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Reviews Self Laundry Service Village Laundromat

Village Laundromat Reviews (2)

Last week Friday, I went to Village Laundromat to pick up some linen I dropped off for a wash,dry and fold service. The lady at the service desk handed over the linen that consisted of tablecloths-all properly folded and draping fabric which was NOT folded. She explained that the girl who did the job was unable to fold the draping fabric because it was TOO long.She also added that since she had been working at that location, they had never encountered such a situation before.I did understand the reason why the long fabric was not folded as she explained it to me.And had I known that it was impossible for it to be folded, I would not have added it to the lot of items because my main reason for requesting this service was because I wanted the linen folded-they were all perfectly clean! I just needed them finely folded.Also note that when I dropped the items off on Thursday, I told the lady exactly was was inside-Tablecloths,a table skirt and draping fabric.Ok...I paid for a wash,dry and fold of ALL items. I got a wash dry and fold of half my items. Tell me, is it not only fair that I be compensated somewhat for receiving an incomplete job? For those who do not know how the pricing is done,I'll tell you; the items are weighed on a scale and every pound is $1. Lets break it down a little. Every pound cost say 33 cents to wash, then another 33 cents to dry and another 33 cents to fold-hypothetically speaking. If I am getting back linen which is not folded should I not get some sort of change back for a job half done- whether I understand the reason as to why it was not folded or not.Remember, when the brought the linen, it was not made known to me that the draping fabric would not be folded; not even in the "fine print" that no one reads! It was not anywhere on the walls or on the receipt!Keep reading.I then asked the lady that would it not be fair that I get some change back and she said "oh no. We can not do that." I insisted that she call maybe the manager and explain the situation to him/her. She first gave me the excuse that he had traveled. You see, these are the kind of excuses that don't sit well in my head. What does travelling have to do with answering a phone call especially if you are still in the US? Bluntly, she was clearly hesitant! I insisted and told her she needed to try and call him and if he didnt answer then it was be clear that she tried but didnt not get to reach him.She called the manager and after she explained the situation to him, she turns around and tells me-" No. We cannot refund anything back.We don't do that."At this point, I was just so upset how they came up with that verdict.I took my folded and UNFOLDED linen and while walking away, I said to her I was not coming back again. She said to me to take my change that was a couple of cents. Well, if you are going to get paid for a job and not deliver it fully and still keep my money, then you might as well keep the change. I told her I didnt want it.Now this is the climax if the story. Anyone reading who is into customer care? Guess what the lady does? On top her her very rude and arrogant tone of voice, she SHOT THE CHANGE AT ME!! Yes! she shot the change at me! This can be compared to HANGING UP THE PHONE on a caller. I just walked out and went away.After all, what can you say when someone hangs up? The lines are dead!I managed to get a phone number to someone higher up the ladder and explain to them what happened. The person who answered the phone was quiet polite and he said they will get back to me. Monday, after waiting and no one got back to me,I posted on their FB page and later on, I get a call from a lady who by the way does not introduce herself as I answer the call but just starts talking. I won't go much into her own customer care skills on this post.But bottom line is they said they will get back to me.If Village Laudromat is capitalizing on low prices bundled with arrogance and glazed with bad customer care, then I would rather go to a place that would charge higher and treat me right. This business is open 7 days a week. How many days does it take to make up your mind and take action on an escalated matter? Do I have to call you and remind you to take action or you need to realize that it is mere people like I who keep the doors of your business open?Desired SettlementI will like the lady in question who SHOT me with my change to APOLOGIZE to me.I also want to get compensation/refund since not all my items were folded.Also, I would want them to clearly put a note on their wall telling customers clearly that they DO NOT fold such items so that other people do not run into the same situation some day!Business Response [redacted] oak street[redacted] XXXXXHer total bill was $12I gave her back half of the money I gave her $6 back Because we were unable to fold her Drapes I told her we do not fold the drapes We put them on hangers To prevent wrinkles She said we just did half the job And wanted half her money back

Last week Friday, I went to Village Laundromat to pick up some linen I dropped off for a wash,dry and fold service. The lady at the service desk handed over the linen that consisted of tablecloths-all properly folded and draping fabric which was NOT folded. She explained that the girl who did the job was unable to fold the draping fabric because it was TOO long.She also added that since she had been working at that location, they had never encountered such a situation before.I did understand the reason why the long fabric was not folded as she explained it to me.And had I known that it was impossible for it to be folded, I would not have added it to the lot of items because my main reason for requesting this service was because I wanted the linen folded-they were all perfectly clean! I just needed them finely folded.Also note that when I dropped the items off on Thursday, I told the lady exactly was was inside-Tablecloths,a table skirt and draping fabric.Ok...I paid for a wash,dry and fold of ALL items. I got a wash dry and fold of half my items. Tell me, is it not only fair that I be compensated somewhat for receiving an incomplete job? For those who do not know how the pricing is done,I'll tell you; the items are weighed on a scale and every pound is $1. Lets break it down a little. Every pound cost say 33 cents to wash, then another 33 cents to dry and another 33 cents to fold-hypothetically speaking. If I am getting back linen which is not folded should I not get some sort of change back for a job half done- whether I understand the reason as to why it was not folded or not.Remember, when the brought the linen, it was not made known to me that the draping fabric would not be folded; not even in the "fine print" that no one reads! It was not anywhere on the walls or on the receipt!Keep reading.I then asked the lady that would it not be fair that I get some change back and she said "oh no. We can not do that." I insisted that she call maybe the manager and explain the situation to him/her. She first gave me the excuse that he had traveled. You see, these are the kind of excuses that don't sit well in my head. What does travelling have to do with answering a phone call especially if you are still in the US? Bluntly, she was clearly hesitant! I insisted and told her she needed to try and call him and if he didnt answer then it was be clear that she tried but didnt not get to reach him.She called the manager and after she explained the situation to him, she turns around and tells me-" No. We cannot refund anything back.We don't do that."At this point, I was just so upset how they came up with that verdict.I took my folded and UNFOLDED linen and while walking away, I said to her I was not coming back again. She said to me to take my change that was a couple of cents. Well, if you are going to get paid for a job and not deliver it fully and still keep my money, then you might as well keep the change. I told her I didnt want it.Now this is the climax if the story. Anyone reading who is into customer care? Guess what the lady does? On top her her very rude and arrogant tone of voice, she SHOT THE CHANGE AT ME!! Yes! she shot the change at me! This can be compared to HANGING UP THE PHONE on a caller. I just walked out and went away.After all, what can you say when someone hangs up? The lines are dead!I managed to get a phone number to someone higher up the ladder and explain to them what happened. The person who answered the phone was quiet polite and he said they will get back to me. Monday, after waiting and no one got back to me,I posted on their FB page and later on, I get a call from a lady who by the way does not introduce herself as I answer the call but just starts talking. I won't go much into her own customer care skills on this post.But bottom line is they said they will get back to me.If Village Laudromat is capitalizing on low prices bundled with arrogance and glazed with bad customer care, then I would rather go to a place that would charge higher and treat me right. This business is open 7 days a week. How many days does it take to make up your mind and take action on an escalated matter? Do I have to call you and remind you to take action or you need to realize that it is mere people like I who keep the doors of your business open?Desired SettlementI will like the lady in question who SHOT me with my change to APOLOGIZE to me.I also want to get compensation/refund since not all my items were folded.Also, I would want them to clearly put a note on their wall telling customers clearly that they DO NOT fold such items so that other people do not run into the same situation some day!Business Response [redacted] oak street[redacted] XXXXXHer total bill was $12I gave her back half of the money I gave her $6 back Because we were unable to fold her Drapes I told her we do not fold the drapes We put them on hangers To prevent wrinkles She said we just did half the job And wanted half her money back

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Description: Washing Machines & Dryers - Coin Metered

Address: 1197 E. Lexington Ave., High Point, North Carolina, United States, 27262

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