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Villa de San Joaquin

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Review: back in November I gave this apartment complex a $200 deposit and because of my bank not giving them 6 months back statement I did not receive the apartment I recently got a letter with Bankhead from my bank stating that they will only give too much back bank statements but because of this I did not receive the apartment I would like my deposit back its not my fault that my bank will not give them those statements and that is required that is nothing I can doDesired Settlement: I would like to receive my $200 deposit back for the place I'd never received because my bank would not give them more than 2 months back bank statements

Business

Response:

This letter is in response to the letter we received dated March 10, 2014. I have attached the documents Ms. [redacted] signed. Unfortunately, we can not refund her the holding deposit because it is our company policy to permit a 7 day window in which the applicant has to provide eligibility for our program.

If the applicant can not provide documentation then the applicant has 48 hour time frame from the day they give the holding deposit to cancel and receive their holding deposit. Ms. [redacted] never cancelled nor did she provide the documentation we needed to complete her application.

Please refer to the pages I attached, along with the notification of eligibility that was sent to Ms. [redacted] on 11/11/2013 that listed all items that we requested.

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Description: Apartments

Address: 324 E Jackson st, Stockton, California, United States, 95206

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