Victoria's Bridal Boutique

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not the case, everyone in the party was unsatisfied with the service that was recieved and everyone did complain, None of the tuxeos were ready when we arrived we had to wait for them to gather everything together and there was no way my son would have wore the tuxedo due to the fact that he is a 30 waist and the pants they provided were a 38 waist, that Monday of 9/1 is a nationaly reconized holiday and when I showed up to return it that day the doors were locked so I had no choice but to bring it back on 09/02. I did request my deposit back and I was denied this and in fact she walked away from me while we were discussing the matter and this is why I walked away and I did state to her that I would be filing a complaint not only with the Revdex.com but also my bank. And yes I agree there were 3 witnesses but they were all of her employees and no other customers were there. I can vouch for not only myself but including everyone that was in the party that did business with this place and they as well can be witnesses to what I am saying. The day I went in and picked the tuxedo up another customer who was also in the same party as me we both asked the business owner what would give them a reason as to why they wouldnt refund the deposit she said she has always given the deposit back and there would be no reason, there for I also have a witness that can vouch for me. She was completelty unprofessional and very rude mannered and she just wanted to argue. I took the portion of the reciept that had a copy of my identification cause they seem very untrustworthy and I did not want them to have access to my personal information on top of having my debit card information. After I left the store I immediatly went to my bank and cancled my debit card and was issued another one. I also disputed all of the charges that she placed. I have advised the remaining amount of the party to do so but I can not make them do it. There have been complaints place on [redacted], [redacted] and 3 on your side as well as Revdex.com. When I went in there I did explain to them that we couldnt use the tuxedo and to just go ahead and give me my deposit back and I would leave it as that, she then said no and said for me to do whatever it is that I need to do.
Regards,
[redacted]

Per complain #[redacted] I was tried to response on line but response the case was number is invalid , here I am response you with this letter, first of all we would like Thank you and appreciate for you to informed us the incidence .After investigated the complain with my employee ,I hate to say...

this, but  I was told she is a big lair,her son did used the rented tuxedo and returned one day late date of return was 9/1/2014 she did came in on 9/2/2014. (three peoples were there witnessed at that time) attached is a partially copied of the agreement the other half are conditions and her Identification, which she did ripped and ran off with it , she was late but my employee gave her a brake not to charge her for the late fees,but we have to put the $20 deposit  refund back to her credit card which she was used for the payment,because of for our taxation record  and merchant service charged. She was refused and demanded for cash. That how iswas started, she tried to ran off with the agreement and replied" I am working  at Bank One and I'd know how to get all my money back",  in her group were 38 tuxedos and they all rented from us every one returned there tuxedos on time and all got their deposit back they seem to be happy and no complained.  In business some customers are very difficult  to deal with and is not easy,they pick up tuxedo 3 days before the party date they should be try-on if any problems we're here 7 day a week and we give them 2 days to return, we tried to make customers happy , some time they just not appreciate it, they took advantaged and still  gave us the problems.

Per complain #[redacted] I was tried to response on line but response the case was number is invalid , here I am response you with this letter, first of all we would like Thank you and appreciate for you to informed us the incidence .After investigated the complain with my employee ,I hate to say...

this, but  I was told she is a big lair,her son did used the rented tuxedo and returned one day late date of return was 9/1/2014 she did came in on 9/2/2014. (three peoples were there witnessed at that time) attached is a partially copied of the agreement the other half are conditions and her Identification, which she did ripped and ran off with it , she was late but my employee gave her a brake not to charge her for the late fees,but we have to put the $20 deposit  refund back to her credit card which she was used for the payment,because of for our taxation record  and merchant service charged. She was refused and demanded for cash. That how iswas started, she tried to ran off with the agreement and replied" I am working  at Bank One and I'd know how to get all my money back",  in her group were 38 tuxedos and they all rented from us every one returned there tuxedos on time and all got their deposit back they seem to be happy and no complained.  In business some customers are very difficult  to deal with and is not easy,they pick up tuxedo 3 days before the party date they should be try-on if any problems we're here 7 day a week and we give them 2 days to return, we tried to make customers happy , some time they just not appreciate it, they took advantaged and still  gave us the problems.

In responses to Per complain #[redacted] second letter

The complainant stated everyone did complained , This is not true, if that the case, I or we should hear or you Revdex.com should hear it. They’re  actually  returned their tuxedos  some on Sunday and some on Monday 9/1/2014 and they all received their security deposit, I meant All of them, except the complainant,  she did  stated on second letter she did came to our store on Monday 9/1/2014 National recognized Holliday , when she showed up the door were locked , this is not true, we’re open 7 days a week, attached please see or debit and credit transactions to proved we were opened on September 1st 2014. I did even checked with our contractor dry cleaner lady she’d picked up following Tuesday for dry clean , she said all were used and like I did said before,  our the customer can pick up 3 days before and return one day after the party date,  we did gave her till Monday, eventhough she still  late for one day.

 

She was wrapped the rental agreement and ran off with the half portion, my wife quickly wrapped back the bottom part of the agreement where she was signed and agreed  to returned as specified dated on the top of the contract, that why she did tried to destroyed her signed agreement. We do not keep customers credit or debit cards on file.  (Please see copied attached rental agreement.) Onde of my witness at that time she told my wife why you call the police, she did ran off with your stuff( my wife was replied she just don’t want any problem)

She stated we do not give security back for no reason, This is not true , if they returned past due date then there will be late fees charged that is why we have a contract written up and signed by the customers.  We need our me merchandise back so our cleaner can pick all up to do her job and we continued for rent, If we do not charged for a late fee, they will used and used or  we have to contact them several times, some time we have to sent people to their home to picked up. It just getting harder to do the business if we do not charge them late fee when it’s late, it must be a reason for a fee.

 

she did filled a complaint with our merchant service, but they’d denied for her requested for refund. Due to the fact that her son did used our merchandise,  we’re here 7 days a week, should they have any problems they can call us or come to our store, Please don’t wait till the party over then find an excuse not to pay us. ( she was threatened my wife was “ do you to pay me $20 cash now or I’ll get all my money back”)  

 

After all, we are as a retailer we respect for your judgment , our commitment to  treat our customers fair , if we’re not dealing fair and unprofessional manner , why we’re still in the business and according to our cleaner she stated we’re number one in tuxedos rental ,because  all her business came from our store.

 

Best regards.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not the case, everyone in the party was unsatisfied with the service that was recieved and everyone did complain, None of the tuxeos were ready when we arrived we had to wait for them to gather everything together and there was no way my son would have wore the tuxedo due to the fact that he is a 30 waist and the pants they provided were a 38 waist, that Monday of 9/1 is a nationaly reconized holiday and when I showed up to return it that day the doors were locked so I had no choice but to bring it back on 09/02. I did request my deposit back and I was denied this and in fact she walked away from me while we were discussing the matter and this is why I walked away and I did state to her that I would be filing a complaint not only with the Revdex.com but also my bank. And yes I agree there were 3 witnesses but they were all of her employees and no other customers were there. I can vouch for not only myself but including everyone that was in the party that did business with this place and they as well can be witnesses to what I am saying. The day I went in and picked the tuxedo up another customer who was also in the same party as me we both asked the business owner what would give them a reason as to why they wouldnt refund the deposit she said she has always given the deposit back and there would be no reason, there for I also have a witness that can vouch for me. She was completelty unprofessional and very rude mannered and she just wanted to argue. I took the portion of the reciept that had a copy of my identification cause they seem very untrustworthy and I did not want them to have access to my personal information on top of having my debit card information. After I left the store I immediatly went to my bank and cancled my debit card and was issued another one. I also disputed all of the charges that she placed. I have advised the remaining amount of the party to do so but I can not make them do it. There have been complaints place on [redacted] and 3 on your side as well as Revdex.com. When I went in there I did explain to them that we couldnt use the tuxedo and to just go ahead and give me my deposit back and I would leave it as that, she then said no and said for me to do whatever it is that I need to do.

Regards,