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Village Dental Care

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Village Dental Care Reviews (8)

Village dental care received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, [redacted] complaints that in he received Gold crown upgrades in the amount of $He also states he paid for the upgrades or we would not have ordered them due to them being considered cosmetic and not covered by his insuranceMr [redacted] is a long time patient of ours and we did do the upgrades without collecting the money upfront on good faithWe strive to provide our patients with quality dental treatment at a discounted rate.Account research regarding this complaint shows that Village dental care sent out invoices to the [redacted] residenceAfter many attempts we are to transfer all unpaid balances to collectionsWe have not sent Mr [redacted] to collections because we would like to work with him on a balanced payment planMr [redacted] came in and was reminded of balanced owedWe understand that it was a oversight on our part and just want to get this matter resolved as quickly as possibleWe ask you to please keep in mind that we are trying to come to an agreement with [redacted] family so that we do not lose them as longtime patients.Village dental care sincerely regrets any inconvenience this issue may have causedPlease feel free to contact me directly at [redacted] if you have any additional questions or concerns in this matter.Name: [redacted] Executive Response

Company states: The company stands by the original responseWe have been holding onto this account to work with them but we will be forced to send it to collections if we do not receive payment

I am rejecting this response because:We spoke to [redacted] about their policy and she stated patients have to "pay partial or full" for services not covered by insuranceWe've asked to get a copy of their policy numerous times, but it's never been provided Because of their lack of record keeping, to see if indeed they request partial or full payment, we are sure we paid (months ago) And if we didn't, we would have not gotten crowns the second time in December 28, we paid $for crowns and again on January 18, paid another $

I am rejecting this response because:It's unfortunate this "business" has not provided their policy nor have they provided timely, adequate documentation that we ever owed money.Since 2010, my husband received cleanings/check ups and two more crowns, and I received cleaning/check ups and Invisalign treatment (paying both crowns and rest of Invisalign service in full since it wasn't covered by insurance) These services were provided from January 2011-July 2013, with invisalign treatment appointments almost every 6-weeks With all these appointments, nothing was ever told that we owed money for any prior treatment Now, my husband and I are being forced to pay AGAIN due to this business's lack of good record keeping and providing inaccurate balances (see attached first two images) and whiting-out bills-(see attached last image) This business has made a mistake and THEY need to correct it They have NOT provided or followed their policy of "partial or full pay." We must've paid at least partial pay

Village dental care received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complaints that in 2010 he received Gold crown upgrades in the amount of $750. He also states he paid for the upgrades or we would not have ordered them due to...

them being considered cosmetic and not covered by his insurance. Mr. [redacted] is a long time patient of ours and we did do the upgrades without collecting the money upfront on good faith. We strive to provide our patients with quality dental treatment at a discounted rate.Account research regarding this complaint shows that Village dental care sent out invoices to the [redacted] residence. After many attempts we are to transfer all unpaid balances to collections. We have not sent Mr. [redacted] to collections because we would like to work with him on a balanced payment plan. Mr. [redacted] came in and was reminded of balanced owed. We understand that it was a oversight on our part and just want to get this matter resolved as quickly as possible. We ask you to please keep in mind that we are trying to come to an agreement with [redacted] family so that we do not lose them as longtime patients.Village dental care sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at [redacted] if you have any additional questions or concerns in this matter.Name: [redacted] Executive Response

I am rejecting this response because:We spoke to [redacted] about their policy and she stated patients have to "pay partial or full" for services not covered by insurance. We've asked to get a copy of their policy numerous times, but it's never been provided.  Because of their lack of record keeping, to see if indeed they request partial or full payment, we are sure we paid (31 months ago).  And if we didn't, we would have not gotten crowns the second time in 2012.  December 28, 2012 we paid $250 for crowns and again on January 18, 2013 paid another $200.

Company states: The company stands by the original response. We have been holding onto this account to work with them but we will be forced to send it to collections if we do not receive payment.

Review: Back in July 2013 my husband received an invoice of $635. When I called the office, they said to ignore it. Three months later, same charges appeared in another invoice. In November 2013, we were then notified he owed $750 from gold upgrades in 2010. My husband continues to receive invoices for gold crowns he had already paid for. They would not have ordered them without him paying out of pocket since insurance does not cover it. Between 2010 and July 2013 my husband continued to go to the dentist for other services and another upgrade December 2012 and there was never mention of any unpaid balances when he went in or other invoices mailed during that time. My husband and I have great credit and pay all our bills on time so to have this over our head is very disturbing and stressful.Desired Settlement: We would like them to stop harassing us with these invoices, calling us for future appointments, and keeping a better record of customer payments; especially when done in cash.

Business

Response:

Village dental care received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complaints that in 2010 he received Gold crown upgrades in the amount of $750. He also states he paid for the upgrades or we would not have ordered them due to them being considered cosmetic and not covered by his insurance. Mr. [redacted] is a long time patient of ours and we did do the upgrades without collecting the money upfront on good faith. We strive to provide our patients with quality dental treatment at a discounted rate.Account research regarding this complaint shows that Village dental care sent out invoices to the [redacted] residence. After many attempts we are to transfer all unpaid balances to collections. We have not sent Mr. [redacted] to collections because we would like to work with him on a balanced payment plan. Mr. [redacted] came in and was reminded of balanced owed. We understand that it was a oversight on our part and just want to get this matter resolved as quickly as possible. We ask you to please keep in mind that we are trying to come to an agreement with [redacted] family so that we do not lose them as longtime patients.Village dental care sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at [redacted] if you have any additional questions or concerns in this matter.Name: [redacted] Executive Response

Consumer

Response:

I am rejecting this response because:We spoke to [redacted] about their policy and she stated patients have to "pay partial or full" for services not covered by insurance. We've asked to get a copy of their policy numerous times, but it's never been provided. Because of their lack of record keeping, to see if indeed they request partial or full payment, we are sure we paid (31 months ago). And if we didn't, we would have not gotten crowns the second time in 2012. December 28, 2012 we paid $250 for crowns and again on January 18, 2013 paid another $200.

Business

Response:

Company states: The company stands by the original response. We have been holding onto this account to work with them but we will be forced to send it to collections if we do not receive payment.

Consumer

Response:

I am rejecting this response because:It's unfortunate this "business" has not provided their policy nor have they provided timely, adequate documentation that we ever owed money.Since 2010, my husband received cleanings/check ups and two more crowns, and I received cleaning/check ups and Invisalign treatment (paying both crowns and rest of Invisalign service in full since it wasn't covered by insurance). These services were provided from January 2011-July 2013, with invisalign treatment appointments almost every 6-8 weeks. With all these appointments, nothing was ever told that we owed money for any prior treatment. Now, my husband and I are being forced to pay AGAIN due to this business's lack of good record keeping and providing inaccurate balances (see attached first two images) and whiting-out bills-(see attached last image). This business has made a mistake and THEY need to correct it. They have NOT provided or followed their policy of "partial or full pay." We must've paid at least partial pay.

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Description: Dentists

Address: 1710 E March Ln Ste 2B, Stockton, California, United States, 95210

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