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Victorias Secret Reviews (2)

Re: Complaint ID #***
Dear ***,
Thank you for taking the time to make us aware of your recent experienceYour information was forwarded to us by the Revdex.comIt is my privilege to assist you personally
I see that you contacted our
Customer Relations department via email on October 1, with your concerns regarding the 30% off coupon you previously receivedI am truly sorry for the frustration this has caused youI certainly understand your disappointment upon learning that we have discontinued the 30% off coupons
During your contact with *** from our Customer Relations learn, she explained why this coupon has been discontinuedShe sent you a $gift card for the additional difference on your purchase and a 20% off coupon to use on a future purchaseAs we did not hear anything further from you, we closed your case as resolvedShould you have additional questions or concerns please contact me directly at ###-###-####’
***, you have chosen Victoria’s Sccret and we are honoredWe look forward to shopping with you soon!
Sincerely,
*** ***
Senior Customer Care Specialist Victoria’s Secret Stores
Case /***

Review: I received a 30% discount card from a previous visit because of an inferior product. I went into the store on Sunday 9-28-14 to purchase 3 bras at 45.50/ea. I presented my 30% card to the cashier and was told they could no longer honor it but they would give me 20% as a courtesy. First of all this is a card with no expiration date so how can they discontinue it whenever they feel like it? Second, if you are offering 20% as a courtesy then why not give the 30% and take the card. I resent the fact that they said this is due to fraud and they made ME feel like the criminal. I am a middle aged white women and the only think I wanted was for them to honor the discount that they had given me in the first place.The cashier informed me with a smart smirk on her face that she was the manager and she would get fined if she gave me the extra 10%. Really can businesses really fine their employees for providing customer service. If they are doing that then perhaps they need reevaluate their handbook.Desired Settlement: I would like a refund of the additional 10% and a future discount to use on a future purchase where I won't be embarrassed in the check out line in front of other customers.

Business

Response:

Re: Complaint ID #[redacted]

Dear [redacted],

Thank you for taking the time to make us aware of your recent experience. Your information was forwarded to us by the Revdex.com. It is my privilege to assist you personally.

I see that you contacted our Customer Relations department via email on October 1, 2014 with your concerns regarding the 30% off coupon you previously received. I am truly sorry for the frustration this has caused you. I certainly understand your disappointment upon learning that we have discontinued the 30% off coupons.

During your contact with [redacted] from our Customer Relations learn, she explained why this coupon has been discontinued. She sent you a $15 gift card for the additional difference on your purchase and a 20% off coupon to use on a future purchase. As we did not hear anything further from you, we closed your case as resolved. Should you have additional questions or concerns please contact me directly at ###-###-####. ’

[redacted], you have chosen Victoria’s Sccret and we are honored. We look forward to shopping with you soon!

Sincerely,

Senior Customer Care Specialist Victoria’s Secret Stores

Case /[redacted]

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Description: LINGERIE

Address: 236 Monroeville Mall, Monroeville, Pennsylvania, United States, 15146-2223

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www.monroevillemall.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Victorias Secret, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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