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Vinyl-Lite Window Products, Inc.

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Vinyl-Lite Window Products, Inc. Reviews (1)

Review: We initially called for a service in September. It took several weeks and they did not reply although they were supposed to get back to me. The girl said she could not authorize the work until the owner returned. After he returned, apparently no one showed him anything because when I called back it was like a new call.Made the appointment. No show, no call no explanation for no show. I called the office, they said that they would contact the person who was supposed to come for service call and that person in turn would call us because they were behind schedule. No one called--not even the office. No apology. We called them back to reschedule. When I asked to speak to the owner to try to have them come earlier since they had already had a no show was asked to leave a message. Left message. No call back. Called three more times and left messages for the owner. Completely ignored. Several weeks later, the office girl called my wife leaving a general message to call back. At this point we were already fed up. The work to be done falls under their lifetime warranty/guarantee. Front door weather stripping is dragging on the floor and the back sliding glass door floor lock is broken.Desired Settlement: Apologize and repair front and back door in a timely manner without the runaround.

Business

Response:

We do apologize for the late response but due to all the weather closings we had earlier this week we just got a chance to review this complaint. The original service date (Tuesday) that **. [redacted] was scheduled for our technicians unfortunately could not make it due to the fact that the job that they were at took longer than anticipated. That same day we did offer the customer the earliest available time which was that Saturday; they refused it. We attempted to get in touch with the customer again as they are stating, but we never heard back until now. As done previously with our costumer service requests we have never failed to address them and complete them. We would like to do the same thing even though the door has exceeded the manufacturers warranty. We can defiantly be out next week on Thursday, December 19th between 8-9 am. Please note that we are closing Friday December 20th and due back Monday January 6th. Please advice if you would like to schedule for the above available date or if you would like to schedule for the first week of January.

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Description: Windows, Windows - Installation & Service

Address: 8815 Telegraph Rd, Lorton, Virginia, United States, 22079

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