could be and should be fixed to ensure that our client, the owner of the apartment complex, gets the professional job that he is paying forIt surely appears that Victor and his employees would rather play the "blame" game to prove that VLI is never wrong then to provide their customer with the satisfaction of knowing that they have received quality work