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Vinton Pawn Shop, Inc.

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Vinton Pawn Shop, Inc. Reviews (1)

Review: I had my 14K gold chain in pawn at Vinton Pawn. When I went back to redeem my 14K gold chain they gave me a gold colored chain with a MK stamp on the clasp. I took that chain to be checked and I was informed that the chain was not 14K gold. It was not gold at all. Also, they did not return my "[redacted]" CD Volume #3 when I went back.Desired Settlement: I want a real 14K gold chain that would weigh 5 grams or more of 14K gold.

I want a "[redacted]" Volume 3 CD.

Business

Response:

This letters in response to customer lD [redacted] a Ms. [redacted] complainant.

The complainant states we switched a 14K gold chain for a gold colored chain, and did not return a special CD she pawned.

I enclose copies with her signature that she picked up the gold chain weighting 2,90 dwt which is exactly what she pawned please note nowhere does it saw 14k gold.

ln relation to the CD I also enclose (2)tickets showing 1 blue bag with 33cds on 4/14/12 and 1 white bag with 43cds pawned on 6/21/2015

We make no distinction of the names on cds when pawned. Only the quantity and then place all in a bag and seal thoroughly.

Simply stated we have no idea what names are on the cds and really don't care,it is much to time consuming to list all individual cds to lend $20.00 on.

We have been in business for over 30 years and we value our reputation more then to change of remove and merchandise from any customer.

BUT LAST AND MOST IMPORTANT: Why did it take Ms [redacted] a year to report anything wrong common sense states if you have a problem

You immediately begin a solution not a year later. Some of the questions you might ask of this individual are listed below.

Why did it take a year to report

How do we know she did not take this material elsewhere and lose it and trying to hold us accountable a year later,

Where did the value of $400.00 for 2.90 dwt of 14k gold at best it would be at $120.00 at our wholesale market to sell.

Our Regards,

John G. Mullins

President

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, Vinton Pawn sent the wrong copy of the pawn ticket for my 14k gold chain and nugget. Together, both weighed over 11.0 d.w.t total and was a loan for $200. Please have Thom send the correct pawn ticket copy.

I have dealt with Vinton Pawn for over 8 years and have grown to trust them. The reason why it took me a year to realize the chain was not 14k gold was because I did not have it checked by a jeweler for a year - I had no reason to because I thought it was real and I trusted Vinton Pawn; I had no problems for over 8 years.

When I had it checked, I watched the jeweler check it with an "earth magnet". The jeweler showed me how the "earth magnet" made the gold colored chain move - which proved it was not real gold.

I then checked the rest of my jewelry which was fine. Then I checked my CD collection and realized that the "[redacted]" volume 3 CD was missing.

I apologize for not finding out sooner but the time frame is still within the statute of limitations in a court of law.

I want my 14k gold chain weighing over 5.0 d.w.t. back along with my "[redacted]" volume 3 CD.

I paid $40 per month in interest on the 14k chain and 14k nugget. I have dealth with Vinton Pawn for over 8 years of the 30 years they have been in business and I am extremely dissappointed in them for breaking my trust.

Regards,

Business

Response:

You signed the ticket stating the necklace was your property, but you waited a year before complaining. If you want to come in a pick out a CD to replace the one in your complaint, we will do that.

We don't feel we have any obligation to do anything further.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Vinton Pawn said that I signed a pawn ticket concerning my 14k gold chain, but where is that pawn ticket? They need to send a copy of the ticket in question.

Regards,

Business

Response:

See enclosed copy of pawn ticket.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regard to my 14k gold chain that was inadvertently mixed up with a non 14k gold chain at Vinton Pawn. It would clear the matter up if Vinton Pawn gave me a replacement 14k gold chain or $150. In regard to my missing CD, I would accept $15. I feel that Vinton Pawn will do the right thing and will resolve these matters in a way that is right and fair to both parties since they have been in business for almost 30 years and I have been a loyal customer of theirs for eight years.

Regards,

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Description: PAWNBROKERS

Address: 310 West Virginia Ave., Vinton, Virginia, United States, 24179

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www.vintonpawnshop.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Vinton Pawn Shop, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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