Vinyl Works, Inc.

Review: Vinyl Works installed our vinyl fence in Spring 2012. In the past year we have received damage to both our fence and a gate from hail and flooding issues that need repaired. We are unsure if this is covered under our life-time warranty, but would like to find out. Regardless, we need Vinyl Works to complete the repairs as the other fence companies in our area do not carry the same style/materials and cannot simply replace the panels and gate; they instead need to replace the entire fence. I have attempted contact with Vinyl Works six times in the past month; five times have been phone calls with voicemails left and the sixth attempt was through an email submitted through their website. I have never been contacted back by Vinyl Works.Desired Settlement: Requesting a phone call back from Vinyl Works to set an appointment to come and provide estimate for the work and to determine if damage is covered under warranty. Then requesting Vinyl Works follows through after providing estimate and completes work once contract is in place. I understand they may be 1-2 months out and very busy, but that is no excuse to repeatedly ignore a repeat customer.

Consumer

Response:

Hello,

I filed a complaint today, ID [redacted] against Vinyl Works in Billings, Montana. The business called me today, which is what I had requested happen in my complaint. Therefore, I would like to withdraw this complaint please. Can you please confirm?

Thank you,