Vinart Dealerships

Pursuant to my attached email conversation with [redacted] from this afternoon, I will be forwarding the customer a $ [redacted] gift card which more than covers the amount she is due to be reimbursed for the rental car expenses she incurred [redacted] agreed to this remedy The gift card will be sent to the address she provided via Fed Ex tracking number [redacted] This should conclude this matter We sincerely apologize for the oversightIf you have any other questions or concerns, please do not hesitate to contact me personallySincerely, [redacted] Vice President [redacted] Lehigh Valley Acura Honda Hyundai Vinart Collision Center ph###-###-####

[redacted] signed the attached document regarding the procedure for how this recall would be handled At no time did [redacted] Motor Company or [redacted] indicate that rust from rotors, a maintenance item, would be covered as a result of this recall We gave [redacted] an estimate to take care of his concern but he declined Our offer still stands if he would like to proceed.Sincerely,Andrew W***Vice President [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Revdex.com: Thank you for bringing this matter to our attention We are somewhat surprised by the actions of [redacted] in bringing this matter to the attention of the Revdex.com We did perform the stated recall on his vehicle A warning light did remain on [redacted] ’s vehicle We advised him, at no charge, that the light was a result of a defective left front seat belt buckle We needed to order a part to repair the vehicle under the lifetime seat belt warranty We have been trying to reach [redacted] because the part has arrived to repair his vehicle but we have not been successful in connecting with him Please advise [redacted] that Wayne K [redacted] , our Service Advisor, can be reached direct at ###-###-#### so arrangements can be made to complete the repair We sincerely regret that [redacted] thinks we are not “backing up our work” but we must respectfully disagree with that assertion Thank you again for bringing this matter to our attention Sincerely, Andrew W [redacted] Vice President Lehigh Valley ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I was giving a estimate of how much for both rooters.I was told that this wasn't covered that I would pay the amount of out of my pocketI did decline from them buy doing the work because I was told that I would pay it my selfThanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello and thank you for the opportunity to respond to [redacted] ’s concern After purchasing his vehicle on 9/25/14, the vehicle came to us for its first service visit on 5/15/with 11,miles on the odometer, which is well beyond the recommended first service interval when things like an oil change and tire rotation are needed At that time, we performed a complimentary alignment check and determined that an adjustment was needed [redacted] declined our recommendation Approximately five months later on 10/21/15, [redacted] returned to our service center with 20,miles on the odometer At that time we performed an alignment and a PA state inspection [redacted] returned two days later at which time our primary alignment technician road tested the vehicle with [redacted] Our technician confirmed that the alignment of the vehicle was within proper specification In addition we “cross rotated” the tires in an effort to get the car to feel better and [redacted] agreed that we were successful A few weeks later, [redacted] called and complained that the “pull” is still there After further analysis, we concluded that the tires must be the root cause of the “pull” To confirm our suspicion, we swapped the tires on the vehicle with known good tires from stock, and test drove the vehicle with [redacted] Ultimately, we concluded that the problem was with the tires caused by a lack of rotation at the proper intervals resulting in inconsistent tire wear The customer drives the vehicle often which necessitates proper maintenance Unfortunately, waiting over 11,miles to have the tires rotated was partly responsible for the problem Moreover, declining the alignment on 5/15/and waiting another five months and 9,miles to have the alignment performed further contributed to the tires not wearing properly resulting in the customer’s concern with “pulling” As we’ve done in the past, we are more than happy to assist [redacted] with diagnosis and recommendations for rectifying his concerns This is not a matter of the product being defective or negligence on our part This is a maintenance concern We will be more than happy to work with [redacted] to ensure that his vehicle is properly repaired and maintained with parts and procedures consistent with [redacted] OEM specification Our Service Director, Kevin W***, is standing by to assist [redacted] at his earliest convenience Kevin can be reached at ###-###-#### or ***@ [redacted] .com Thank you Andrew W [redacted] Vice President Lehigh Valley ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am not convinced the issue is a problem due to maintenance The alignment on the vehicle is adjusted correctly, tires show no uneven wear, and vehicle stilled pulled after trying another set of tires I will contact the dealer to have the vehicle looked at again
Regards,
*** ***

Hello and thank you for the opportunity to respond to *** ***’s concern
After purchasing his vehicle on 9/25/14, the vehicle
came to us for its first service visit on 5/15/with 11,miles on the
odometer, which is well beyond the recommended first service interval when
things like an
oil change and tire rotation are needed. At that time, we performed a complimentary
alignment check and determined that an adjustment was needed. ** *** declined our recommendation. Approximately five months later on 10/21/15,
*** *** returned to our service center with 20,miles on the
odometer. At that time we performed an
alignment and a PA state inspection. *** *** returned two days later at which time our primary alignment technician
road tested the vehicle with *** ***.
Our technician confirmed that the alignment of the vehicle was within
proper specification. In addition we “cross
rotated” the tires in an effort to get the car to feel better and *** ***
agreed that we were successful. A few
weeks later, *** *** called and complained that the “pull” is still
there. After further analysis, we
concluded that the tires must be the root cause of the “pull”. To confirm our suspicion, we swapped the
tires on the vehicle with known good tires from stock, and test drove the
vehicle with *** ***. Ultimately, we
concluded that the problem was with the tires caused by a lack of rotation at
the proper intervals resulting in inconsistent tire wear
The customer drives the vehicle often which necessitates
proper maintenance. Unfortunately,
waiting over 11,miles to have the tires rotated was partly responsible for
the problem. Moreover, declining the
alignment on 5/15/and waiting another five months and 9,miles to have
the alignment performed further contributed to the tires not wearing properly
resulting in the customer’s concern with “pulling”
As we’ve done in the past, we are more than happy to assist *** *** with diagnosis and recommendations for rectifying his concerns. This is not a matter of the product being
defective or negligence on our part.
This is a maintenance concern. We
will be more than happy to work with *** *** to ensure that his vehicle is
properly repaired and maintained with parts and procedures consistent with ***
OEM specification
Our Service Director, Kevin W***, is standing by to assist
*** *** at his earliest convenience.
Kevin can be reached at ###-###-#### or ***@***.com
Thank you
Andrew W***
Vice President
Lehigh Valley ***

To Revdex.com:
Thank you for bringing this matter to our
attention. We are somewhat surprised by the actions of *** *** in
bringing this matter to the attention of the Revdex.com. We did perform the
stated recall on his vehicle. A warning light did remain on ***
***’s
vehicle. We advised him, at no charge, that the light was a result
of a defective left front seat belt buckle. We needed to order a part to
repair the vehicle under the lifetime seat belt warranty. We have been
trying to reach *** *** because the part has arrived to repair his vehicle
but we have not been successful in connecting with him
Please advise *** *** that Wayne K***, our Service
Advisor, can be reached direct at ###-###-#### so arrangements can be made to
complete the repair
We sincerely regret that *** *** thinks we are not
“backing up our work” but we must respectfully disagree with that assertion
Thank you again for bringing this matter to our
attention
Sincerely,
Andrew W***
Vice President
Lehigh Valley ***

To Whom It May Concern:We’re sorry to hear of Mr***'s dissatisfaction. He purchased the *** *** from us back in October of with approximately 58,miles on it. In July of this year, he brought his vehicle in complaining of an electrical problem. We were
unable to properly diagnose the problem because it appears to be a proprietary electrical issue with the *** product. As a courtesy, we offered to get the vehicle diagnosed at *** ** *** at our expense. We’ve even offered to assist financially with the prescribed repair, even though we are under no obligation to do so. The car is years oldIt was eight years old when he purchased itHe has owned it for four years and put over 100,miles on it. It’s not under warranty. He produced a *** Technical Service Bulletin that states that vehicles of this make, model and year “may exhibit instrument cluster concerns…” If he feels that this issue is something that should be covered by a manufacturer warranty, he would be well advised to pursue the matter with *** Motor Company. However, if he read the TSB he sent us, it states the warranty status as “Eligible Under Provisions of New Vehicle Limited Warranty Coverage” so I doubt that his vehicle will qualify for warranty coverage, but he'd have to take it up with the *** dealership. I’d also like to add that he does the majority of his vehicle service work with third party establishments. I know he is convinced that this issue is consistent with the TSB, but it’s entirely possible that the third party service centers could have compromised his electrical system in some way, shape or form.At this point, we stand behind our good will offer that was made by Kevin W***, our Service Director, to assist with the repair. We offered to obtain the parts needed at our cost and assist with the labor, significantly reducing the overall cost of the repair. Additionally, I’d like to address his assertion that we sold the vehicle knowing about prior accident history. We respectfully disagree with that claim as well. The *** had no accident indicator.We’re sorry to hear that our current offer is not good enough, but it still stands.Sincerely,Andrew W***President

[redacted]Please accept our sincere apologies for the delay.  It's my understanding that just spoke to our General Manager, Paul Goodwin, who informed you that check number [redacted] was cut last week and mailed to your address on file.  You should receive the check this week if not by today....

 Again, please accept our sincerest apologies for the delay.  If you do not receive the check by the end of this week, please contact me and I will take additional action.Sincerely,Andrew W[redacted]Vice President[redacted]@vinart.com

To Revdex.com:
Thank you for bringing this matter to our
attention.  We are somewhat surprised by the actions of [redacted] in
bringing this matter to the attention of the Revdex.com.  We did perform the
stated...

recall on his vehicle.  A warning light did remain on [redacted]’s
vehicle.  We advised him, at no charge, that the light was a result
of a defective left front seat belt buckle.  We needed to order a part to
repair the vehicle under the lifetime seat belt warranty.  We have been
trying to reach [redacted] because the part has arrived to repair his vehicle
but we have not been successful in connecting with him.
Please advise [redacted] that Wayne K[redacted], our Service
Advisor, can be reached direct at ###-###-#### so arrangements can be made to
complete the repair.
We sincerely regret that [redacted] thinks we are not
“backing up our work” but we must respectfully disagree with that assertion.
Thank you again for bringing this matter to our
attention.
Sincerely,
 
Andrew W[redacted]
Vice President
Lehigh Valley [redacted]

I was sold a Honda Accord on October 2014 at Vinart car dealership in Emmaus. I had just had a baby girl and I needed reliable transportation. The car had an oil consumption problem and the transmission was slipping. Since the car was under warranty I thought it would be fixed in a timely matter. It was not. They wanted me to keep bring it in to check the oil to be sure it was consuming oil. I was advised not to add oil to the vehicle. I have family (parents)that lives outside of Philly that I was unable to visit because if the car need oil I was told to bring it there so they could record the oil put on. It was a nightmare I couldn't even bring my baby to see her grandparents because my new vehicle was unreliable. After three months of problems I decided since nothing was getting fixed I needed to get another car. The dealership sold me a car and added another 4000 onto my loan because the first car was a lemon. I was desperate and they took advantage of that. My car payments are $475 due to the fact that they added all of the other monies from the previous car they sold me that was a dud! As a new mom not working I was forced to go back to work and leave me daughter in order to pay for this car that I can't afford. I'm so sorry I have dealt with these crooks and wish the had been more honest with me.
Jessica N[redacted]

[redacted] signed the attached document regarding the procedure for how this recall would be handled.  At no time did [redacted] Motor Company or [redacted] indicate that rust from rotors, a maintenance item, would be covered as a result of this recall.  We gave [redacted] an...

estimate to take care of his concern but he declined.  Our offer still stands if he would like to proceed.Sincerely,Andrew W[redacted]Vice President[redacted]

Pursuant to my attached email conversation with [redacted] from this afternoon, I will be forwarding the customer a $100 [redacted] gift card which more than covers the amount she is due to be reimbursed for the rental car expenses she incurred.  [redacted] agreed to this remedy.  The gift card...

will be sent to the address she provided via Fed Ex tracking number [redacted].
This should conclude this matter.  We sincerely apologize for the oversight.
If you have any other questions or concerns, please do not hesitate to contact me personally.
Sincerely,
[redacted]
Vice President
[redacted]
 
Lehigh Valley Acura Honda Hyundai
Vinart Collision Center
ph. ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I was giving a estimate of how much for both rooters.I was told that this wasn't covered that I would pay the amount of out of my pocket. I did decline from them buy doing the work because I was told that I would pay it my self. Thanks
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear **. [redacted],,
We did deliver **. [redacted] a new [redacted] back in December of 2013 and at the time **. [redacted] had his new vehicle registered with a new plate. **. [redacted] is responsible for his old plate and registration and if it was lost or misplaced only he can report it lost...

or stolen. We would be happy to provide any information referencing him trading his vehicle back on Decemeber 19 2013, but again we cannot cancel, delete,  or make any changes to a plate that is not in our name.
Respectfully,
[redacted]
General Manager

Hello and thank you for the opportunity to respond to [redacted]’s concern.
After purchasing his vehicle on 9/25/14, the vehicle
came to us for its...

first service visit on 5/15/15 with 11,251 miles on the
odometer, which is well beyond the recommended first service interval when
things like an oil change and tire rotation are needed.  At that time, we performed a complimentary
alignment check and determined that an adjustment was needed.  [redacted] declined our recommendation.  Approximately five months later on 10/21/15,
[redacted] returned to our service center with 20,716 miles on the
odometer.  At that time we performed an
alignment and a PA state inspection.  [redacted] returned two days later at which time our primary alignment technician
road tested the vehicle with [redacted]. 
Our technician confirmed that the alignment of the vehicle was within
proper specification.  In addition we “cross
rotated” the tires in an effort to get the car to feel better and [redacted]
agreed that we were successful.  A few
weeks later, [redacted] called and complained that the “pull” is still
there.  After further analysis, we
concluded that the tires must be the root cause of the “pull”.  To confirm our suspicion, we swapped the
tires on the vehicle with known good tires from stock, and test drove the
vehicle with [redacted].  Ultimately, we
concluded that the problem was with the tires caused by a lack of rotation at
the proper intervals resulting in inconsistent tire wear.
The customer drives the vehicle often which necessitates
proper maintenance.  Unfortunately,
waiting over 11,000 miles to have the tires rotated was partly responsible for
the problem.  Moreover, declining the
alignment on 5/15/15 and waiting another five months and 9,465 miles to have
the alignment performed further contributed to the tires not wearing properly
resulting in the customer’s concern with “pulling”.
As we’ve done in the past, we are more than happy to assist [redacted] with diagnosis and recommendations for rectifying his concerns.  This is not a matter of the product being
defective or negligence on our part. 
This is a maintenance concern.  We
will be more than happy to work with [redacted] to ensure that his vehicle is
properly repaired and maintained with parts and procedures consistent with [redacted]
OEM specification.
Our Service Director, Kevin W[redacted], is standing by to assist
[redacted] at his earliest convenience. 
Kevin can be reached at ###-###-#### or [redacted].com.
Thank you
Andrew W[redacted]
Vice President
Lehigh Valley [redacted]

Review: I recently purchased a car from Vinart. It was a 2002 Honda Accord. I had the car looked at by a mechanic before I bought the car. The mechanic said that the timing belt in the car needed to be changed, which is a big expense, so Vinart agreed to change it for me for free. A few months after I bought the car it would not start. I had to get the car towed to the nearest mechanic to see what the problem was. The mechanic I had it towed to was [redacted] and Auto Repair. Once they looked at the car they called me to inform me that they had to basically take apart the whole car to figure out what was wrong. The problem was that the new timing belt was improperly replaced causing to teeth in the car to jump which was the reason my car would not start. Once they put the belt on correctly my car started and was running just right again. However, I had to pay the brake shop $430 in labor costs. I tried to contact Vinart to reimburse me the money since they caused the problem. after being transferred to different people I finally spoke to the man who sold me the car who in turn spoke to his manager. The manger told him to tell me he would not reimburse me because I did not have the car towed to them and he cannot take another mechanic's word for it. The reason I did not have my car towed to them was because I live very far away and it would have costed a lot of money. I have a warranty on the car but that does not cover towing. But regardless as to whether or not I have a warranty this problem occurred because they improperly installed the belt.Desired Settlement: The business has a responsibility to reimburse me the 434 dollars I had to spend in labor costs to get my car running again. They also owe me an additional 60 dollars that I had to spend to get my car towed. They cannot be improperly installing parts into a car that can be very dangerous. They also owe me an apology for making me go through this.