Viggle.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they never gave an actual answerJust the same runaround as via phone and emailThey see they're [redacted] page, [redacted] , and emails but can't seem to care to give a straightforward answer to all of us usersARE ELECTRONIC REWARDS EVER COMING BACK N IF SO WHEN? that's all we want to know Gift cards are few n far between, not everybody needs or can use books music or moviesThey're advertising electronics and gift cards! Don't advertise if your not going to deliver! That's advertisingViggle says they're leaning towards digital media but advertise for it allWe as users should be given a courtesy of a straightforward answer as everybody is asking Its good and honest business sense to the users who generate a heir revenue n give them paychecks! It may be a free app but we've invested our time and our data to keep them in business! Just man up and give us ALL a real answerOne wordYES or NONot that hard!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile numberMore than one account has the name [redacted] and same DOBThere are accountsThis is a violation of our Terms of UseWe will not reply to another correspondence regarding this matter [redacted] Sincerely, Jennifer M [redacted] VP, Customer Service Viggle, Inc

Hello,Thank you for forwarding [redacted] complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the appViggle does not charge consumers any amounts for downloading or using the application.I spoke with [redacted] on the telephone on Monday, September [redacted] and explained that our current rewards focus is digital rewardsWe have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.comWe release a limited quantity of gift cards for customers to redeem with points each nightOur customers may also use points to enter many different sweepstakes for cash and electronics.Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:"You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies lastTo redeem points in your Viggle account for a reward, visit our Rewards Catalog at any timeThe Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each rewardWe reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward." [redacted] posts on our [redacted] page were automatically hidden by [redacted] ’s profanity filter [redacted] posted the following comment on our [redacted] - " [redacted] ?Regards,Jennifer M***Vice President, Customer ServiceViggle, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because V[Your Answer Here] Yes, viggle have policies, there rules didnt states that we couldn't log in from another person devices that connected our accounts together,it say you could not have but and that was told to us after the fact not beforeIf it was told to us,we would not have done it, if we had known and I changed cell phones not realizing after I put my email in that it was going to be the device .You think I would have change phones if I was going to loose over 300,thousand points,I dont think so.They get paid big money to make the rules but they dont realize that the mistake was on their part for not telling us when it first happen.Its like having a job, you are conseled with before you make another mistake than you do something not before.Viggle keep saying the same thing over and over yall read their policy because I don't see it about logging in from someone else phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for forwarding [redacted] Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on the app Viggle does not charge consumers any amounts for downloading or using the application.On October *, the accounts in [redacted] household were flagged by our fraud-monitoring system due to duplicate activity and multiple reward redemptions across accounts using the same mobile number for authentication The system automatically deactivated the accountsWhen [redacted] wrote in to our support team, the accounts should have been forwarded for further review Unfortunately, the correct process was not followed.I requested copies of identification for the four accounts and once this identification was received, reactivated the accounts.Regards,Jennifer M***VP, Customer ExperienceViggle

Hello, Thank you for forwarding [redacted] ***'s complaint to us for response and resolution Our Customer Service team is currently corresponding with [redacted] *** She is sending us emails but the emails are blank There is no text in the email when she replies to us She may not be entering her information to us properly in the Customer Service web form We believe that [redacted] needs to download the most current version of Viggle in order to sign in If she is using an outdated version, she will not be able to sign in Regards, [redacted]

Dear [redacted] , Thank you for forwarding [redacted] ’s Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on the appViggle does not charge consumers any amounts for downloading or using the application.We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.comThe points required to redeem these rewards are published and consistentWe release a limited quantity of gift cards for customers to redeem with points each night, when inventory permitsOur customers may also use points to enter many different sweepstakes for cash and electronics.I searched for an account with the email address [redacted] but was not able to locate an account registered with that email address in our systemThere is also not any history of an email from that address sent to us in our Customer Support email management platformAs a result, I cannot validate that [redacted] has contacted us previouslyEvery email we receive is replied to within hours.Assuming [redacted] is a Viggle customer, she would have had to agree to our Terms and Conditions when she registeredOur Terms and Conditions state: You may redeem your points for merchandise, gift cards, sweepstakesentries, instant win plays, offers or other rewards listed in our RewardsCatalog, while supplies lastTo redeem points in your Viggle account for areward, visit our Rewards Catalog at any timeThe Rewards Catalog contains thecurrent list and description of available rewards, as well as the number ofpoints necessary to obtain each rewardWe reserve the right to change the RewardsCatalog without notice, and we do not guarantee the availability of anyparticular reward.We truly regret that [redacted] is not satisfied with the current rewards catalogWe will continue to experiment with our rewards catalog to find the right balance to satisfy all of our customersOur digital rewards are highly popular and compatible with the Viggle’s company mission of making entertainment more rewardingRegards, Jennifer M***VP, Customer ExperienceViggle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Viggle/ [redacted] has done absolutely nothing to address or resolve my issue The manner in which they respond to my complaints is actually quite insultingIn my latest complaint I stated that I had been having app problems but had not heard back from the company or been provided any help Like most of my inquiries and problems reported to them I did not receive a reply back in a timely manner I reported a problem and asked for help March [redacted] and did not hear anything back until April * I reported another problem on March ** After not hearing anything from them I followed up again on March *** I finally received a very generic, impersonal response on April [redacted] that did not even come close to addressing my problem In fact, the replies I received from Viggle/ [redacted] on April [redacted] were e-mailed to me at 7:am that day I then received an e-mail response from the Revdex.com at 8:am stating that Viggle/ [redacted] had given a response It's been proven, and I have documentation, of Viggle/ [redacted] generally taking at least one week and sometimes as many as three weeks to get back to users And when they finally did, on April ***, the offered a very generic response and then e-mailed the Revdex.com right away to say they had "addressed" my concern The timing of that seems very suspect It seems to me that they e-mailed me and then followed up with the Revdex.com very shortly after that to claim that they had taken care of the issue It appears that they did not reply to me to help me, rather they replied so they could contact the Revdex.com back and say they didIn one of my inquiries I reported that their app wasn't working and therefore I wasn't getting points After almost a week I finally got a reply on April [redacted] that only said that there was a new version available and I should download it from the app store I had already downloaded that version a few days earlier Because of that their reply to me was utterly worthless I am sick and tired of the way Viggle treats their users They're making plenty of money off us from advertising dollars yet I have been treated very poorly by them Once again, I do not accept the response from Viggle and will not accept one until they fix their app so it's a more reliable app that works most of the time (I am currently having many problems today checking in I contacted them at am and am curious to see when I will here back on that one) I will also not accept their response until they treat their users better Their replies are generic and pathetic You can tell from their replies that they're not really looking into or concerned with user issues I have plenty of e-mail replies from them I can provide to prove this pointViggle, since I know you'll read this, you know exactly what the problem is Fix your app and treat your users better In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, As indicated in our previous reply, there was a clear violation of our Terms of Use and the accounts were canceled Because we are a rewards program, it is necessary for us to have strict policies related to multiple account use We do not make any exceptions to these policies and Terms of Use Regards, [redacted]

You can proceed on my behalf only

Hello, Thank you for forwarding [redacted] complaint to us for response and resolutionViggle was acquired by Perk on February *, Perk's customer support team can be reached via email using the address, [redacted] , or any email sent to [redacted] will be automatically forwarded to Perk's customer support teamThe former Viggle website was disabled when Viggle was acquired by Perk, which is why [redacted] would see an error page if he was using old linksPerk's customer support team is available to handle any inquiries or troubleshooting [redacted] may require.Sincerely, [redacted]

Hello, Thank you for forwarding [redacted] 's complaint to me for response and resolution Viggle is a free app that offers points for checking into TV shows, and engaging with advertisements Because we are a Rewards program, we have very strict Terms and Conditions related to the number of accounts permitted in a household and using the same device We permit only five accounts per device [redacted] 's account was one of eight accounts associated with the same device Those accounts are: [redacted] In our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, we state: An individual person may only have one Viggle accountIf we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the ProgramIn addition, only one individual person may be registered to a Viggle account We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutesof the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this ProgramIn addition, we reserve the right to suspend or terminate your account if you have completed any actions qualifying for points for twelve (12) consecutive months We take our Terms and Conditions very seriously and do not make exceptions We received another Revdex.com complaint from a member of [redacted] 's household last week about this same issue Our position has not changed We will not reply to any additional complaints from a member of the group listed above as they blatantly violated our Terms and Conditions Their accounts were deactivated accordingly We will immediately deactivate any new accounts registered with any of their devices or IP addresses Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Only four are from my house and yes we have all used others devices since we frequently visit one anotherThe homes of the other locations do not have wifi so when we visit them with ipod and ipads we need their devices to log us inAt our home their Verizon devices do not have great reception so we have to log them inWe are an att homeOur wifi Internet doesn't allow for that many devices or it will crash as we have found outAll of this could have been explained if askedI can see what you are saying but that is not what we are doing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, Thank you for following up with this complaintThe Viggle account with the email address [redacted] had 20,points when Viggle was acquired by Perk [redacted] converted those points to Perk points on April *They were converted to 1,Perk pointsViggle points equals Perk point as the companies did not have equal points economies.As far as we can tell, the point conversion is correctIf [redacted] believes she had more than 20,Viggle points, it may be that the Viggle account associated with those points was registered with a different email address than [redacted] Regards, Jennifer M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We do not have multiple accountsMy husband, kids and myself decided to cash out points because we were having trouble redeeming since Viggle required cell phones and our cell phones starting with mine was getting locked since my adult kids and nieces didn't have cells to redeem withAs for other accounts those addressing are of my sisters, nice and nephew from different addresses located in FloridaNowhere in policy does it say we can not check in with another person deviceEach email listed has an adult associated with that accountYou own rules state -accounts can be linked to one Directv account and that is what we haveThere is no bases for your decisionAll we want is what my family want and we will go away since we all agree Viggle is no longer for usAs for my relatives you have accused they are contemplating the same course of action as I haveThey nor I will give up on this issue as we are correct in our statementsNot continuing to proceed to be will be an admission of guilt and I have none.I am compassionate about protecting my name.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Much of the response that you received from the Customer Service Team is untrue and does not address my complain Going through their response:
For the first part where they state that I was "*** ** *** *** ** *** *** *** *** ** *** ***" why wouldn't they just get rid of that web form then if they know it will lead to customer confusion?
To their second point where they referred to an auto-response, that is a untrue as I received no such response I have had major problems and am very frustrated, so if I were to have received that reply I would have used the alternate e-mail immediatelyThe last sentence is a bit misleading as it makes it appear that they did the verification that they speak of by contacting me That is not true, as they did their own verification (whatever that entails) and then replied to me stating that they had verified it workedThe response from them also makes it sound like the reason they did not get back to me was simply because I was using an old contact form The truth is that I contacted them, using THE SAME CONTACT E-MAIL THEY REFER TO, three time I have e-mail records of contacting them using that e-mail on *** at 1:14pm, *** at 8:pm, and *** at 7:amI would also like to bring to the attention of the Revdex.com that the problem I have described in my complain, centering on poor customer service and not getting back to me, is still on-going Very shortly after I received a Revdex.com follI received replies from Viggle Support and *** Support I personally do not believe this is a coincidence that they just happened to finally get back to me after I contacted the Revdex.com Since then I have had additional problems with their app and have contacted them times in the past week using various methods and have not heard a thing Included in those methods is the same option that they describe in their e-mail reply to you
Thank you for your time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
As stated in five different replies to this same family, Revdex.com complaints ***, ***, ***, the accounts will not be restored due to a violation of our Terms of Use
We are a rewards program and we must be strict with our policies as they relate to adherence to our Terms of Use. This family violated the Terms and Conditions they agreed to when they registered for Viggle
The following accounts were all registered with the same device:
***
***
***
***
***
***
***
***
Regards,
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I received an email saying they merged my account but there was no change in point balance or if there was a change it was extremely negligibleI contacted them regarding this immediately and still have not received a responseAlso they claim I sent an email to an account that was no longer monitored but that's where they directed me to contact after I had attempted to contact on social media after not reciving any responses when contacting directly through the appThis is not resolved]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Thank you for forwarding *** ***'s complaint to us for response and resolutionViggle was acquired by Perk on February *, Viggle points may now be converted to Perk points and these Perk points can be used to redeem for hundreds of different rewards
*** *** attempted to contact us on February **, but used an email address that is no longer monitoredWe resolved the problem with her account today and merged her Viggle account to PerkShe can now convert her points and redeem for rewards.Regards,
Jennifer