Village Bank Mortgage Corporation

Dear [redacted] ***,Village Bank Mortgage is in receipt of the above complaint This borrower applied for a mortgage loan on 09/11/The loan was conditionally approved on 10/27/The file was ultimately denied due to insufficient funds to close the loan and an unsourced earnest money depositNote: Conditionally Approved means that the loan is approved with conditions that still need to be met for full approval.How did the loan go from conditionally approved to denied? As the conditions came in, more questions arose surrounding deposits posted to asset account that could not be sourced, and the issue of gift money being spent prior to the loan closing created an unexpected shortage in the reserves needed to meet underwriting guidelinesAdditionally, only $of the earnest money deposit could be sourced because the other $came from cash on hand, which cannot be sourcedThis means the earnest money deposit could not be used to bolster the unexpected loss of gift moneyLastly, obtaining another gift was prohibited by automated underwriting findingsThis is related to the borrower needing to have a certain percentage of her own money in the transaction Village Bank Mortgage staff tried many avenues to make this loan work after the realization the gift money has been spent, but ultimately could not get the loan to meet underwriting guidelines.The Statement of Credit Denial was issues on 11/04/This document was provided to the borrower so that she could provide it to the real estate agent in order to get back the $deposit she made on the propertyThe borrower paid $for an appraisal that was completed on 09/29/Current regulations were followed in the collection of this money to pay for the appraisalThe borrower was provided a copy.After thorough review of this file, and interviews conducted with staff, the findings of this investigation are that there was no choice but to deny the loanIt is never easy to make this decision, and all options to obtain an approval were exhausted

Dear ** ***:Village Bank Mortgage has investigated complaint #***The
attached narrative and documents will explain the course of events during the
processing of the loan.Please note that Senior Management spoke with the customer
regarding her complaint on April 20, Unfortunately,
obtaining a full loan
approval was not possible based on documentation provided by the customer. Should you need additional information or
assistance, please contact me directly at ***
or***

Hello this will be my second complaint with Village Bank Mortgage Bank CorpDue to my loan being denied, I was due a refund of $I had given Betty C*** a check for $In which $for an appraisal and $for a credit reportI was notified that $was nonrefundableI'm perfectly find with thatHowever, the $was supposed to be refunded to me in fullWhen I received my refund check, it was in the amount $I called to the mortgage company to find out whyRoy A*** stated they had to pull my credit report again due to the first one expiring before the loan closedThat was not what Betty And I discussedIf I was approved for the loan and they had to pull my credit report a second timeThat means I would have to give $dollars moreJust so the house could be appraised for the price of $This company has dragged me for almost months and knew I didn't qualify for a longYet in still took me through the processA process that SrVice President Roy A*** states is how they do pre-qualifications for loansThis company has put a bad taste in my mouth and I will not recommend anyone else to Village Mortgage Bank.I would like to receive my $It is the principle of the matterOnce my $is received the matter will be closed

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The initial reserve was $which is referred to as "gift money" when in fact this was not gift money at allInitially I was advised to deposit a total of $into my bank account, I was told by Angela it had to be gift moneyI advised that my husbands pay could be deposited in the account to show the reserve amount, but was told to give the $to a family member (brother) and have them deposit the money into his account and then to give me a certified check to deposit into my bank accountI asked Angela specifically if the money needed to stay in the account for certain time frame and was told "No once the deposit is made and you provide a print out that the funds have posted you can spend some of the money as long as the amount needed for closing ($at that time) was still available" I followed Angela's instructions and over that weekend I made a few purchases for the house from Lowe'sOn 10/28/Angela advised myself, agent and agents broker that more money was needed in reserve (3000.00), at that time I had a little over $in my accountI advised Angela that I needed a little time to make another deposit, she advised the money could not be gift money this time but had to be income from either my job or my husbandsMyself, agent and agents broker was advised that once I made the deposit I would follow the same same steps as I did with the $but this time I needed to leave the money there until closingThe amount I needed to bring with me to closing at that time had increased by $since the appraiser charged an additional fee to come back out after repairs were made on the propertySo to close I would need around $550.00, but was required to show a certain amount ($3000.00) in my bank accountOn 11/4/I was prepared to deposit income from my husband around 3:after workI received a call from my agent around a.masking if I was able to meet the condition of having $in my account, I advised him that I would make the deposit and send confirmation to AngelaWithin minutes of that call from my agent I get another call from Michael C** with Village bank stating he had bad news, my loan had been denied because "we don't feel you are ready for a mortgage loan"He went on to say "you spend all the money you get into your account including the $gift money"I explained that the $was not gift money at all and only around $of the money had been spent since I had around $in my accountI also advised that I only used some of the money because Angela said it did not need to sit in the account for a period of timeBy this point I was very upset and ended the call with Michael CaoI immediately contacted my agent to explain and he said he had also just received a call from Michael. To explain the $EMD of which $was not accepted as sourced moneyAgain, I was going to get a different property but that deal feel through because I could not get approved for grant fundsThe $that was given for that property was refunded to me which is how I was able to give a new EMD for this new propertyI provided proof of the release, copy of cancelled check (requested by Angela as proof of refund), so I can not understand whthis EMD could not be sourcedAfter holding the EMD for over a month I was advised that since only $of the money came out of my bank account, $of the $I held onto at home just because I knew I would need the money again and didn't want to co-mingle it with other monies. So because of $my reserve increased and although I was given a condition to get the $in on 10/28/Village Bank did not allow my to meet the condition before denying the loan on 11/4/I had the money that was requested and still was denied the loan. Per the response from Village Bank I needed " a percentage of her own money", the $gift money was actually income from employmentI was advised that I had to receive a giftSo if the $had of been counted as "her own money" we would not be speaking of itI only did it as a gift because these were the instructions I was given to by Angela M***. I also read no reference to the breach of confidentiality which occurred when Michael C** sent appraisal information to the incorrect real estate agent, one that was not associated with me at all. Not only have I been left homeless I am out of a large amount of money spent on the appraisal ($465), credit report fee ($75) extension with HUD ($375) which was never needed and repairs to the property ($450)My entire life has been altered because of $I feel that Village should be held accountable for the incorrect information I was provided when they told me once I get the $in my bank account I would be ready to close.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The initial reserve was $which is referred to as "gift money" when in fact this was not gift money at allInitially I was advised to deposit a total of $into my bank account, I was told by Angela it had to be gift moneyI advised that my husbands pay could be deposited in the account to show the reserve amount, but was told to give the $to a family member (brother) and have them deposit the money into his account and then to give me a certified check to deposit into my bank accountI asked Angela specifically if the money needed to stay in the account for certain time frame and was told "No once the deposit is made and you provide a print out that the funds have posted you can spend some of the money as long as the amount needed for closing ($at that time) was still available" I followed Angela's instructions and over that weekend I made a few purchases for the house from Lowe'sOn 10/28/Angela advised myself, agent and agents broker that more money was needed in reserve (3000.00), at that time I had a little over $in my accountI advised Angela that I needed a little time to make another deposit, she advised the money could not be gift money this time but had to be income from either my job or my husbandsMyself, agent and agents broker was advised that once I made the deposit I would follow the same same steps as I did with the $but this time I needed to leave the money there until closingThe amount I needed to bring with me to closing at that time had increased by $since the appraiser charged an additional fee to come back out after repairs were made on the propertySo to close I would need around $550.00, but was required to show a certain amount ($3000.00) in my bank accountOn 11/4/I was prepared to deposit income from my husband around 3:after workI received a call from my agent around a.masking if I was able to meet the condition of having $in my account, I advised him that I would make the deposit and send confirmation to AngelaWithin minutes of that call from my agent I get another call from Michael C** with Village bank stating he had bad news, my loan had been denied because "we don't feel you are ready for a mortgage loan"He went on to say "you spend all the money you get into your account including the $gift money"I explained that the $was not gift money at all and only around $of the money had been spent since I had around $in my accountI also advised that I only used some of the money because Angela said it did not need to sit in the account for a period of timeBy this point I was very upset and ended the call with Michael CaoI immediately contacted my agent to explain and he said he had also just received a call from Michael. To explain the $EMD of which $was not accepted as sourced moneyAgain, I was going to get a different property but that deal feel through because I could not get approved for grant fundsThe $that was given for that property was refunded to me which is how I was able to give a new EMD for this new propertyI provided proof of the release, copy of cancelled check (requested by Angela as proof of refund), so I can not understand whthis EMD could not be sourcedAfter holding the EMD for over a month I was advised that since only $of the money came out of my bank account, $of the $I held onto at home just because I knew I would need the money again and didn't want to co-mingle it with other monies. So because of $my reserve increased and although I was given a condition to get the $in on 10/28/Village Bank did not allow my to meet the condition before denying the loan on 11/4/I had the money that was requested and still was denied the loan. Per the response from Village Bank I needed " a percentage of her own money", the $gift money was actually income from employmentI was advised that I had to receive a giftSo if the $had of been counted as "her own money" we would not be speaking of itI only did it as a gift because these were the instructions I was given to by Angela M***. I also read no reference to the breach of confidentiality which occurred when Michael C** sent appraisal information to the incorrect real estate agent, one that was not associated with me at all. Not only have I been left homeless I am out of a large amount of money spent on the appraisal ($465), credit report fee ($75) extension with HUD ($375) which was never needed and repairs to the property ($450)My entire life has been altered because of $I feel that Village should be held accountable for the incorrect information I was provided when they told me once I get the $in my bank account I would be ready to close.
Regards,
*** ***

Dear ** ***,Village Bank Mortgage is in receipt of the above complaint
This borrower applied for a mortgage loan on 09/11/The loan was
conditionally approved on 10/27/The file was ultimately denied due to
insufficient funds to close the loan and an unsourced earnest money deposit
Note:
Conditionally Approved means that the loan is approved with conditions that still
need to be met for full approval.How did the loan go from conditionally approved to denied?
As the conditions came in, more questions arose surrounding deposits posted to
asset account that could not be sourced, and the issue of gift money being
spent prior to the loan closing created an unexpected shortage in the reserves
needed to meet underwriting guidelinesAdditionally, only $of the earnest
money deposit could be sourced because the other $came from cash on hand,
which cannot be sourcedThis means the earnest money deposit could not be used
to bolster the unexpected loss of gift moneyLastly, obtaining another gift
was prohibited by automated underwriting findingsThis is related to the
borrower needing to have a certain percentage of her own money in the transaction
Village Bank Mortgage staff tried many avenues to make this loan work after the
realization the gift money has been spent, but ultimately could not get the
loan to meet underwriting guidelines.The Statement of Credit Denial was issues on 11/04/This
document was provided to the borrower so that she could provide it to the real
estate agent in order to get back the $deposit she made on the propertyThe
borrower paid $for an appraisal that was completed on 09/29/Current
regulations were followed in the collection of this money to pay for the
appraisalThe borrower was provided a copy.After thorough review of this file, and interviews conducted
with staff, the findings of this investigation are that there was no choice but
to deny the loanIt is never easy to make this decision, and all options to obtain
an approval were exhausted

Dear ** ***,Village Bank Mortgage is in receipt of the above complaint
This borrower applied for a mortgage loan on 09/11/The loan was
conditionally approved on 10/27/The file was ultimately denied due to
insufficient funds to close the loan and an unsourced earnest money deposit
Note:
Conditionally Approved means that the loan is approved with conditions that still
need to be met for full approval.How did the loan go from conditionally approved to denied?
As the conditions came in, more questions arose surrounding deposits posted to
asset account that could not be sourced, and the issue of gift money being
spent prior to the loan closing created an unexpected shortage in the reserves
needed to meet underwriting guidelinesAdditionally, only $of the earnest
money deposit could be sourced because the other $came from cash on hand,
which cannot be sourcedThis means the earnest money deposit could not be used
to bolster the unexpected loss of gift moneyLastly, obtaining another gift
was prohibited by automated underwriting findingsThis is related to the
borrower needing to have a certain percentage of her own money in the transaction
Village Bank Mortgage staff tried many avenues to make this loan work after the
realization the gift money has been spent, but ultimately could not get the
loan to meet underwriting guidelines.The Statement of Credit Denial was issues on 11/04/This
document was provided to the borrower so that she could provide it to the real
estate agent in order to get back the $deposit she made on the propertyThe
borrower paid $for an appraisal that was completed on 09/29/Current
regulations were followed in the collection of this money to pay for the
appraisalThe borrower was provided a copy.After thorough review of this file, and interviews conducted
with staff, the findings of this investigation are that there was no choice but
to deny the loanIt is never easy to make this decision, and all options to obtain
an approval were exhausted

Hello this will be my second complaint with Village Bank Mortgage Bank CorpDue to my loan being denied, I was due a refund of $I had given Betty C*** a check for $In which $for an appraisal and $for a credit reportI was notified that $was nonrefundableI'm perfectly find with thatHowever, the $was supposed to be refunded to me in fullWhen I received my refund check, it was in the amount $I called to the mortgage company to find out whyRoy A*** stated they had to pull my credit report again due to the first one expiring before the loan closedThat was not what Betty And I discussedIf I was approved for the loan and they had to pull my credit report a second timeThat means I would have to give $dollars moreJust so the house could be appraised for the price of $This company has dragged me for almost months and knew I didn't qualify for a longYet in still took me through the processA process that SrVice President Roy A*** states is how they do pre-qualifications for loansThis company has put a bad taste in my mouth and I will not recommend anyone else to Village Mortgage Bank.I would like to receive my $It is the principle of the matterOnce my $is received the matter will be closed

Dear ** ***:Village Bank Mortgage has investigated complaint #***The
attached narrative and documents will explain the course of events during the
processing of the loan.Please note that Senior Management spoke with the customer
regarding her complaint on April 20, Unfortunately,
obtaining a full loan
approval was not possible based on documentation provided by the customer. Should you need additional information or
assistance, please contact me directly at ***
or***

Dear [redacted],Village Bank Mortgage is in receipt of the above complaint.
This borrower applied for a mortgage loan on 09/11/2016. The loan was
conditionally approved on 10/27/2016. The file was ultimately denied due to
insufficient funds to close the loan and an unsourced earnest money...

deposit. Note:
Conditionally Approved means that the loan is approved with conditions that still
need to be met for full approval.How did the loan go from conditionally approved to denied?
As the conditions came in, more questions arose surrounding deposits posted to
asset account that could not be sourced, and the issue of gift money being
spent prior to the loan closing created an unexpected shortage in the reserves
needed to meet underwriting guidelines. Additionally, only $200 of the earnest
money deposit could be sourced because the other $800 came from cash on hand,
which cannot be sourced. This means the earnest money deposit could not be used
to bolster the unexpected loss of gift money. Lastly, obtaining another gift
was prohibited by automated underwriting findings. This is related to the
borrower needing to have a certain percentage of her own money in the transaction.
Village Bank Mortgage staff tried many avenues to make this loan work after the
realization the gift money has been spent, but ultimately could not get the
loan to meet underwriting guidelines.The Statement of Credit Denial was issues on 11/04/2016. This
document was provided to the borrower so that she could provide it to the real
estate agent in order to get back the $1000 deposit she made on the property. The
borrower paid $465 for an appraisal that was completed on 09/29/2016. Current
regulations were followed in the collection of this money to pay for the
appraisal. The borrower was provided a copy.After thorough review of this file, and interviews conducted
with staff, the findings of this investigation are that there was no choice but
to deny the loan. It is never easy to make this decision, and all options to obtain
an approval were exhausted.

Hello this will be my second complaint with Village Bank Mortgage Bank Corp. Due to my loan being denied, I was due a refund of $465. I had given Betty C[redacted] a check for $495. In which $465 for an appraisal and $30 for a credit report. I was notified that $30 was nonrefundable. I'm perfectly find with that. However, the $465 was supposed to be refunded to me in full. When I received my refund check, it was in the amount $439. I called to the mortgage company to find out why. Roy A[redacted] stated they had to pull my credit report again due to the first one expiring before the loan closed. That was not what Betty And I discussed. If I was approved for the loan and they had to pull my credit report a second time. That means I would have to give $26 dollars more. Just so the house could be appraised for the price of $465. This company has dragged me for almost 4 months and knew I didn't qualify for a long. Yet in still took me through the process. A process that Sr. Vice President Roy A[redacted] states is how they do pre-qualifications for loans. This company has put a bad taste in my mouth and I will not recommend anyone else to Village Mortgage Bank.
I would like to receive my $26. It is the principle of the matter. Once my $26 is received the matter will be closed.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The initial reserve was $2000.00 which is referred to as "gift money" when in fact this was not gift money at all. Initially I was advised to deposit a total of $2000.00 into my bank account, I was told by Angela it had to be gift money. I advised that my husbands pay could be deposited in the account to show the reserve amount, but was told to give the $2000.00 to a family member (brother) and have them deposit the money into his account and then to give me a certified check to deposit into my bank account. I asked Angela specifically if the money needed to stay in the account for certain time frame and was told "No once the deposit is made and you provide a print out that the funds have posted you can spend some of the money as long as the amount needed for closing ($351 at that time) was still available".  I followed Angela's instructions and over that weekend I made a few purchases for the house from Lowe's. On 10/28/2016 Angela advised myself, agent and agents broker that more money was needed in reserve (3000.00), at that time I had a little over $1500.00 in my account. I advised Angela that I needed a little time to make another deposit, she advised the money could not be gift money this time but had to be income from either my job or my husbands. Myself, agent and agents broker was advised that once I made the deposit I would follow the same same steps as I did with the $2000.00 but this time I needed to leave the money there until closing. The amount I needed to bring with me to closing at that time had increased by $200.00 since the appraiser charged an additional fee to come back out after repairs were made on the property. So to close I would need around $550.00, but was required to show a certain amount ($3000.00) in my bank account. On 11/4/2016 I was prepared to deposit income from my husband around 3:30 after work. I received a call from my agent around 9 a.m. asking if I was able to meet the condition of having $3000.00 in my account, I advised him that I would make the deposit and send confirmation to Angela. Within 15 minutes of that call from my agent I get another call from Michael C** with Village bank stating he had bad news, my loan had been denied because "we don't feel you are ready for a mortgage loan". He went on to say "you spend all the money you get into your account including the $2000.00 gift money". I explained that the $2000.00 was not gift money at all and only around $500.00 of the money had been spent since I had around $1500.00 in my account. I also advised that I only used some of the money because Angela said it did not need to sit in the account for a period of time. By this point I was very upset and ended the call with Michael Cao. I immediately contacted my agent to explain and he said he had also just received a call from Michael. 
To explain the $1000.00 EMD of which $800.00 was not accepted as sourced money. Again, I was going to get a different property but that deal feel through because I could not get approved for grant funds. The $1000.00 that was given for that property was refunded to me which is how I was able to give a new EMD for this new property. I provided proof of the release, copy of cancelled check (requested by Angela as proof of refund), so I can not understand whthis EMD could not be sourced. After holding the EMD for over a month I was advised that since only $200.00 of the money came out of my bank account, $800.00 of the $1000.00 I held onto at home just because I knew I would need the money again and didn't want to co-mingle it with other monies. 
So because of $800.00 my reserve increased and although I was given a condition to get the $3000.00 in on 10/28/2016 Village Bank did not allow my to meet the condition before denying the loan on 11/4/2016. I had the money that was requested and still was denied the loan. 
Per the response from Village Bank I needed " a percentage of her own money", the $2000.00 gift money was actually income from employment. I was advised that I had to receive a gift. So if the $2000.00 had of been counted as "her own money" we would not be speaking of it. I only did it as a gift because these were the instructions I was given to by Angela M[redacted]. 
I also read no reference to the breach of confidentiality which occurred when Michael C** sent appraisal information to the incorrect real estate agent, one that was not associated with me at all. 
Not only have I been left homeless I am out of a large amount of money spent on the appraisal ($465), credit report fee ($75) extension with HUD ($375) which was never needed and repairs to the property ($450). My entire life has been altered because of $800. I feel that Village should be held accountable for the incorrect information I was provided when they told me once I get the $3000 in my bank account I would be ready to close. 
Regards,
[redacted]

Dear [redacted]:Village Bank Mortgage has investigated complaint #[redacted]. The
attached narrative and documents will explain the course of events during the
processing of the loan.Please note that Senior Management spoke with the customer
regarding her complaint on April 20, 2016....

Unfortunately, obtaining a full loan
approval was not possible based on documentation provided by the customer.  Should you need additional information or
assistance, please contact me directly at [redacted]
or[redacted].

In reference to deceased Mother's June/July 2016 refi for VHDA Conventional FHA 20 ur home loan. Her loan was denied after she paid the $495.00 7/11/16 to Village Bank Mortgage Co., Betty Caylor. She never received any money back and died several months later. I am her heir and expect $465.00 refund that she was too sick to pursue.
Estate of Susan NDuBose, Successor Susan JTorbush 5/21/17

Review: To whom it may concern:

I am in the process of buying a home. I had talked to a realtor who gave me Village Bank Mortgage because they have different programs for first time home buyers. I filled out several applications for pre-qualification. I spoke with a mortgage leader at [redacted] unit regarding getting a mortgage with them. The leader explained due to my bankruptcy, I had to wait until August. Which I was perfectly fine with that. However, Betty at Village Bank, explained to me that my bankruptcy wouldn't be a problem and she can have me in my home before August. Plus, I can get a FHA/ VDHA Plus loan in which will help me with my closing cost. I been in constant contact with Betty through emails. I still have all documented emails were Betty said all of this as well. I found a house I love, sent all the emails to Betty. Betty sent out my Pre-qualification letter to the realtor stating I was approved for the house and I could move in after the closing date. The closing date was supposed to be May 6th 2016. Everything was going smoothly, to smooth I should say. I started talking to Betty in January, and in April when my file went to the processor. Everything was fine. Before I know it Betty started asking for more documentation, for my car, discharge and bankruptcy paper. I didn't qualify for the loan anymore and had to pay out of pocket for closing cost. In which I had the money. Nevertheless, every time she came up with something negative I fix it and made it positive. However, she had been sending me emails to discourage me from continuing the process. I didn't understand why, until know. I have lost $359 for house inspection that shouldn't happened and other moneys that I don't know if I can get back. She has not responded to my emails or answer any of my phone attempts. Betty, instilled false hope, time, and energy due to lies. I even gave up my apartment on the false pretenses of me moving into my home. I was scam by Betty.Desired Settlement: I would like to speak to the head supervisor regarding this issue. I do not want another person or persons like me to go through this process. It is not fair that someone gives false hopes and dreams then snatches it up under their feet. Even when they knew before had the issues that was going on.

Business

Response:

Dear [redacted]:Village Bank Mortgage has investigated complaint #[redacted]. The

attached narrative and documents will explain the course of events during the

processing of the loan.Please note that Senior Management spoke with the customer

regarding her complaint on April 20, 2016. Unfortunately, obtaining a full loan

approval was not possible based on documentation provided by the customer. Should you need additional information or

assistance, please contact me directly at [redacted]

or[redacted].

Consumer

Response:

Hello this will be my second complaint with Village Bank Mortgage Bank Corp. Due to my loan being denied, I was due a refund of $465. I had given Betty C[redacted] a check for $495. In which $465 for an appraisal and $30 for a credit report. I was notified that $30 was nonrefundable. I'm perfectly find with that. However, the $465 was supposed to be refunded to me in full. When I received my refund check, it was in the amount $439. I called to the mortgage company to find out why. Roy A[redacted] stated they had to pull my credit report again due to the first one expiring before the loan closed. That was not what Betty And I discussed. If I was approved for the loan and they had to pull my credit report a second time. That means I would have to give $26 dollars more. Just so the house could be appraised for the price of $465. This company has dragged me for almost 4 months and knew I didn't qualify for a long. Yet in still took me through the process. A process that Sr. Vice President Roy A[redacted] states is how they do pre-qualifications for loans. This company has put a bad taste in my mouth and I will not recommend anyone else to Village Mortgage Bank.I would like to receive my $26. It is the principle of the matter. Once my $26 is received the matter will be closed.

Review: I tried very hard to open a 15 year refinance mortgage with this bank but when they did not give me the rate and low closing cost I wanted they turned around and sent me a $22 bill for the credit report.Desired Settlement: Stop contacting me and forget about charging the $22.00 credit report fee.

Business

Response:

To Whom It May Concern:

It is the policy of Village Bank Mortgage Corporation to collect the credit report fee at or before application or at settlement. The fee is still due and payable even if the loan does not close. This is in accordance with [redacted]: Good Faith Estimate. The application was taken by telephone, and the [redacted] was unable to collect the credit report fee at or before application. The fee was disclosed to the borrower in the initial disclosures that were emailed to the borrower. The borrower acknowledged receipt of the disclosures in an email to the Lending Assistant, and later withdrew his application. No payment for the credit report has been received. No further attempt to collect the debt will be made.

If you have any questions, please contact [redacted] at [redacted] or direct dial [redacted].

Sincerely,