Vida Soleil

Vida Soleil has attempted to reach out to this customer to remedy the situation but rather than responding to the email the customer has chosen to further escalate the situationEmail records can be shown that Vida Soleil has responded and is awaiting a response from the customerWe are more than happy to provide these email recordsNot only is Vida Soleil attempting to remedy the situation but apologies were made on behalf of the entire teamVida Soleil adores its customers and strives to offer the best of the best providing a carefully curated swimwear selection and an all around great shopping experienceUpper management has even gone as far as providing a direct phone number and is awaiting the response from the customerManagement is also willing to reach out to the customer beyond email and kindly asked the customer to provide contact information but we are still awaiting any response from the customerVida Soleil would love to solve the situation with this customer and kindly requests that the customers response so that the situation can be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHello, I just opened this complaint to respond to it, and I see that it has closedI'm not sure why, the response from the business is untrue and I still have not received the credit I am owed, or the product I orderedI did not attack the business on social media, and they refuse to respond to any of my emails Thank you, *** [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I apologize for any confusion, as I did send an email a few weeks ago to let you know that the business has resolved this issue Regards, [redacted] ***

Hi! We do not appreciate claims coming through from customers especially when we have been in contact with the customer and have done nothing wrong based upon our return policyWe are trying our hardest to work the situation out with the customer but she refuses to understand and acknowledge our policiesOur policies are made very clear and readily available to all customers and consumers and it is the customers responsibility to make sure that they understand and are aware of the policy before making any orders/ purchasesIt is very disappointing to be manipulated by customers as well as the Revdex.com when we have done no wrongOn multiple instances we have found that without any regard the Revdex.com will favor the customer without ever getting the facts straightThe Revdex.com claims to be a non biased party but we have found on all instances that the Revdex.com acts without knowledge or facts given to the situationWe are attaching our return policy below showing that we have done nothing wrong and that the customer is trying to victimize herself when all policies are made very clear in our return policyWe cannot be favoring one customer over another because they feel they are more worthy than anotherThe return policy is set up for equal opportunity for all customers., and we do not appreciate being placed in a manipulating and twisted situationReturn Policy: http://www.vidasoleil.com/content/2-returns-policyThank you and we look forward to the situation being resolved in a fair non biased respectful manner

Vida Soleil apologized to the customers for sending the incorrect item and explained to the customer how the situation could be handled, to resolve the problemVida Soleil took full responsibility for sending the incorrect item and due to the rushed circumstance allowed an exception to the normal
procedure in order to help accommodate the customer get the new correct item in timeAs soon as the incorrect item was received back at the offices the return was processed and the refund was issued for the incorrect itemsPayments records can be provided to reflect that Vida Soleil did issue the refund back to the customerReturns that come to the Vida Soleil office are all processed in the most timely manner upon a first come first serve basisDepending upon the volume of returns that have been received at a current time it is stated in our return policy that returns may take up to 3-business days to be processed upon arrival of returnVida Soleil explained all policies to the customer and worked to be extremely flexible with the customer in order to help accommodate the customer in a timely mannerThe customer may have called outside of business hours in which a voice mail system explains this and kindly asks the customer to send an email so that all situations will be addressed once business hours resume

Hi ***!
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So sorry for the delayed response, we have been a little short staffed
Below is our shipping and delivery policies that is made very clear to all of our customers
http://www.vidasoleil.com/content/1-delivery
For this particular situation the package was indeed international, and can be more a of a riskThe customer is aware of this before placing any orders and chooses to accept the policy by moving forward and placing an order
We have been working with the customer for quite some time to do everything within our power to try and solve the problem, but the customer has instead chosen to take aggressive and drastic measuresShe has also chosen to attack us through various social media platforms, which is not appreciated and considered slander towards the businessWe are always reasonable when it comes to situations like this, and have responded to the customers concerns offering various methods of compensation, and solutionsUnfortunately she was not reasonable
In our many years of business we have had very, very few situations such as thisWe take pride in our customer service and stand by our policies that are readily displayed to anyone who chooses to shop with us
Thank you for your time and consideration in this matter
*** ***
Operations Manager
*** ***
Office: 855.243.1444
Fax:
email:
web:

To Whom This May Concern,
An error occurred in our system, regarding pricing and we fixed it as soon as we were able to access our siteWe experience such a high volume of users that our site was repeatedly crashed beyond our repair, for over two daysThis crash included our email
and anything associated with our serverAs soon as we were able to access our back end everything was fixed and all orders that we able to sneak through during our down time were emailed immediately to address and explain the error that occurredWe offered an immediate solution and followed up with all situations resolving any issues as quickly as we couldEveryone understood the circumstances, and were fair and understanding given the tough situation with the server completely crashing for days. Instead of working with us the customer choose to go directly to social media, and maliciously attack us. We tried to address the issue with the customer directly, and instead she choose to maliciously attack us on social mediaWe further tried to address the issue with the customer via social media, where she proceeded to continue to attack our company, and delete any sort of comment we made trying to address the issueWe do take all slander and threats toward our company very seriously, and do not appreciate being bullied by the customer. We have had issues in the past with this customer, with reselling issues and a compelete neglect for our companies policies, terms and conditionsFurther with this particular situation it was very clear that
both orders that were placed strictly
with the intent to resellWe do not sell to resellers and strongly discourage this kind of behavior, taking advantage of deals and offers we share with our customers just to profit off another through a non-legitimate businessSituations like this take advantage of us as a company trying to take care of our customers and show them our appreciation but stabbing us in the back and buying out all of our inventory with an intent to resell, and even compete with us for our customers
We are a rational, honest, caring business and we never intentionally mislead or confuse our customersWe always strive to work things out with individuals even beyond our policy, but within reason
Thank you for your consideration in this matter!
Sincerely,
Vida Soleil Management

Again this is an issue of the Revdex.com wrongfully acting without knowledge and an extremely biased judgementWe reject this rejection and request that the case be reopenedWe will also be forced to speak with Lawyers regarding the Revdex.com and the wrongful invasive biased behavior toward Vida Soleil, that has now taken place on multiple occasionsNo only do we have proof that Vida Soleil is in the right but we have proof of Revdex.com acting without evidence and complete biased and uneducated judgementWe have experienced issues with Revdex.com providing unfair biased services and we now feel that they have taken it to far as we will be forced to further escalate the situation should Revdex.com no reopen the claim and give it a proper fair trialThank you

Dear [redacted]: First, we do wanna apologize for the delay of our response. The complaint submitted by customer on 07/26/2016 was regarding an item she wanted to exchange as she said it did not fit and match the color on our swatch. At this time, we still do not offer exchanges, and...

the item was purchased on sale and supposedly Final Sale. This is why we gave her the courtesy of returning the item back for a smaller size, but unfortunately was not in stock and was sold out already. We gave her different options as well all the colors and prints she may be able to get. We even assisted her in exchanging for a different style of top that is of the same price. When we are set on the item she want to exchange it to, we explained to her that we are giving her the courtesy but have to charge her a standard shipping of $8.95 to hold the item and for it to be shipped to her once we received the Return Merchandise back. Unfortunately, she did not agree and with the $8.95 charge to hold the item and for it to be shipped back to her despite the fact the it was a sale item and supposedly Final Sale and became hard to work with and uncooperative. If more information is needed. We are happy to attach a copy of the emails with the customer regarding this.  We understand that it is very important that you know about the situation, and hope that we are able to give you full details accordingly. Regards,The TeamVida Soleil LLC

This item is listed as a sale item on the site. Within in our Return Policies page it is listed very clearly that all sale items are final sale. we have attached our return policies page below. It is the customers responsibility to make sure they have read and understood all return policies and...

conditions prior to making any purchases. By purchasing an item the customer is agreeing to our terms and conditions. This customer is making a false claim, as everything is clearly stated and made readily available to all customers. This customer chose to order a Final Sale item. We as a company must stick by our company policies and cannot single out individuals because they feel they are beyond the policies and conditions. Return Policies: http://www.vidasoleil.com/content/2-returns-policySale ItemsAll sale items purchased are FINAL. No refunds, returns or store credit are allowed on sale items.-Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am fully aware of your return policy as I have brought it up multiple times. When I sent the Revdex.com complaint, you guys stopped keeping in touch until a while later. 
I 100% understand your policy. But how in any way is it my fault that I received a damaged item? If I knew I would have received a damaged item, I wouldn't have bought it and we wouldn't have this mess. Nowhere on the description does it say that this is a damaged item. Why do I need to pay for the shipping to return the item, and then full price for the item because I acknowledge that I will only receive store credit of the purchase price, and then shipping again to receive the new item? It doesn't make any sense to me. If you would so kindly explain to me how it makes sense to you guys, please by all means tell me.  
"Done no wrong" this has me confused. I have received a damaged item as the strings in the first picture in the e-mail I have sent you and will gladly send again, are loose and already stretched out therefore displaying damage. 
Once again, I am fully aware of your policy as I have mentioned it quite a few times already. It is your responsibility however, to give products that match the description of the item.  Nowhere in the description does it say that the item bought is damaged. 
I am not trying to victimize myself, I am clearly stating that I have received a damaged item and it isn't fair that I have to pay to buy another full-priced item, the shipping to return the item, and the shipping to receive the new item. 
However, since, Vida Soleil fails to see the buyer's point of view at all, I will just keep the bottoms as this seems to be going nowhere. 
Thanks for your understanding. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, detailed f the offer I reviewed appear below. I have attached screenshots of my phone call log to Vida Soleil. I ask that you ask them for the recorded phone calls if they record them or if they have not deleted them. They are evidence that their sales associates during those phone calls did not have the same response to me. In the emails I even told the seller that the item was of cheap defective quality and no where in the description did it state that I would be getting a bikini that had loose straps that seemed like the elastic was old and deteriorating and loosing it's elasticity. Further, it does not state on their return policy that exchanges will not be made for defective items. The first call I made to Vida Soleil, the male representative stated that my items were RETURNABLE and walked me through the steps to process the return online. When I got a reply back from Vida Soleil they did not state why I was denied a refund, nor did they acknowledge the fact that their customer service representative had told me that the items were faulty and returnable due to their lack of accuracy in the description and inspection of the items before sending them to me. When I tried to call back again and speak to a manager they said they have already left for the day and would contact me tomorrow, which never happened. When I called back another time to ask to speak to the owner they would not give me her contact information and I left a message for her to return my call or email me with a response and she also could not fulfill this task in a professional manner. I feel that this company is fraudulent due to the fact that there are different representatives stating different things and that no one in a supervisor position or higher can return my messages and address my concerns. I was sent a defective item and was promised an accepted return which was never fulfilled. The male customer service representative I spoke to also informed me that the Acacia bikini was purchased under a "promo code" that did not make it nonrefundable and with further review on their website it clearly states that it may be returned within 15 days of the purchase. The fact that the responder blatantly lies and says that I am uncooperative when I'm the one who forfeited  $300 that I will not get back is evidence that they are unprofessional and lack customer service and skills to run a business. What kind of legitimate business has no way of contacting a manager or supervisor and no contact information for the C.E.O and owner of the business nor the courtesy to return your messages?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, 
 
I just opened this complaint to respond to it, and I see that it has closed. I'm not sure why, the response from the business is untrue and I still have not received the credit I am owed, or the product I ordered. I did not attack the business on social media, and they refuse to respond to any of my emails.
 
Thank you,
 
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I apologize for any confusion, as I did send an email a few weeks ago to let you know that the business has resolved this issue.
Regards,
[redacted]

We have already resolved the problem with the customer. She assured us that she would remove the complaint. Her products have been sent out already. If she chooses to further push this issue we will be forced to take further action with her claiming fraud. If you need copies of the emails send...

between us and the customer please ask and we will be more than happy to share them.
Thank you

Vida Soleil has attempted to reach out to this customer to remedy the situation but rather than responding to the email the customer has chosen to further escalate the situation. Email records can be shown that Vida Soleil has responded and is awaiting a response from the customer. We are more than...

happy to provide these email records. Not only is Vida Soleil attempting to remedy the situation but apologies were made on behalf of the entire team. Vida Soleil adores its customers and strives to offer the best of the best providing a carefully curated swimwear selection and an all around great shopping experience. Upper management has even gone as far as providing a direct phone number and is awaiting the response from the customer. Management is also willing to reach out to the customer beyond email and kindly asked the customer to provide contact information but we are still awaiting any response from the customer. Vida Soleil would love to solve the situation with this customer and kindly requests that the customers response so that the situation can be resolved.

Dear [redacted]:
 
First, we do wanna apologize for the delay of our response. The complaint submitted by customer on 07/26/2016 was regarding an item she wanted to exchange as she said it did not fit and match the color on our swatch. At this time, we still do not...

offer exchanges, and the item was purchased on sale and supposedly Final Sale. This is why we gave her the courtesy of returning the item back for a smaller size, but unfortunately was not in stock and was sold out already. We gave her different options as well all the colors and prints she may be able to get. We even assisted her in exchanging for a different style of top that is of the same price. When we are set on the item she want to exchange it to, we explained to her that we are giving her the courtesy but have to charge her a standard shipping of $8.95 to hold the item and for it to be shipped to her once we received the Return Merchandise back. Unfortunately, she did not agree and with the $8.95 charge to hold the item and for it to be shipped back to her despite the fact the it was a sale item and supposedly Final Sale and became hard to work with and uncooperative. If more information is needed. We are happy to attach a copy of the emails with the customer regarding this.  
We understand that it is very important that you know about the situation, and hope that we are able to give you full details accordingly.
 
Regards,
The Team
Vida Soleil LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, detailed f the offer I reviewed appear below.
 
I have attached screenshots of my phone call log to Vida Soleil. I ask that you ask them for the recorded phone calls if they record them or if they have not deleted them. They are evidence that their sales associates during those phone calls did not have the same response to me. In the emails I even told the seller that the item was of cheap defective quality and no where in the description did it state that I would be getting a bikini that had loose straps that seemed like the elastic was old and deteriorating and loosing it's elasticity. Further, it does not state on their return policy that exchanges will not be made for defective items. The first call I made to Vida Soleil, the male representative stated that my items were RETURNABLE and walked me through the steps to process the return online. When I got a reply back from Vida Soleil they did not state why I was denied a refund, nor did they acknowledge the fact that their customer service representative had told me that the items were faulty and returnable due to their lack of accuracy in the description and inspection of the items before sending them to me. When I tried to call back again and speak to a manager they said they have already left for the day and would contact me tomorrow, which never happened. When I called back another time to ask to speak to the owner they would not give me her contact information and I left a message for her to return my call or email me with a response and she also could not fulfill this task in a professional manner. I feel that this company is fraudulent due to the fact that there are different representatives stating different things and that no one in a supervisor position or higher can return my messages and address my concerns. I was sent a defective item and was promised an accepted return which was never fulfilled. The male customer service representative I spoke to also informed me that the Acacia bikini was purchased under a "promo code" that did not make it nonrefundable and with further review on their website it clearly states that it may be returned within 15 days of the purchase. The fact that the responder blatantly lies and says that I am uncooperative when I'm the one who forfeited  $300 that I will not get back is evidence that they are unprofessional and lack customer service and skills to run a business. What kind of legitimate business has no way of contacting a manager or supervisor and no contact information for the C.E.O and owner of the business nor the courtesy to return your messages?
Regards,
[redacted]

Hi! We do not appreciate false claims coming through from customers especially when we have been in contact with the customer and have done nothing wrong based upon our return policy. We are trying our hardest to work the situation out with the customer but she refuses to understand and...

acknowledge our policies. Our policies are made very clear and readily available to all customers and consumers and it is the customers responsibility to make sure that they understand and are aware of the policy before making any orders/ purchases. It is very disappointing to be manipulated by customers as well as the Revdex.com when we have done no wrong. On multiple instances we have found that without any regard the Revdex.com will favor the customer without ever getting the facts straight. The Revdex.com claims to be a non biased party but we have found on all instances that the Revdex.com acts without knowledge or facts given to the situation. We are attaching our return policy below showing that we have done nothing wrong and that the customer is trying to victimize herself when all policies are made very clear in our return policy. We cannot be favoring one customer over another because they feel they are more worthy than another. The return policy is set up for equal opportunity for all customers., and we do not appreciate being placed in a manipulating and twisted situation. Return Policy: http://www.vidasoleil.com/content/2-returns-policyThank you and we look forward to the situation being resolved in a fair non biased respectful manner.

Worst company every stay far far away. By far the worst customer service and customer satisfaction I have ever experienced from any store. I had purchased a ACACIA matching swimsuit set. I received the top 1/2 in a damaged condition, I contacted them asked for a refund they refused and only offered a exchange. The top was mailed back and they send a different top which was also had the same type of damage to the thread and stitching falling out around the seams. I contacted the company again explaining how poor the quality of the ACACIA swimsuit is they also asked me to send pictures of the damaged product in which I did twice. After being extremely dissatisfied they agreed to a refund. unfortunately they only offered me 1/2 refund and 1/2 store credit . Since the top of the matching set was damaged they would only refund the top 1/2 and credit the bottom half of the set! Are you kidding me what a joke 1/2 refund of a matching set is just as good a offering no refund at all. They act as offering 1/2 refund is such a great act of customer service while they hold the other 1/2 of my money hostage.

The management makes extremely poor decisions as you can see from the great amount of customer complaints which is mostly regarding there hidden terms and condition that they do not give a refund and they put that in the fine print that you must check the box upon checking out. What a complete joke this company is what company that claims they provide great customer service do you know that does not provide dissatisfied customers refunds?

This company prefers to make customers angry by holding the customers money hostage. They prefer to have angry customers write bad reviews and complaints as well as spread negative referrals about them instead of making the customer happy and refunding their money. Doing a good gesture such as refunding customers money would be great customer service which would result in returning customers and happy customers that spread positive referrals. If this company does not change out the management they surely will be out of business soon! STAY FAR FAR AWAY FROM THIS COMPANY WHO IS STEALING YOUR MONEY!