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Review: I brought a brand new Fred Perry shirt to the laudromat to be washed. It's a white shirt with colored ribbing and I specifically told them NOT to bleach it. They said it would cost $8 to wash as this was the minimum.When I picked up the shirt, it was wrapped in plastic. I paid and brought it home. After taking it out to wear it the next day I noticed it had a pink hue to the shirt... especially when exposed to light. This seemed odd, so I brought it to the Fred Perry shop and they said the shirt had been bleached. They confirmed this with a letter explaining how the pink hue in my brand new shirt is consistent with bleaching.I brought the shirt back to the laundromat and asked to speak with the owner. The lady working said he wasn't there. I told her my problem and she denied any wrong doing. I went back today in an attempt to speak with the owner again and the same lady said he wasn't there and there was no way to reach him. She refused to give me her name.The shirt is ruined and unsalvageable.Desired Settlement: I would like to be reimbursed the $85 for the shirt and refunded the $8 for the laundering services that I paid for that caused harm to my clothing. Total of $93 -- Thank you.

Business

Response:

call [redacted] Leave message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just wanted to let you know that I dropped off the damaged shirt, receipt and letter from the store to the Village Cleaners Laundry and I HAVE NOT heard back from them or received any offer of compensation. I'm sort of at a loss of what to do at this point. Any direction you could provide would be welcomed.

Sincerely,

Business

Response:

I refer to your letter dated Nov */2013 and would like to mention that you did not reply to my letter dated Aug **/2013 until Friday Nov */2013.

You will note that I have been very prompt with my replies to your three letters dated Aug *, Aug * and Aug [redacted], as I have responded to you within your requested time period as indicated above.

I wrote to you on Aug **/2013 and did not receive a reply until Nov */2013.

You will re call that I had requested three items from you in my letter dated... Aug **/2013.We did not receive any reply for two

months as the items were only delivered on October [redacted] 2013.The shirt now looks shrunk and worn out.

This shirt was purchased on July **/2013, and laundered July **/2013. It was only delivered to us on Oct **/2013 which you would certainly agreed that it took 3 months before we received the shirt.

I requested the letter from the company which the customer claims to have had, and you will note that the letter presented is not dated or signed. Which is unusual for an official letter, from the shirt company.

The shirt was sent to the National Center for Garment Analysis on Tuesday Oct **/2013 and a copy of their report is enclosed for your files. The report clearly indicates, that we did not launder the shirt improperly.

The Analysis report of the shirt indicates that after testing it was determined no bleach was ever used,and this contradicts,[redacted] the shop Manager of the shirt company statement, that bleach was used.

As I mentioned in all our previous correspondence bleach was never used to launder this shirt. A copy of the Analysi s report and the Manager's statement will be sent to the shirt company office, in Manhattan.

Please reply at your earliest convenience.

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Description: LAUNDRIES

Address: 66 Carmine Street, New York, New York, United States, 10014

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