Vienna Holding Company Reviews (1)
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Vienna Holding Company Rating
Description: Apartment Finding & Rental Service, Property Management
Address: 5842 Lonetree Blvd, Rocklin, California, United States, 95765-3785
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Review: Dealing with [redacted] and [redacted] at Vienna Property Management has been a hassle since the start of our one year lease as homeowners.Our lease terms were for a family of 5 with one cat for one year.After we did a walk through halfway through the lease term, we noticed that there was considerable damage to the house, 7 people living there instead of 5, and 4 additional pets.Several terms of our lease agreement had been broken and at that time we were told by [redacted] at Vienna, that she would collect an additional $300 pet deposit for 3 of the additional pets.As it turns out, [redacted] was NOT able to collect the additional pet deposit because [redacted] had known about the additional pets and told the tenants that they didn't need to worry about an additional deposit.This was done by [redacted] without our knowledge and violated the terms of our lease. (I have all of this in writing from [redacted])Now that the lease is up, the tenants have moved out,as of May 14 and we are in the process of trying to get the repairs done.These include:Replacing two steel faced doors that the tenants cut holes into,replacing the blades and remote of the kitchen ceiling fan,replacing the missing garage remote and, having the house repainted on the inside (painting is split between tenant and owner). [redacted] assured us that all of these repairs would be taken care of and that we would get an estimate for the painting after all the of repairs were done (I have all of this in writing as well). 15 days have passed now and the repairs we were promised HAVE NOT been done! Now [redacted] is telling us that that she needs to give the deposit check to the tenants by Tuesday, June 3rd and she doesn't have enough time to get us an estimate for the painting before then! (I have all of this in writing as well). We've left two voicemails and an email with her to try and get this resolved, but have had no response. I only want these people to do whats right and what was promised to usDesired Settlement: I want the following repairs to be completed using the tenants deposit as promised by Vienna Property.1. Two steel faced doors in garage replaced2. Order replacement blades and remote for kitchen ceiling fan (part numbers, prices, and contact info was given to Sara, per her request on May 17th)3. Replace missing garage remote with a working one4. Provide us with an estimate for patching and repainting
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