Village Green Apartments

Complaint: [redacted]
I am rejecting this response because:The General Manager from Samuels said I couldn't return the ring. There is nothing he can do about it. I'm just not going to ever buy from them EVER again. Thank you for your time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello [redacted], I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchase. I have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new address. They were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to me. A few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money back. I have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matter. Thank you so much, [redacted]
Regards,
[redacted]

Samuels Diamonds values its customers and aims to provide the best service and to understand any problem that may arise and make a reasonable effort at addressing any concern.  We have spoken to Ms. [redacted] and have apologized for any miscommunication that may have occurred.  We are...

pleased to note the conversation ended on a positive note and Ms. [redacted] received a refund upon her request.  Thank you for the opportunity to respond.

Thank you for the opportunity to respond. We have reviewedMr. [redacted]’s complaint. We apologize for the issues and any miscommunicationthat has occurred.  We would like to offerMr. [redacted] a full refund for the items in question.  Should Mr. [redacted] like to take advantage ofthis offer, please...

have him do so within the next 14 business days.Should you have any additional questions please let us know.

Complaint: [redacted]
I am rejecting this response because:I've attempted to contact Samuels corporate leaving messages and never received a call back from them or the store?  This issue still is not resolved.  They still have our jewelry and have not attempted to provide a solution.  I have a provided them a fire report and don't understand why this is so difficult?  Can you assist?  I feel as though we are being taken advantage of...  Do I need to get a lawyer?  Please advise.Thank you, [redacted] Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s concerns. Mrs. [redacted] had visited our store location on 3/4/2016. During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style bracelet. Mrs. [redacted] agreed to...

the modification option and the store jeweler has begun working on the bracelet.  The work is scheduled to be completed by Friday 3/11/2016. Should Mrs. [redacted] have any questions in the interim, she may contact the Store Manager directly. She may also contact our Customer Service Department at 877-726-8357.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond. Ms. [redacted] and her fiancé Mr. [redacted] went into our store location on 3/26/2016. At that time they received their new ring, warranty and a gift card for compensation. Should Ms. [redacted] and Mr. [redacted] have any additional questions they may contact our...

customer service department at 877-726-8357.

Mr. [redacted], Thank you for bringing this to our attention.  Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store.  We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected.   We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST.

Ms. [redacted],  We appreciate you bringing this to our attention and we take great care to ensure that important matters such as this are reviewed immediately.  I understand you have been in contact with the District Manager for the area and have agreed to continue to resolve the issue...

in January. Should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-[redacted] Monday through Friday, 8:00am to 5:00pm CST.

Good Afternoon,We would like to clarify the initial calls were made to [redacted]the service plan company.  When there isan issue in their call center we are not made aware of the issues due to beinga third party company.  However as statedto Ms. [redacted] we have notified the service plan company and they haveaddressed the complaint with the necessary departments. Once our company recieved Ms. [redacted]’scomplaints via email and social media we made contact with her immediately, inattempt to resolve this issue.  [redacted] our Customer Service Supervisorspoke directly to Ms. [redacted] and informed her that she does not have to sendher ring to the service plan company repair center and the ring can be maileddirectly to our Corporate Office for an expedited repair.  When a guest has moved and does not live in an area where wehave a store it is mandatory they send it through the repair center howeverwe were able to make this exception in order to ensuresure Ms. [redacted] was taken care of immediately.   Due to the situation being handled out of normalpolicy [redacted] did not attach a form to the in email, in human error and weapologize this occurred (see below email response below).  We apologize that Ms. [redacted] does not feel confident ourCorporate Customer Service Department can assist her in getting her ringrepaired.   Would Ms. [redacted] prefer to handle thisvia service plan company [redacted]?  Wewill be happy to put her in contact with a representative outside of the callcenter that will handle her case directly? We will not move forward until further notice.  EmailCorrespondences:  There is no need for an RA# , that form isused for another service plan where that information is needed, writingattention ATTN: [redacted]  in that space will be sufficient. Thanks![redacted] From:[redacted] [mailto:[redacted].[redacted]@gmail.com]Sent: Tuesday, August 11, 2015 5:09 PMTo: [redacted]Subject: Re: UPS Label Delivery, [redacted] [redacted] Thanks [redacted].   It says I need an repair authorizationnumber on the form.  Please provide this.  I am sure you understandmy frustration calling the customer service lines to get information.  Ivery much appreciate your help with getting this problem resolved in areasonable way. Take care-Dr. [redacted] On Tue, Aug 11, 2015 at 8:38 AM, [redacted] <[redacted]@[redacted]> wrote:Yes I apologize I did not attach the form to fill out..  Seeattached information and fill out the second sheet of the packet.  Due toissues please write at the top of the page ATTN: [redacted], this will notify themto contact me when it arrives.   Disregard the paperwork request on the first page (this form isused for another type of service plan)  I only need the second sheet inorder to repair the ring to you request! Thank you and have a great day!   Thankyou! [redacted]Customer Service DepartmentAndrewsJewelersRogersJewelersSamuelsJewelersSamuelsDiamondsSchubachJew...⇄

Thank you for allowing us to reply to Ms. [redacted]. Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store.  We strive every day to provide the best service possible and are disappointed when our guests have received less than...

expected.   We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 9:00am to 5:00pm CST.

Village Green owes me $272 for over charging me on my rent.I subleased from [redacted] We both payed the full amount for May ($665). When we realized this I called Village Green and tried to get my money back. Since me and [redacted] both lived in the Apartment in May (I was there for the last week and a half of May and she was there up until then) they decided they would pay us both back a prorated amount. [redacted] got her amount back ($393) and they told me they couldn't pay my amount back until I moved out ($272). Well, July 31st and still haven't gotten my money back. The lady who I talked to this summer's name was [redacted]. While all of this was happening in the beginning of June I asked her to send me an email saying how much money they owe me for my records and she said there was no need, I would get my money back.Since then, I have tried calling Village Green, both of my parents have tried calling, and I have emailed them. They are not willing to help us and they believe they don't owe me any money. I can show on my bank account how I payed them for 3 months' rent when I should have only payed for one.Payment for May:Document Number: [redacted]Payment for June:Document Number: [redacted]Payment for July:Document Number: [redacted] I have an email from [redacted]@vgapartments.com stating:"Hi [redacted]. It does appear that she has paid for May. Thanks!"Proving that [redacted] payed for May and I did too.Desired SettlementI want $272 from Village Green immediately.

Review: I was recently illegally evicted from my own apartment by my Son, and the apartment Manager ([redacted])at Village Green Apartments in El Cajon, Ca. My address was [redacted]. I was threatened on 06/14/2015 by my son [redacted] that if I did not move my belongings from my apartment by 06/20/2015, that I, and my belongings would be thrown out into the street. My son is friends with [redacted], the manager at Village Green Apartments, and she knew what my sons intentions were. On 06/18/2015, I went to [redacted] and asked for a copy of my lease agreement. [redacted] tried to trick me, giving me a fake lease agreement, which she had manufactured. Scared, on 06/20/2015, I moved out of my apartment. I was only given 7 days to move out. I was not given eviction paperwork or a 30 day notice to vacate. On 07/03/2015, I looked at the copy of the lease agreement that [redacted] had given me and saw that it was fake and the dates were wrong. My friends husband and I went back to Village Green Apartments on 07/03/2015 and again confronted [redacted] the apartment manager, asking for the original lease agreement. "Go ahead, take it" [redacted] said as she handed my friends husband the real lease agreement. "I don't need it anymore". As we were leaving the office [redacted] said "I had nothing to do with you being thrown out of your apartment". "I don't know anything, that's between you and your son". This statement is not true. As [redacted] watched me move my belongings from my apartment on 06/20/2015, [redacted] stated that she was interested in buying my refrigerator. [redacted] later paid $150.00 for the refrigerator from Village Green Apartments petty cash, making a written note to [redacted] (the landlord/ owner) on 06/22/2015. Again, I am the primary leaseholder of my apartment and I was illegally thrown out. I could not give notice, prepare, or clean. The fake lease shows my security deposit as being $500.00, when it is actually $1000.00. The dates are wrong, and my signature is a forgery.Desired Settlement: I want my security deposit back which is $1000.00. I want my name and my credit to be taken off the lease of my old apartment. My son [redacted] is on the lease as a secondary tenant, however, he was only a minor when I moved into my apartment on 08/01/2002 (14 yrs old). [redacted] needs to fill out his own lease, be approved on his own credit, and pay his own security deposit. I would also ask for the Landlord ([redacted]) to be notified. I believe that his phone number is 619-[redacted] or 619-[redacted].

Business

Response:

Good morning Ms. [redacted] -