Villa del Palmar

Hello,I do not understand what you are requesting What contract are you asking me for? My complaint had to do with their billing practices, complete and total lack of customer service or responsibility regarding them taking my payments and not crediting them to the correct account and then charging me late fees I have spent endless hours on the phone "proving" to them that they are in the wrong for months on end Further, I have repeatedly been told that there is no supervisor I can speak to after being transferred and dealing with the lowest level supervisor on site During this process I also found out that their calling center and customer service and billing are not in San Diego, CA OR Las Vegas, NV as is indicated on their billing it is in fact located out of Mexico City Not that I care, it is just another example of their poor business practices that borders on being corruptPlease detail what exactly you need from me and I will be happy to provide it Thank you, [redacted] ***

Hello, I do not understand what you are requesting What contract are you asking me for? My complaint had to do with their billing practices, complete and total lack of customer service or responsibility regarding them taking my payments and not crediting them to the correct account and then charging me late fees I have spent endless hours on the phone "proving" to them that they are in the wrong for months on end Further, I have repeatedly been told that there is no supervisor I can speak to after being transferred and dealing with the lowest level supervisor on site During this process I also found out that their calling center and customer service and billing are not in San Diego, CA OR Las Vegas, NV as is indicated on their billing it is in fact located out of Mexico City Not that I care, it is just another example of their poor business practices that borders on being corrupt Please detail what exactly you need from me and I will be happy to provide it Thank you, [redacted] ***

Dear Member, On 3/20/we sent you the following email with an attached loan and maintenance fee history report Dear [redacted] This is [redacted] and we spoke in regards to your accountPlease find the attached copy of your loan history and maintenance fee history report As per our previous conversation, the payment that you had mailed towards your maintenance fees posted to your loan account on 9/3/and I was unable to move that check over towards your maintenance fees as the account would have gone past due With Regards to your maintenance fees, prior to us receiving the check your had mailed that was intended for the maintenance fees, the balance due on the maintenance fees was Even if the payment would have been applied towards the maintenance fees, you would have had a remaining balance due for ( past due balance minus 170.00=50.78) however as per our previous conversation the posted to the loan account for the September installment Your maintenance fees was also invoiced and remains unpaidI will adjust the late fees on the maintenance fees once the account is brought current We have also received a payment in the amount of and it posted as a partial maintenance fee paymentThe quarterly amount for the annual dues is per quarter but since you mailed 130.00, the account will still be short in case this is what you wanted to choose as a payment plan We are attaching again a loan and maintenance fee history report for your review Regards, Resort Com International

My name is [redacted] and my complaint number is [redacted] While this company is nothing more than bad news, my issue has been resolved and no longer want the Revdex.com to persue them for a responseThank you!***

Hello,I do not understand what you are requesting.  What contract are you asking me for?  My complaint had to do with their billing practices, complete and total lack of customer service or responsibility regarding them taking my payments and not crediting them to the correct account and...

then charging me late fees.  I have spent endless hours on the phone "proving" to them that they are in the wrong for months on end.   Further, I have repeatedly been told that there is no supervisor I can speak to after being transferred and dealing with the lowest level supervisor on site.  During this process I also found out that their calling center and customer service and billing are not in San Diego, CA OR Las Vegas, NV as is indicated on their billing it is in fact located out of Mexico City.  Not that I care, it is just another example of their poor business practices that borders on being corrupt. Please detail what exactly you need from me and I will be happy to provide it.  Thank you,[redacted]

My name is [redacted] and my complaint number is [redacted]. While this company is nothing more than bad news, my issue has been resolved and no longer want the Revdex.com to persue them for a response. Thank you![redacted]

Dear Member,
On 3/20/14 we sent you the following email with an attached loan and maintenance fee history report.
Dear [redacted]
This is [redacted] and we spoke in regards to your account. Please find the attached copy of your loan...

history and maintenance fee history report.
As per our previous conversation, the 170.00 payment that you had mailed towards your maintenance fees posted to your loan account on  9/3/2013 and I was unable to move that  check over towards your maintenance fees as the account would have gone past due.
With Regards to your maintenance fees, prior to us receiving the check your had mailed that was intended for the maintenance fees, the balance due on the maintenance fees was 220.78. Even if the payment would have been applied towards the maintenance fees, you would have had a remaining balance due for 50.78. ( 220.78 past due balance minus 170.00=50.78) however as per our previous conversation the 170.00 posted to the loan account for the September 2013 installment.
Your 2014 maintenance fees was also invoiced and remains unpaid. I will adjust the late fees on the 2014 maintenance fees once the account is brought current.  We have also received a payment in the amount of 130.00 and it posted as a partial maintenance fee payment. The quarterly amount for the 2014 annual dues is 160.45 per quarter but since you mailed 130.00, the account will still be short 30.45 in case this is what you wanted to choose as a payment plan.
We are attaching again a loan and maintenance fee history report for your review.
Regards,
Resort Com International

Hello,
I do not understand what you are requesting.  What contract are you asking me for?  My complaint had to do with their billing practices, complete and total lack of customer service or responsibility regarding them taking my payments and not crediting them to the...

correct account and then charging me late fees.  I have spent endless hours on the phone "proving" to them that they are in the wrong for months on end.  
 
Further, I have repeatedly been told that there is no supervisor I can speak to after being transferred and dealing with the lowest level supervisor on site.  During this process I also found out that their calling center and customer service and billing are not in San Diego, CA OR Las Vegas, NV as is indicated on their billing it is in fact located out of Mexico City.  Not that I care, it is just another example of their poor business practices that borders on being corrupt.
 
Please detail what exactly you need from me and I will be happy to provide it.  
Thank you,
[redacted]

Review: Hi - numerous, countless customer service mistakes. Lack of ownership and integrity. 1. I booked Villa Del Palmar Cabo for Oct 2012 for my BFF's wedding. They incorrectly booked me in Puerto Vallarta. Hmmm... I booked Cabo for airlines, for my BFF wedding... etc/2. They refused to fix, investigate, find solutions..etc. I begged them to book me somewhere else in Cabo, to pull the Audio Tape of my reservation request.etc. They refused. They were RUDE 90% of the time. Belittled me. 3. I flew to CABO for my friends wedding, not having a place to stay, since Villa Del Palmar refused to stand by my OWNERSHIP and booking. weeks of calling and talking to a supervisor - still did not get me a room at my timeshare in CABO. Calling from CABO on my cell phone - incurring hundreds or ROAMING CHARGES... to finally be VINDICATED !! 4. They pulled my reservation request, confirmed their rep made the error - and miraculously - they now had a room in CABO. Worst room in the resort. 5. Find out - that all the owners I MET in Cabo - said they had NO VIEW OF THE OCEAN. only those folks that bought a week package on-line ([redacted], etc) have ocean views. * we got a room above the bell hoop check-in/outs, cab/van drop off/pick ups... check-in - that 24/7 we heard every partier..every check-in...etc. Is that what decade owners deserve?6. That was 10/12. They wouldn't even comp me a meal !!!!!! let alone give me a ocean view, or FREE Drink. The stress that my hubby, my BFF and I endured wondering where we would sleep - until Villa Del Palmar, pulled my audio tape to confirm that it wasn't "MY MISTAKE" - before they would quasi-help us.7. No $$ toward hours of calls to Villa Del Palmar daily to see if they confirmed it was there error and not mine...to correct the mistake and give us a room at our ownership as booked... not ONE PENNY was reimbursed.8. Present day - they billed me over $200 in late fee's, they "erased" my 1.5 wks of 2011/2012. Don't do biz with THEM. Soul less !Desired Settlement: I want my 1.5 weeks back.I want re-imbursment for my cell calls to corrects their mistake.I want a week re-imbursment for the horrible treatment and room without A/C we finally got at Cabo.The whole experience was humiliating. Stressful to me, my hubby, my BFF (BRIDE)...and all my family, kids..etc. .. as no on knew if we were going, if they needed to watch my kids, dogs..etc? All because this company made an error. ** REFUSED** TO PULL THE AUDIO - REFUSED TO investigate, blame consumer.

Business

Response:

June 12,

2013

Revdex.com of San

Diego

4747

Viewridge Ave Suite 200

San Diego,

CA 92123

Dear Revdex.com,

This letter is in response to the Revdex.com Complaint

from consumer [redacted], complaint number [redacted].

On behalf of ResortCom International, please allow me to convey my

deepest apology for any inconvenience [redacted] encountered as a result of

our booking error. We have forwarded the

details of [redacted]’s complaint to our Reservations Department to review

with the staff that handled [redacted]’s reservation. Additionally, we will use [redacted]’s experience

as a training tool to prevent similar situations from occurring again in the

future.

Although [redacted] requested 1.5 weeks of her timeshare usage, as a

gesture of goodwill, ResortCom will reimburse [redacted] two timeshare weeks

from 2011 and 2012. [redacted] recently

contacted ResortCom and requested a voluntary surrender of her membership. To ensure usage of these two weeks, [redacted] will need to contact ResortCom prior to finalizing the voluntary

surrender of her membership.

Since the concerns mentioned in [redacted]’s complaint have been

resolved, we therefore consider this matter closed. If you have any questions regarding the foregoing,

do not hesitate to contact ResortCom at 619-683-2470.

Sincerely,

ResortCom International

Review: I received a bill and noticed that my payment had not posted. I contacted the customer service area for Villa Preferred and informed them they did not properly credit my account. Said they do not show a payment and I gave all the information from the check to the customer service person and told them to have their payment research area figure out what happened. She apparently did not do that as I got my next bill which still did not show the payment.

I again called and went through the same thing. They did not show a payment. I provided info from the check and they would not do anything other than tell me I had to send in a copy of the check which shows the same information that I provided to them. I am going through the Revdex.com because I do not think this is the first time for it to happen. I did not and do not appreciate having to jump through hoops to correct their mistake of misapplying my payment.Desired Settlement: 1) I would like a full accounting of Payments, Charges, and any fees as I believe this is not the first time this has happened. I want the payment applied correctly.2) I WILL NOT MAKE A PAYMENT ON THIS ACCOUNT UNTIL THIS IS RESOLVED. I WILL NOT PAY ANY LATE PAYMENT FEES, INTEREST, OR ANY OTHER FEES THAT ARE CAUSED BY THEIR MISAPPLICATION OF A PAYMENT. I will make a payment as soon as this is resolve. The due date is 11/30/13

Business

Response:

Dear Member.

We are in receipt of your account concerns.

We have reviewed your account. Attached is your loan history report and highlighted in yellow you will find check# [redacted] in the amount of 170.00 which was posted to your account on 9/3/2013 towards your September monthly payment.

A member services representative also contacted you but had no luck. A message was left so that we can discuss your account in details.

The history report will provide you with payment posting, dates, and amounts. Your loan account was not assessed with any past due fees.

Please feel free to email us at [email protected] if you have further questions.

Best Regards,

Resort Com International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted],

I had filed a claim against Villa Del Palmar in November of 2013 due to a payment discrepancy in which they were misapplying my payments to the loan portion as opposed to the Maintenance portion or vice versa. I had received a call from [redacted] at the company and she assured me there were no late fees on the account and would not be any late payment fees added until the issue was resolved. I have since received two other notices with additional fees on them. I have also since made all my payments to attempt to get this merry go round to stop.

Once again it appears they have misapplied my payments. I am again requesting from the company a FULL accounting of my payments and bills as I feel this is not the first second or even third time this has happened. I have attempted several times to contact [redacted] with messages left with no return contact. At one point she actually answered the phone and said it was not her and forwarded me to the receptionist who informed me that the person that just transferred me to the receptionist was in fact [redacted]. The receptionist forwarded me to a person in Legal for their company and have yet to receive a call back from them as well.

I am requesting a full accounting of payments/bills/where payments were applied

Also requesting that any late payment fees as a result of this ongoing issue be removed from my account.

I would also like a contact person at the company that will return phone calls and actually follow through on what is promised.

Once I receive this information I will be able to decipher what is needed.

Complaint #[redacted] San Diego

Thank you in advance for your assistance.

Thank you!

Business

Response:

Dear [redacted].

This is [redacted] and we spoke in regards to your account. Please find the attached copy of your loan history and maintenance fee history report.

As per our previous conversation, the 170.00 payment that you had mailed towards your maintenance fees posted to your loan account on 9/3/2013 and I was unable to move that check over towards your maintenance fees as the account would have gone past due.

With Regards to your maintenance fees, prior to us receiving the check your had mailed that was intended for the maintenance fees, the balance due on the maintenance fees was 220.78. Even if the payment would have been applied towards the maintenance fees, you would have had a remaining balance due for 50.78. ( 220.78 past due balance minus 170.00=50.78) however as per our previous conversation the 170.00 posted to the loan account for the September 2013 installment.

Your 2014 maintenance fees was also invoiced and remains unpaid. I will adjust the late fees on the 2014 maintenance fees once the account is brought current. We have also received a payment in the amount of 130.00 and it posted as a partial maintenance fee payment. The quarterly amount for the 2014 annual dues is 160.45 per quarter but since you mailed 130.00, the account will still be short 30.45 in case this is what you wanted to choose as a payment plan.

Please feel free to reply back or contact me at [redacted]

Regards,

Review: I provided payment via telephone on 02/27/15. That was credited to an account that has been inactive for years. I had to call & provide the confirmation number given to me by VDP to get the matter "resolved". The money was put in an inactive account. I asked to have the inactive account closed since this had been an ongoing issue for years. I was told by all I spoke with that it was not possible. 3/17/15 spoke to [redacted] who said phone amount was wrong ($100 vs. the $300 I authorized). [redacted] said amount due is $443.78 for February and March 2015 and he made a note in the system that we had spoken. Assured me that no other calls or emails would occur. I wrote & mailed check [redacted] for $443.78 on 03/18/14. 03/18/15 I get an email and phone call stating my account was past due. I received March 2015 statement via USPS on 03/17, AFTER THE DUE DATE of 03/15. My check for $443.78 was cashed prior to that. [redacted] provided a phone number where I was told I could call back anytime. On 03/24/15 I called him & could not reach him. [redacted] told me that [redacted] was wrong and members can not request specific phone operators. I told [redacted] I wanted to speak to a manager. I was told it was not possible to transfer to a manager, I would receive a call back that day. I did not. I also emailed [redacted] on 03/24 and never received a response from him. A manager [redacted] called back a few days later, was rude & did not help in any way. Email dated received 03/30 indicating account current. I replied via email & phone 04/06 stating account still not showing full amount i've paid. I spoke to [redacted] on 04/06 who said she doesn't see any payment for $100 or $443.78 showing. Told me I have to send front and back copy of check to "prove" I've paid. I was told billing is a courtesy and there is no guarantee it will arrive prior to the due date. Once I provide proof they have had my money for months she will look in to it and get back to me.Desired Settlement: I would like several options listed above. I want a detailed, written explanantion of what they have been doing with my money since February 2015. I want a refund of the money that they have been holding on to. I want to be additionally financially compensated for the mulitiple hours of my time over several months that I have had to spend on the phone, via email, etc. trying to get them to understand that they have my money. I want to be credited with 2 monthly payments of $271.89 for a total of $543.78.

Consumer

Response:

Hello,

Review: I received an email from the Revdex.com that they had closed my case adminstratively as they felt it was answered. I still have never received the FULL account history. I have check copies and am demanding to see their accounting of both my Loan account and Maintenance fee account. This company provides their customers with two different account numbers for maintenance fees and loan payments however they do not differentiate when applying payments. I am continuing to request the full accounting of the two account numbers as this has been going on for long enough. the three months that the Revdex.com says is sufficient is not.

My payments are not applied correctly and demand that I receive both a personal phone call from the company to discuss and the accounting of the payments received. I have continued to make my monthly loan payments but refuse to pay the maintenance fee with the late payment fees attached due to their error. Should I get no response from the Revdex.com I will file a grievance against the Revdex.com for thier dismissal of my complaint and will continue to escalate this through any mean necessary. I know exactly when this began as I paid a significant portion of my maintenance fee at one time and believe that $300 payment was applied incorrectly which has been causing late fees on that account for some time. I would like to see thier records of my account FULLY and again I say FULL ACCOUNT HISTORY. As I deal with Revdex.com complaints on a regular basis the fact that this branch is dismissing my claim is outrageous and demand that the Revdex.com hold companies more accountable to providing the infomation requested if at all possible. In this case the full accounting history should be easily provided and readily available and do not feel this request it anything extreme.Desired Settlement: All that I am requesting is the full accounting of my TWO accounts (maintenance and Loan) in order for me to see where this company went wrong with their GAAP which does not appear to be followed. Misapplication of payments is a common mistake to be made by larger companies and understand that this can happen, but fully research an account prior to sending the last three months of accounting if that is not where this matter started. I am requesting that the late fees be removed from my Maintenance account and I will gladly pay the balance in full along with my loan amount as I am tired of dealing with a company with such poor accounting practices.

Business

Response:

Dear Member,

On 3/20/14 we sent you the following email with an attached loan and maintenance fee history report.

Dear [redacted]

This is [redacted] and we spoke in regards to your account. Please find the attached copy of your loan history and maintenance fee history report.

As per our previous conversation, the 170.00 payment that you had mailed towards your maintenance fees posted to your loan account on 9/3/2013 and I was unable to move that check over towards your maintenance fees as the account would have gone past due.

With Regards to your maintenance fees, prior to us receiving the check your had mailed that was intended for the maintenance fees, the balance due on the maintenance fees was 220.78. Even if the payment would have been applied towards the maintenance fees, you would have had a remaining balance due for 50.78. ( 220.78 past due balance minus 170.00=50.78) however as per our previous conversation the 170.00 posted to the loan account for the September 2013 installment.

Your 2014 maintenance fees was also invoiced and remains unpaid. I will adjust the late fees on the 2014 maintenance fees once the account is brought current. We have also received a payment in the amount of 130.00 and it posted as a partial maintenance fee payment. The quarterly amount for the 2014 annual dues is 160.45 per quarter but since you mailed 130.00, the account will still be short 30.45 in case this is what you wanted to choose as a payment plan.

We are attaching again a loan and maintenance fee history report for your review.

Regards,

Resort Com International