Victorian Properties

Dear *** ***
We write in response to the above complaintFirst, the *** *** ***., which is the principal occupant of the building at which *** *** submitted the $rental
application fee referenced in *** ***'s complaint,
was not the party*** *** was
applying toThat party was Victorian Properties, LLC, an unrelated Virginia limited liability
company which owns the real property that was shown to *** ***Victorian Properties,
LLC has personnel at the same address occupied by *** *** *** *** Please correct
your records to reflect that the above complaint is against Victorian Properties, LLC, which is
providing this response
*** *** contacted Victorian on or about September 6,2014 to inquire about a rental
property in *** *** that Victorian was advertising for leaseOn September 7, 2014,
*** ***, a representative of Victorian Properties showed *** *** the unit, *** *** *** which is several miles south of Charlottesville, and takes 20-minutes of driving
from our location north f town to reach the siteAfter the showing, *** *** was interested
and submitted a rental application on the following dayThe application was reviewed and
rejected*** *** left a voicemail on September 8,at the telephone number provided
by *** *** indicating that her application was not accepted*** *** specifically recalls
she heard *** ***'s voice on the recording inviting callers to leave a message, and
specifically recalls that she left the message within 24 hours of receiving the application and fee
We did not represent to*** *** that she would definitely receive the unit, or that she
would receive a refund if she was rejectedWe regret her dissatisfaction, but believe we fulfilled
our responsibility to quickly review her application and respond to her at her telephone number

Review: I filled out an application and played the $35 fee. I was told I would receive a call back if I qualified or If I didnt, in 24 hours. I NEVER received a call back. I consider this fraud. You basically took my money and didn't even brother to contact me to tell me if I was or wasn't qualified! Poor business service!Desired Settlement: I should at least get my $35 back.

Business

Response:

Dear [redacted]

We write in response to the above complaint. First, the [redacted]., which is the principal occupant of the building at which [redacted] submitted the $35.00 rental

application fee referenced in [redacted]'s complaint, was not the party[redacted] was

applying to. That party was Victorian Properties, LLC, an unrelated Virginia limited liability

company which owns the real property that was shown to [redacted]. Victorian Properties,

LLC has personnel at the same address occupied by [redacted] Please correct

your records to reflect that the above complaint is against Victorian Properties, LLC, which is

providing this response.

[redacted] contacted Victorian on or about September 6,2014 to inquire about a rental

property in [redacted] that Victorian was advertising for lease. On September 7, 2014,

[redacted], a representative of Victorian Properties showed [redacted] the unit, [redacted] which is several miles south of Charlottesville, and takes 20-25 minutes of driving

from our location north 0 f town to reach the site. After the showing, [redacted] was interested

and submitted a rental application on the following day. The application was reviewed and

rejected. [redacted] left a voicemail on September 8,2014 at the telephone number provided

by [redacted] indicating that her application was not accepted. [redacted] specifically recalls

she heard [redacted]'s voice on the recording inviting callers to leave a message, and

specifically recalls that she left the message within 24 hours of receiving the application and fee.

We did not represent to[redacted] that she would definitely receive the unit, or that she

would receive a refund if she was rejected. We regret her dissatisfaction, but believe we fulfilled

our responsibility to quickly review her application and respond to her at her telephone number.