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Video Images Photography & Video

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Video Images Photography & Video Reviews (1)

Review: My name is [redacted] in July 29,2012 Video Images performed services in my wedding for $2350 just to do video when I received the edit video I was shock to see how is come out. the back ground color is dark, every section cut in the middle. I called Video Images so they can redo the editing they said: they are not going to redo it. And I called them so many times over and over they refused to negotiate with me. I ask them to give me a portion of my money back they rejected my option. Please I'm very not happy this is the only souvenir of my wedding please I ask you for help. they charged me too much money to do that sloppy job. I don't want to deal with them I want them to give me half of my money so someone else can redo they video for me please. Thank you so much.[redacted] E. [redacted]

Product_Or_Service: wedding video

Desired Settlement: DesiredSettlementID: Refund

I want a refund of $1350 so someone else can redo the video for me. thank you

Business

Response:

Business Response /* (1000, 5, 2013/09/01) */

My name is [redacted], my wife and I have been in business since 1994. Our business has an impeccable reputation and we have never had an unhappy customer much less a complaint filed against us. I personally videotaped [redacted]'s wedding. [redacted] has the high quality of work we produce for every wedding, and is similar to the demo we show our perspective clients. [redacted] did not come to our studio to see our work, so she never saw a demo of our style. A wedding planner hired us to do the wedding. [redacted] never came to her predit meeting that we have with every client to ensure we get all the important moments of the day. She was on the phone and [redacted] asked her to view our work on our website, she said she trusted the wedding planner. We had virtually no communication with [redacted] other than through her wedding planner. There are many styles of wedding video, traditional, short form, timeslip, and fast pace. We produced exactly what we demo, When [redacted] first voiced her concerns we gave her all the raw footage of her wedding at no cost. We also gave her a second camera at the church ceremony at no cost. We just recently heard from her again, more than a year after her wedding through her planner, her planner, who booked us, has not even viewed the video, eventually, [redacted] called directly. We are sorry that the video is not the style [redacted] wanted for her day. We wish she had more involvement, and came to see our work and then made her decision. We see many clients, some use our services, and others see the demo and decide it is not for them. I do not think we should be receiving a formal complaint when we did exactly what our demo video shows. We want this removed from the Revdex.com so it does not affect our business. Please call us to rectify this ASAP. Feel free to check out our reviews on Facebook or stop by our studio and see the countless thank you letters from our clients.

Thank You Video Images

Chris and [redacted]

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Description: Photographers, Video Production Services

Address: 1595 Hartford Tpke, North Haven, Connecticut, United States, 06473

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