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Victory Village Day Care Center, Inc.

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Reviews Victory Village Day Care Center, Inc.

Victory Village Day Care Center, Inc. Reviews (1)

We started our oldest child out at Victory Village in 2012 and had a great experience in the infant classroom. After he turned 1 yrs old he was placed in another classroom. We immediately began to experience problems with diapering and brought up the issue with one of his teachers. Things improved temporarily but in early 2014 something happened associated with inadequate diaper changes that I prefer not to mention here because my correspondence will be posted on the website. We met with the director and had extensive conversations with her and understood that diaper changes would be increased. In late April another incident occurred and we felt unsafe sending our son to the day care anymore. We had always been proactive in paying our bills so we had already paid May in full. We were informed that we would not be reimbursed for May. They stated that I had signed a document stating that I would give thirty days notice. To my knowledge I never signed such a document and even if I did, I could not comply because I felt unsafe sending my son there. I hired an attorney to write a letter requesting they reconsider and they ignored the matter for almost two months and finally (after contacting the [redacted] Office) wrote me back stating they would reimburse me 230 dollars of the 1325 dollars I had paid them for May.Product_Or_Service: Child CareAccount_Number: [redacted]Desired SettlementConcerning the diapering issue, I would like to have an assurance that the day care will try to check children's diapers every hour for [redacted]. Concerning the money they owe me for May, originally I requested on the 1,325 dollars for May returned but I would like to have my $1,325 refunded, the two days in April we did not attend and have my legal fees for drafting the letter reimbursed. They have caused my family an abundance of hardship and emotional distress.Business Response Today's email correspondence from you (which we found in our junk mail) is the first time that we have heard that there was a complaint with your organization. We would like to respond and will do so in greater detail this week. Please make note for our file that we did not intentionally ignore your correspondence or this matter, which has since been fully resolved with the complaining family. Thank you, [redacted] Exective Director (XXX) XXX-XXXXMore info received from the business 2014-07-22After the original concern was expressed by the parent, both internal and external reviews of the incident determined that the Center acted appropriately both in the care of the child, including making special accommodations in consideration of the child's health needs, and in their initial response to the parent. Some breakdown in communication occurred when the parent did not respond to our follow up emails, and when our attorney failed to promptly respond to the family's attorney. Once the lines of communication were opened back up, the tuition refund matter was promptly settled with the family.More info received from the consumer 2014-07-24Dear Revdex.com Staff,I sincerely thank the Revdex.com of Eastern NC for assisting me. I respectfully request that my complaint against Victory Village Day Care be withdrawn as the matter has been resolved. Sincerely,[redacted]

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Description: Child Care Centers

Address: 130 Friday Center Dr, Chapel Hill, North Carolina, United States, 27517-9495

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