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Vineyard Vines

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Reviews Clothing Vineyard Vines

Vineyard Vines Reviews (5)

Company is. horrible!!
stores are horrible.Dont know how to perform customer service properly.Wouldnt let my father return a shirt for a full refund after 2 hours after mistake was made at hotel and they told him he had a credit to use.

+1

Review: Cancelled order after several calls were made to [redacted] had extreme delay in shipping [redacted]ise. Finally on Fri 22 May when web site showed that [redacted]ise still had not shipped (or was placed in store on 18 May and I was told by salesperson it would take two days) I called and cancelled order. I was told that merchant would reroute [redacted]ise back to warehouse. Which it did. Yet, I still have a charge on my card. I want the charge removed.Desired Settlement: I want a refund to my credit.

Review: In September of 2013 someone stole my credit card and tried to order from vineyardvines.com. Since September 2013 they have been sending me catalogs which I repeatedly call and ask them to stop sending explaining that this was a fraudulent order and I never asked for this catalog. To the point where the last 2x I called they said they would take down the information and walk it down to the department that handles the mailers. To date, it is now mid-June 2014, I am still receiving catalogs. I've called so many times I can't count and they seem to want to do anything about it. I WANT MYSELF REMOVED FROM YOUR MAILINGS!!!! This is a blatant disregard for my privacy, my address, etc. Someone needs to stop this as this company does not care about consumer privacy as they state.Desired Settlement: I want this formal complaint logged so that someone at Vineyard Vines along with someone of a high executive level there can resolve this and I would like this posted under their company for everyone to see that they have a complete disregard for consumer privacy.

Review: I placed an order online on July 1st. On July 3rd, I received an email saying that my items were shipped. Four items were listed as being in the package.

When I used the tracking number, it said that it had just shipped and [redacted] had not provided any information. This was the case until July 16, when it said that the sender had requested an address change. A package finally arrived over two weeks after receiving the email saying it had shipped. On the shipping label, it said item one of one. Inside were only two of the items that were supposed to be in it. There was no receipt or any other paper in the box indicating what should have been inside it.

I called on July 23 and spoke to a woman who was very unhelpful. She told me that she had the same tracking number/information as me and that I should just keep waiting. She insisted that all of these items were shipping together and should arrive any day, despite the fact that I explained to her that I received a portion of these items and two were missing.

According to their website, "Once processed, orders are shipped via [redacted] Ground (unless an expedited [redacted] service is chosen). [redacted] Ground guarantees delivery within five business days to most U.S. locations; however, we've found that they usually get to you even sooner than that. Please see the [redacted] shipping map below for estimated delivery times." At this point, two of the items I ordered were incredibly late and two others were nowhere to be found.

I sent an email that same day, with all of the same details above, and asked how the situation would be remedied. (Would I receive a refund? Would the items be shipped separately?)

Finally, on August 6, I received a response to my email. A woman named Sarah said that the items should have been included in that package and that they couldn't send them now because they were out of stock. She said to call the 1-800 number and I would be able to select comparable items to replace the ones I never got.

I had time to call on August 8, and spoke to a woman who could not help me. After giving her the order number, I had to repeat the entire situation to her, as she had no knowledge of it. After this, she said she couldn't place an order because her job was only to take messages. She said that she would contact the appropriate person and they would call me on August 10 to place the replacement order for me. I requested that they call after 4:30 since I work full time. She said she would put that in her note and that it wouldn't be a problem.

I did not receive a call on August 10, not have I to date. I responded to the email from Sarah on August 11, and updated her on what happened when I called. Additionally, I wrote that I am not interested in calling and repeating myself over and over again. I am not responsible for items not being properly packaged and do not want to spend any more of my time or energy on someone else's error. I requested that two replacement items be shipped, (I provided every detail necessary--item title, number, and size.) and that an email be sent to confirm that they were shipped.

At this point, it has been 44 days since I placed my order, about 24 since I received the incomplete order, and 22 since I first called and emailed Vineyard Vines to alert them that I still waiting for two of my items.

I am appalled by the service I have received.Desired Settlement: Send the two items described in the email.

Review: In mid-October, I ordered several items for holiday gifts. Unfortunately, after Christmas Day, a couple of items did not quite measure up in terms of quality and overall satisfaction, so I decided to return them.

When I reviewed the return policy on the website, I realized Christmas day was after 60 days (full refunds on credit cards need to occur within 60 days). (I ordered my Christmas gifts mid October when companies begin advertising for Christmas). My thinking was, that they must have extended their holiday return policy just like most of the retail stores do during the holidays. When I wrote an email to Customer Care, first of all, it took 10 days for a response and I was told, sorry, no exceptions made for holiday seasons – you will get a merchandise credit instead. I wrote back stating how disappointed I was with the response as I expected so much more from a company such Vineyard Vines and I also wrote a letter to the owners of the company. All I wanted was a simple refund on my credit card, not a merchandise credit which is what I got.Desired Settlement: I just want the amount refunded on my credit card ($107. 25) I do not want a merchandise credit.

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Description: Womens Apparel - Retail, Baby Accessories - Wholesale & Manufacturers, Childrens & Infants Wear - Wholesale & Manufacturing, Gift Shops, Mens Clothing & Furnishings - Retail

Address: 4015 Hillsboro Pike # 105, Nashville, Tennessee, United States, 37215-2775

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